The only reason Vivint gets 1/5 stars is that 0/5 is not an option. Stay as far away from Vivint as possible unless you love horrific customer service. They're extremely helpful until they have your money, then the service goes into the toilet. I'm counting down the months I'm still stuck with them. If you like your money, avoid Vivint like the plague!!! read more

The only reason I gave them 1 star is because I can not figure out how to give them 1/10 of a star. I absolutely despise this company. They were previously APX Alarm and we were very happy with them. Not only did this company raise our monthly rate when they bought out APX (and their monthly price is higher than any other alarm company I've seen), but they nickel and dime us on a regular basis for charges we never paid for in the past. I have made phone calls and gotten nowhere. I have sent emails questioning or complaining and they haven't even bothered to reply to them. Not even a standard "Sorry you think we suck" reply. We have had problems with the system inexplicably disconnecting from service. When we call, my husband usually spends an hour or more on the phone with them while they try to walk them through the process to reconnect. One time, nothing seemed to be working, so we requested a technician to come out and fix it, and they wanted to charge us a ridiculous amount of money for that. So ... YOUR equipment stopped working for no known reason, we can't fix it because we are not alarm technicians, and you want to charge us a lot of money if YOU have to come out to fix YOUR alarm system. Unfortunately, we still have a year to go on our contract (and truly counting down the days). We have begged to be let out of the contract but they have absolutely no incentive to do that. So we continue to pay $45/month, much to our dismay, and feel like we are throwing money down the drain instead of putting it toward our children's college accounts or retirement. Boo! We will cancel the very minute our contract is up though. Bottom line: Absolutely the worst customer service I've ever dealt with, no interest whatsoever in having a happy customer, overpriced, and ineffective system. Don't bother! read more

We've had several pushy Vivint door-to-door salesmen at our door. We've politely asked them to leave because we do not want their service. We have another brand that we are happy with and we don't do business with door to door companies. One guy repeatedly asked to to come inside the house which we thought was very strange. Today the guy was asked to leave our property and refused. I notified the police and he still stayed on my property. My spouse literally had to run him off our property. Response to Vivint: The guy didn't seem to have a badge and I didn't see one on him or near him. And since we weren't making pleasantries (I was reporting him to the police for trespassing and shielding my children from view as he peered thru the window mocking us) he didn't offer his badge or name. My neighborhood social website on Nextdoor is lit up about these Vivint door-to-door salesman and their questionable sales practices. Perhaps Vivint should pose mystery shoppers in my neighborhood to get to the bottom of this situation. read more

A vague and shady sales rep just came to my door, even though we have a No Solicitations sign. When I asked why he ignored the sign, he made it seem like he worked for the City and County of Denver and showed me some badge. I basically had to close the door in his face after he couldn't really explain anything. read more

We love our Vivent system, thank God we have not had to use our system in an emergency situation. However, the features like automatic door lock, ability to open and close the garage door from the app, indoor and outdoor security cameras (that actually record), and my personal favorite the ability to see who is at your door and talk through your door bell, all give us peace of mind. The system is so easy to use. My nine year old had it down in all of 30 seconds. Customer service has always been great and installation was fast and friendly. Excellent experience so far. read more

I had adt for a long time until vivint came to my door. If I called adt for am upgrade to cellular and got a quote for cellbackup which isn't what I want, and they were going to charge me for it. Anyways, I ended up getting a lot more stuff than I thought I'd get. (Doorbell camera, garage door opener, and automatic doorlock) the tech came quite late at night but they put the newer equipment in that day. Everything works as it should and I'm quite pleased so far. The Internet is something I'm pretty excited for. read more

Feeling very disappointed in this company. Just like others I was quoted one thing when I was very vulnerable (midst of divorce) and ended up paying for 2 years after selling the "marital home" to keep my credit in check. When I finally got through my contract, I spoke to many representatives to make sure I was finished with my contract etc. Which I was assured I had no more liability...needless to say, four months later, I am getting calls that I am behind on payments. Blah blah blah....I now have to pay another $250.00 to "get out" of a contract that ended September 2014. But no worries...they will "help me" with a payment plan, 2 payments for the balance in 1 month. Big help. Don't use this company....no bending in their ridiculous policies. read more

I just experienced an extremely rude and aggressive solicitor stopping by my house at 8 pm this evening. I tried finding a way to complain on the companies website with no luck. I have a no solicitors sign on my door and politely asked him to leave. read more

I believe that the salesperson WAY exaggerated how great this system would be; way oversold and WAY underdelivered! Sold us a lot of equipment that was "a special deal" and then the bills came. The deal turned out to be not a deal at all and that I am paying an insane amount of money for a very buggy system. I definitely feel like this "deal" was bait and switch tactics and I have been taken. Turns out that really cool features he sold us on weren't "compatible" with our home either. Then the installers did a very amateur job, leaving large holes in our walls, trash everywhere, crushed plants and broken furniture. They showed up to start work at 10 pm and then were at our house installing until 3 am! What company operates this way?? The system worked for a week and then crashed. Took 2 more weeks and a ridiculous amount of time on hold to get it repaired. Customer service is awful when I have needed to call them! The cameras go offline, the space monkey gets disconnected and the app frequently doesn't work at all. Even the deadbolt stopped working yesterday! Save yourself the time, hassle and expense by picking a different company for home security!!! read more

Anyone who seriously knows anything about security would strongly discourage answering the types of questions as asked by the Vivant door to door perfect stranger supposed sales person. Also, as far as I am concerned, a person who ignores a no soliciting sign is expressing blatant disrespect for the resident and should expect the same blatant disrespect in return. If we decided we want to make changes to our security system we would not sit by the door hoping a sales person will ignore our sign and ring our doorbell. read more

I feel like a sucker. I fell for the sales pitch and honestly the doorbell camera is amazing. I fo like that I can see from my phone. BUT nothing else ever works. This system has not once worked all together. If it's not the door it's a sensor if it's not the sensor it's the panel. I lock myself for getting into contract with this company. Then you follow the troubleshooting only to need a tech to come out and charge you for even stepping foot in your house. I hate this system. Customer service is usually ok, they do call immediately once the system is set off but gosh I hate it. So many options for home security don't choose this one. read more

Let's start with the fact that your rep was walking door to door in my neighborhood at 7 p.m. at night. Any reputable company worth their salt doesn't need to hire recent fresh college graduates peddling their services and not taking no for an answer. Completely unacceptable. read more

If I could give them a "minus" rating, I would. There is absolutely nothing good I can say about this company. NOTHING! Their equipment malfunctions constantly, and it's a $50 minimum charge every time the technician comes to the house. We have had to replace so much of the security equipment because it either breaks or malfunctions to where we are told, "we can't fix it; you will need to replace it." If you EVER consider using this company, you need to bang your head against a brick wall until that feeling goes away because you will be sorry forever. Their customer service department is, by far, the worst I have ever dealt with. I have been trying to cancel my account with them since October, and every time I speak with someone, I get a different answer. As I told them last time I spoke to them (yesterday), "The least you can do is get your shit together so you're all telling the same lies." read more

The worst system and customer service ever. Don't waste your money. I've got 2 faulty sensors in the past year that triggered the alarm in the middle of the night, we had to call 911 and get cops in the house with all the inconvenience this causes. Needless to say all the times the system stopped working and had to be reset. Trying to cancel the service is even worse. If I could give negative stars I would. read more

Don't use Vivint. Their sales tactics are aggressively sending young sales guys door to door, late in the evening, aggressively pitching and ignoring requests not to come back. This company has several complaints filed with BBB, they inappropriately using free neighborhood websites against their ad policies, some threads have even been removed. Their CEO is worth 2 Billion and so far, he doesn't care about legit advertising methods. His business practices seem unscrupulous at best and I could go on and on with how rotten their business model is. Just Don't! read more

Horrible sales people! They will lie to you and feed you bs about their "special" deal. Don't believe it. They will suck you in and leave you hanging on the hook for thousands. Run don't walk away from this company. read more

After writing several reviews and battling with Vivint Smart Home for a legitimate refund with this horrible company since March, we contacted Tom Martino, The Troubleshooter on 630KHOW in Denver. Just the mere mention to their media relations department that Vivint was going to be blasted all over the air on THE TROUBLE SHOOTER SHOW and thousands of people would hear about their misleading sales practices, customer service that stalls and ignores you on purpose and equipment with technical glitches galore, they processed a full refund in a matter of hours. If you are ever having a problem with any type of company, anywhere in the US, reach out to Tom Martino, The Trouble Shooter. He saved us over $1900 and yeah, DO NOT buy Vivint Smart (Dumb) Home. They play on your fears after you have been robbed, throwing the dice that you won't cancel just because you're terrified of not being protected-even if the system only works about 70% of the time. Bottom line: Vivint Sucks ass. read more

If it wasn't for Vivint, my house would have burned to the ground with my family in it. I owe everything to Vivint.

We had Vivint service for over 5 years. We sold our house and needed to cancel service. I had to call Vivint to do this. Was on hold for 40 minutes only to have the rep tell me that i have a month left on my contract and I have to send a letter in explaining why we want to cancel. It then takes another 30 days from the time they receive the letter to cancel service. I offered to buy out my contract and just cancel service and apparently they can't do that because their "policy" is writing a letter and waiting 30 days. This was the worst customer service I have experienced in a VERY long time. They are slow and their "policies" need some serious re-vamping. DON'T USE THIS COMPANY!!!!! Before this experience I would have considered using them again on the house we are building. I will now be looking for a new provider and would NOT recommend them to anyone. read more

Terrible customer service. They literally do not give a care about their customers. They trick you into a contract and have a system that doesn't work. Because of all the errors, you can actually be LESS SAFE WITH VIVINT. No wonder they have such terrible reviews. Add me to the group that is less safe from vivint. read more

Very rude pushy and won't leave after being asked and even yelled at to leave. For real that is not how you get sales

The WORST experience I have ever had. Tech was scheduled for a Tuesday from 8-10, never showed then I called and asked what was going, the tech then called me and was rude and unprofessional. Said they were running late and I asked what address they had, it was the wrong address. I had to reschedule and confirmed the address for the second time. Rescheduled for Thursday, SAME exact thing happened. The account managers are rude and unprofessional on the phone, noisy and hard to hear,in the background their loud, personal music is playing. My husband and I decided if it was this much work to even try to get their service set up that there was NO WAY we would trust them with our security. Do not use- all the reviews are similar. I do not trust this company and would never recommend. read more

Sales person was pushy and they did not disclose a lot of information such as a 5 year contract. Their plans are also quite pricey. I have decided to go with another company and have arranged for a technician to come get the equipment. They have been a no-show twice now for scheduled appointments after I've waited all day for them to arrive. The answer I keep getting is " they need to reschedule because they are not in the area" AFTER I had to call to see why they has missed the appointment window without so much as a phone call. Very frustrating and unprofessional. read more

This has been arguably the worst experience I have ever had with any company in my life. In three weeks I have had to talk to them 5x's. Each call is over an hour, I was double billed for 1,000's of dollars, and the product doesn't work. read more

If I could give zero or negative stars I would. Vivint's customer service team should be called "relentless sales team" instead - every point of contact from Vivint is forcefully turned into sales pitch; you, as a customer, will never matter & will never be heard. To keep a long & very painful story short.. my husband & I have paid upwards of $1500 (& have spent 20-30 hours on the phone in frustration) attempting to work w this company & close our contract. They continue to call/email w more pitches to "save our account" when we are clearly disgusted & have just paid $400 additional to disconnect service. Run for the hills... go w any other Home Security or Smart Home & save yourself the headache & nightmare of being locked into a contract by a company who clearly would rather be forceful than ethical. You will never speak to a 'person' at Vivint, only a relentless sales script robot that is designed to milk you dry rather than take care of you as their customer. *** in response to Vivint's comment - we have spent numerous hours over the last two years attempting to receive help. Your company has done everything but help - I would rather not be rerouted to your sales team for yet another aggravating phone call that achieves nothing other than making us more frustrated in the lack of customer service your company shows to their clients. read more

Vivint is such an incredible company! I have been in business with them for 3 years now and I can say that they definitely have the best customer service in the industry!! Whenever my alarm goes off I am always so impressed with how fast the response time is!!! When you call in to this company you will always be speaking to someone from America and not an automated machine! Very very impressed!!! I would recommend this company to anyone and everyone, they have the most high quality products on the market and give you the most bang for your buck!!! The newest feature that they added, the doorbell camera, is phenomenal, I love that I can check on my house from my phone, anywhere in the world!! This company has only continued to impress me and give me the best customer service and products of any industry on the market!! read more

Equipment was installed September, 2017. Since then I have had numerous problems with the Space Monkey and cameras going offline, and have returned the Space Monkey for a refund. At initial installation I bought a door deadbolt, to be installed by me at a later date due to remodeling work being done. When I started to install the deadbolt, it was obvious it had been used (it had scratches on the faceplate) and a part on the mechanism was broken (the deadbolt had sat in the box I had received it in since it was bought). Vivint agreed to swap out the deadbolt. They shipped me a replacement and billed me for the replacement. I have now spent three months attempting to get a credit for the faulty deadbolt I had returned to them (using their own label). By their own records, they show the returned deadbolt as having been received by them. Additionally, they charged me shipping for the return. Since installation I have found the equipment not to be reliable. Cameras are constantly going offline without any notification to me. I only notice it when I want to look at a clip and find out the camera has been offline for two days. As bad as the equipment is, their billing is even worse. The billing interface on the web site only works with Firefox (it doesn't work with Edge or I.E.). You can attempt to download an invoice for a charge, but the only thing the invoice says is "Equipment". It doesn't tell you what equipment. And their customer service reps are just as bad. This morning I called to inquire about a charge on my bill, and was told I would be put on hold while they looked up the charge. I told them I hadn't told them yet which charge I was inquiring about, and then the rep made three attempts to guess which charge it was. When I asked to speak with a different rep, he became belligerent and refused to transfer my call. In fairness, I have had no problems with the security monitoring. I have had a couple of events, and each time the response was within seconds of the event. But the equipment and billing hassles are not worth it. read more

I don't want to be solicited and that is why I have a clearly posted sign beside my door. And the man came especially late, at 745PM, waking my kids. Unacceptable. read more

Ive had this so called alarm system for years a lot longer than I wanted or signed up for! It always goes down the battery always goes low! Thet hooked it up WRONG to my wall! And ruined my brand new wall! I've called and I've called and I've called and have told them so many times to cancel me and come get their crap equipment!!! Every single time I have called I ALWAYS get transferred to about FIVE areas and NOBODY will help me all I get is BS excuses! All of a sudden nobody at Vivint knows how to do anything but when it comes to money they have NO PROBLEM at all! Save yourself a bunch of heartache stress and MONEY and to a place that DOES want to take care of their customers. ! read more

Vivint is not at all a professional company. The workmen/installers do a half-assed job, leave trash and leave the job site without completing the job. They always try to up-sell you but are unable to fulfill the most simple task...protecting your home. The last technician was more worried about losing his job (with good reason) than completing his task. (I doubt that he was bonded). The door locks installed do not work & the app rarely works. When I call the company they are more interested in lecturing me about being aware of my surroundings than listening to my issues with their service. I am trying to get out of my contract. Perhaps it will be easier with a class action suit against them. read more

Awful rude pushy door to door sales tactics. Ignores no soliciting signs. Keeps coming back at 9pm, regardless of being told we were not interested in their system. Will never do business with this company. read more

Worst customer service ever. If you sign up with this horrible vendor, be aware you'll have to jump through hoops to cancel it. My father in law died, my mother in law declared incompetent and weeks after I submitted the requested paperwork to cancel their account, we had a false alarm and another payment was deducted for service. Supervisors won't get on the phone to talk to customers and agents are ill informed and unable to handle even the simplest request. Don't do business with these people! read more

Have had Vivint for several years and have had no problems at all. I also told a friend in Phoenix about them and she is also pleased with the service. I recently called to get new signs as mine were terribly sun damaged. They sent a tech out and he was very professional, not pushy and put in new signs and added signs to gates on backyard. .He also moved my motion detector to a better place in the house. I have only called customer service once or twice but when I have they are friendly, professional and pleasant. I do not live in Denver but NE of Denver. read more

The sales staff that they have have been in my neighborhood the past week and have been told politely (and not so politely at this point) that we are not interested. One of them kept pushing himself closer and closer to my door until I realized he had it propped open with his shoulder. After saying "No Thank You" several times, I had to be more direct and tell them that the irony of their product would be so that I could watch for solicitors like them from my phone so that I wouldn't even have to deal with them. Very pushy and extremely rude. read more

I feel like there's not much to add to the ridiculous number of others who have written about the pushy and rude door-to-door sales kid who showed up late in the evening. We have THREE no soliciting signs, and when that was pointed out, the sales jerk responded that "obviously they don't work." When a company shows utter disrespect for people who are not even customers, I can't imagine that having my money in your hot little hands will really give me any more respect. Alex, who was 100% forthcoming with his name, badge, employee number and all the helpful information we would need to file a complaint with your super available system speaking to "Jennifer" in "Iowa," was a total asshat kid who left only when we shut the door in his face and just didn't answer the door again. It's obvious from reading other reviews that this is part of their business model. read more

Terrible experience with Vivint's customer service. I talked to 3 reps and was on hold for a total of 45 minutes, and no one wanted to help me. One person even hung up on me. He was extremely rude. I am going to call again tomorrow and discontinue my service. I definitely would not recommend Vivint to anyone. read more

This company does not stand by their word. Day one the person who was to install the equipment showed an hour and a half after the 2 hr window. Said there was confusion who was to be at my home. Have had equipment for less than 2 weeks and one of my security cameras is non functioning. The person who was to come today showed and hour and a half out side of window and told my 25 yr old daughter we had to reschedule because I was not there. When we booked the appointment they said as long as someone over 18 was there no problem. We I told them I wanted my equipment fixed today as promised they said I needed to take 1st available appoinment and rebook. A Supervisor was the one I spoke too. This company shows up late and then may or may not do the promised work. The equipment may or may not work. I would not recommend them unless you want to wait all day for them to show then you will not get what promised read more

This company is the WORST I have ever dealt with. My grandfather was 90 years old when a Vivint sales person came into his home and convinced him that he needed to extend his contract. He was already in the middle of a 36 month contract and this predatory sales guy got him to sign a new 48 month contract. What person of sound mind would sign a 4 year contract the terms of which require him to die in order to cancel without penalty? Yes, now at the age of 93 my grandfather has sold his home and is going into the care of my mother and Vivint will not allow him to cancel his contract. He is being forced to pay out the entirety of the remainder of the contract even though he no longer owns his home. This company is sick and preys on vulnerable populations. Do not do business with them, their contracting practices are unconscionable. read more

We've had Vivint for about a year and a half and I am one of the few who have had a good experience. Yeah, the sales guy was a bit pushy, but when I asked to have a day to think it over, he obliged. I did my research online that night, saw all the bad reviews, and became very hesitant, but my husband wanted to go ahead with it anyways. The sales and install process was lengthy, but so was my cable install, and 3.5 years later I'm still having issues with that - so hats off to Vivint for being better than my cable company. We initially had an issue with the alarm going off when we were at home (it seemed to think we were out of the house instead), but the tech came back right away, made some quick setting changes on the keypad and have never had the issue since. The app is easy to access and always works, but I should mention that we really only access it a few times a year. We have the most basic system (doors, windows, glass break sensors) and pay $50 a month. There was an installation fee of $99, but then our promotional sale gave us two months free. We knew all of this up front. Unfortunately, we were charged the first month but a call to Vivint resolved that and the following two months were free. Our contract is for 42 months, but we knew that going in as well. We also knew, before signing, that cancellation would result in a full charge of the contract. We asked this specifically. We also asked what would happen if we move, and were told install would be free and service would move with us. We haven't moved, so I can't speak to that particular concern. None of our sensors have stopped working, and perform as expected. No price increase, but will be interested to see if that happens once our contract is up. I haven't heard another word from Vivint trying to up- sell us since we started services with them, and today, a rep stopped by just to say hi. He also mentioned that reps are not allowed to sell to existing customers, which is nice. I don't hear from someone on a constant basis trying to get me to buy more. read more

We had an unfortunate situation with a shady sales rep as well (as several other reviewers have also noted). It seems that unfortunately this is a trend that reps are maybe instructed to do whatever it takes in order to make a sale, however I do not appreciate the use of manipulation tactics in sales. Initially when the rep came to our door, he said that he was in the area to discuss some construction happening nearby which is why he needed to speak with the homeowner (my partner). From the get-go, I was lied to which I don't appreciate. While Vivint has some impressive devices that we would have been potentially interested in, the rep used unethical tactics in my opinion. When we said that we wanted to think about it, he told us that was find but that to hold this reduced rate he would need to complete a form, which he then used to immediately have us charged an unexpected $200 which we were not informed of and then told us at 9pm on a Friday that we would have to stay put until an installer could come by to put in the equipment that we didn't say we wanted. He was dishonest, and unfortunately made us so uncomfortable that we will never consider utilizing this organization for our home protection. Additionally, when we called to reverse the charge and make this whole thing stop, it took two times calling their corporate headquarters, both times I was stuck waiting over 30 minutes before being able to speak with someone. While I can respect call centers being busy, that is an unacceptable wait time in my opinion. How can we trust to be kept safe by a company that will go to such dishonest lengths to force sales? If your product really is as good as you claim, it should be able to sell itself without the manipulation of innocent people. I've worked in sales, I know how to sell without being a sleaze about it. But thanks sales rep for chewing up two hours of our time, ignoring our "No Solicitation" sign, and manipulating us in our own home (again, how can I trust your service if your sales person is as shady as this? Way to go making someone feel unsafe when trying to sell safety equipment). Thankfully they did refund our money, however we will never use their product and will not recommend this company. If you do choose to discuss with one of their door-to-door sales reps, be prepared to be manipulated and for them to use unethical sales tactics, and then plan to waste a good chunk of time waiting for someone to answer the phone when you try to contact customer service. Ick, no thanks! read more