Russ' Uptown Optical is a long-time, locally owned and operated source of stylish eye wear from…read moresome of the most visionary (no pun intended) eyewear designers. If you are looking for glasses with that little extra something, Russ' a visit to Russ' is a must. To get the most from new glasses you need to have access to an excellent team and the staff at Russ' is just that. From guiding you through the process of selecting the best frames and lens options for you to getting the final fit perfect, they have you covered all the way. Things to know: * Russ' is located in the west end of the Uptown Center (University and 42nd St., Des Moines). * They host eyeglass designer trunk shows (Lafont being the most recent as of this review) so checking their calendar can get you a close look at some great eyewear lines.

Friendly service and good selection of quality frames. Sales associate presented as low pressure…read moreyet knowledgeable regarding products and was able to seamlessly shift character to match potential customers as they entered store.

I have had multiple issues with the optical and billing department…read more 1. Received a bill for an item that was already paid in full. Along with my bill, I received someone else's bill as well; which included personal information. 2. Requested to speak to Optical/Billing Manager several times and they were always "at lunch" or "has the day off" or "at a different location"; and they will need to get back to me. These are only two of the multiple instances that have occurred within the last year. VERY DISAPPOINTED in customer service management, I do not recommend the optical department.

Have never been to the eye doctor. Ever. Had a situation pop up over the weekend with some strange…read morethings happening with my vision. After a few days of dealing with it, and concerned it might be something really serious I called Elite Eye Care to try and get an appointment. They didn't really have any open appointments for new customers for a few weeks, but they made room to get me in the next day to check me out. The visit itself was quite good. Very efficient. Pleasant staff. Getting my eyes examined was surprisingly easy. Picking out glasses was a good experience. The staff is super helpful and make things easy. I'm super impressed with this vision center and would encourage anyone to go there. I'm glad I went there and glad my family members go there too. I'm just disappointed it took me this long to actually get my eyes checked.

Henry's prices are reasonable and he is an expert at getting glasses to fit comfortably! He is…read morevery helpful at realigning glasses that have been bumped or twisted after the sale as well.

Henry is great to help with eyeglasses and insurance. He will always go that extra step to help…read more Highly recommend him.

All staff members were Very Helpful and Friendly. The location is convenient. I would recommend.read more

From the owner: Taking care of your eyes is our business. As your West Des Moines optometrist, you can trust our…read moreteam to provide you with comprehensive care and support for all of your vision needs and eye health concerns. Dr. Lisa Lansink has extensive experience and a dedication to providing the highest quality of service to each patient in our office. Whether you need a first-time visit or a follow-up, we're here to help you. When you visit our West Des Moines optometrist office, you'll find a friendly team in a professional setting. We aim to provide our patients with the latest technology and features to ensure an outstanding level of care. More so, we strive to offer a rather extensive collection of frames. This helps us to make sure you always find something that is right for your needs. You'll appreciate our smiling staff and our comfortable, family-friendly office space.

Doing business with this business, especially after my exam for veterans referal I returned to have…read moremy eye glasses prescriptions updated. Paid in advance as required. It took a month before hearing back, then I was informed my prescription was out dated. She left a message on my phone, don't call us will call you. This went on for another two weeks, once I called they said my glasses were in. I returned home, the lenses were scrach, on top that I had a veterans exam. I am informed that I need to have another exam in that it was not approved by the veterans affairs. Veterans don't brother going to this business for exams.

I have been going back here for years. I have never had any…read moreproblems. The staff here are fantastic. Always busy and always greet you when you walk in. I love that Dr Wilson knows me by name and we chat every visit. She remembers me and what's going on with me. If your getting glasses they will work with you till they get it right. I am a regular contact person and I appreciate that if I like what I have they don't try and pressure me into something new.

I love this place. They can order glasses from everywhere and will not rest until your glasses fit…read moreand are just the way you want them. I have been going here for 7 years and can not recommend them enough.

First time I'd had my eyes checked in 5 years and I'm glad I went here. Was very clean…read moreenvironment(no dust on shelves glasses etc) and very patient and friendly staff. Heath Eckhart was the optometrist and he was very personable and efficient. I had originally said yes to eye dilation and this 360 eye picture before going to see him, and Heath talked to me and said he didn't see anything alarming that he felt required the pictures/dilation (which were an extra charge). Seemed to genuinely want to help me find the best fit for what I needed and my glasses came in less than 5 days. Will be coming here from now on

I was drawn to some great Persol Frames PO3253V which this Lens Crafters normally doesn't carry…read more The one they had in stock fit and looked perfect. I initially had a Single Vision prescription that wasn't working. Being in between Single Vision and Progressives. They very happily remade the Progressives I needed as I had Presbyopia. I want to personally thank the Lens Crafters Manager Adam for his patience and skill in helping me find the right frames and lenses for me. PG Adaptive TGNS Gry Premium AR (1.67) Taking me through the process of measurements PD,Vertex Distance, Pantoscopic Tilt etc. Adam never tried to upsell me, but instead offered information and education. Due to this positive experience I will be a return customer.

Great experience at LensCrafters in Merle Hay Mall last week, Mary was helpful & very pleasant!…read moreShe made eyeglass shopping easy!