I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

Milton Morales was our technician and he was very thorough and explained all that was needed for…read morethe fireplace. I would definitely call them again. The communication between customer and business could be improved as I called to confirm the appt. for the day, and didn't get a call back. Otherwise, the service was excellent!

Pleasure to work with, Matt quickly responded, very accommodating, professional, reasonable priced!…read moreThank you Matt!

Matt was awesome. He arrived on time and did a great job cleaning our fireplace and recommending…read morehow to properly maintain it moving forward.

The service specialists that came out to repair our AC unit were "one in a million"! I haven't…read morehad great service like this here in southern DE since we moved here 30 years ago. The two techs were pleasant, professional and respectful. They were in and out under 30 minutes. I would absolutely use them again and would recommend them to anyone who asks.

I finally found a great Company! Mark and his brother were…read morereally on top ! Great job and very reasonable!!

Mr. Son performed a very tricky repair on our HVAC today. He researched the needed part, confirmed…read morethat the manufacturer was responsible and quickly corrected the problem. He was trained in refrigeration at the Samsung Plant and is a master HVAC technician. He will always be our first call with any HVAC issues.

Highly recommend! Woke up and found furnace wasn't turning on. This was a Saturday and called Smile…read moreHeating and Air. They came over within a few hours and after thoroughly checking found the furnace could not be repaired. He was back a few days later and installed a new furnace and AC. While doing this, found the cause of a leak we knew we had and he fixed this as well. Also made a platform for the AC. Cleaned everything up beautifully and left it perfect. Prompt, courteous and fair priced! Will use them again if the need arises.

My family does not recommend Blades HVAC. We have a geothermal system that had a slow leak at the…read morecirculation pump. On the pump housing, Blades put a service sticker with their phone number, approximately three inches from where the leak was happening. I thought great, I will call them and they will take care of it. When the service technician came out, he took a look at where the leak was and said that they do not service geothermal loop pumps, and charged me $125 to come say that; he was not even here ten minutes. I told him that I felt that I was being ripped off because I had described where the leak was, and they still sent someone to tell me they don't work on that part. The tech said I could take that up with the office. I called the office to describe that I would leave a critical review because of my experiences with them, and give them a chance to make it right. The guy in the office literally laughed at me and said something to the effect that just because a sticker was on the part doesn't mean they service that exact part. Their four-hour service windows without updates make it difficult to plan when they may be able to come out. Had to reschedule a prior service call because the technician did not come out until about 12:15 when they had given me a window from 8-12. I do not recommend using Blades HVAC. (photo shows sticker placement with leak location circled in red)

Poor customer service. No one would return our multiple calls over a month long period until we…read moreindicated we were going to show up in person to get answers to our concerns!

Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

They ghosted me when I needed them. They installed my units years ago, and had always been great…read more But when my system went down this winter, they stopped responding with no reason given.

DO NOT use Elite HVAC! Morgan ripped us off. We used him a few times, thought he was a decent guy…read moreuntil he evidently dropped us. And we are grateful for that. We hired Comfort Experts Heating & Air out of Ocean View. They are fantastic. One of the things we wanted them to look at was the UV light Morgan installed for us. Guess what - NO UV light!! $795 bucks down the drain!

DO NOT RECOMMEND - Do yourself a favor and stay far away from Morgan K Duty, Elite HVAC or any…read moreother shady company they are now doing business under. Morgan is incompetent, untrustworthy and best yet, not licensed for HVAC work. We contracted Morgan to proactively upgrade our HVAC system in early June. First unit stopped working 2 days in. replacement unit ordered but took nearly 3 weeks to get Morgan back out to assess the damage himself. He was trying to "fit us in his busy schedule". We went 3 weeks with no AC because of a faulty install. Second replacement unit installed and again stopped working SAME DAY!!!! They have no idea what they are doing. we are now $20k in the hole because of Morgan and Elite HVAC. Do yourself a favor and don't make a big mistake like I did, steer clear of this fraud.