This is truly the worst Von's ever. I'm forced to shop here because it's now the only close store. No matter when you go it's understaffed with too few checkouts open, the management stands around in amazement at the lines but do little to fix it. The management here needs to be fired! At 10:00 pm the self checkouts are closed and they had one checkout open with lines that go down the aisle and people leaving in anger. The produce is terrible and always on its last leg. I miss the Albertsons that used to be across balboa. read more

Vons - Grocery Near Me - San Diego, California

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I went to customer service (8:30 pm) and spoke with a female store manager about some refunds because the jfU offers did not go through b/c I did not know I had to scan the app a few days ago. As we went through the refund process, she was very rude and spoke to me like I was a child who did not understand English (I am 55+). After this, I then went & purchase the 2 items again because they are still on-sale. The clerk (JT, who was nice) called the manager over because I scanned my VONS card before the app and the register locked. The manager then instructed the clerk to check if I had bought these "illegally" somehow (the limit was 2 per checkout). I believe the manager went out of her way to harass me by checking on my purchase. I felt there was definitely some sort of discrimination in this manager's dealing with me as a customer. I am very sad to have to experience such treatment... at a VONS that I go to for many years. I hope she is recognizant of how wrongfully she treated a customer. read more

Three's a crowd? No, more like Three's a JOKE. When it comes to crowds, come here to stand in line for 20-30 minutes while their two check out stands are manned by trainees. Customer service? Nope. Totally clueless. Doesn't matter as they have no interest in customer service either. Why should they. They're now the only game in town unless you want to shop at Target or Ranch 99. In fact, I suggest you do shop at Target or Ranch 99. Or the International Store. Anyplace else. At least you'll be able to get fresh quality food. No fresh salads, except for the last three most unpopular ones. If there's an ad or special for the week, the shelves are bare. I can't think of any reason to shop at this Vons at all. If you've got a car, drive to the big Vons at Clairemont. If you don't, support your local Mom and Pop or go ahead and check out the International Store, Ranch 99 or Target. You won't do any worse and you'll likely do much, much better. I've got a Food4Less near me and they have a gas station right there so no having to drive all the way to Pacific Beach to the one place you can cash in your Vons points. My Windmill Farms has better produce and for less. Better sushi. Better brie. So if you absolutely insist on shopping at Vons? Avoid *this* Vons. It's the armpit of the chain. read more

I went here yesterday as part of my three hours of errands (and partly because the first Vons I went to didn't have the milk and chocolate pudding I wanted), and there was one thing I liked above every other supermarket I've been to so far: a sign deterring petitioners and solicitors that hang out in front of supermarkets these days. This has become a big problem and a primary reason why I can't go to my local Albertson's market. Having a sign like that outside (and subsequently, the Vons has no petitioners or solicitors bothering patrons) is a big source of relief for me, at least. I don't have to worry about being or appearing rude to any of those people and am free to shop to my heart's content without harassment. It's just too bad that this Vons is so far away from my home. But this market did have the milk and pudding I like so that's a good bonus. Also it's weirdly inaccessible when you're driving westbound on Balboa Ave. Where's the entrance into the shopping center from that direction? read more

I eat HELLA spinach, and this place has the cheapest spinach, 16 oz for 3 bucks. Being a College student, I price hunt, so i switch between CVS, Ralphs, and VONS. And the prices changes every god damn day, it get's annoying. Sometimes the meat here is REALLY cheap. Sometimes not. It's nearby, so I go here since its walking distance of like 10 mins. Convenient, sometimes the beers are on sale at 19.99 a rack, thats fine with me. Ralphs usually has it for 24.99 read more

I come here every now and then cause its convenient near one of my best friends house. We always come in and grab what we need and get out. I never splurge here cause prices are definitely not the cheapest. But you can find some good things here. read more

At nine pm they decided to stage their stock and shit down the meat section. The 'manager' named Chuck did not understand that people would want to shop Actually, if this were an aberation I could easily forgive, but this store is always overcrowded, out of stock, and rude. . I know 'chuck' is not the manager, but he was hired by a greater rot. Stay away, there many Vons that don't suck read more

Honestly...what the hell is this supposed to be? It looks like a five-year-old did it with their feet. Not only is the writing hideous, when I picked it up there was an M&M right in the middle of the cake for no reason, and when I said something about it, the woman behind the counter just laughed it off and said, "They were probably making a candy cake." As if pieces of other cakes should just be strewn about cakes that are already made? Okay. She proceeded to pick off the random M&M. Thank you, I guess. I picked up the cake for my mom (she's in a hard collar from a neck surgery and really can't be walking carrying too much), so I didn't know what color the frosting was supposed to be. Come to find out after paying for it and bringing it home, the hideous frosting writing isn't even in the right color. I'm embarrassed to be taking this to my aunt's 60th birthday party. I should have just left it there. Don't waste your time getting a cake at this Vons. You'd be better off grabbing cake mix for $5 and pushing $5 worth of frosting through a hole cut in the corner of a Ziplock bag. read more

Vons - Grocery Near Me - San Diego, California

I've tried to like this store. They have a great variety of organic foods and new products. The deli needs some major help. There is always a crowd waiting and only one person running around like crazy. I just waited 11 minutes and was totally ignored by a woman stocking. Lady making sandwiches finally came down and helped me. read more

I went today to Vons to return my dads hearing aid batteries (with receipt that I had purchased a week ago) and they said they are not accepting any returns because of covid 19. I asked if they could do store credit and Lisa said no. I understand not doing returns to discourage over buying, but hearing aid batteries is not something you over buy. I just got the wrong size. And that $8 would've helped my family out in a time where everyone has lost their jobs and is just trying to get by. That's not discouraging over buying, that's just plain greed. Thanks VONS for having zero empathy for the families during covid 19!! read more

Recently moved closer to this Vons and found that the weekly sale items are almost always out of stock. The store does give rain checks but it can be very inconvenient when you happen to need an item that is on sale. read more

This store is sooo bad! For some reason they got rid of the simple concept of veggies in the veggies isle and the cereal in the cereal isle. Most of the regular brands were eliminated and now a bunch of "speciality" brands with no real usefulness. The store is confusing and inefficient. Most of the popular items are out of stock because the is no room for them, hence the "speciality" stuff... The check out is a joke!!! This is a clairmont food market. At the end of a long day at work all I need is to grab what I need for my family. NOT A PRETTY STORE WITH FANCY DISPLAYS!!! Vons needs to get back to basics soon! read more

I was there the Saturday before Thanksgiving expecting it to be a nightmare. It honestly wasn't that bad until I got to the checkout. I only had 10 items and saw the express lane was wide open with no line or customers whatsoever. Before even getting close the cashier, Cheryl T., started rudely yelling repeatedly that her line was for 10 items or less. And I mean YELLING. She was extremely abrasive and rude about it. Then I tried to hand her my reusable bags to which she rudely replied that she did not have room for them. I understand what she was saying but it's HOW she was saying it that was very off putting. There's a much nicer way to speak to customers. I've worked in customer service for 25 years and know what it's like to work with the public during a busy holiday season. I hope that management addresses this issue with her and takes some time to observe her and give her feedback. I won't go to her line again. I'll wait in a longer one if needed. read more

Great Von's. They deal with a lot of annoyed and entitled folk. Lots of shoppers can read the arrows for what direction the aisles go and ignore social distancing with righteous indignation then complain about lousy service. I'm just happy the store is open and tries to keep things stocked. Thanks everyone at Vons Balboa! read more

Best Sushi of any Vons in San Diego. But don't go there after 10:00 am. The manager is disturbed. Checkout tellers have to keep all the express lanes open and only One. That is One, full lane open during the afternoon. If you got more than 15 items you are there for the duration. Obcourse anyone with just a few items is welcome in the full purchase lane. The goal here is to discourage anyone from buying too much at this Vons store. Well, they have done a good job. If you intend to show there for this wonderful sushi after 10:00 make sure you don't buy too many things. You will be there forever. It is like the Hotel California. You will never checkout! read more

I lost my brand new Apple AirPods and was so bummed. I realized I dropped the case at Vons and they just have popped out and came back three hours later. One of the Employees, a lovely young lady named Shania, stopped what she was doing to help me find them. We found them both! I couldn't have found them without her, as she helped access my Find My Phone app, pulled it up and showed me how to use it. She was so friendly and helpful! So Amazing! Thank you for going above and beyond when most wouldn't! She made my day and gave me hope for my fellow humans. Her parents should be proud of raising a great human. read more

This Vons is a war zone! I don't know if it's under construction or what the deal is, but it's dirty and awful. All the employees look frazzled beyond belief. I used the self checkout to have a quicker transaction and the person overseeing was having a hard time. The roll for receipts was empty so I was locked out at the end of my transaction. She was busy fussing with another customer so I chose to leave without it rather than waiting a lifetime. I really hope they're renovating or something. I've honestly never seen such a dirty Vons. read more

Prices are out of control, customer service quite poor, electroni coupons/app sucks. Used to love this store, now I try my best not to come here. I take Aldi or Amazon Fresh over Vons any day. read more

They never have enough registers open in the morning. All the self-serve registers are closed. Instead, I see several lazy, union workers standing around doing nothing, while one cashier handles a line of 8-10 people. The thing that is really annoying is they simply don't care. Also, the prices are waaay too high. I usually shop at Target, but sometimes I need to begrudgingly run into Vons because I "think" it's going to be a quick stop on my way to work. read more

Terrible staff, lazy and rude, encountered a young cashier, JESSEE, terrible negative attitude, didn't look happy working there. I told his supervisor, LISA, hope she talk with him and have staff training for customer service. I just moved to this area and this Vons is the closest, i am shocked to see sooo many negative reviews in Vons as i used to like shopping in Vons, sad with those bad few apples if staff with negative attitude. read more

This is a review on the Von's Floral Department and Joni the designer. I have been buying premade floral arrangements from Vons for a long time because they beautiful and unique as well as they last a long time. I needed flowers for a memorial of a family member so I called Vons and they said that they do make special orders. I met with Joni and she listened to what I had in mind and after talking to her I felt confident that whatever she created was going to be beautiful and they were. She made two big flower arrangements and three table arrangements that were gorgeous and at a fair price. I will recommend Joni and Vons to everyone! read more

+Prior to this awful virus hitting all of us, my daughter and I picked up some of the sushi being made on site by a couple and were sick for several days. This isn't the first time we had problems with the freshness and quality of this product...but felt we would give them the benefit of the doubt, in case it was something else. We'll definitely NEVER purchase any sushi at this location again and suggest you go elsewhere for a better product made fresher!! read more

I love Vons, including this branch. But I just had to share my visit there today. I had a shopping list with five items: bananas, 100 SPF sunscreen, Gold'n' Soft margarine, Signature Select Rocky Road ice cream, and Signature Select Extreme Moose Tracks ice cream. Of those five, I was able to find only the bananas. I knew exactly where to look for the other four items, but none were available this morning. read more

Love this vons for a couple reasons. They have self check out which the one in the square does not. Also if you happen to go through a line Harry is my favorite cashier , he's the bomb and super nice. read more

Definitely not the best Vons I've ever been to. I used to frequent one in LA (Koreatown, 3rd and Vermont) but after a few visits to this SD location I'm done. Each time I've gone, the food is expired or expires the next day. I guess you could say that it's my fault because who in their right mind would continue not to check the expiration date on products after repeatedly buying expired items, and you would be partially correct. I don't want to have to put in that extra work of checking each item for an expiration date so I'll just continue to shop at Costco and occasionally Sprouts. Also- beware, on my nextdoor app, there have been a few posts about the homeless helping themselves to the salad bar...and yes, using their fingers to do so. read more

Rude customer service. Second if you don't like working there find something new to do instead of having rude ass attitudes with customers.

Every time I come into this Vons the lines are super long. I try to avoid coming here just because of that reason. Today I had another reason not to come here. I had a interaction with "Eddie B." Which was so rude. I was at self checkout didn't realize there was a line. So he said to me " You know there's a line down aisle 8 Right?!!? Mad rude. You can properly direct line traffic not hiding behind the register infront of the redbox machine. This was the nail in the coffin never coming back. read more

It's a Vons. Has s good selection and some cool odds and end things too! We shop here many times a month and the employees are pleasant ! read more

Now that I live in SF and have to frequent the Marina Safeway, I miss the Balboa/Genesee Von's more and more each day. What other store would create a mock bbq scene equipped with grill, palm trees, and giant pyramid of stacked charcoal bags and watermelon? Where else would you be awarded the "special item of the day" just for being the 20th customer of the hour? That's right, I'm talking about a free gallon of apple juice or free loaf of french bread. I hugged our checker that day. Twice. Vons, when you say "fresh hot bread at 5pm or free" you f'ing mean it. At 1:54am, you always supplied us with that extra 12 pack of Coors Light needed to keep the party going. At 7:40am that same morning, you were there when we needed to satisfy our bacon craving. Your unabashedly generic products, like "crispy rice" and "thin wheats" kept our wallets full enough for another Guinness at Blarney next door. On Valentine's Day at 8pm, you welcomed your dateless patrons and let us wander around the store all night. Although it was hard, we supported you during the strike, and when we didn't have the energy to drive to Henry's 400 ft. down the road, we avoided all eye contact with the scabs. Just for you. I miss you. read more

I've never felt the need to leave a 1-star review before but I just need people to know how bad this Von's is. There is a Target, 99Ranch, and Sprouts nearby that are far better in comparison. This grocery store has the worst customer service I have ever experienced. I have had bad interactions with multiple employees from cashiers, deli, produce, and even the store managers! All poor interactions began with me politely asking a question. I do not think my approach or personality is the issue as I have never had more than a one-off bad interaction at any other institution. I only pop in to this store out of necessity, but it always is an unsatisfactory experience. Today, an interaction with the store manager (of all people) was the last straw for me that I felt so compelled to let others know how poorly managed and run this store is. In addition to very poor customer service (or honestly just human decency--you don't have to be super warm and welcoming or smiling, just maybe don't be so rude??), there are often very long lines even for self check out that make grocery shopping during covid extra stressful. Their produce is poor quality and over priced and the store is just as overpacked as it was prior to covid so I don't think they are at all monitoring the number of customers coming in. Just save yourself the frustration and go to Sprouts around the corner (produce is cheaper and better too). read more

My review is for the Vons on Balboa ave. I went there to pick up some fresh sliced mozzarella from the deli and the lady who helped me could barely understand English. I had to repeat myself at least 4 times. But the worst part of this is while she was holding the mozzarella cheese block in her hand I asked her what the green specks were all over it thinking she might have grabbed the pepper jack by mistake and the girl working next to her said it was mozzarella and I said what's the green spots all over it? Well it was mildew all over it! The lady was going to slice this up if I hadn't noticed! It was very disturbing! So I left without my cheese. Others customers who we're waiting to order and witnessed this also walked out in disbelief! So please be aware at this deli counter people! Stay safe! read more

Left behind items: I bought some groceries today at 3:32pm. There were no baggers at my stand which was no big deal, I bagged the few items the cashier didnt. I get home and my wife puts groceries away. Later for dinner I realized I was missing 3 items. So i left to go back. 6:30pm I show back up to ask about my left behind items. The guy tells me I don't recall that. He asks a bagger who also doesn't recall anything. Then they ask me who my cashier was. I have no idea, I don't remember names. I have my receipt from my purchase, but it didn't matter. I walk away and the bagger asks am I sure. Sure about what, yes I'm sure I don't know the cashier's name, yes I am sure I left them here, and now I am paying for my items again. How about you go back review your video footage. Or I have an idea, how about you give a damn. Thanks, I assure you I won't be back. read more

This is your typical Vons location. Overall the employees are not the most thorough bunch I have ever met, but they get the job done. This location does have a starbucks location inside. I have not been there more than a few times but I think that the employees have always been very sweet. One thing that I have to note is that this location does not have a very extensive cold beverage section. Typical grocery stores have a section with cold drinks available. It's not a deal breaker or anything but it's a convenience piece that this location lacks in. Overall it's an ok place to shop. read more

The self-check out lane is HORRIBLE! I always tell myself I'm not going to use it, but when the checkout lines are ridiculously long and I only have two or three items then I feel like I have to use the self-checkout. Now, why is it horrible? Well, now that we provide our own bags, the stupid machine never recognizes when you place your bag in the bagging area. Several times now the machine states stops me from proceeding and says that it has to make sure my bags are there. And so the machine stops and I have to wait for a clerk to assist me. And that brings me to another reason why it's horrible is that the damn clerk is never there. Sometimes I have to wait several minutes for someone to clear the machine so i can continue. Additionally, I've now stopped bagging it on the spot and just ring up my items and place them in the area. And the damn machines are so sensitive that it stops me from proceeding because i didn't bag my item. Well the stupid thing is that even if i bag it it won't proceed because the machine can't read my bag! So does all this sound confusing? Well go ahead and try using the self service kiosk and see what happens. I guarantee you that damn machine will randomly work. And DON'T get me started on the people who have no clue how to even work those machines and stand there confused! Just go to a clerk! These machines are for convenience when you only have a few items and so i also get annoyed with the people who have dozens of times to check out. UGH! read more

They saved thanksgiving! We forgot some ingredients and they were still open. Most importantly they were stocked and staff was friendly! We were in and out within 30 minutes on Turkey Day! read more

It's a hit or miss. I do love that they help with the special needs community, as I have special needs in my family, I do not mean this in a rude way by ANY means... but a couple of them that work here make shopping very uncomfortable. They seem to yell and stare the heck out of you... last week walking down the aisle, one employee walked by me while he swept the floors...and yells " I got a Huge broomstick.. GET IT?!?" Its just awkward and not sure what to say. That being said..... I'm basically done with this location, for the fact that I can't walk in or our anytime without being bombarded by solicitors, people that want my signature, people asking for money etc. Saw a group of grown women selling girl scout cookies, no children in sight. Not sure this is how that organization works. Its hard to continuously say in a nice way " no thank you"... when you are constantly hounded for money, or surveys. This location is okay, but ill be looking for a new spot to shop read more

3rd time into this store with the same experience. Shelves empty of all sale items. Meat counter , bait and switch. This advertised are rang up 2 to 3 x's the price in the add. Last week all salad mix's empty and out on a Saturday morning. Deli had no chicken strip ect. When I asked the counter guy, he said they ran out the first day and would not have any more until the sale was over , same with the produce guy. It's sad because Sprouts two blocks away is always stocked, customer friendly, not to mention clean. 12/5/16 Update. I should quit bagging on this dump. I just can not help it. This a miserable dump. Today 12 noon, I was asked to pickup a few of the 5$ Friday 8 pic fried chicken. All out at noon. No more to be had. As always. Sorry we did not order enough. So then decided to get the 99 cent a pound foster farms fresh chicken breast to take home. The very rude meat manager , that I have dealt with before. Explained to me , even though it is in the flyer, he does not order it or carry it. Said he does not have to. Gave up. Left my basket and drive to the great Vons in Hillcrest. Friendly staff. So much chicken that I could not carry all of it. Just avoid this Bal Boa Vons. It will just ruin your day. read more

Needed roses and balloon for daughter's graduation. Sierra and Irene were patient and helpful regarding the roses. Sierra provided me with info, Irene wrapped the roses nicely. Then I added a balloon. Appreciate the two of them and appreciate their willing to help attitude. read more

I do not like this grocery store. First many of the employees seem not interested in helping customers, their products are over-priced, and checking out is an event not worth waiting for. I would rather drive the distance an go to another store that going to Vons which is directly in my path. The culture of this grocery store needs improvement. read more

I love my Vons. Loyal customer since 1990, but really as many times as I have brought to your attention the egg case. Wow. read more

Vons - Grocery Near Me - San Diego, California

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