They are awful. Customer service sucks beyond belief. The actual doctors don't care to talk with the patients, just go in and do whatever they have to do to get paid. I went in to have a very small wart removed from my knee and they ended up creating such a huge (and unnecessary) gash in my leg that I was on crutches for a few days. For a wart! The permanent scar that remains is so ugly and disappointing compared with the little wart that I had. Avoid these doctors like the plague! read more

If that was a way to give him no star at all I would. This guy that call him himself a doctor, came into the office did not even look at my 2 years old son. I tell u he walked in writing on his stupid paper what my son need to put on the skin before asked me anything about his disease and want to leave the room with three minutes there. I am Brazilian and I felt so discriminate. Guy thought I was stupid enough to leave just Saying yes and thank you but I am not like that and I am taking this farther. Careless Doctor. A baby with eczema all over his body. waking up every hour suffering from this and the only thing he tells me is that he is going to outgrow this. Screw him ... Did not even touch my son like if he had a infective disease. read more

Do I have to give them a 1? Cant I just give them 0 stars? Because thats whats the deserve. WORST SERVICE EVER. Waited about an hour to be seen, delt with a doctor who could barely speak English, and had the worst treatment ever. I went in to get a TINY thing on my lip removed, and instead of lasering it off (which is what my primary care doctory told me would be best), the doctor decided to CUT IT OFF. (warning, about to get graphic) It was too small to just cut off by running the razor over it, so he decided it'd be a good idea if he stuck the the corner of the razor INTO my lip and cut it out from underneath. I ended up leaving there with a WHOLE in my lip, which later got infected and scabbed.....all for a wedding I was attending 2 days later. Needless to say, I will NEVER go back there. read more

Was better when his father owned it.They kept trying to push unnecessary steroids on on me.Won't help me get insurance approval for non steroid ointment.My PC had to do it.Tried to get me to come back for unnecessary appt.'s.They don't return phone calls.Long waits.Parking lot is annoying. read more

Very poor customer service. I went here years ago and received very different (and much better) service. The scheduler was barely able to make an effort and it was like pulling teeth to get the information I needed for my appointment (address of their Gloucester location, primary care referral info, etc). I decided to cancel my appointment and find a different dermatologist. Not a good feeling about this place. Seek out other options. read more

The worst! I had to wait 2 hours, to be seen by the Dr. who was so rude, didn't let me talk, didn't look at my face, said use some cream or get a laser treatment,and walked out ! Saw me for about 20 seconds! Everybody was rude, they kept calling me saying the didn't get the referral from my Dr..over all worst place ever! read more

They are awesome!! When no other dermatology office on the North Shore would take me during an my skin emergency (and I do mean emergency - herpes simplex 1 all over my face!) Von Weiss Dermatology was kind enough to slip me in that very day. That was almost 10 years ago -- I've been seeing them for all of my allergic skin diseases ever since. The doctors are knowledgeable, kind, concerned and patient, and always seem to cure me. Thank you, thank you, thank you!!! read more

I agree with Erin C. These people are really unprofessional, unfriendly, and uneducated/uninformed. After waiting 2 months for an appt. I saw a nurse practioner there for severe acne. I told her I wasn't interested in using any topicals because I always burn and peel severely. She agreed to prescribe accutane and gave me a prescription for an oral antibiotic to use for the time being. She didn't tell me much about it beyond maybe the most common side effects (if that ) and that I would need to use another form of birth control since it may affect the orthotricyclen i was taking. Oh, and she also insisted that I get permission or some sort of recommendation from my therapist to go on accutane since i've had a history of depression. My therapist thought this was unprofessional since accutane can affect everyone differently and having a history of depression doesn't make this drug more or less likely to affect you in a certain way. The psychiatrist I ultimately went to for "permission" said the same thing and said he thought it would be fine and obviously stop taking it if i'm feeling depressed or worse than usual. Duh! Anyway, three weeks later I found myself in the hospital with pill-esophagitis caused by the doxycycline. This happened because I was taking it before bedtime (Literally written on the bottle "TAKE ONE CAPSULE BY MOUTH BEFORE BEDTIME" and therefore laying down (which you're NOT supposed to do with this drug) and the pill got lodged in my esophagus and caused ulcerations. I had to stop taking the antibiotic temperarily to heal up. I've done my research and found spoken with other doctors and my pharmacist and basically you need to drink a lot of water when taking this and do not under any circumstances take it and lay down. It's the number one culprit of pill-esophagitus. The nurse at VW derms did not tell me any of this. OK, so i go back for my accutane appt and I tell her what happened, and she tells me it's really rare for that to happen and doesn't explain to me why that could have happened. She just thought it was some weird reaction and seemed shocked and surprised. She did refuse to give me the accutane and argued that accutane (and presumably any other oral drug no matter what it is) could do the same thing (it's certainly not among the drugs listed as commonly causing esophagitis -- it's mostly antibiotics). She also insinuated that the spironolactone I had been taking several months prior (but hadn't taken for well over a month at that point) to taking the doxycycline had already caused the damage or was also in some way responsible. I argued with this ridiculous woman until I was in tears. Finally, she got some other woman, who did not introduce herself to me, to throw some other prescriptions for topicals (which i told them i did not want) at me, they just kept repeating "don't worry, this stuff will take care of the problem!" "you'll like this stuff, " etc etc. Well, no I didn't. It was a waste of money for more topicals that burned and peeled my skin in less than 3 days of minimal use. Eventually I made such a fuss that the nurse said she'd agree talking to me about going back on some sort of oral treatment after i'd had time to heal up (which i had no problem with), so i'm thinking i'll come back in 2-4 weeks. They schedule me for an appt in another 2 months! After all that accutane garbage, bloodwork, having to see a psychiatrist, being in the hospital, and really bad acne to boot I thought they could have been a little more considerate and accomodating. They sat me in the little room they put you in after they take you from the waiting room and I sat there for over 15 minutes before someone came in and said, oh is someone helping you? No, they forgot about me! another 5 or 10 minutes in the nurse i saw the first time came in and things continued to go downhill from there. She seemed very pushy and didn't listen very well. No one there seemed very friendly or helpful at all. I got this impression on my first visit there as well when the receptionist, who acted all busy and flustered and unpleasant, insisted that she was not forwarded a referral from my PCP. I had to call my doctor's office to ask if they had indeed sent the referral. The receptionist on the phone was very nice and assured me she had and asked if she could speak to the receptionist at the derm's office. I guess she had to tell her how to find it or whatever! If I go back there it will be to complain to Hans but I have a feeling he is probably "one of them" and not worth wasting my time on. If you're looking for a good clinic with a professional, friendly staff, look elsewhere. read more

I have read the other posts and can not believe we are talking about the same doctor! My son, then 16, (along w/ me) visited him @ the Salem and Gloucester offices regularly for over 2 1/2 years. My ONLY complaint was the wait time but because he is so thorough w/ his patients I could understand the wait. I found the doctor kind, informative and professional. He always answered my and son's questions and made my son feel @ ease. My son found the visits to be a positive experience and is now acne free. He was on a very serious medication (accutane) and Von Weiss insisted on regular lab work as well as monitoring his progress. Our phone calls were always addressed and my son was seen immediately whenever there was a concern. Dr. Von Weiss took my son's skin disorder very seriously. I can't understand these negative comments. Now that I am in need of a dermatologist I will go to no other doctor. read more

I have to agree with everyone else here. I refuse to call Von Weiss a Dermatologist after my experience with him. He was far from anything of a doctor. I really don't know who gave him the okay to even work on people but they need to have their license taken away along with his. Because I did not have a break out of eczema or any other kind of skin problems on the days that I would go see him, he would dismiss me like I was didn't even exist. He would tell me to use over the counter products that would make things worse. One of his nurses even said he was no good (that right there says a lot to me). She gave me more advice then he ever did. She was actually studying to become a dermatologyst so that she can give better care then he is giving. I wish she would because there really isn't that many of them in this area other then going to Boston. All I can say for people who are looking for deramatologyst is to make that treck to Boston because going to Von Weiss is only going to make you go there in the long run anyway. He will make what you have ten times worse. He should have a sign on his forehead that reads "RUN AS FAST AS YOU CAN" read more

i am sitting here at 5:10 a.m. have not slept a wink because of the severe itching i have had for the past few months, so i have been on the computer when i came across this website and in reading these reviews none of them give this office the true credit they deserve. my pcp referred me to dr. von weiss. i have only stellar things to say about the staff. they have been so kind, understanding, sympathetic, empathetic as well as very professional throughtout my treatment. the drs. have done everything possible to figure out the underlying issue of my skin problem. dr. hans is kind and gentle( even with scalp biopsy) and dr. john is so patient,so knowledgable, and very endearing. the constant itching is driving me half batty !! but they are always making sure im the most comfortable i can be until this situation is resolved. the women at the front desk ,sooo nice and my insurance had switched over in the middle of treatment and alicia handled the whole thing for me - referrals and all! no worries! and kudos to nurse jen. shes great. i am so blessed we crossed paths. thankyou von weiss dermatology. c u in 3 weeks!!!! sincerely, ellen s. read more