ADT service in Somerset County MD for over 30 years. Monitoring screen blank, can not arm, disarm,…read moreobtain help. Scheduled an appointment and technician no showed. I rescheduled and appointment cancelled twice and rescheduled without consulting with customer if date is good. Attempt to cancel multiple times, I swear they are getting paid to keep you on the phone. Now I have to pay for an additional month from day I cancelled so they can get their paperwork in order, meanwhile still have no service. CONSUMERS BEWARE.

To add one more thing to think about if you are considering ADT. They make it very difficult to…read morecancel. One cannot do it online. the hold time for customer service today was 58 minutes. When you get to talk to someone they try to talk you out of canceliing, and only reluctantly tell you someone will call back later. I did this 6 months ago, and must have forgotten about it and have been paying for a service i don't use. and definitely don't do auto pay. you have to go through the same process to stop it.

July 22, 2025 I have…read morebeen a Vivint customer for approximately three years. The equipment was fully paid off within the first year. In May 2025, I contacted Vivint to cancel my service and provided the required 30-day notice. Despite multiple attempts to cancel, they have refused to honor my request and have continued to charge my credit card. Due to their refusal to cancel the service, I was forced to cancel my credit card--a major inconvenience. The customer service experience has been extremely poor. With so many alarm companies available today, I find it unacceptable that Vivint treats its customers this way. To make matters worse, their customer service is not based in the United States, and communication has been difficult. I also sent two written correspondences to Vivint's corporate headquarters and never received a response. Anyone considering this company should be cautious. Once you sign up, canceling is a nightmare. The customer service is virtually nonexistent, and the overall experience has been incredibly frustrating.

We have Vivent Alarm on our Easton home and home in Florida. We were told that if we sell our home…read moreand move to another property and utilize Vivent we would have no penalty. That is a lie. We moved to Tennessee and called Vivent. They installed thousands of dollars worth of equipment. When we went to close the Easton account it was impossible because we refused to pay the 30 day penalty. The rep was rude and abrasive and argumentative. Our new buyers are in the Easton home and we are still getting alerts that our alarm is on. Now Vivent says unless our buyers utilize Vivent they will penalize us. For the fourth time my husband is trying to close that account. We are going to report them to BBB and the attorney general of Maryland.

Sent email about what I needed. They responded with questions…read more after I responded, they set up appointment. Came when they said they would. offered a couple of solutions and promptly took care of me Very happy. would highly recommend this budiness.

Well, I took my key there to be programmed. And they couldn't program it, which is fine. It was an…read moreaftermarket key, did their software couldn't adapt to. They did cut the key, however, which is all I should have had to pay for they still charged me seventy five dollars for something that they never even programmed. I'm definitely gonna say i'm not happy with the quality of service and will not be back

Protect American Alarm System ( Simon XT ) now Brinks Alarm. I was having trouble replacing a panel…read morebattery. I encountered a complicated situation, so I called the 800 number this was around 1130/11:45 PM at night I just got off work ...I spoke to a very knowledgeable and understanding Woman, who has a soothing and therapeutic voice name (Asia). I am sure her beauty would compliment her voice. She was very professional patient and helpful with my alarm panel issue and referred me to other sources. Thanks! Well done!

These guys are professional, efficient, knowledgeable, responsive, and go all-out to help their…read morecustomers. They did a great job installing my security cameras and floodlights, and getting the operation up and running. l recommend them without hesitation.

From the owner: At Maximum Technologies LLC., we are a family-owned and operated company with a strong commitment…read moreto our community. Our primary goal is to ensure that our community members are safe and well-informed in their online activities. Led by Max Hulme, the owner of Maximum Technologies LLC., who was born and raised on the picturesque eastern shore, our company aims to create a tight-knit community that emphasizes the importance of practicing safe online habits. In addition to our dedication to online safety, we also specialize in providing high-end entertainment installations, Networking and Smart Home Technologies. With a focus on both security and entertainment, we strive to bring the best of both worlds to our valued customers. Trust Maximum Technologies LLC. to safeguard your online experiences and enhance your entertainment choices.

Why am I paying almost $300 a month when I can't get someone to answer the phone when I have an…read moreissue? I don't need your AI assistant to repeatedly tell me to select an option, I said I need to speak with someone, and I keep getting the same prompts. Someone is calling me pretending to be Xfinity, and there's no way to report this to them online? Ridiculous.

Xfinity is trying to ruin my life. Texting me threatening to…read moresend a bill to collections that I can't pay because we haven't had access to an account that we switched to my name from my dead grandmother. We've tried contacting anyone for months and all we get is the AI/automated chat/texting/call BS. They tell us our account is fixed and when we go to log in, we still can't get in, and the cycle repeats. Now they've also added on hundreds of dollars of late fees for a bill that was only late because they have locked us out of our account. I wish I never messed with Xfinity and I warn anyone who will listen to stay away. Xfinity is the worst.

I am totally sick of this service, BOTH ( TV's ) suddenly inoperative ( Error Code RDK-03033 )…read morecalled them ( ComCast ) went through trouble shooting procedures ( running upstairs downstairs ), checking TV's, on call service attempt ( stated signal is bouncing back he sees error-boxes NOT RESPONDING ) being put on hold ( listening to that boring ON HOLD Maniac MUSIC ). Can't watch as usual morning news, REDUCE my bill FOR ACTIVELY HAVING 'NO' service And just get someone here that's all I'm asking!!

Internet service is without a doubt the worst we have ever had. Customer service is the only thing…read moreworse than the service.

Great service. They hung a large tv with sound bar. Great communication, on time, quick, neat…read moreinstallation. Clearly explained any issues and questions.Will be using them for future home automation projects

Multiple missed appointments, and when calling to follow up, no return call. Devices installed were…read moreleft dangling in the media cabinet.