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    Recommended Reviews - Vivint

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    10 months ago

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    1 year ago

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    Ask the Community - Vivint

    Vivint

    Vivint

    (121 reviews)

    Brentwood

    The service over 10 years was fantastic. Fast forward, 2025. we decide to cancel partially…read morefinancially but home up for sale and wasn't taking equipment with us. Called to cancel, they needed proof equipment was paid off for early buy out promise. We have email proof and provided by supervisor in email we could cancel no termination fees. Two months, no service turned off. We had moved to new place. We call back, we need proof. We did this already, but they say they don't have it but offer two months free hoping our buyer if home would want it. we say okay but if at the end of two months house hasn't sold, cancel. They did not and drafted out our account. We call back, same mess different day. We submit documentation and forward previous emails. Time went by, they tried to draft again but we removed auto draft. Sent bill with late fee. Get on phone again and here we are trying to cancel since September 2025, it's mid April 2026, still not cancelled and they refuse to give us the months back they drafted and saying they have no record of verifying our payoff of equipment or cancellation. So I will never recommend them ever because cancelling isn't option. Seeking legal action now. We have names of cancelling department, emails and proof of payoff. Do not use them.

    I have had this absolute garbage company for over 5 years now( I was locked into a five year…read morecontract). Their customer service/tech help is useless they have never fixed one issue I've had always just recommend rebooting the system wtf. Once my contract was up then the relentless sales calls for upgrades started. I was being informed my system was old and needed to be upgraded that why I was having issues lol!!!! I constantly still have buffering issues I can never rewind and find clips that I need to watch my pets etc. This has been one of the worst companies I have ever dealt with, please stay away from them they are aggressive and don't care about you once your contract is up. YOU SUCK VIVINT!!!

    Vivint Solar

    Vivint Solar

    (27 reviews)

    Vivant has extremely bad customer service and technical support. They outsourced their customer…read moreservice so on top of them not effectively addressing your issue there will be a language barrier assuming you only speak english. The company does not seem to communicate well internally either. Proceed with caution. My wife and I purchased a home 9 months ago that already had solar panels that were purchased by the previous owner. For some reason Vivant still has the panels in the previous owners name and they refuse to change it without the previous owners authurization.

    I wish I could give this company a 0 star rating. In response to this company's request I have sent…read moreemails and called the customer service - to date I have no response. Yet, they continue to charge me an "estimated production" rate that will be resolved "one - two billing cycles after the panels are completely reinstalled". I have asked that the auto payment be discontinued until the panels are reinstalled because the production rate is 0 due to their inability or unwillingness to follow through with the contracted agreement of reinstalling in a timely manner. It doesn't seem to me that eight months is a timely manner. 6/4/2021 We're so sorry to hear about your experience, David. We completely understand your frustration! Our goal is to make going solar easy and enjoyable but sometimes we do make mistakes. Please send your address and review to online-reviews@sunrun.com so we can help resolve this for you? Thanks!

    N & D Security - Honeywell Total Connect 2.0 App To Arm/Disarm + Receive Notifications

    N & D Security

    (83 reviews)

    We had an amazing experience with this local, truly family-owned security company- N&D Security. So…read morewhen you call the company, owners Son-Mom duo (Perry & Sally) are going to pick up the phone. From the very first call, they were friendly, knowledgeable, and made us feel comfortable choosing them. There was no upselling, in-fact Perry convinced me to drop some unnecessary equipment (which would have otherwise added to the invoice price). The installation went smoothly, and the team (David, Nathan and John) took their time to explain everything clearly and answer all of our questions. What really sets them apart is the support after the installation. Anytime we've had a question or needed help, they've been quick to respond and genuinely happy to assist. The owner, Perry, dropped by a couple of days after installation to help us out on an issue. It's rare to find a company that truly cares about their customers the way they do. It feels great supporting a local family business, and we feel much safer in our home because of them. We did thorough due diligence for a couple of months and are happy to work with N&D Security. Please don't consume your time in unnecessary google searches, look no further and select N&D Security for all your security needs. We highly recommend this company to anyone looking for reliable, honest, and top-quality security service. Thank you N&D Security family from Chaudri family.

    Couldn't be more pleased with every aspect of my engagement with N & D Security. From the initial…read moreassessment and estimate to the in-person meeting to refine my needs, to the installation team and system briefing, the level of individual attention and overall professional has been simply tremendous! Will definitely recommend to anyone with residential security needs.

    My Alarm Center

    My Alarm Center

    (95 reviews)

    Inferior technology and poor customer service. I cancelled in August and was told September would…read morebe last monthly payment. They billed me again in October and I have been chasing them down for 3 months trying to get a refund issued. I've called them 7 times and each time they promise to send a check in the mail. I still have not received. At this point, they have flat out lied several times. Buyer beware and please go with another company.

    We signed a contract with Westminster Security in 2013 for a basic alarm system. The charge was…read more$25 per month. At some point, My Alarm Center took over service. Last year, after cancelling my land line, I called to cancel the services. I was directed to customer service but no response or call back. I I called them several times before I reached a representative who acknowledged that my account had been cancelled and said she'd credit my account for the charges. Still the bills kept coming. I called again and spoke to a representative who denied that I had canceled my account. I then started receiving notices that my account was being turned over to a collection agency. According to paragraph "h" in the contract, The Company shall not be obligated to perform any monitoring service here under during any tie when Subscriber's telephone or telephone equipment or other applicable equipment shall not be working since signals to the Company are received solely by means of telephone or other forms of communication. Subscriber shall notify the Companyy immediately of any modification, alteration, termination or discharge of this Agreement or any other Agreement between the Subscriber and the Company. Failure to do so will result in discharge and release of the Company from any obligations and services here under and termination of this Agreement. Do not use this company! The customer service is non existence.

    Vivint - securitysystems - Updated May 2026

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