Eric and Sophia are such amazing people helped me when I thought my phone was done forread more

From the owner: We specialize in phones, computers and tablet repairs. We…read morerepair Game consoles and gaming Computers.

I am visiting from China and bought a prepaid AT & T cell phone from Walmart and a plan for a…read moremonth. The phone wouldn't activate no matter what I did, so I brought the phone to the store and Lydia and Alex were so helpful. They also had issues activating it, however, they spent an hour working on it and got it done, so now I have a phone that I can use while I'm in America. They were both so helpful and their service was great.

Just went to this store, spoke with a gentleman and explained him that my bill came 3 times more…read morethan it should be. I explained him that yesterday I spent 2 hours on the phone with customer service and they couldn't helped me, he stated he cannot do nothing in store but to call customer service from my phone! Really ? There's nothing a corporate store can't do or you didn't want to help because fixing my issue doesn't make you an está commission? Is really sad that i had to spend hours in the phone with customer service and no help and come into a corporate store and also got no help! Awful service

CHRIS was an amazing guy cool to talk to wicked customer service got me a new phone like that and…read moreif you got to wait they got brass tab right next door :)

Si pudiera darle 0 estrellas a T-Mobile, lo haría sin pensarlo…read more Llevo CINCO meses tratando de cerrar una cuenta, y lo único que he recibido es desorganización, mentiras y una falta total de respeto al cliente. Primero, pongo la cuenta en suspensión y me dicen que solo pagaré $10 mensuales. Todo bien... hasta que en febrero me llega una factura absurda de $296. Voy personalmente a una sucursal, pago TODO lo que me dicen y me aseguran claramente que la cuenta queda cerrada y que no debo nada más. Perfecto, ¿no? Pues no. Dos meses después, marzo y ahora abril, me llega otra factura de más de $320 dólares. ¿Por qué? Nadie sabe. Nadie responde. Nadie resuelve. Voy a otra sucursal buscando solución, y la respuesta fue aún peor: me dijeron que ellos no podían hacer nada, que ese era "mi problema", y prácticamente nos trataron como si estuviéramos molestando. Incluso nos dijeron que no regresáramos o nos iban a sacar. Todo esto mientras yo estaba recién operada. Esto no es solo mal servicio, es abuso al cliente. Cobros injustificados, información contradictoria y empleados que no tienen ni la mínima intención de ayudarte. T-Mobile: su sistema está roto y su atención al cliente es una vergüenza. If I could give T-Mobile 0 stars, I would without hesitation. I've been trying to close an account for FIVE months, and all I've received is disorganization, lies, and a complete lack of respect for customers. First, I put the account on suspension and was told I would only be charged $10 per month. Everything seemed fine... until February, when I received an outrageous $296 bill. I went in person to a store, paid EVERYTHING they told me to, and was clearly assured that my account was fully closed and that I didn't owe anything else. Sounds good, right? Well, no. Two months later--March and now April--I get another bill for over $320. Why? No one knows. No one responds. No one fixes anything. I went to another store looking for a solution, and it was even worse. They told me they couldn't do anything, that it was "my problem," and treated us like we were a nuisance. They even told us not to come back or they would have to remove us from the premises. All of this while I was recovering from surgery. This isn't just bad service--it's customer abuse. Unjustified charges, contradictory information, and employees who have zero intention of helping. T-Mobile: your system is broken, and your customer service is a disgrace.

brand new store with some very nice people working here. Would highly recommend for anyone looking…read morefor a new phone!

I purchased an iPad Mini that was supposedly unlocked and 10/10. I tried to activate the cellular…read moreservice and it was blacklisted. I have emailed and called multiple times with no reply or return call. I wouldn't purchase from this vendor

This place sold me a fraudulent galaxy watch 7 on eBay and then wouldn't respond. It didn't…read moreregister as fraudulent until it was outside the eBay return policy. These people scam customers.

A couple years ago I got Frontier Fiber and was ever so happy with it. Then, recently, they…read morenotified me they've been bought by Verizon. I know Verizon well, it's one of the worst companies you could ever want to deal with, so I cancelled my service. When I returned their equipment, the girl said to be sure to keep my receipt because they'll try to claim they didn't get it. I got a bill anyway. They call it a restocking fee. So they charge you if you keep the equipment and they charge you if you return the equipment. And the bill makes it very clear that if you don't pay, they will turn the account over to a collection agency to ding your credit. How is that legal? It's legal because Verizon is a corrupt corporation that spends big to pay off politicians to leave them alone while they screw the public. Never, never, ever do business with Verizon.

All they did was point to their waiting room furniture. Not a word. Finally, after about 20…read moreminutes without a word, we walked out. We returned at 8pm to be told almost belligerently that they were closing. Their response was that their office closes at 8pm. I said, "But your online listing says you're open until 9pm." They said, "No, that must be the other office on N. Dale Mabry." We will never consider this office again--even though it's the closest to our home.

I had the pleasure to buy a new phone from this store they are very professional and off good…read moreprices. I have miss Yasmin Help me she was a pleasure to work with definitely recommend coming here.

I came here and got both my phones glass repaired here in Tampa... very reasonable and professional…read moreplace! They had all supplies available and barely any time waiting... even with my phone which is actually one of if not the best on market.

Very understaffed, expect long waits. After they shut down a bunch of the smaller locations over…read morethe last few years, the remaining stores are much busier, so every time I've been recently, I have been advised that there would be an hour long wait. The staff is friendly, but they are overworked and overwhelmed.

If I could review T-Mobile @3432 Kennedy Blvd,Tpa leaving without a I would. 8/6/2025…read more A female rep ( just had moved here from MI) told me that this was the last week that I could get a "Free Samsung Galaxy 8 Watch Phone with Falls Alert Protection" as I had told her I was looking for one for my wife who has Parkinson's. She said that I could get 2 of these watches Free + a reasonable monthly fee+ *Insurance that she said I could drop in *3 months. Turns out these watches DO NOT signal for 911 when you fall. I had a bad fall & it didn't call 911. Our Monthly T-Mobile bill has doubled randomly with multiple charges of $1. Spoke to a Supervisor who said it would take $700+ to pay the balance for the 2 "free watch phones" or she said, "Maybe you could sell them online". To say that T-MOBILE has had a serious decline in the 14 years we've had them is an understatement. Calling their Corporate office in "Bellevue, Washington today. T-MOBILE is not a member of BBB, however their complaint rating is " 1.83 in negative ratings of which they have thousands. "If something seems to good to be True.. it is probably NOT True. Walk on by

I had a great experience, He was calm and understanding. The repair was fast and with genuine…read moreproducts. I will continue to recommend this store to others.

Just made a call and didn't get no help the guy working didn't seem like he wants to work nor help…read moreanybody