Nate and Chad installed my furnace they were excellent. Friendly and very nice. I would recommend…read morethis company to anyone that asked. Nate Moore sold me the furnace and he is so good to me a l with. Great work . Janice Beatty

Came to look at my air conditioning unit and instead of talking about fixing it, said so many…read morerepairs were needed that it would be better to get a new unit. Repair was going to be nearly $4000 and said it wouldn't last so a new one was going to be $7000 plus tax. I didn't feel comfortable with either of those quotes and had a second HVAC person come in two days later. They fixed it for $316. Enough said...

Wonderful people and great service. We would recommended Kellerneier to anyone who enjoys nice…read moreservice.

Annual furnace tuneup - customer service was friendly & easy to schedule appointment. Service tech…read morefriendly and efficient in his work. Respective of our home. Defiantly recommend.

They came out as expected. They checked the Freon and the…read moresystem ( it was low). I wanted the system updated so more people came out. Determined what to do with replacing the system. Charged me $187.00 they said they would work up a quote (never heard back even after I called them). Beware

The team at AW Heating & Cooling did a fantastic job. They were clean and got the job done…read morequickly. We had a couple of challenging situations at our home and the owner came out personally to inspect/advise as well. I would highly recommend them! Thank you for being professional and caring about your customers! Lori

It's hard for a man like me to admit this, but today, my big, bad snake just wasn't big and bad…read moreenough to accomplish the task. 99% of the time, I get the job done up in this crib...you know what I'm saying. But today, I came up short. You see, the clog (a Hot-wheel suspended in long female human hair, and, about 30 baby wipes) was located 45 feet from my toilet. My 25 foot drill-powered drain snake couldn't reach the clog, and, "fecal material" was backing up into my shower. I didn't think the backup was that big of a deal, but my wife was dismayed about it, soooooo... So I called William Murray (or as Tallahassee from Zombieland would say "Goddamn it, Bill fuckin' Murray!!") THIS Bill Murray, however, is not an actor, he's the real thing. He's the owner/operator of Professional Plumbing and Drain, in Swanton, Ohio. Bill was very friendly and extremely professional. His fees were fair, and he left the job site cleaner than he found it. Speaking of fees: he was honest and upfront about the cost of the job; he didn't try to pull any shit (no pun intended) regarding mark ups or hidden charges. When I asked him what was his range of operations, he said "pretty much all of northwest Ohio, and then some." Bill, thanks for fitting me into your already-loaded schedule and coming out on the coldest day of the winter to get the job done. Hopefully, it will be a while before I need such services again, but when I do, you'll be the guy I call. Five stars.

Same day fix and reasonable price. They were very clear about options on a drippy faucet…read more Hopefully won't need them again, but if I do I will use them again!

Awesome company that was contracted through my home warranty. Came and fixed an issue that a…read moreprevious company failed to fix in 3 visits. Very professional and clean. I will definitely be contacted them to do other repairs and upgrades!

One of the top 3 worst companies I've ever dealt with. "Jen" from their office unfortunately…read more"doesn't have time to be explaining billing" with me... I have never been told by a company I'm about to pay thousands of dollars too, they don't have time to deal with me. After paying for a repair that did not fix my AC unit, that I also found out part of it should not have been necessary to start with, refused to reimburse me for the failed repair. Refused to even roll it a new one and then inadvertently admitting to price gauging! Filing a complaint with the BBB, FTC, and probably going to have to file small claims now too if I ever want to see my money again. Steer very clear of these people!!!

I had 2 sections of piping go bad during the cold snap we had in January. Joshua Plumbing was…read morerecommended. I found Joshua to be very personable and professional. Diagnosed the problem quickly and repaired just as fast. Would recommend.

less the 24hs after this review was posted we received a call from the company in a very defensive…read moremanner arguing my point in this review that the communication was strongly lacking. From a customer service point of view this call we received today was highly unprofessional even tho it did end in them seeming to understand where we were coming from. If the call was to happen it should've started out with I'm sorry for experience how can we improve and not try to be defensive. This caused my review to go from 3 stars down to 2. Communication is key and it can definitely be improved on here. The work that was completed was good but the lack of communication and unprofessional call has left a spur taste in my mouth. Double check your estimates. I had a piece of the requested project left off the estimate after clear communication that it needed to be done. Walked the team through what needed to be done when they got here. At that point you think they'd point out it wasn't part of the estimate but no they waited untill the rest was done and told us it was going to be almost 900 for what was forgotten on the estimate. So make sure you double check for errors because im very frustrated with this because it wouldn't have taken long since most of the pvc is already there . They also charge 3% for every thousand dollars and they did not communicate it at any state in the process of hiring them. ( they didn't charge us because it was not disclosed in the estimate itself) but beware it does exist.

I contacted Fry Heating and Cooling on July 10th in order to obtain an estimate for a new central…read moreair unit. Fry Heating and Cooling scheduled an appointment window for the following day, July 11th, 2025 of 12:00 noon to 5:30 p.m. Their technician never appeared at my home. I sent a text to the company number at 5:30 p.m. and, about 40 minutes later, received a phone call indicating that the service technician was either unaware of or unable to make it to my home during the time frame provided by the Fry Heating and Cooling representative the day prior. The following day I received several phone calls and texts suggesting that I was the problem since I had contacted company personnel regarding the failure of Fry Heating and Cooling to honor the service call time frame that they had offered me, the customer! Then, Saturday afternoon, a salesman (Anthony) called me, apologized for the technician's oversight and asked to set up an appointment with me on Monday, July 14th, 2025 at 6:00 p.m. which I accepted. Wonderful, yeah? Nope. Early on the afternoon of Monday, the 14th of July, a customer service representative ("Karen" apologies if that wasn't her correct name) contacted my by phone with all sorts of ridiculous excuses as to why the service technician couldn't make it. When I explained to her that a 10-second text from the technician indicating that he was running late and would need to delay his arrival within the appointment window would've been appreciated (since I had set aside an appreciable portion of my day to wait for their service technician to honor the commitment that Fry Heating and Cooling had made of their own volition), "Karen" snapped, "We don't make specific appointment times for anyone!" I informed "Karen" that I was aware that a specific time was not promised and had agreed to the time frame as promised by the Fry Hearing and Cooling service representative of 12:00 noon through 5:30 pm, the Thursday prior. Then "Karen" started offering ridiculous excuses like, ''the service tech has a cochlear implant'' to which I countered, "That may be, but he also has a company cell phone, my contact information and phone number, and his fingers aren't broken so he could have easily spent ten seconds to send me a text indicating that he was running late.'' I told "Karen" that I would've happily waited in that event had that simple courtesy been extended to me. "Karen's" response to my statement was, "Well, he might not have known that he was scheduled to provide an estimate at your home that day!" to which I asked, "Who sends service personnel out into the field without providing them a schedule of work assignments and obligations?" Well, that did it! "Karen" responded with the following text (which was both 'tone deaf' and hilarious): "I'm very sorry that you are so upset about a technician that was working very hard for his customers who had no air conditioning, working after hours and may not have even known the time until he sent you that message. If you do not have the patience or understanding regarding his oversight, we do not feel that we will be able to work with you on this new equipment. We feel it is best to cancel the estimate appointment for this afternoon. Thank you." Classic deflection in denial of her tremendous incompetence. Clearly, the message that Fry Heating and Cooling is sending is: "The customer is not important and at fault if our personnel cannot perform or meet their professional obligations!" I'm pleased that it worked out this way. I cannot imagine being saddled with the burden of having to deal with such childish and immature behavior while in the process of having to have a central air unit (worth thousands of dollars!) replaced. Thanks, Fry Heating and Cooling! I dodged a proverbial bullet! Unfortunately, there is no option for 'zero' stars, so I reluctantly give Fry Heating and Cooling one 'star' only because a lower, more fitting, rating is unavailable.

They have been out 4 times in the past 4 winters because my heat pump at swan Creek crossing is not…read morepumping heat when it gets below 30°. It will drop to the 50s or 62 and that's the most it'll work. They keep coming out saying it's different things I don't know if they are related to swan Creek crossing or what. Today is Jan 12 2024.they were supposed to be here to fix outside heat strip At 3:00 p.m. nobody showed up so I called the office and talked to maybe Adam and he said that I am on the list for the last run of the day and the tech was at the one right before me and they should be out before too long. They never came out they never called I said please call if there's a problem. DO NOT RELY ON THIS COMPANY. FOUR TIMES TO FIGURE OUT WHAT'S WRONG WITH IT AND THEY DON'T SHOW WHEN IT'S TIME THAT THE PARTS HERE TO FIX IT WHAT'S WRONG????

Kern Heating and Cooling is very professional in giving evaluations of existing heating and cooling…read moresystems. Their service is quick, efficient, and thorough. I highly recommend them.