Im contributing a review as a former renter, having dealt with Melissa, Angie and Ashley. A lot of…read morethe positive reviews on here seem to be from the owners that Wayland provides a "great" customer service to. Almost all of the negative reviews are from renters. Be aware, Renters! Unethical, poor communication, lack of professionalism to do their job efficiently and one sided customer service. Renters to these 3 individuals are nothing more. They dont realize that renters are the ones that keep their business operational with cash flow. During our last few months before the lease expired we received a rent increase notice to roughly a $1,000 more than what we were paying. After a quick search in our area it was obvious that a number of houses for rent dictated a much lower market rent than what we were currently paying. We were basically pushed out so that the house could sit on the market for a future resident willing to pay the outrageous increase amount. Which was fine, Marina (The Dunes) isnt that great of a place anyways, so we gave 2 months notice and planned our move with plenty of time to spare for getting the house professionally cleaned including carpets and misc items. They asked if we could leave the garage shelving I had built and we agreed to. It gave them value, plus they used the threat that if I wanted to remove them that it would be a charge to repair unfinished garage walls, kind of a joke to me, so I said that's fine. Things seemed to be going ok, until we got a notice from Melissa basically asking for us to leave the house on 3 targeted days of the week so that they could ensure that during their tours that no one else was in there, to give the future residents time to see themselves living there. We had a dog and lived there full time, so I responded with something like that's not realistic for us, sorry. To which we were told they would just have to serve a 24 hour entry notice and make it work for them. Eventually we got past this issue but it was our first indication that things wouldn't be as smooth as we hoped. Skipping forward to our actual move out. Prior to posting this, I tried to contact Angie and Ashley for them to reconsider the charges but unfortunately they doubled down on justifying roughly a $1,000 invoice to do "light touch up paint" on one wall (2 marks) in the closet. So. Ive resorted to this. Below I will be including a paragraph from my email to them to share some insight of the context, to which Im sure Ashley will respond to this review with some kind of false facts to give herself the ego boost she needs. To Ashely and Angie; "I even went as far as taking pictures of the backyard for her (Angie) and taking measurements of the garage for one of the possible future residents. I managed to have the house professionally cleaned before our move out date and gave you early 2 week full access. You took all the way through the maximum time allowed to return our deposit despite how little there was to do, despite how much extra time you had. You hired a handyman to work beyond their limits because it made your job easier. You neglected to inform us that we accidentally left property (a large expensive mirror on the wall) behind and instead decided to keep it as permanent fixture for the house. How unethical is this? What was it that we did that made you decide to treat us this way? Absolutely nothing, that's just the character of who you two are." They will not give us the property back, I received a response from Angie that said the Owner of the house has made their final decision on the matter and the item will not be given back. My message to future renters, do not believe that you are valued. See through the fake smiles and empty words, they'll mean nothing eventually. We lived there for almost 2 years and paid rent on time, kept the house in nearly perfect condition, dealt with issues on our own. What else could you ask for from a renter? Good luck if you decide to rent with this group.

Ashley and her professional staff have helped us so much over the past few years with our property…read moreneeds. I first encountered Wayland Properties as a renter. Ashley & Angie were very fair and easy to work with as a renter in one of their client's properties. This was not the case with certain "other" local property managers in Carmel. When it came time for us to seek assistance from a property manager for our own investment properties in Carmel, I knew right away who I wanted to choose for the job. We own 2 homes in Carmel Woods as well as residential & business rentals in downtown Carmel-by-the-Sea. As 3rd generation Carmel born & raised, we believe that being neighborly as well as being professional is important. Our properties were a lot of work to do by ourselves for so many years. We find that we can now travel and enjoy our time rather than dealing with all the rental details for those properties on our own. The amount of time that we now have to enjoy our lives is wonderful and well worth the cost of we pay for our new found freedom with Wayland Properties.

Terrible response to Issues pertaining to Property Management, I have been a tenant for over 12…read moreyears and trying to get anything resolved with our Leased Spaces is impossible. The Company has refused to address ongoing issues with Leaks, inoperable Leaking, Sticking front Doors. The Company is just a Barrier between the Property Owner John Dilks and the Tenants. We have been waiting for 3 years to get decaying front Doors Replaced and they keep telling us the Replacements are too expensive and all they are willing to do under the owners direction is to Bondo and Paint. Lets Face it with a Property that is over 60 years old your anticipated replacement has far exceeded, the return on the investment has been tenfold. The maintenance charges are exorbitant and its probably time for an audit to actually see where the $$$ is going. It's really a shame that These Companies can coexist amongst the Community who represent themselves as Community Banners and do actually nothing to improve the Community for which they were established to help preserve.

I would strongly advise not using this company. They are rude and unresponsive to emails, texts, or…read morecalls. I don't ever write reviews, but they have provided the worst customer experience I've had when dealing with short term rentals.

Excellent service from the staff- by phone and in person! From the first phone call, to the…read moreapplication process, to getting the rental. I appreciate the prompt communication they provided. Thank you!!

My two friends and I originally rented from San Carlos Agency in the midst of the pandemic while…read moreworking as travel nurses at a nearby hospital. They were extremely warm, gracious, and kind from the very beginning, and a pure joy throughout such a difficult time. Natalie went above and beyond to provide us with exceptional properties to choose from and worked to help us find the perfect oasis- just a few blocks from the beach! She accommodated our every need along the way with a genuine smile, as did all other staff members with every interaction. After deciding to return to Carmel for another hospital assignment, Natalie was the first call I made! San Carlos once again did not disappoint and has made my time in Carmel so memorable.

Vintage took over after the original owner retired. Lying on contracts to renters, we got one and…read morerenter a different one. Found the handyman living in our house when it was vacant. The cleaning crew was a very young south americian who didn't speak english.

I really don't like to leave bad reviews however I felt it was necessary for others to know what to…read moreexpect. I was looking for a vacation rental for 3 months in Carmel By The Sea.. I contacted vintage property during the week to inquire on a vacation rental as they have no pricing or available dates on their website, I received a response asking for more information and I provided it almost immediately . Well that's as far as it went, I have not heard back, not so much as a I'm sorry we have nothing available or we are extremely busy and will get back to you soon, nope absolutely nothing! I have sent 3 follow up messages and even called and still no response. I'm appalled at the lack of follow up and response and one can only assume they must have so many customers they don't need another one.

We had a great experience renting with Monterey Bay Rentals! Our contact, Michelle Larkin, was…read morehighly professional, friendly, attentive to every detail and very communicative. All of our questions and requests were promptly answered and we were made to feel at home our entire stay. Rental property was exactly as advertised and there were no hidden fees or costs. Would gladly use this company again!

We just listed our home with Monterey bay rental (link below) and we could not be happier that we…read morechose the right property management company! The professionalism of the team at Monterey rental is outstanding! We listed our home for long term rent on 10/01 and it was rented by 10/09! Wow!!! We are so glad we went with this property management company. They balance the needs of the owners and the renters so perfectly so it's a win win for everyone involved. The pictures of our home were so professionally well done (link shared) and the whole process of listing the home for rent was so smooth and meticulously done! Thank you Michelle, Debra and Jan! You are the best!! Link to our listed home: https://www.montereyrentals.com/pacific-grove/riviera

I've referred many people to Goldman property management and each person has been satisfied. They…read morealways make sure each client is taken care of. Great company that I will definitely recommend in the future.

I called Zac Goldman regarding property management questions. He was very helpful and…read moreprofessional. My husband and I are looking forward to meeting him and possibly doing business.

Carrie and her staff are such great people and management. Whenever I had any issues I brought it…read moreto their attention and they handled the issues swiftly and professionally. I rented for them for several years and I do not have any complaints towards them.

I would not recommend CPM based on my experience as a property owner. If I could, I would give them…read morezero stars. Throughout my time working with them, I felt that my concerns were not taken seriously and that tenant interests were prioritized over protecting my property. Despite a clear no-pet agreement, a dog was allowed on the property. I was informed that the tenants were advised by CPM to obtain a doctor's note identifying the dog as a "therapy" animal. Meanwhile, neighbors reported ongoing issues, including the dog behaving aggressively and attempting to get through the fence. At one point, I was told after an inspection that no dog was present. Later, when neighbors continued to report the dog being there, the explanation changed. I was told the dog belonged to the tenant's brother. Regardless, the dog remained on the property. The backyard sustained damage, and I was left responsible for repairs without additional pet fees being collected. There were also financial concerns. The rent increase never took place, I had to ask for it to be increased due to all of my expenses for the home going up. Additionally, despite the home being recently remodeled inside and out prior to tenancy, I continued to see charges for what I considered unnecessary repairs. I frequently had billing questions and accounting that didn't add up or make sense. Communication was another major issue. I was initially told by the business owner, Carrie, that neighbors would be provided with contact information in case of issues, but according to my neighbor, that never happened. I ultimately had to provide the neighbor with CPM's contact information myself so they could report the dog concerns directly. Working with the office staff was frustrating. It was often difficult to reach the assigned property management contact Susan Correa, and most of the time she did not have answers to my concerns. Eventually, I began emailing Carrie directly because I was unable to get clear answers. When I informed her that I intended to terminate services, I did not receive a response. Overall, I felt unsupported as a homeowner and dissatisfied with the service and communication. They do not care about your property, you have to advocate on your own! Based on my experience, I would highly suggest you to not pay this company for the WORST service!

As a property owner, I have utilized PGPM for over two years and have been very satisfied with…read moretheir overall expertise. I have been very fortunate to work with Chad and have always found him to be knowledgeable, professional and has a friendly disposition. I really appreciate his ability to interact with tenants for issue and problem resolution. Last week the next door neighbor had some tree trimming done which needed access from my property. The trimmers talked with my tenant, who then called Chad and within 5 minutes he was there and FaceTime called me for real time decision making. I call that great service!

I've lived in an apartment managed by Pacific Grove Management for just about 2 years. They're so…read morequickly attentive when issues come up. I have no complaints or areas for improvement. They respond immediately when service is required and their attention is directed to areas that need remediation.