I been coming here for 4 years or so and nothing but the…read morebest service every time. Very knowledgeable, reliable, and trustworthy.

Small store, BIG results. My wife and I went in to buy her…read morefirst bike since she was a kid. The size of the store is deceptive. It has an amazing selection in inventory. We browsed for about 5 minutes before Doug came by and gave us the rundown on her options. She settled on one quickly and Doug had her out back on the bike for a test ride. He had her try a couple of other options to make sure she knew what she wanted. We bought her bike and I had my own bike in for a tune up the same day. What a great experience. Thanks DTFBS! Thanks Doug! We'll be back when our son needs his first bike! I give this shop my highest recommendation. Don't bother going anywhere else!

I went her when it first opened. Always a solid crew. Bike-tune up is fairly priced and did a great…read morejob.

Took my bike in after being assured they could do the job just to get the bike back in the same…read morecondition. No money back just completely lied. Don't even think they touched the bike.

Best bike shop this side of the Mississippi expert friendly service…read more Paul goes the extra mile with every customer.

He has lots of new, used bike. A lot are bike people have bought then changed their mind, and Paul…read moresells them.

This place is great! I popped a tire last night and went here as soon as it opened today. The flat…read morewas fixed within minutes for a fair price. The people helping us out were very kind, welcoming, and easy to talk to. If you're in the area and in need of a bike repair/tune up or if you're looking to buy a used bike and bike accessories, this is the place to go!

I was trying to take the pedals off of a classic bike I was gifted as a kid that I now wanted to…read morehang on my wall. After legitimately 45 minutes, 16 songs, and a nap form my girlfriend...going to TOWN on this thing trying to get the pedals off. Sweating, pissed at this point, and using more tools than a mechanic I say forget it. I throw in the towel and go to the good ol' google machine (aka smart phone). I call them, they say they can take the medals off for $5. uhhh....HELL YES! I ride the bike around the corner, within 3 minutes they use their magic and I now have 2 vintage pedals in my hand. 10/10 service!!! Please, for any of your bike questions or needs...just call them. sincerely, The cut on my thumb from trying to be a bike guy.

Perfect, they are closed on tuesdays , but was when i needed to ride the Gordie Howe Bridge. I…read morepicked up the bike on monday, locked to their bike rack. Came back tuesday morning, had a great ride over to Winsor for a lunch on the river looking at Detroit. Rode back, locked up the bike. they were wonderful in helping me get the Gordie Howe in my Bucket. Bike and service were perfect. Thank You tom b

This is a review for a rental and repair, not a tour. I was biking with friends on the Riverfront…read morewhen one of them got a flat. We thought going to Wheelhouse to rent a bike or get the tire repaired seemed like a good idea. We showed up just as they were opening at 11am. The employees pull out the rental bikes and lock them up as part of their opening routine. My friend and I were waiting off to the side when the employee came over and said we were in their spot for their bikes. Ok, so we moved to a different location, she came over and said you're still in our spot. Ok, we moved further away, only to have her come over and tell us to move again. I get they have spots to put the bikes, but after the 2nd time, couldn't she have just pointed out a place for us to wait instead of telling us to move yet again? It was pretty irritating. So they open at 11, but apparently they cannot help you until they've pulled out all their inventory and locked it up outside the shop. We asked about a rental and she just kept saying - I'm busy - I can't help you until I'm done here. We asked well how long are you going to be? She didn't know, but just kept saying I'll get to you when I'm done. We said - well what about getting the tire fixed - how long do you think that might take? Same answer. Don't bug me, I'm busy pulling all the bikes out, and I don't know. Wow. What a crazy process. You show up when they open - but then stand around for 25 minutes while they prep the shop. Maybe do that before your opening time so you can actually HELP a customer when they show up at opening time. Finally, they were done and my friend asked about renting a bike and they showed her the options. She picked one and they got her set up. She was irritated because she's a seasoned biker and they treated her like an idiot. Again, some basic communication with her would have let them know she knew how to bike and that would have helped with set up. Finally, they agreed to fix her flat while we were gone. When we returned her flat was fixed, we returned the rental and were on our way. We were all really frustrated at the poor customer service and kept laughing about how poorly they handled the situation and the long wait just to get waited on. The bike was fine and the flat was fixed, thus the 2 stars.

Nate had been researching e-bikes for awhile and found one from Detroit Bikes that he liked, so we…read moredecided to check them out while in town recently. The shop is located right downtown and is actually really cool; it's designed after a historical bike shop in Detroit. They have these tall wood and glass cases that look like something from a natural history museum, I loved them! Scott was there when we stopped in and he was super helpful and knowledgable. He showed us the different sizes of the e-bike and answered all our questions about them (and we had many). He was great to talk to because he has one of them himself, so he could give information on how he uses the bike and what it's best for. He was so kind and polite! Nate took one out for a test ride and loved it. He decided to buy one and we figured out we could take one wheel off and get it into the trunk, but we'd need to do it the following day. Scott said no problem, he'd be there to help. He got us all set with payment and gave us some more info on how the battery charges, some tips and tricks, and gave us a tire pump and the keys for the battery. The next day we showed up and Scott had the bike ready to go. He showed us how to take the wheel off and we were on our way! I was so impressed with our experience at Detroit Bikes, and huge thanks to Scott for all his help and info. I would definitely recommend Detroit Bikes to anyone looking for an e-bike or a regular bike. All their bikes are assembled in Detroit, and some of their bikes have frames that are manufactured in house at their Detroit facility - pretty cool!

Got my Axel bike delivered today. It did take several weeks to arrive but it's worth the wait! It…read morerides so smooth. A bit more upright like a cruiser which I love since I hate hunching over the handlebars! I'm a short dude but they make a small frame option which is perfect for me. I'm looking forward to a lot of fun trips on this bad boy!

Cannot remember owners name. But a friend recommended him at least 7 years ago. He's always…read moreFriendly, Helpful, Knowledgeable and best of all his Reasonable prices.

Good price. Good knowledgeable service. Very friendly owner. He took care of the three bikes I…read morebrought in. On one of the bikes I had asked for the tires to be changed. After his inspection, he felt they still had another couple of seasons left in them. So he talked me out of purchasing them. Much appreciated.

My sister and I were looking at ebikes . We went to a lot of different places and bike blades &…read moreboards was the best place. Rick was awesome he help and answer every question we had. Rick never tried to push us to buy anything. Theresa & Diane Ps We will be back

Love love this store. Their customer service is through the roof. Their assortment of bikes is…read morephenomenal! You get such awesome value for your money from this store! Highly recommend them!

I went in to get some new tubes for my bike. They were pretty busy for a morning so I wandered…read morearound for a bit until they could help me. I checked out the accessories, which they have a lot of, and some of the eBikes. Once the crowd thinned out, they were very pleasant and made sure I got what I needed. The prices were good and the quality of the stock was top-notch. It's the closest bike store to me in town, and I will surely shop here again.

I went there to try out e-bikes. The two I tried were a Townie and an Aventon. Like both. I am not…read morebuying at the moment but there was No pressure, and they were very helpful people. If the person that I was working with was on the phone, then the next one came over to help. That's not a problem because they don't work on commissions. I went during the week and Ingot the attention I needed. Very knowledgeable and helpful. I ended up buying a new seat for my other bike. They are happy with whatever business you give them. My $20 seat was treated as well as if I were to walk out with a $2k electric bike. I will go back once I decide which way I'm going for a e bike.

Great place. Good prices. Friendly, attentive staff. I wish parking were more plentiful.read more

Back Alley Bikes! A fantastic place!…read moreYou want your bike fixed? The brilliant and friendly staff will provide everything you need, including the know how, to get it done! Everything you need is there. And the prices are amazing! You need a bike? Choose from hundreds! Spread the word to all your bicycling friends. Back Alley Bikes will help you with whatever you need. Love, H....