The service over 10 years was fantastic. Fast forward, 2025. we decide to cancel partially…read morefinancially but home up for sale and wasn't taking equipment with us. Called to cancel, they needed proof equipment was paid off for early buy out promise. We have email proof and provided by supervisor in email we could cancel no termination fees. Two months, no service turned off. We had moved to new place. We call back, we need proof. We did this already, but they say they don't have it but offer two months free hoping our buyer if home would want it. we say okay but if at the end of two months house hasn't sold, cancel. They did not and drafted out our account. We call back, same mess different day. We submit documentation and forward previous emails. Time went by, they tried to draft again but we removed auto draft. Sent bill with late fee. Get on phone again and here we are trying to cancel since September 2025, it's mid April 2026, still not cancelled and they refuse to give us the months back they drafted and saying they have no record of verifying our payoff of equipment or cancellation. So I will never recommend them ever because cancelling isn't option. Seeking legal action now. We have names of cancelling department, emails and proof of payoff. Do not use them.

I have had this absolute garbage company for over 5 years now( I was locked into a five year…read morecontract). Their customer service/tech help is useless they have never fixed one issue I've had always just recommend rebooting the system wtf. Once my contract was up then the relentless sales calls for upgrades started. I was being informed my system was old and needed to be upgraded that why I was having issues lol!!!! I constantly still have buffering issues I can never rewind and find clips that I need to watch my pets etc. This has been one of the worst companies I have ever dealt with, please stay away from them they are aggressive and don't care about you once your contract is up. YOU SUCK VIVINT!!!

I had some initial startup issues regarding scheduling. I spoke with an office manager, who…read moreassured me the technician would be available the next day and he would give me 2 months free monitoring. I couldnt believe that when i went online to check my account i have a credit for 2 months....the installation was smooth, the installer provided me with all the information i needed to control the system...most importantly they kept their word!!

I have been a Vivant customer for 3 years. I would never do business with them again. I just…read morespent 1 hour and 22 minutes on the phone trying to cancel my service. I have never had an experience like this. I was transferred 6 times, processed my request 2 times, and was offered "discount deals to stay over 20 times on the call. It's sad their employees have to follow forced scripts and transfer customers like they do. I had a similar experience earlier when I needed to move the equipment and found out for the 1st time I had actually purchased equipment and committed to 36 months. I've used services like CPI and ADT before and never run into this. Horrible. Avoid. RUN!

Sales people selling without giving you the down side. You don't need this service. Go ahead and…read morebuy your own panels.

In New Jersey. Sunrun rep knocked and when I told him I wasn't interested he kept talking. Trying…read moreto be nice I listened and told him I would research the company and contact through the website for a survey. He told me that if I did that I would miss out on the benefits he could provide. I told him that was a weird way of doing business and made me think he wanted to insert himself as a middle man and again said I wasn't interested. He kept talking and I told him to leave my property. He then insulted me so I treated him as a child and told he had the count of three before I called the police to have him removed. He still kept talking. If this is sunrun's idead of customer interaction and proper business process then it is no wonder they have bad reviews for post installation corrections. They care nothing about us, just getting a sale.

Vivant has extremely bad customer service and technical support. They outsourced their customer…read moreservice so on top of them not effectively addressing your issue there will be a language barrier assuming you only speak english. The company does not seem to communicate well internally either. Proceed with caution. My wife and I purchased a home 9 months ago that already had solar panels that were purchased by the previous owner. For some reason Vivant still has the panels in the previous owners name and they refuse to change it without the previous owners authurization.

I wish I could give this company a 0 star rating. In response to this company's request I have sent…read moreemails and called the customer service - to date I have no response. Yet, they continue to charge me an "estimated production" rate that will be resolved "one - two billing cycles after the panels are completely reinstalled". I have asked that the auto payment be discontinued until the panels are reinstalled because the production rate is 0 due to their inability or unwillingness to follow through with the contracted agreement of reinstalling in a timely manner. It doesn't seem to me that eight months is a timely manner. 6/4/2021 We're so sorry to hear about your experience, David. We completely understand your frustration! Our goal is to make going solar easy and enjoyable but sometimes we do make mistakes. Please send your address and review to online-reviews@sunrun.com so we can help resolve this for you? Thanks!

We had an amazing experience with this local, truly family-owned security company- N&D Security. So…read morewhen you call the company, owners Son-Mom duo (Perry & Sally) are going to pick up the phone. From the very first call, they were friendly, knowledgeable, and made us feel comfortable choosing them. There was no upselling, in-fact Perry convinced me to drop some unnecessary equipment (which would have otherwise added to the invoice price). The installation went smoothly, and the team (David, Nathan and John) took their time to explain everything clearly and answer all of our questions. What really sets them apart is the support after the installation. Anytime we've had a question or needed help, they've been quick to respond and genuinely happy to assist. The owner, Perry, dropped by a couple of days after installation to help us out on an issue. It's rare to find a company that truly cares about their customers the way they do. It feels great supporting a local family business, and we feel much safer in our home because of them. We did thorough due diligence for a couple of months and are happy to work with N&D Security. Please don't consume your time in unnecessary google searches, look no further and select N&D Security for all your security needs. We highly recommend this company to anyone looking for reliable, honest, and top-quality security service. Thank you N&D Security family from Chaudri family.

Couldn't be more pleased with every aspect of my engagement with N & D Security. From the initial…read moreassessment and estimate to the in-person meeting to refine my needs, to the installation team and system briefing, the level of individual attention and overall professional has been simply tremendous! Will definitely recommend to anyone with residential security needs.

I always try to support small, family-owned businesses, and I'm really happy with the service I…read morereceived. They did a great job mounting both of my TVs and setting up my sound system. The cords are clean and well-organized, and the sound system is incredibly crisp--like McDonald's Sprite for the ears. Big thanks to Lashaun for coming out and making it all happen.

I do not frequently give 5 star reviews, but in this case it is well warranted. From the beginning…read morestages of renovating my home theater, Vultron had excellent communication and demonstrated competence while not trying to over sell a product. They immediately put me at ease and walked me through the entire process. Timeliness - this is important to me when planning time off to be present for contractors in my home. Vultron was always there on or before the time promised. They came with what they needed to complete the work and were extremely pleasant. Quality - I think this speaks for itself, but I am more than happy with how they transformed my home projector into a home theater to be envied by the neighborhood. See the before and after below. I enjoyed working with them so much, I also used them to install Govee permanent lights on my house. If you have not seem these demonstrated, please ask Vultron to show you these. I would recommend Vultron without reservation and have done so to all my neighbors.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

Inferior technology and poor customer service. I cancelled in August and was told September would…read morebe last monthly payment. They billed me again in October and I have been chasing them down for 3 months trying to get a refund issued. I've called them 7 times and each time they promise to send a check in the mail. I still have not received. At this point, they have flat out lied several times. Buyer beware and please go with another company.

We signed a contract with Westminster Security in 2013 for a basic alarm system. The charge was…read more$25 per month. At some point, My Alarm Center took over service. Last year, after cancelling my land line, I called to cancel the services. I was directed to customer service but no response or call back. I I called them several times before I reached a representative who acknowledged that my account had been cancelled and said she'd credit my account for the charges. Still the bills kept coming. I called again and spoke to a representative who denied that I had canceled my account. I then started receiving notices that my account was being turned over to a collection agency. According to paragraph "h" in the contract, The Company shall not be obligated to perform any monitoring service here under during any tie when Subscriber's telephone or telephone equipment or other applicable equipment shall not be working since signals to the Company are received solely by means of telephone or other forms of communication. Subscriber shall notify the Companyy immediately of any modification, alteration, termination or discharge of this Agreement or any other Agreement between the Subscriber and the Company. Failure to do so will result in discharge and release of the Company from any obligations and services here under and termination of this Agreement. Do not use this company! The customer service is non existence.

Alarm Engineering is a top notch good quality security system company. We recently used them for a…read morehome monitored security system. I can't say enough about how happy we were with their work and customer service. Everyone from the owner of the company who took time from his busy schedule to speak with me, to our salesman David who was extremely professional and came out after hours in a rain storm to explain in detail all the services Alarm Engineering provides. Our installer showed up within two days and only took a couple of hours and showed us how easy the system is to operate. Do yourself a favor....use Alarm Engineering for your Home Security Company. They are LOCAL, Affordable and very Professional !!!!

Hired these people because it is a woman owned business! The manager, a man, was rude and…read moreunapologetic when techs had to come out five times to fix replacement smoke detectors! The guy was a real a s s!