What thay did right: They fixed my inoperable safe. It now…read moreoperates as new. For that, I thank you. Where I feel that there is room for improvement: COMMUNICATION! Talk to me. It is my belief that when a customer requests an update five times in a nine month period of time, a minimum of one phone call is an appropriate response. The experience would've been been less disturbing if I had chosen to just throw the safe in the dumpster with all of the contents inside and go purchase a new safe from any one of the dozens of places that sell safes in Anchorage.

Use to be a great company & we used for years, but I would NOT recommend them. We contacted them…read moretwice within the last month and twice there was no customer service, nor did they seem interested or have time to listen to our needs or want our business.

Mateo, the electrician-owner, came to our house within 90 minutes of my first and only call to…read moreIntel Electric. I had gotten a promise from a different shop the previous week that they would call us, but they did not. And when I tried to leave a message for them, I got an automated reply that no message could be left. So out of the blue I dialed Intel Electric. I couldn't be more satisfied. Mateo fixed the switch expertly and even worked on a small sub-issue related to the same lamp and fixed that too, with time to spare and no extra charge. We have owned our home for 35 years, so we have used many and various handymen, including electricians. I knew some good ones but they retired. Mateo is still out there working. Without question, he's our go-to electric guy. Thank you, Mateo.

Edited to represent the finish. This crew left the job unfinished. A few wires were run to new…read morekitchen but were never connected. Two others had to be relocated. Price started at 1200$ jumped to 3k the day of the job and jumped to 3600$ while on the job. I've contacted them several times to come back and finish work and mostly they just ignore you or tell you someone will get back with you. They never do. I wouldn't hire them to turn on the lights...

I called Raven electric last week and had been requesting a ball park figure on electrical work to…read morebe done at our home. The receptionist stated they could not give me an official estimate since their estimators were 3 weeks out but would send me an estimate based on the information I provided right away. I called 3 times requesting this information prior to my appointment 29 Jan 2025 and didn't appear that the estimate would make it prior to my appointment. I stopped checking my email the day before since didn't think an estimate would be sent at this point. After talking to my wife the day of our appointment I called Raven Electric and she mentioned the estimate had been sent. Our time block was scheduled between 10:00 - 1:00 and asked if the technician would be able to finish during this time frame. The receptionist stated she could not guarantee the work could be finished. I let her know we were going to the airport later this afternoon and would probably need to reschedule. I understand time blocks but was just trying to see if she knew when the technician would arrive to complete the work prior to us leaving the house. Raven did send me an email yesterday that had a basic quote but at this point I stopped checking my email since I'd given up on getting the quote prior to our appointment. I did apologize for the late cancelation and asked to reschedule. She abruptly stated canceling just before your time slot is unacceptable and we'd need to find someone else to do business with. I've never encountered a business before that treats customers this way and throughout my interactions with the receptionist even from the beginning had been very terse at best. Afterwards I located other reviews that mentioned scheduling issues, technicians not showing up on time and appointments being lost. That tells me they expect the customer to be understanding with them but any issues on the client side is unacceptable. I definitely believe with this additional knowledge about their customer service issues I've dodged potential problems working with them in the future.

As a store manager for a nationwide chain of stores, I would absolutely recommend Raven Electric…read morefor any job big or small. They always send polite technicians and the techs get the job right the first time. As far as pricing goes, I'm not sure how their rate compares to others in the area. I do know, they have an amazing office manager who has been able to get a job done when the wiggle room is pretty tight. Thank you to her!

they are retired and no longer doing jobs - they recommended working with ac electrical for new jobsread more

We called M & M Electric for help in a kitchen lighting upgrade from out of date fluorescent…read morelighting to new LED recessed lights. We set a date and Frank came out and after looking things over made some suggestions and assured us the project could be done. We couldn't have been more fortunate to have Ron do the work we wanted done. He is the ultimate professional electrician who worked with us with our ideas, his ideas and knowledge and to-the-code installation. He ensured everything was protected from drywall dust and potential damage while working. M & M Electric is a high quality and very professional company that truly understands customer service. The overall bill for the project was actually below what we were expecting. Well done M & M Electric and thank you Frank and Ron.

I was charged $50 for him attaching a small glass over a bare light bulb. Took him all of 3 min…read more :( When I called. I got the son. He said he was too busy and said his father could do it. He charged me for each individual job. $50 minimum up to hundreds for one job. He must have thought I was made of money.

As a realtor, I use electricians all the time...usually it is Ararat Electric. Sarkis, the owner,…read moreis awesome, goes beyond, is fully licensed and charges like a guy that is grateful for his life, which he is. Awesome man, great character, cares about what he does, and who he is doing it for. I use him and recommend him, without hesitation!

Horrible service. I was interrogated my a customer service agent, refused a service that was paid…read morefor on a mid tier level membership. Refusing a tow to inquire about my personal business and plans is not acceptable.

Always amazing service. The staff is friendly and helpful every time I visit. I love that I can…read morestill get travel services with someone face to face as well as take care of my DMV transactions without going to the actual DMV. They are always on the phone or helping someone so they definitely stay professional during each interaction.

First class, from start to finish! I had a backed up sewer line a few days before Thanksgiving…read more Everyone I called was busy, including One Stop Services, but they got someone out to Eagle River the same day I called. The plumbers snaked the line, which took them about an hour. They were professional, and their price was reasonable. I'll definitely use them again.

One Stop dialed it in pretty good. They answered their phone (the only one to do so out of 5…read morecompanies called). They were able to do the job the same day (the only ones to offer that). They showed up on time (actually early, but they called first). They quickly figured how best to remove the clog (their experience was obvious). The clog was removed pretty fast, and very thoroughly considering how bad it was (ran the the snake 115', then ran it again the full 115' to make sure everything was good). When they were done they did a great job of cleaning up their work area (they kept it pretty clean as they were doing the job also). The bill for the service was simple and very reasonable (plus no show-up to look, or bs travel time fees). I won't hesitate to use them again, and I expect if you try them you will get the same great service I did!