Title: Ongoing Equipment Issues and Unacceptable Support…read more I've had two sensors giving me "low battery" errors for about six weeks. Every single time I tried to fix them, I had to work with ADT support because their system requires you to go through them -- you can't just reset or fix things easily on your own. Today, because I was leaving town, I called ADT so I wouldn't have to leave my home unsecured. After almost two hours on the phone, the first technician could not reset the sensors. I then asked to speak to a supervisor, who also tried and failed to fix the issue. They escalated it to higher-tier technical support, and that didn't work either. I was told a senior technician would call me back. I waited all day for that call. When he finally called, I answered, but he did not respond and hung up. I then received a message saying he would call back. Over an hour later, he called again. I answered again -- and once again, there was no response and the call disconnected. After six weeks of repeated problems, hours on the phone, and no resolution, I still have malfunctioning sensors. For a company that sells "security and peace of mind," this experience has been the exact opposite. I would not recommend ADT based on this experience.

This isnt about the product but more about being called at 8 am on a Saturday, which fine some…read morepeople dont mind mornings on a weekend but im feeding a newborn baby and I really dont appreciate your sales person trying to get me to stay on the line or have this brief discussion. Im exhausted and taking care of a literal new born. Stop calling me. I wont be buying anything from this company now.​

Jason and his crew are AWESOME!!! they came out and got right to business in minutes I had Direct…read moreTV running throughout my house. The Satellite Guy is a GREAT Company... Definitely would use them again...

Horrible service!…read more Called for an estimate, decided it was too expensive with contracts and hidden costs. Never made or signed a contract, but then months later started getting bills from Dish Network. Dish network claims I need a PIN to cancel an account I never established. No way would I have a PIN for an account I don't have. Idiots from top to bottom.

Denali is simply amazing. Prompt response times, highly intelligent, unfailingly pleasant,…read morecommunicative and just an absolute pleasure to deal with. Been with him for about two years now and have yet to have a single negative thing to report.

From the owner: Denali Security Systems specializes in security systems, access control, cameras, data drops, audio…read moresystems, smart home automation and new construction pre-wiring. We provide our services locally as well as across the state of Alaska; including Palmer, Fairbanks, Juneau, Soldotna, Kenai, Valdez, Homer, Talkeetna, Willow, Seward, Ketchikan, Sitka, North Slope, Kodiak, and others.

I called a different company to fix a faulty breaker in my old "pushmatic" panel, but they were…read morebooked for days. They were kind enough to recommend Power & Light, Inc. As we all know, "we don't know what we got til it's gone" and I couldn't live without bath, kitchen and living room lights for 3 more days! I called on Monday and they were here on Tuesday morning...and an hour early! I felt bad as I was in the shower and missed the knocking on the door, but the electrician waited and didn't give up. That was the first thing that impressed me about this company. They could have easily gave up on me and moved on to the next job. I felt like an important customer right from the start. Dillon went right to work, immediately identified the problem and even found a way to save me a couple of bucks! He was kind, professional and efficient. I will not hesitate to call Power & Light, Inc. for any future needs. Give this company a call!

From the owner: Service Calls, Expert quality controlled service, Over 50 Years experience.read more

Mr. Clark was an experienced professional in his line of work. I wanted to go wired, he asked me…read morewhat I wanted to do, as far as wiring the house for Ethernet connection, which is way more reliable and faster than the latest wireless. Showed up for scheduled day, connected everything, aesthetically pleasing to the eye, everything placed neatly and with care. Afterwards all connections were tested and verified working. He was very knowledgeable as to the job at hand. Reasonably priced for the time and dedication taken to do the job. Today you do not find many people with a good work ethic as Mr. Clark has shown me when doing this job. I would definitely recommend him, and his company to anyone looking for his service. Thank You ADC, and Mr. Clark, for a job well done.

I AM AN IDIOT! Link to 1.5 million judgement against…read moreAlder.... https://www.sdmmag.com/articles/93734-safe-security-wins-lawsuit-against-alderalarm-protection-technology $5,496 for 5 yrs. 2 day response! One maintenance tech in 663,300 square miles ( the state) $2,197 upfront cost. 54.99 month, 60 month contract! continued ACH billing from my account after I've cancelled with a return receipt letter. BULLSHIT! well...I was an idiot: 5 years ago. what I got: 1.Problem with sensors, result...fixed, but the only tech in alaska, was in Kenai....the only one! It was a pain scheduling our busy schedules with the one and only tech that alder has within 663,300 square miles. 2. Sensors reporting low batteries....when new. no other real problems...but my confidence was low based on the sensors . I've researched. There are new, better, less costly, monthly, no contract alarm companies, and installations you can do yourself, that work EXACTLY THE SAME! I sent, as per the contract, not one, but TWO, certified return receipt requested letters to announce my cessation of requested service to Alders business addresses. One was returned as " un-deliverable" to the business address listed in the contract I signed...wtf. I disconnected the alarm. TWO, yes TWO days later, I was contacted via email that they had detected a problem with the system. Would YOU subject your family to a two day response alarm company? They act on the phone as if they didn't get my notice requesting cessation of services. They send letters warning that I wouldn't want to do anything that would subject me to" double billing" ie, Alder and my new company... suggesting they will continue to try to debit my bank account. ( already contacted alaska usa...not going to happen) Unethical to suggest they are going to bill me on top of my new company. Unethical to contact me over and over and over, trying to get me to keep paying twice what other families pay in the area. Stupid to think they can compete with more reputable places, like...say....ADT or Vivinit, or Simplisafe, that allow you to control your monthly costs by either purchasing the equipment upfront, or offering 1/2 the obligation, for 1/2 the time. I went with a monthly, no contract company. 24.99 mo for cadillac service. Alder goes by: Alder Holdings LLC, Alarm Protection Technology LLC, Alarm Protection Technology Alaska LLC, and Alarm Protection Alaska LLC. do some research, go to the bbb in alaska and utah. surf. don't be an ignorant like I was:

I would give them no stars if I could. Do not do business with this company if you can at all…read moreavoid it. They have terrible business practices and have litigations against them in 2 states and is not BBB accredited. I have a very long time line of my dealings with Alder and the promises made and not kept. I was promised no monthly charges by 3 different people who were "Account Managers" and have terminated the contract based on no service provided by Alder. If phones calls are made, the number is not identified or a message is not left, no email contact at all. There are to many systems out there now that you can be set up by yourself with little to no help so I would suggest to anyone to go that route if you can afford it and stay away from Alder or any of its affiliates.

On the third appointment to stop by and give me a quote for speakers & a sound system at my…read morebusiness, he finally showed. He walked around but clearly didn't care about a small job, and promised to send a quote via email. Never did. Thanks. Update: after thinking about it, I wasn't that easy to get ahold of either, and I think he was on other jobs when he first contacted me. The guy does good work from what I heard, it just didn't work with me. No hard feelings.

I had two TVs that I wanted to wall mount in my condo. I pored over different mounting systems on…read moreline, but I knew what was going to happen. I would end up getting the wrong one and have to return it, or get the right one and end up blowing a gasket trying to install it! So, keeping my sanity in mind, I called Rocket. Rocky showed up to give me an estimate, and a few days later, returned for the install. Within a few hours, I had two well-done mounts, and I still had my sanity intact. He did a great job, had all the parts and wires that were required, and kept a clean work site. I'll be getting a 70" screen for my living room in the future, and I'll be calling Rocket again!

What thay did right: They fixed my inoperable safe. It now…read moreoperates as new. For that, I thank you. Where I feel that there is room for improvement: COMMUNICATION! Talk to me. It is my belief that when a customer requests an update five times in a nine month period of time, a minimum of one phone call is an appropriate response. The experience would've been been less disturbing if I had chosen to just throw the safe in the dumpster with all of the contents inside and go purchase a new safe from any one of the dozens of places that sell safes in Anchorage.

Use to be a great company & we used for years, but I would NOT recommend them. We contacted them…read moretwice within the last month and twice there was no customer service, nor did they seem interested or have time to listen to our needs or want our business.