I really don't write reviews much. I was amazed at Andrea and Jordan's kind and helpful nature…read more They are a very personable team that listens and takes into consideration my ideas and do not try and push me into purchases. Another vender I approached in the Valley for Solar put together package proposals with a list of item descriptions and unit numbers and only a total price. Two pages of thing that only made since to them and units with no individual item pricing. I had no idea what I was purchasing. With Susitna Energy I believe their pricing is fair and up front. They took into account that I was trying to build my own system and even offered to help me with some programing on my own equipment bought elsewhere! Right On!! I will drive into Anchorage avoiding dealers in the Mat-Su Valley for Solar and Toyostove needs hands down! Thank you Susitna E. for taking the time to get to know me and not put the almighty $ first!! Dave C.

We have satellite phone service . In trying to resolve an ongoing issue -- no one answers the…read morephone. I left a message and no one called back. I'm not the only one having this problem. If I could give ZERO stars , I would.

What thay did right: They fixed my inoperable safe. It now…read moreoperates as new. For that, I thank you. Where I feel that there is room for improvement: COMMUNICATION! Talk to me. It is my belief that when a customer requests an update five times in a nine month period of time, a minimum of one phone call is an appropriate response. The experience would've been been less disturbing if I had chosen to just throw the safe in the dumpster with all of the contents inside and go purchase a new safe from any one of the dozens of places that sell safes in Anchorage.

Use to be a great company & we used for years, but I would NOT recommend them. We contacted them…read moretwice within the last month and twice there was no customer service, nor did they seem interested or have time to listen to our needs or want our business.

Very disappointed with this business. They insisted that I purchase a new key fob. They ordered it…read more($260) and 6 weeks later I was called to bring in my car. Like monkeys with a football 3 of them couldn't program the fob. Then the excuses started that the receiver in the car was the problem. Total B S the remote start ( which channels through the receiver ) works perfectly fine...even the old key fob will start the car. Then they hemmed and hawed concerning a refund. One thought it was funny that it didn't work. Maybe they are good at making metal keys but anything requiring tech...run.

I was here to get a lost key for a car storage topper. I was selling it and over the many years…read morethe key just disappeared. So the sales technician, because they are both consultants of locks and keys, sought the brand of my topper and looked up the key code in their computer system. They found it ... it's 20 years old. YES! Okay so they tested the keys that would fit and after some trials and errors they got the right key to work. On my way I put my topper on Craigslist and sold the topper I no longer needed. Thanks guys! They got the knowledge and computer tech to figure you lock or key out!

RAM Overhead Doors - great work and customer service over many years!…read more This team is always great to work with on new installations and maintenance to keep garage doors working well. They answer the phone, get you on the schedule, show up when they say they will, and know what they are doing, even remembering parts of a door assembly from a prior visit that benefit from a bit more preventative maintenance. Quality service with good communication every time.

RAM Overhead Door Services is a company that provides exactly what they promise, and they expect…read morethe same of their clients. I am so pleased with the work RAMS technicians provided. They installed new tracks, top of the line smart door opener and best of all, expert install of a special-order door. All components operate smooth and soundlessly. Everything they promised at a cost we all agreed upon. I highly recommend RAM. Manager, operator, technician, Roger, is very knowledgeable in all areas of the business. He provides quality solutions for all your overhead door problems.

So very impressed with this company. We needed emergency assistance on a Saturday night. Amanda, on…read morecall, took time out of her family time to help me and she went above and beyond, thank you. Colby showed up within an hour. His experience and quality of work was calming and he found our difficult problem within 2 hours, thank you. He didn't have all the necessary parts, so he scheduled Christian to come back the next morning. It's always scary to need a professional on the weekend, especially at night. This was a good experience. The cost was worth the work we received. They deserve 10 stars

Amanda who runs the front desk and billing is very professional and very pleasant to work with. The…read moretechnicians that did our ballast bypass on our simulated sky light in our kitchen were very quick and knew their stuff. I appreciated their promptness and providing additional information associated with recent building codes etc. This is my first experience with Supreme Electric but will definitely recommend them in the future.

After losing our mom the day before Thanksgiving, our family was completely devastated. In the…read moremiddle of grieving, we had to begin the difficult process of preparing her home to be sold. It felt overwhelming, especially with two broken windows -- one from the windstorm a few months back -- that needed immediate attention. I called Randy Whitting hoping we could at least get the windows boarded up and receive a quote for replacements. Randy and Derek Thomas came out promptly and handled everything with professionalism and kindness. Derek completed the measurements and provided a clear, fair quote, which gave us one less thing to worry about during an already painful time. On 2/13/26, Donovan Komakhuk and Joe Evans arrived -- even ahead of schedule -- to replace both windows. From start to finish, they were absolutely wonderful. The install went smoothly, and they worked together like a well-oiled machine. They made sure we did a full walkthrough and felt comfortable with everything before they left. What could have been another stressful task during a heartbreaking season turned into one of the most pleasant and seamless experiences we've had. Their teamwork, professionalism, and genuine care truly meant more than they probably realize. We will absolutely be returning customers and highly recommend this entire team to anyone needing window replacement. Thank you all for making a hard time just a little bit easier.

After having the windshield ding "fixed" it looks exactly as bad as before. The tech came out and…read moresaid it couldn't be totally fixed without windshield replacement. Nice of them to tell me beforehand. It's a rental so I just blew $91 for nothing - car company will still ding me. Would not recommend. People were nice, though. I've used them years ago and got better results.

The customer service here is pretty good and they are very helpful with answering questions. Had…read moresome bad experiences at other places mostly with just getting basic questions answered, so I've not done business with anyone else so far since these people were the first to patiently answer my questions when others were less than polite. Also they actually answered the phone which is becoming very rare amongst local companies these days.

Roger, their estimator was extremely rude and condescending when dealing with him. The fence is…read moreadequate, it's just a commodity, so you can have any other outfit build one for you just the same. I say go with someone else.

I called Raven electric last week and had been requesting a ball park figure on electrical work to…read morebe done at our home. The receptionist stated they could not give me an official estimate since their estimators were 3 weeks out but would send me an estimate based on the information I provided right away. I called 3 times requesting this information prior to my appointment 29 Jan 2025 and didn't appear that the estimate would make it prior to my appointment. I stopped checking my email the day before since didn't think an estimate would be sent at this point. After talking to my wife the day of our appointment I called Raven Electric and she mentioned the estimate had been sent. Our time block was scheduled between 10:00 - 1:00 and asked if the technician would be able to finish during this time frame. The receptionist stated she could not guarantee the work could be finished. I let her know we were going to the airport later this afternoon and would probably need to reschedule. I understand time blocks but was just trying to see if she knew when the technician would arrive to complete the work prior to us leaving the house. Raven did send me an email yesterday that had a basic quote but at this point I stopped checking my email since I'd given up on getting the quote prior to our appointment. I did apologize for the late cancelation and asked to reschedule. She abruptly stated canceling just before your time slot is unacceptable and we'd need to find someone else to do business with. I've never encountered a business before that treats customers this way and throughout my interactions with the receptionist even from the beginning had been very terse at best. Afterwards I located other reviews that mentioned scheduling issues, technicians not showing up on time and appointments being lost. That tells me they expect the customer to be understanding with them but any issues on the client side is unacceptable. I definitely believe with this additional knowledge about their customer service issues I've dodged potential problems working with them in the future.

As a store manager for a nationwide chain of stores, I would absolutely recommend Raven Electric…read morefor any job big or small. They always send polite technicians and the techs get the job right the first time. As far as pricing goes, I'm not sure how their rate compares to others in the area. I do know, they have an amazing office manager who has been able to get a job done when the wiggle room is pretty tight. Thank you to her!