Matteo was super helpful, calm, explained everything great and I'm technologically illiterate so I asked some dumb questions. Great guy, will be going back if I have issues in the future! Would recommend! read more

Please do not repeat my mistake and trust Xfinity. I'm not usually one to write reviews, but unfortunately, the circumstance warrants one. This has been the worst customer service experience of my entire life. As a long time Xfinity customer, I expected an easy setup when moving to a new home. However, we have been shuttled and shunted around while Xfinity as a company avoids assisting us. For over a week, we have not had internet set up. Xfinity has apparently scheduled 2 service visits to our home and has never shown up. We have spent well over 5 hours via call and chat trying to resolve to no avail. We've been without internet for almost a week, and we cannot work from our office (home), leading to a serious loss of income. Everyone has an excuse for why they cannot help, but to be honest, this has been a nightmare that never ends. If you have any other options, use them. Nothing can be worth this kind of headache. Xfinity- if you're reading this, feel free to call me and resolve it. I doubt that you will be willing or able to. read more

Just Crazy!... waiting 30+ min so far 2 customers were before me! Geez ridiculous! The workers are nice but the service is worthless!! Don't come to this location unless u have half the day to kill !! read more

Surprisingly, Comcast has really managed to get their act together and continues to improve both the quality of their retail stores and the training of their employees. This location just opened. It is very large and very nicely decorated. Reminded me of an Apple store. There are lots of tables and chairs with separate sections for the main components of the business: Commercial, Internet, Mobile, Security, and Television. An employee greeted me immediately and added me to the queue using a handheld device. He said the wait would be about 12 minutes as I was the fifth in line. He actually got back to me in five minutes. I explained that I had an old, defective cable box and needed a replacement. I had previously done troubleshooting by telephone with the support department. The rep in the store quickly checked the serial number of the old device, using his handheld unit again, and, within a couple of minutes, I had the new cable box and was out the door. A beautiful, well-organized store with everything anyone could want to know about Xfinity, helpful, well-trained staff, and the tools to provide quick results. I was very impressed. read more

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Needed to setup TV and Internet for my new house and Xfinity made it easy and simple. Great location. Clean store. Knowledgeable staff that is efficient. Sure it is a behemoth with few substitutable options...but they really have great products and support. Happy loyal customer read more

Xfinity Store By Comcast - Television Service Providers Near Me - Denver, Colorado

Xfinity is predatory and despite me cancelling my plan in May, they charged me for an additional month of service and then said they would 'refund me'. Fast forward to October and I have still not received a refund. Multiple calls with hours on hold and still have not been helped. Theft is what this company does best, because it's certainly not WiFi. Watch out, folks. They will steal your money. read more

Samuel Hagos was awesome! Very knowledgeable and efficient. I was in and out. I'll likely switch from Verizon to Xfinity mobile because of him. Thanks! read more

I can't get hold of a human and my cable isn't working . I pay too much for this horrible service . They are the worst

Our internet has been struggling in December of 2022. We do have a lot of electronic devices in the home. Also, our deal has been up, and the internet service jumped up from $60 to &90 for the past few months. I came in at opening time, 10am and spoke with Alex. I found him to be extremely helpful and kind. Excellent customer service. We quadrupled our speed and quality in the home and found a catch payment at $80 per month. That night after visiting with Alex, the internet connection has been stellar. As of right now, we are really happy customers. Gotta keep an eye out and ready for any foolishness. Thanks Xfinity! read more

Xfinity stores have the worst service, unhelpful, and just plain dumb. This is about the same for their customer service over the phone. It went from very bad to the worst in the nation to better than slip again but not as bad. You have to talk to several customers service representatives till you get the problem solved. This is still a problem. The biggest problem is your over seas representative. They lack the customer service skills, professionalism , and problems solving skills. You still have search for a representative knows what they are doing. If you try to get a manager they either say, no management on duty, call back which is useless and don't call back, you want the problem solved now not in the future or they dropped call or transfer to the wrong department. It's better but still need to do more to improve. read more

Friendly people work there. Carlos saved me $5 a month on my phone line. I do wish however that they could bring down my cable bill since I only watch TV occasionally and I'm spending over $300 a month which just went up. read more

It is impossible to speak by phone to a Live Person at the Cherry Creek store at 1st & Detroit (or for that matter at any Xfinity store). On the phone when you ask the automated line to speak to an agent, there's no way you can get one. The address in Cherry creek in has parking, but there's no way to know how you can get in and out of that parking without incurring a charge. read more

Xfinity is absolutely the most ridiculous company o have ever dealt with. You can never get a live person on the phone in a reasonable amount of time so you either have try texting them or go to one of their stores where you will likely wait for over an hour. If your issue is resolved, you are one lucky human. There should be a zero star rating. read more

I had an overall positive experience, I think there are great people working here. You may have to wait, but they really do their best and have fun doing it, plus it's a beautiful environment with charging stations and comfortable chairs and free parking. It's like going to the DMV but way nicer. Did I want to go? No. Did I have a decent time? Yes! All of the staff here was super helpful!!! Separately, Comcast's automated phone service sucks and hangs up on people, which is not providing great service, but that's weird corporate people ish, which has nothing to do with anyone at the actual store location. Just saying. For all the money Comcast makes, they can definitely provide real phone service instead of being cruel and greedy. Like for real. Starlink is gonna run you out of business. Get your ish together, corporate. read more

What a great store! I was wanting to switch company phone plans, and experienced an unexpected road bump when my phone number wouldn't cross over. The employee, Samuel H, went above and beyond to help me, even working after hours and coming in on his day off to stay on hold with customer service and monitor my account. He was very communicative and made sure I was being taken care of, even briefly stepping away from a customer he had been working with to check in on me. Even though this was an extremely frustrating experience, Samuel was so helpful and willing to go the extra mile to ensure my problem was solved. read more

They resolved my issue in less than 5 minutes!! I've been calling the xfinity help number and customer service chat line with no success and the lovely representatives helped me and I was in and out of the store in 5 minutes total!! You can never truly have an easy visit with any technology/wifi/phone service but this was perfect; fast, easy and enjoyable! read more

I made an appointment for Thursday for a technician to come set up my elderly mothers wifi, Noone came. Rescheduled for Saturday, no one showed up again. Could only get a hold of a robot 1 out of 20 calls I made to your company and when I did the person promised they would fix the problem and send a technician. Never happened. You guys are headed away from humans helping in customer service and the robots can't really help with complex issues. Also you are very unreliable in terms of services like showing up to appointments. I would never recommend xfinity to anyone for all of these reasons. read more

On December 15th I stopped by the Cherry Creek Xfinity store, hoping to have my questions addressed. Instead I left with frustration based on the feedback I've been receiving over the past couple of months. My first complaint is that my internet that I've been paying for was not being able to connect to any devices other than my Iphone and Ipad. I went to the cherry creek store to find out the root cause for this. Your team member Demitri told me my internet was too low and needed to be upgraded to a higher speed, which at the time made sense. I agreed to the changes and was now paying over $100. In this moment I was desperate for my internet to work but highly disappointed in the price, knowing I live in a 600 square foot studio with only myself living there. Never have I ever paid this outrageous price. I was expecting this upgrade to work with all the issues I had, since Demitri told me this was the root cause. Come to find it yet AGAIN, I was unable to connect to all of my devices. I even went out of my own way thinking it could be my device and bought a new product to see if it was the issue yet again, it was unable to connect stating it was due to unstable internet. At this point I lost all faith in your company. By this time I'm attempted to get ahold of a person to help me figure out what was the issue is. Paying for a more faster speed. Finally I was able to connect to someone through text message with one of your associates, which was wonderful and trying to find the root cause also couldn't find it. This associate made sure to send the most qualified technician to help me. The technician came the very next day in the morning. It only took less than ten minutes to identify the root cause. The technician explained that Xfinity gave me a high speed modem that only are qualified for a five bedroom multi person usage with the speed that can only run off of 1200 to 2000 speed. I told the technician this is what was recommended to me when I first moved in and I just needed a 800 speed for it to work. The technician said that was incorrect and that I needed a standard modem for it to work. He went down stairs got the forest modem for me, and what it FINALLY WORKED!!! He even told me to go back to the store again and have them lower the speed to 400. Because I don't need the 800 speed. Finally on my day off, I went I back to cherry creek store and again was assisted by Dimitri. I wanted to know why I was being charged a $100 for a modem that I've should have been installed the first time when I moved in with my plan.The whole experience was horrible. He would not listen to me, kept interrupting me as I was trying to explain what happened. Once he knew I was planning to cancel my service, the conversation was done. all I want is to be treated with respect, listened to, and treated well. We live in times where people can't put food on the table, what your company was charging me for a single person studio apartment is appalling! Sincerely, Unsatisfied customer read more

I had a great experience here, Demitri was absolutely incredible to work with. He really helped me to streamline and simplify the process of getting my Internet set up and I will definitely be in contact with him around other services and products in the future. I highly recommend working with Demitri at this specific location in Denver. 5 stars! read more

I went to Xfinity at Cherry Creek and Carlos was so helpful. he explained my services and helped me get my equipment updated. definitely recommend Carlos! read more

The people here are liars as well as all of Xfinity. They tell you about the speed and pricing, but it all means nothing because the expenses go up and internet slows down. I'm paying over $100 for internet, which is ridiculous. Salespeople were such a drag to talk to when I came here. read more

Worst service I've ever had. My upload was so low I couldn't send an email. Jacked up the price after 12 months and charge for equipment. Verizon has better speeds lower cost and free equipment fYI read more

Dimitri was incredibly helpful and friendly. He provided great customer service with a smile and helped me effectively solve my internet issues! Dimitri's the man! read more

Went in Tuesday evening around 5:50 to get my preordered modem and supplies to install myself. All the reps were held up with customers and the manager (I got her title after) was greeting people as they came in. About 6 people came in and 40 minutes passed and manager is standing around drinking water before she said "you know what I'll go ahead and take you, I'm a manager, I'm not supposed to take customers, but this us ridiculous" which i took to mean the reps were taking too long with their customers. Really? most of us waiting just needed our preordered gear. so lazy. read more

Every Xfinity store that I went to customer service is terrible including this store. They threaten you with an increments in charges If you are not willing going their way. They are trying to sell the service and equipment they want (I wanted the 4K cable box but he literally forcing me to take the regular cable box) which i refused to do so ; I am tired wasting my time trying to get the service I want. I am a dedicated customer for over 8 years. I am very very disappointed and I don't even know why I write this because the management seems to be doing nothing! read more

Came here on Sunday needing help moving my internet to my new address. I first went online to do it myself, which every single time just popped out an 888 number for me to call without ever giving me options to actually move my services to the new address. Ended up coming here on Sunday, where my experience wasn't terrible until the store associate told me that I could continue to use my streaming box hardware and that they'd just add cable service onto the one I already had. Surprise! I went home and the box did not work. I called their service number that night because the modem they gave me would not activate through the steps in the app. We were able to fix that, but then the cable would not activate either and the woman abruptly hung up on me when we were starting to go through that process and I couldn't get her back on the line, nor did she call back. I wasted my lunch today sitting on the phone with another xfinity service agent trying to troubleshoot, and ultimately the conclusion was that I just need new equipment. The agent wanted me to schedule an appointment for a tech to come install new equipment. I do not work from home so this is barely an option, incredibly inconvenient, and unsafe considering I would be alone with a tech in my home. So now I'm back in the same xfinity store 2 days later returning the streaming box, and at 6:20 (40 mins before they close, I had already been waiting a bit), a store associate asked what I needed, I let him know I was here to exchange for a working box. He immediately told me the store doesn't have what I need in stock and that he would "hate for me" to have to wait here and not be seen before they close. He said I should come back tomorrow. COME BACK TOMORROW FOR THE THIRD TIME IN FOUR DAYS. First of all, I do not have time given I work until 6-6:15 every day and live 15 minutes from the store, let alone I am going out of town as well. I let him know that was the situation as well. When I asked if he could just mail it to me, he said, "It just won't come for 4-7 days, your best bet is to come back tomorrow." If I could do this in the app myself, I would. I said "That is FINE please just mail it to me then." And he said ok, never came back around. He probably thought I would leave after that, but I waited around until a nice gentleman came by and took me over to a counter to help me at 6:57pm. Coincidentally, they suddenly had what I needed in stock and it took him literally less than 3 minutes to help me. I didn't catch his name (no name tag) but this man deserves a pat on the back for customer service. I have what I need now but I would rather have an at home lobotomy than ever have to deal with xfinity again. read more

I visited this store on December 3rd, 2023 at approximately 1:30-2:00PM. I was automatically able to get with a person for help. He asked for my ID and I showed him the one in my apple wallet. He asked his manager to come over and she said that she would not accept that. I told her that it has to be validated by the Colorado DMV. She said that I needed a "hard copy" of my ID and then asked if I had a picture of my ID. She said that would work. Clearly she shouldn't be a manager if she doesn't understand what a hard copy is, and she doesn't understand what a valid ID is. She told me they would not help me after I said I had used this ID two weeks earlier at the other location off of Colorado Blvd. She said I could go there then if that works. She turned away a customer who has been with xfinity for over a decade in a matter of seconds just because I probably look younger than I am. This manager was very rude and very disrespectful and she should be fired immediately or at least demoted because she clearly lacks any basic knowledge and her hospitality and service skills are very poor if anything. DO NOT GO TO THIS LOCATION. They will waste your time and most likely money for parking and not getting any help. I will change my review if I am contacted by Xfinity and they present me with a resolution. read more

I've repeatedly found Comcast customer phone and web service to be a trainwreck--and this store's phone number went to the corporate site's voicemail hell--so I was filled with frustration and the lowest of expectations when I walked into the store. Upon entering, I was greeted immediately then directed to Travis who untangled the mess created by Comcast's inability to use my correct address or let me return the "free" Flex box they charged me for. I walked in fuming, but walked out smiling. Nothing makes a diamond shine more than placing it on top of a pile of... let's say, coal. read more

I went to the Xfinity store in Cherry Creek to get assistance with setting up an Internet and Mobile account. I arrived at 3:20 pm on a Wednesday. There were two men working in the store, both were with customers. Another customer was waiting to be served. I asked for assistance, one of the workers took my name and said to have a seat and they would call me. I sat down and waited. Meanwhile, three more male customers arrived, their names taken, and they waited; then a female customer showed up to leave equipment. One of the workers told her it would be about 30 minutes. As I waited, all four of the waiting male customers were called up to be served--my name never was called. When all of them had been served, one of the workers called over the woman who had equipment to leave. At that point I had been sitting there for close to 40 minutes, three men and a woman who arrived after me were served. It was as if I didn't exist. I walked to the door, looked directly at the worker helping the other woman, and he looked back at me and said nothing so I turned and left. It was bizarre--and Xfinity just lost my business and, I hope, the business of friends with whom I will share my experience. read more