My husbands old iPhone 5 was begging for an upgrade. He came in to see if it could be repaired and…read moreat the time they had a buy one get one half off promotion. Igor particularly was super helpful, informative, knowledgable and diligent when answering our questions. He was clear in explaining the deal and was determined to get us the lowest price. We ended up walking out with two brand new iPhones for way less than retail price. I loved the fact that t-mobile makes upgrading easy, anytime, with no contracts! If you ever stop by this location, Igor is the man to turn to for the best customer service!

Remington provided horrible service and had a condescending attitude when he couldn't find the…read moreprotection 360 on my bill. I showed him my bill where it said the add-on. Then Remington proceeded to feel the need to tell me that he's giving it to me for free and that anywhere else I'll have a hard time. On top of everything else, I was not given the same privacy protection screen protector like I had before, while the reps tried to gaslight me and tell me that I didn't have one, and at the end say they didn't have one in store anyways. Worst customer service ever. Horrible attitude from the girl as well with the big eyelashes and makeup who also tried to gaslight a customer.

Antonio and AJ were incredible!…read more I was honestly apprehensive about leaving Verizon, as I've been with them since I got my very first cell phone. Switching carriers was a big decision for me. However, after the exceptional experience I had at this T-Mobile store, I can confidently say I will be a T-Mobile customer for life. Antonio was extremely responsive in addressing all of my needs, and there were quite a few! His calm demeanor, patience, and consistently positive attitude were truly refreshing. He took the time to listen carefully while simultaneously managing several situations, including assisting impatient and, at times, rude customers, all without ever losing his professionalism or kindness. AJ was equally outstanding. He quickly got all of the technology set up and patiently walked me through everything, making the entire process easy and stress-free. If possible, I genuinely believe both of these employees deserve a significant raise. They provided exceptional customer service and are tremendous assets to your team. Employees like Antonio and AJ are the reason customers not only switch to T-Mobile but remain loyal for years to come.

We've been T-Mobile customers now for six (6) months. We initiated our service via a call & spoke…read morewith Nancy. She promised us $300 in gift cards for signing up on line, and that our reward would take about 8-weeks to get to us. What a lie! We're now going on 24-months of service and still no gift cards. Initially, for the first month of service we were unable to get good reception for WiFi (internet) and we were getting the dreaded spinning circle on our electronic devises (TV, iPads & cellphones) and reception was extremely bad. Then we were told to pick up something called a Mesh unit that was to be connected to the modem which would help with reception. We made about six (6) calls to customer service for help getting the Mesh unit pointing in the best position to receive signals, and every rep had a different explanation or excuse as to why reception was so poor: Cell tower down, obstacles blocking signals, etc. For the past couple of past couple of weeks now (October) we finally get service without the spinning circle . Another issue we have is cellphone service which is supposed to be 5G. More often we're lucky to get 2-3 reception bars and usually on 4G or less. Another failure of T-Mobile. We wonder how many other customers have gone through the same issues, and be promised cash cards as gifts for joining T-Mobile, whose claim is to be the best provider of service. Are those setting up service on line pocketing the gift cards? We're still waiting.....

Young asian lady tried to help me with ipad could not due would not take my pw she recommended…read moretaking to apple store i did and they fixed it the young lady so friendly would give her 10 stars

They're an amazing workers, they were so welcoming, and answered every question I had.read more

I've been to this store twice and the Staff is by far the most unfriendly people I've ever met…read more I've had nothing but good experiences at other Metro PCS locations. I will buy my new phone elsewhere.

Terrible experience, I will never go here again!read more

If I could give this corporate store a negative -5 stars, I would... I've been with Verizon for…read more15 years, noticing over the past 6 months that Verizon customer service (in store and on the phone) has went down hill about as bad as it gets. Todays visit at this corporate store really pushed me over the edge, speaking with Quang (or whatever his name is) and my service plan amount and the possibility of adjusting it, he became violently angry after not understanding the simple inquiry, getting abrasive and raising his tone towards me in front of a store full of customers on top of it. Pretty sad experience these past several months with Verizon and am DEFINITELY switching phone service providers, after being a loyal customer for 15 years!

It could be worse, but I sure don't know how! They know absolutely nothing about how the phones…read morework. They pronounce cash with an accented e on the end. They can't make their phone chargers work. My sales associate did not know how to listen and understand. This is the problem with monopolies.

He repaired my Dji mini 5 pro and it only took a week or so. He was professional and the drop off…read morewas pretty straight forward. I would definitely bring my electronics to Gadget Genie again.

Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.

I walked in on Wednesday July 29 and flower was really kind and upon arrival we noticed my…read moreboyfriend didn't have his ID (since he's the primary account holder) and she was still able to explain pricing for what we had gone in for (inquiring about a new phone since mine broke) and so we we came back the next day Thursday July 30 and B recognized me immediately since I had accidentally left my id the day prior lol. She was extremely thorough writing down certain prices for the questions I had as well as giving us time to think and talk with no sense of rush at all reminding us to take our time which is appreciated! We initially walked in to buy a replacement phone and ended up walking out with that and a pair of apple AirPods which my boyfriend has been wanting and they had a deal that matched our needs, overall our experience, wait time and transaction went smooth and I would definitely recommend anyone to come to this store especially if you're Hispanic she does speak Spanish as well and definitely deserves a raise for her patience, work ethic and drive! I will be back again for anything else I need. Thank you again!

My phone's port is broken. I pay for insurance. But when I brought into the store, they said it…read morewould cost "a couple hundred dollars" and take week, even with the insurance. They instead sold me an expensive wireless charger, which turns out to be a terrible option. I called AT&T today and they are sending me a replacement tomorrow.

I received excellent service from the team at metro by T mobile in federal way related with my…read moreservice. Thanks guys

From the owner: Switch today & enjoy America's largest 5G network.read more