I contacted Shawn about a home networking project that was smaller than his typical project size…read more He replied with a wonderfully through response with options for how to proceed. His response was very fast, thorough, and super helpful. Would definitely do business here again if the opportunity arises!

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Oh my gosh! I had an appointment at 11:30 but when I walked in this lovely lady named Gabby said…read moreshe's happy to help me right away. She was absolutely fantastic! She helped me with my cable bill and help figure out what I really needed and didn't need. Then I upgraded my very very old iPad to a new one got a super great price and she transferred everything over for me. I am going back in a couple of weeks to up grade my phone with Gabby. Everybody in the store was extremely friendly. If you don't want to wait, my advice is to make an appointment.

I had such a great experience with Xfinity, especially thanks to Jean! Jean was so friendly,…read morehelpful, and patient, and made the whole process easy and stress-free. I really appreciated the great customer service and the time Jean took to answer all my questions. Thank you again!

As a small business owner, I hired Brian Wade and Caisson Technologies about a decade ago when I…read morerelocated my accounting firm to a new office in Shoreline, WA. Brian was instrumental in setting up our telephone system and our internet service (initially we had over six users). Brian and his team have always been there to guide us to better services while keeping an eye on our costs. Now, after over 40 years in business, I am selling my business and have relocated my phone and internet to my home office ... and Brian was instrumental in that whole process, too. You won't find anyone more technically knowledgeable or more conscientious and aware of your overall picture and the overall cost.

Highly recommend Caisson for business technology. I spoke with Brian Wade and his expertise with…read moreinternet cable and our neighborhoods was so helpful. The caption in YELP! didn't mention that Caisson Technologies was for business customers only. 5-Star for customer service and friendly attitude.

When third-party workmen in our yard knocked out our business' internet access, we were in panic…read moremode. We needed to splice or rerun the fiber optic cable as quickly as possible. After soliciting three bids, we chose to go with Premier Communications. Premier responded to our request for a bid within 20 minutes, and scheduled a technical visit that same day. Every person I spoke with from Premier(Scott the owner, the scheduler and Jeff, the technician,) was knowledgeable, straight- forward, professional and considerate. The scheduler/dispatcher kept us consistently updated with regards to the technician's arrival time. We were especially impressed by our technician Jeff. Jeff was really sympathetic with regards to our need for a quick and reliable fix at an affordable price. Jeff offered us several options and the next day he came back and fixed our problem like a true expert. Premier's estimate was roughly 1/2 to 2/3 of the other estimates we received. Jeff and the rest of the Premier staff did a fantastic job at getting us re-connected within a day and a half. I would recommend Premier Communications to anyone who needs assistance with installation of PBX systems, cabling, and cable repairs.

I couldn't be happier with Scott and Michelle and the service they provide our company regardless…read moreof the time, day or night. We love our new phone system, and working with Scott and his crew was the most simple transitioning of a system I've ever been a part of. If we have ANY issues, it does not matter, day or night, they are there to fix things whether it be remotely or in person, at the drop of a hat. HIGHLY, HIGHLY recommend them!!

Antonio and AJ were incredible!…read more I was honestly apprehensive about leaving Verizon, as I've been with them since I got my very first cell phone. Switching carriers was a big decision for me. However, after the exceptional experience I had at this T-Mobile store, I can confidently say I will be a T-Mobile customer for life. Antonio was extremely responsive in addressing all of my needs, and there were quite a few! His calm demeanor, patience, and consistently positive attitude were truly refreshing. He took the time to listen carefully while simultaneously managing several situations, including assisting impatient and, at times, rude customers, all without ever losing his professionalism or kindness. AJ was equally outstanding. He quickly got all of the technology set up and patiently walked me through everything, making the entire process easy and stress-free. If possible, I genuinely believe both of these employees deserve a significant raise. They provided exceptional customer service and are tremendous assets to your team. Employees like Antonio and AJ are the reason customers not only switch to T-Mobile but remain loyal for years to come.

We've been T-Mobile customers now for six (6) months. We initiated our service via a call & spoke…read morewith Nancy. She promised us $300 in gift cards for signing up on line, and that our reward would take about 8-weeks to get to us. What a lie! We're now going on 24-months of service and still no gift cards. Initially, for the first month of service we were unable to get good reception for WiFi (internet) and we were getting the dreaded spinning circle on our electronic devises (TV, iPads & cellphones) and reception was extremely bad. Then we were told to pick up something called a Mesh unit that was to be connected to the modem which would help with reception. We made about six (6) calls to customer service for help getting the Mesh unit pointing in the best position to receive signals, and every rep had a different explanation or excuse as to why reception was so poor: Cell tower down, obstacles blocking signals, etc. For the past couple of past couple of weeks now (October) we finally get service without the spinning circle . Another issue we have is cellphone service which is supposed to be 5G. More often we're lucky to get 2-3 reception bars and usually on 4G or less. Another failure of T-Mobile. We wonder how many other customers have gone through the same issues, and be promised cash cards as gifts for joining T-Mobile, whose claim is to be the best provider of service. Are those setting up service on line pocketing the gift cards? We're still waiting.....

My husbands old iPhone 5 was begging for an upgrade. He came in to see if it could be repaired and…read moreat the time they had a buy one get one half off promotion. Igor particularly was super helpful, informative, knowledgable and diligent when answering our questions. He was clear in explaining the deal and was determined to get us the lowest price. We ended up walking out with two brand new iPhones for way less than retail price. I loved the fact that t-mobile makes upgrading easy, anytime, with no contracts! If you ever stop by this location, Igor is the man to turn to for the best customer service!

Remington provided horrible service and had a condescending attitude when he couldn't find the…read moreprotection 360 on my bill. I showed him my bill where it said the add-on. Then Remington proceeded to feel the need to tell me that he's giving it to me for free and that anywhere else I'll have a hard time. On top of everything else, I was not given the same privacy protection screen protector like I had before, while the reps tried to gaslight me and tell me that I didn't have one, and at the end say they didn't have one in store anyways. Worst customer service ever. Horrible attitude from the girl as well with the big eyelashes and makeup who also tried to gaslight a customer.

They're just as helpful as you think they are. They help with the bare minimum and ask questions…read more When purchasing a phone, they won't really ask you if you need help transferring everything or suggest the service to you. Nor do they ask if you need help setting up your phone anymore. Maybe nowadays, they just don't do that anymore. They'll have you sign documents, get ya money and scootch your way to the exit. Employees are chill with good attitude but just no help and/or lack of knowledge to help.

Management is horrible. "Michelle" the manager doesn't know a single thing. I thought managers were…read moresuppose to but I was wrong. Take your business else where. Management here is a joke. I understand there's probably something better she can do but honestly can you atleast try to care or act like it ? Ask help if needed. I have no clue how she's a manager for T-Mobile. You're better off going to another provider who has a manager that knows what to do.

Seattle Network Cabling provides quality workmanship and stands behind their services with factory…read moretrained technicians. Whether you have a large scale project, a complex multi state/office roll out, emergency last minute work, or even a small MAC request. Seattle Network Cabling can accommodate your needs and grow with your business. They been a loyal partner of ours for the past 5 years strategic in our development and growth as a company.

From the owner: Seattle Network Cabling and Fiber Optic offers data & voice cabling and network services for…read morecommercial and industrial customers throughout Washington.(Sorry No Residential.) Our telecommunications and wiring services include, Cat5-Cat5e-Cat6 Cable Installation Fiber Optic Cabling, Termination, and Testing Business Telephone Systems - VOIP (Voice Over IP) Commercial Wireless Network Solutions - Point to Point Wireless Server Room Projects- Build, Clean Up, Relocate, etc Security- IP Cameras, CCTV, Video Surveillance Dmarc Extensions - Cut Overs - Technicians Available Seattle Network Cabling and Fiber Optic is proud to offer voice & data network cabling and telecommunications services to Bellvue, Everett, Ballard, Shoreline, Bothell, Issaquah, Kirkland, Renton, Federal Way, Kent, Puyllup, Tacoma, Olympia, and surrounding cities throughout Washington (WA).

I've been to this store twice and the Staff is by far the most unfriendly people I've ever met…read more I've had nothing but good experiences at other Metro PCS locations. I will buy my new phone elsewhere.

Terrible experience, I will never go here again!read more