Gee, thanks VivoPools. Due to your administrative inabilities our pool was closed by the health department. You should have submitted the forms to show that we are in compliance with the new laws-- and YOU DID THE WORK! What a pain. I hear there are MANY MANY pools closed because of this kind of inattention by Vivo. read more

Props to VivoPools! I hadn't cleaned the pool in about 2 months, and algae was building up, it smelled, and the chloring bars had disintegrated long ago. I called VivoPools from a recommendation through a friend, and they did a great job. The specialist showed up on time, was very professional, and had the pool cleaned up faster than I could have imagined. The specialist even gave me advice on how to keep my pool clean on my own, instead of trying to push me expensive services like I've seen in the past. If I ever need more pool services, Vivo Pools will definitely be at the top of the list. read more

I sustained a second degree chemical burn from the jacuzzi that they serviced at Eastown. This jacuzzi has had several problems, however the day I got in and got burned changed my life. Go somewhere else if you value your health. read more

VivoPools - Hazard cones around VivoPools work. - Pool Cleaners Near Me - Monrovia, California

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So far I have no complaints of the pool / spa being dirty. But this is what I see every single time the pool is being serviced... I mean I understand he's tired but come on. It's every time he's out serving our pool. He takes a nap for over 30 min. read more

VivoPools - Pool Cleaners Near Me - Monrovia, California

Do you like getting charged thousands of dollars in unnecessary expenses? Do you like organizations who take no ownership of the work they perform, who can't even see how it's their responsibility to ensure equipment which they needlessly installed actually performs? Or maybe you just like companies you contract to perform a service just decide to not complete the work and never bother telling you that they cancelled the request? If so, Vivo is the company for you. We have a new complex, and the developers left us with Vivo contracted as our pool maintenance vendor. When the pool heater stopped working, we asked them to investigate. Their normal maintenance tech said that the problem seemed to be water was not flowing to the heater. Reviewing the manual for the heater, there was a very thorough flow chart for troubleshooting. Based off the alarm and symptoms, the first things to check were the filter and the pump. Vivo assured us that these were not the problem. That the heater needed to be replaced to the tune of roughly 4,000 dollars. After replacing the heater. They then told us that it seemed that the pump wasn't working and that there was likely a leak there. Clearly, this should have been investigated PRIOR to replacing the heater. But, aren't they nice... They'll charge us several hundred dollars MORE just to find the source of the leak. And then they'll charge us again to repair the leak. At this point, we brought in a new vendor for a second opinion. That vendor was like "yeah. We can do a test to discover the leak... But you can tell 100% that there is a leak right where the concrete is all cracked and discolored from the water interacting with the rebar underneath." We had the leak repaired. (And when the concrete was dug up, the pool of muddy water underneath made it clear that there was, in fact, a leak there) and turned the heater/pump back on. Over the next several days we found that the heater, which Vivo installed, was not functioning as expected. It claimed it was heating. But the temperature never increased more than about 3 degrees. Vivo repeatedly sent a tech out who claimed that everything was working fine, that there was no troubleshooting to be done because there were no alarms and the heater said it was heating despite the fact that it wasn't actually doing its job. Again we called out the second vendor again. They came on-site and identified that the problem was with the gas valve. That the heater was firing, but not burning hot enough to effectively heat the pool. Additionally, due to some issues we've had with the emergency shut off button being pushed by people, we requested a new button be installed with an alarm attached. Weeks went by, we followed up and they told us they just decided not to install it. As one may expect, we've decided to hire on the secondary vendor we've used for these repairs. Who not only turned out to know more about maintaining pool equipment, but also provides services at 3/4 the cost. I just wish we had taken that step earlier, because maybe then we wouldn't have gone three months with a non-functioning pool heater. At the very least, I hope that this review can serve as a cautionary tale which keeps someone else from having to experience this frustration. read more

I have three properties in Arcadia. I saw the Vivo trucks around my area and wanted to give them a try...but was skeptical at first. So I hired them to clean one of my pools and boy, they won me over quickly. My service tech and his manager were super responsive and knew how to operate my pool equipment without any difficulty. These guys now service all my pools and I couldn't be happier! I'd recommend giving them a try. read more

I have never been so impressed by a pool company and specifically, Steve Heinkel. Not only was he on time for every meeting to finalize the pool contract, he has been to our home every day to check on the progress of the pool. In seven days they have dug the pool, laid the steel and gunited the pool. The workers are always at the house at 7AM. They clean up at the end of the day and maintain a meticulous work site. I would never use any other pool company for a pool. read more

Words cannot describe the delight it was to work with Vivo Pools. Steve and James have been so helpful, professional and completely understanding about what we wanted and needed for our backyard. The crews were always professional and cleaned up after there work day. The care and consideration that goes into the design of the pool as well as trying to get all your wants and needs is a very important part and Vivo Pools does not lack on that one bit. Building a pool is a big deal for a home owner and I would highly recommend Vivo Pools any day over the competition! Thanks Vivo you have made our dreams a reality! read more

What a breath of fresh air. Finally someone who cares about the service they provide. Will (the owner) is a great guy! He saw my initial review below and immediately contacted me directly and correct the situation right away! He truly cares about the service he provides and BACKS IT UP WITH ACTION! Thank you! Thank you! Thank you! You should consider dealing with Vivo Pools as long as you are dealing with the owner or one of the more responsible franchisee. The only reason it is not a FIVE star is due to the bad apple within the company. "I would give ZERO star if I could. Initially, I met Richard Figueroa and thought he was very knowledgeable about pools (which he probably is) and so I entrusted my pool with him and his company for a bi-weekly service. The first few months were great. Everything was sparkling and was very happy with the service. Then I started noticing the pool not keeping up to par and did not see my regular pool person coming the usual early morning time. I thought maybe I was just missing him and he may have come at a later time. So a few months has passed and I went on a vacation for a couple of weeks and came back to a pool that was even worse than when I left. So I called Richard and he came to help clean it himself and told me another pool person was "taking care" of my pool but has since been fired due to performance or lack there of. Richard then told me he had another person taking care of my pool. Three weeks had passed and my pool looks like it has not been touched so I called Richard to advise him of the situation. I asked that he provide me with the pool person's name and the schedule day and time of when he should service my pool. I think that would not be too much to ask as I think the customer should know when the service person is schedule to arrive to do their work. Richard promised to provide me those information via text. So I called Richard the next day to ask for the information again because he did not provide them as promised. He then gave me an attitude and said that if I am not happy with the service, I can look for another pool service provider. That was the last straw! I fired him on the spot! Wish I would have done it earlier. He obviously dose not care about what service they provide as long as he has your money already." read more

I have two properties with pools and a fountain in Altadena that Vivo Pools has been cleaning for over a year, and they do an excellent job. I strongly recommend them if you want the job done right by professionals. read more

I was using a different company before, but switched to vivopools last year. I kept cleaning the pool myself, but work got busy and I finally needed to hire a company to come out and clean it. The first company I hired was very unprofessional, never showed up on time, and made me think twice that the work was actually getting done. So I looked around and found positive reviews for Vivo Pools so I decided to give them a shot. Now, almost one year later they've made it so easy I forget that they've been here because it's so hassle-free. Awesome work. read more

Vivo bought my long term pool service guy's business after his back essentially wore out. The service has been mediocre at best. First they would come every Thursday, then sometimes came on the Saturday after missing Thursday and now they haven't come at all for more than three weeks and not only was the pool terrible for the Fourth of July but now yellow algae is covering the sides. And the "Customer Service" voice indicated they still expect me to pay the full monthly bill. read more

i'm new to giving reviews and i just had to share my experience with this company.the pool was in perfect condition when my husband took care of it.after he passed away i had to hire someone to take care of it.after a few months of pool service with this company, my pool turned green and they wanted to charge hundreds of dollars to clean it up. i feel they are trying to take advantage of a elder woman alone.i hired a different company that gave me the first month service free and it only cost less than one hundred dollars to get me pool sparkling blue again. be very careful with this company. i don't trust them read more