Here we go again. They must not read their reviews, or care about sanitary conditions. OH WAIT! That's why I'm doing this again, apparently they do care about sanitary conditions, but only if a customer does something to put them at risk. So once again I drop in to pick up some essentials. As I enter there is a very loud upset man yelling in the deli department. I decide to start shopping at the other end of the store, hoping it will all be over and cleared out by the time I make my way back toward the deli department. So I finally get back to the deli end of the store and all is quiet. I make a purchase at the deli counter and asked what the earlier problem was. The deli clerk stated a man had put his service animal in the shopping cart and the security person asked him to remove it for, get this, BECAUSE IT'S UNSANITARY! WHAT? The store that uses its own shopping cart as garbage transports has a problem with unsanitary usage of a shopping cart. The carts used to transport the food for our kids and family repeatedly used to haul garbage from any number of trash can around the store, and now somehow there is a problem with the cart becoming unsanitary when used improperly. [Insert video of me scratching my head] OK HERE"S THE BEST PART! As I leave the store, parked just outside the coffee stand is, you guessed it, a shopping cart full of garbage bags from any number of garbage cans. And not just paper refuse, but moist drippy wet refuse. So I'm confused are you only concerned about sanitary conditions if it's not one of your employees violating basic health common sense or is it just one person there has the common sense to not have your shopping carts used in an unsanitary manor? PS. Always double check the pricing on different sized items. Even when the larger items are on sale they can still cost more than the smaller option, VONS please feel free to message me to come to some solution to this chronic problem. Tonight's visit was particularly eye opening as you violated the very thing you caused a scene about. People, the next time you're at VONS and you see this behavior, please snap a pick and post it here and maybe the carts carrying your familys' food will be a little more sanitary. read more

They have a fantastic selection prices are reasonable. Remember boy bag as it's Cali they charge for bags. Everyday I went here for my Honey Crisp apples about $1.78/ each Enjoy the wide aisles and friendly staff read more

My husband and I had a great experience here. Fruits and veggies are fresh and decently priced. Store was clean and staff was very friendly.

Avoid this grocery store at all costs unless you are good waiting 20-25 minutes to check out. 5:45pm (prime-time after work grocery shopping) and two aisles open. Lines are about 10 carts deep and counting. The extra time it will take you to go to Ralphs will be the amount of time you'd spend in line here. read more

Last experience. Went to Deli counter to get some Cold Cuts. Had plans to get enough for 6 people. However the woman at counter attitude was awful. I felt like I was inconveniencing Her. So only ended buying 5 dollars worth of bologna , didn't didn't even get to the expensive stuff. Turns out their is another deli across the street. Spent 120 bucks in there. May want to hire some people with personality and a little bit happier. read more

I was in this Vons in the morning of Saturday 2nd May 2020. They really had the Covid-19 public and employee safety set up, in place and working. The line management to enter was set up and working, the check out line management was thoughtfully conceived and well run. Good placement of the line, the check out areas were cleaned between customers, and there was good protection for the staff and customers. The manager was on hand and everyone was working together. I have been in many stores and I felt very safe in this one. I also found yeast which I have been searching for, for 6 weeks!!!!! read more

Worst garbage Vons or grocery store I've been to period. Supervisor with the last name "Medina" was checking out customer with 30+ items in express 15 item lane while myself and 10 other customers with a few things waited. When I asked what was the point of an express lane if they're going to check out customers with 30+ items, Medina gave me a bunch of lip back. Garbage location garbage staff. Will never shop here. read more

Ugh - ran into this market to buy a yogurt and it literally took 20 minutes. The express line took FOREVER! The staff was unfriendly and very slow. It seems a lot of the other reviews are complaining about the same thing. The lines were all so long. They should really install some of those self-check out centers. The parking lot was a zoo and the spots were way too small, even for my compact car. I will be avoiding this store in the future! read more

This is maybe the saddest excuse for a grocery store I've ever seen. Besides the transients and people who are coming down from their party drugs, you'll find nothing but people who have the misfortune to have this Von's as their closest store. Their prices seem to be double the standard for the chain, and typically higher than the store branded items at Whole Foods. Even the Von's on Catalina Island, the one choice for groceries, has lower prices and better service. You're certainly better off going anywhere else. read more

This Vons doesn't have anything special going for it other than that it is in a central location for Santa Monica. The food isn't particularly fresh per Whole Foods' standards, and it is more expensive than Ralph's. On top of this pile of mediocrity is the fact that it has an awful store manager (initials S.C.) who is wholly unprofessional and will ignore customers' concerns instead of addressing them promptly. Even other cashiers gave helpful information that was contradicted by his management. We have not shopped there since. Why support a dime-a-dozen grocery store that will not address customer concerns like every other place does in the 21st century. read more

A special on instant oatmeal? $1.50 A BOX? Are you kidding me!?! I creepy-bag-ladied it right up to the front, hoarding my five boxes that impaired my vision all in a state of Quaker induced glee. I tried not to like this place. Literally, I have avoided it like the plague in favor of Trader Joe's, Ralph's, Whole Foods, Albertson's, and anyplace else you'd consider a grocery store. But since most of those people work hours comparable to banking tellers, I had to go to VONS. This last time, I was so happy I did. It was one of those experiences when everything you want is on sale, and I saved, no lie, 50% off my entire bill by using my VONS card. This is not a planted review people, it's the real deal. Sure the low lighting and empty parking lot later at night is somewhat frightening, but their selection and coupons have won it a spot in the monthly rotation. read more

FAQ Q: Waitwaitwait, don't you go to the one on Wilshire and Euclid ( http://www.yelp.com/biz/JD677UQ3MLF6WXsbPS7prQ )? A: OH ... oh. Hey. Um. You got me. Shit. Q: So, why are you cheating on your Vons? A: Um. This Vons is open much later. And it's bigger. And cleaner. And nicer. A lot more selection. A better bakery and deli. Q: Wow. Just like that, huh? A: I'm not a player, I just crush a lot. FYI ... Okayokayokay, this Vons IS that "other girl (or boy, depending on whose side you're on)." You really like girl that lives real close, makes awesome chocolate chip cookies and has well-manicured hands but you end up going with the girl that stays out late, smokes cigarettes, drinks vodka like there's an impending shortage and is more fun and crazy and spontaneous. For Santa Monica Vons stores, this Vons is that "other girl." FYI Part 2 ... I don't care if that didn't make any sense. read more

Absolutely terrible customer service at this place, courtesy of Chris Rawls (sp), Store Director. Lowest grade I can give, this guy was absolutely terrible. Needed flowers- shockingly, there isn't one single florist in downtown Santa Monica-- how is that even possible? Somebody's missing an opening there. At any rate, my only option was Von's, and a pretty paltry selection. But hey, I get it. They're a grocery store. The other problem? I had my dog in tow. Now, I totally understand dogs aren't allowed in groceries. The flower dept. is at the very front of the store, far from the food- So I hoped I could just grab the flowers and pay for them at that desk with the dog literally inches within the store, and be out in less than a minute. I picked out the flowers from outside the door, and raced in to grab them. Literally the second I had them in hand, this guy charges up to me. "Sir, you can't have your dog in the store." "Sure, Sorry, I totally understand- can I just give the money for these? You can keep the-" My next word was gonna be change, but instead of making a sale, this guy decided he'd demonstrate how in charge he was, raising his voice and getting in face, yelling about how I was lucky he didn't throw me out, and telling me it's against the law, etc. He actually followed me out of the store, berating me the entire time like I was some kind of criminal. It was pretty hilarious. I can't remember the last time I was treated so rudely. Guy was hyper-aggressive. Again, I get what the rule is. But when a customer is apologetic and obviously in a bind and offering a quick solution, your instinct should be to try and help them out somehow rather than yell at them. If he really is the Store Director, it's no wonder there are so many recent reviews below talking about the weirdly angry attitude of the staff- clearly, it starts at the top. read more

I just moved to the area and have checked out several different grocery stores in the area and this Vons is pathetic. I'm a huge fan of the Safeway/Vons brand, but this Vons location is really really sad. It looks like the store was remodeled, but the aisles are horribly cramped and the store layout doesn't make sense. There's no natural flow to your grocery trip. It might sound weird, but grocery stores are organized in a manner that encourages you to start at one end and work your way to the other to keep the flow of traffic. This location is dark, cramped, and slightly confusing. It took me 20 minutes to find a bag of hershey kisses because they weren't in the snack aisle, the chip aisle, or in any aisle. They were hidden in the back next to the milk. There was no candy aisle. There are few organic options and the produce doesn't really seem fresh. Maybe it's just the fact that I like light, but this store seems really really dark. There's no natural light and the light that they have in the store aren't bright at all. I try to avoid this Vons at all costs - even if I'm desperate. PS. Anyone know why there aren't self check out stands? I'm assuming it's because of the $0.10 bag fee, but that just seems silly to me. read more

Have been spending more time in Santa Monica during the past year and have noticed that Von's on Broadway and Lincoln Blvd. seems to be improving, both in quality and variety of food, and customer service. Was there today and got a fantastic and tasty chicken asada street taco kit from their pre-packed items in the deli section. The nearby produce section is very well maintained. Love the big spinach/strawberry/feta and raspberry vinaigrette salad tray. Also the selection of pre-cut fruit. Bakery dept. has a good selection for a smaller market. Floral dept. at the entrance is always artistically arranged. The grocery shelves have a lot of ethnic and international choices. Of course, it's always great to see a Starbucks in a supermarket. Glad to see this grocery store improving. Von's on Wilshire and 14th Street is also doing a good job in serving the community. read more

I get most of my groceries here since it's a little closer and significantly less crammed and chaotic than the Trader Joe's in Santa Monica. They double your coupons up to $1 and there are definitely some good deals to be found for bargain-shoppers, you just have to spend a little more time looking. The produce section is average, I buy most of my fruits and veggies from local farmers' markets but the meat and fish I've purchased here has always been fresh. Service is friendly and helpful, checkout is quick and easy, and parking is always a breeze. As someone else mentioned, this Von is always HELLA FREAKING COLD so I bring a hoodie to wear around as I shop or else my limbs would freeze and fall off from frostbite by the time I reached the checkout area. P.S. I'm also a fan of the $1-movie rental box, the selection is great and it's easy to rent/return. Yay for $1 movies! read more

I never thought I would rate a Vons at 3 stars but the size of this Vons is deceiving. It looks like it is going to be big from the outside and has a huge parking lot but really feels cramped. The only bonus to this location is the fact that there is a pharmacy in the back of the store. Don't go early in the morning either when they are still working on inventory. Since the story already feels cramped it is worse with boxes and people running all over the place to get things cleaned up. Will I go here again? Yes, because the pharmacy is super close to my office. I still like their bakery and baked goods over Vons but will I look forward to it like I do other Vons stores... No! read more

Check your receipt! This store has a tendency to stock items on the wrong shelves causing for price confusion at the register. Other than that, it's a good standard Vons with consistently fresh produce and great wine prices! read more

I can't speak for other locations, but the staff at Vons on Broadway in Santa Monica never get enough credit. As absolute stand outs, they are friendly, knowledgeable, professional, and extremely helpful! It's weird because I don't really like shopping, but I always look forward to my weekly trip to Vons! And, their app is so darn cool. I always save a bundle. The BEST neighborhood grocery store ever! read more

Why did I take another chance with this Starbucks? Yet again, $4 down the drain. I ordered an iced latte - grande. She only put in 1 shot of espresso. It should have 2. I feel like I'm drinking milk. Gawd, I HATE this friggin' Starbucks SOOOOOO much. Argh!!! read more

This store tried to murder me! I bought this chicken on the 17th. My apartment started smelling funny on the 18th. Like death on the 19th. AWFUL! I threw everything except the chicken away because it couldn't possibly be the meat I JUST purchased. Well, much to dismay, my apartment still smelled. I looked at the chicken. It was green!!! It smelled like dead, rotten road kill. I'd be dead if I had eaten that chicken on the 17th!! I am immediately took the chicken to the trash and cleaned my refrigerator. I called the store and spoke to Matthew. He tells me that I can come back and get a refund. I go back the next day and a supervisor says, let me guess the chicken was not done. I was flabbergasted because she assumed that I had purchased cooked chicken that was not cooked thoroughly! What kind of place is this?! I said no, the chicken smelled like death and it was green. I had taken a picture. I showed her the picture. I asked her what color the chicken was and she said it's not pink. I got my refund and a gift card. I used it to buy four boxes of baking soda to sit in my freezer and refrigerator to take the smell away. I will never shop at this crap hole ever again. read more

Vons - Vons Green Road Kill - Grocery Near Me - Santa Monica, California

I really like this Von's. I live right across the street. I get DVDs here at their DVD play machine. It can get weird late at night with bums. They arrested one guy who had a bloody needle. I saw another bum kicking things in an aisle. It doesnt bother me that much. They have a decent selection of organic and health food products too. I wish though they would improve the wine selection. They have too many California wines. Oregon and Washington wines are much better deals. They don't have enough imported wine either. read more

Bravo, mask police! I love it! Always a feeling of safety and protection here. The cops SUCK in Santa Monica! They are too busy and take forever to respond to real crime because they are always trying to ticket decent, tax-paying citizens who park 1 minute over the meter time. Thanks for taking action! Thanks for having Fab 5! It's always fun! I only shop your deals because everything else is way overpriced, but keep offering those fab 5's and you'll have me for life! read more

worst. Vons. ever! I avoid it after seeing homeless men pushing customers and ALWAYS in the store. The employees must feel the same since there is never any of them to help you. The last straw is putting in a winning lotto ticket in machine only to have it take ticket and not give me my winnings - of course there was no manager of ANYONE to help. AVOID! Go to the other stores - any of them! read more

Royce in the Deli section is highlight of my trip everyday. His customer service is always genuine and prompt. He's always willing to assist even when others have forgotten that they are at work and not the social hour. Thank you Royce for all that you do, you are appreciated! read more

4 stars. I am a VONS fan. It was the first major supermarket I patronized since I arrived in CA a couple of decades ago. Remember when your VONS Club card was also your ATM card? Yeah, that long ago. This VONS store #2262 is one of my favorites because it's been remodeled and has kept up the cleanliness and organization that make shopping there feel slightly more "upscale" (but really, that's the way it should be all the time). It's not my local VONS store but still close enough, so I do go there when I have the chance (though with gas prices the way they are...) Another plus is that the liquor section is quite diverse and I've often found items here that I could not locate in my local VONS store. And, if you are so inclined, VONS gives you a 10% liquor discount if you buy any six bottles, mix-n-match included (I tried to ask for the discount at a Ralphs store once and it was a big hassle to get a "no" answer). Verdict: keep it up, #2262! "Yay, I'm a fan." read more

Vons is definitely the East Coast version of Food Emporium. Definitely find your way here in order to get some decently priced items. If you're looking for clams/muscles or lobster, you'll need to travel down the road to Pavilion, almost a competitor to... whole foods? to find those goodies. Over all a great experience -- everyone was friendly enough! read more

No customer service at all, don't go there don't shop there.... Worst ever store. Takes forever to get any kind of help read more

Seven years I've been shopping at this Vons. It was never great (overall selection and the Meat Department have always been poor at this store), but the store has experienced a notable decline ever since Vons acquired Alberstons, and then closed the Albertsons on Lincoln Blvd. The prices have increased by roughly 20% in the last 6 months. Some of this increase is probably unrelated to the store and is just a reflection of the general increase in food costs, but Vons has definitely realized (and taken advantage) of the new lack of competition. Other stores I shop at have not experienced such a rapid and notable increase in overall price. And the customer service has been slipping. Some of the employees who've always worked there are still there, and that's good, but the new employees don't seem to be motivated. The staff in general seems to have lost motivation. Check out is now a lengthy chore and I cringe when I know it's time to queue. It takes forever and I often end up bagging my own groceries to help keep the line moving. I hope its just a transition period while things in the Vons/Albertsons empire settle down after the merger. read more

I was just looking for WD40 in the store. I walk down few ailes of the store ask one of the team members if they had wd40 he replied no and told me the nearest hardware store. I left and went about my business. Please tell me why the security guard came after me when I touched absolutely nothing. read more

This is for the lazy checker this morning. Customer service isn't her forte. You should just send her cratchety azz home. Been coming to this Von's for over 5 years. When we come it's early and they aren't very busy. We thought there was only one check stand open. And apparently it's a 20 item or less line. But being we didn't see any other lights on at any other check stand we decided that was the line to go. Please note in the past 5 years there has never been an issue using this check stand. The checkers have all told us it isn't a problem. Pay no mind to the sign. I guess the majority of the checkers know what customer service is about. Anyway, checker flips out. She should take her medication and needs to communicate with respect and in a calm matter. Useless, POS actually yelled at us. I can't believe vons has to scrape the bottom of the barrel like this for labor. In this economy I am sure they can find someone that will actually appreciate the job and has professional manners. Anyway 01.17.16 @~ 9AM. Working Check stand 1. You should send her packing. She has no clue how to be professional or conduct herself accordingly. Fact is no one was behind us in line. She's just lazy. We found the check stand that was open and checked out. When we left still no one in her line. Completely useless. If this is what you want to represent the Safeway company and this is your idea of customer satisfaction I'll opt for the Ralph's on bundy. Maybe put her to stock shelves when the store is closed. This way she wouldn't be interacting with customers read more

If this place wasn't walking distance from my place, I would never come here. The people that work here are extremely unfriendly and for the most part useless. Especially Louis, the short balding dude the works the till. And the security guard at the front who never smiles. If you're gonna have someone stand at the front of the store and is the first person you see, they should acknowledge your existence with a smile or a hi. Something welcoming... The till people also seem to mess up ringing in the right produce codes and often items are miss-priced, so make sure you keep an eye on your bill. Safeway/Vons has had a big enough issue with this that they were forced to have a policy to either give you your item for free or give you $5 if they mess up. The produce people and the meat department are actually nice and helpful, but as mentioned there are a few people here that ruin any experience coming here. Not saying that everyone in a grocery store should be friendly and make your day, but they don't gotta be a-holes. read more

Great produce for sale, the apples were pretty cheap here. Love that mostly (all) grocery stores have free parking, thank goodness. Tried sushi for the first time here, pretty fresh I suppose, not bad for supermarket sushi. Especially when you have a craving! Pretty close to the beach also, within minutes~ read more

Vons - Grocery Near Me - Santa Monica, California

A number of weeks ago, A staff member by the name of Eric who appears to be a senior staff member asked if I was looking for anything in particular to which I replied no thanks. 30 seconds later he approaches me again asking could I leave my backpack at the front door as this would avoid me embarrassment at the front desk? I was taken aback by this disgraceful treatment. I have been a long standing regular customer and I don't see any signs at store entrance to leave your backpack there. Secondly the fact he approached me twice has really upset me as i was made to feel like a shoplifter. read more

Today I went shopping with a friend to get snacks for the beach, the lady that checked us out was very nice (we checked out at the Starbucks while we got a coffee) but when we turned around to leave the store- the manager I presume stopped us and accused us of stealing a bag of chips, even though I had a bag full of purchased items. He dragged us along and had to ask the cashier if we stole the items, which of course she said no. I just cannot believe the audacity of the employee. Why would I pay for coffee and most my items but turn around and steal a $2 bag of chips? I'm visiting from another town and if this is how Vons treats people then I am definitely never returning. read more

I'm not sure why they would hire one checker after 9 o'clock. Don't bother going here if you need to buy alcohol because you'll have to wait forever!! literally seven people waiting in line and each person wanting to buy cigarettes and that made it even longer. When I said something to the manager she said call marketing and complain read more

This is the evil amongst all evils. About as wrong as it gets. Completely against all that is good cuisine and holy. But I'm going to say it, cause it's the truth. The sushi here is really really good. Better than some Sushi restaurants I've been to. The lady behind the counter is very proud of it, and when you pick one up, she describes everything that's in it. Now. Stab me in the forehead with your forks. I'm pure evil and all things Anti-Yelp. read more

Ewwww. This place is just plain disgusting. Can they call themselves a grocery store? Where do I even begin? The service was terrible, all the staff act as if they would rather be anywhere else but working here. I told one of the staff members that I found a bunch of moldy blueberries and that they should take a look at them. I even took the time to set out about 8 containers of blueberries that all had mold on them to make their job a little easier. I finished my shopping and guess what...the blueberries were still out there sitting! I don't get paid to work there and took the time to go through them, but they don't even have the decency to do their job. Weird. And don't even get me started on the lines. Please! Only one cashier at 10 o'clock at night and a line of about 20 of us. It took me forever to make it out of the store with a gallon of milk and a couple power bars. Pathetic. I should have just left, but I wanted to see how long it'd actually take. I think I finally made it out 20 minutes after entering the check out lines. Unacceptable. Oh, and yes, there are your standard homeless people sitting around the entrance. Not that it's new in Santa Monica, but pretty sad when you see them collecting money and then they walk straight in to get some beer. Overall, a very unpleasant experience. I'm pretty surprised for a grocery store located right near the Promenade in Santa Monica. They could make a killing! Unfortunately their management doesn't understand good business practice. read more

This review is mainly for the bakery. But I will say, this market is open the latest in Santa Monica and had a good selection of organic produce. But their cakes can't be beat! I've spent upwards of $70 on really good birthday cakes at hip and trendy bake shops, and they were amazing, don't get me wrong. But for $18 out the door I got a just as good, if not better, cake from Vons. It was a beautifully decorated birthday cake. It tasted like a traditional cake. Not that all the fancy flavor pairings aren't fun at the more upscale bake shops, but sometimes you just want to have that birthday cake taste. Plus, I love that you can just walk in and pick one out. Of course, your options are more limited that way, but if it's a last minute decision, you don't need 48 hours notice to place an order. And their selection is great! I just couldn't be happier with my birthday cake this year. And all my guests raved about it too! read more

Vons - My beautiful birthday cake. I love Von's bakery! - Grocery Near Me - Santa Monica, California

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I came here to purchase a Visa gift card that I could load with any amount. I couldn't find the specific visa card I was looking for so I asked the manager for help. He told me unfortunately they cleaned out all the Visa gift cards that would allow preload amounts put on them the night before due to too many accounts the fraud. That was a corporate wide decision and was not for a specific store- Just my luck :( This made me sad and when I'm sad I eat sweets so I then asked him where the snacks and cookies I'll was. He walked me there and I begin to look for my victim of sweet tooth. Every aisle that we passed was extremely clean and organized. I decided to go with double stuffed Oreos, animal cookies, and soft and chewy chips ahoy cookies. The checkout line was very low, and in fact there was really no one checking out. This could be attributed to the fact that I came before 9 AM so not many people shop at that time. I opted to go with the self checkout to try it out. The process is very simple and easy and I was in and out very quickly. I enjoyed this Vons and I will likely go back for my shopping when I'm in the area. read more

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