The absolute worst customer service ever for an owner trying to list a property. Airbnb was seamless and my listing was up and ready in 24 hours. I emailed VRBO 3 times to get the listing done. No response. I then wait an hour to talk to someone. I get disconnected. I call back wait another hour and disconnected again. I have emailed them multiple times for a call back and nothing. My address is reading in a completely different country of where my property is located. You can't trouble shoot it as it says you have to call them to sort it out. Not to mention the currency conversion and other features are not clear and their software appears to be ancient. After reading the reviews from renters I am seriously considering not listing my property with them. Get it together VRBO! read more

I paid 600 dollars a night for a beach front cottage at tybee Beach. I can't walk without aid so I was looking forward to spending a week looking at the ocean. Instead spent a week looking at a 25 foot tall sandune that blocked off the beach. I tried to complain to vrbo customer service and get some of my fees back, no luck and they believe they have no responsibility for their false misleading BEACH FRONT advertising. Emily Craig emilycraig67@ gmail.com read more

I have rented several places through vrbo. Unfortunately, I don't think I will be able to again. After checking out of a lovely house on Amelia Island, the host charged me an additional $100 and wrote a bad review because she said we left feces covered sheets and towels. This was not true. I contacted the host. She investigated and found that the cleaning crew mixed up the dates and the problem was with the people who rented after us. She contacted vrbo and explained the mistake. They refunded the $100 but they have not removed the bad review about me. They also have not removed the good review about the party who did the damage. Who will now rent to me with a review that says I left feces all over? I have tried to have the bad review removed but they say only the host can initiate that. The host has tried without success. Be careful when renting through vrbo. Their customer service leaves a lot to be desired and it seems they don't care about helping to correct problems. read more

My wife and I are retired and enjoy traveling. We prefer renting a home versus a hotel room and have used VRBO for several trips. Our last trip to Napa, CA resulted in me taking the time to give the company a very poor review. First, we received a call the day before we were to check into the property letting us know that it was no longer available. We were given a choice of taking another property that was 30 minutes further from our destination or receiving a refund. Second, I found a $400 "service fee" on my statement that I may have overlooked. after several left messages I finally talked to someone in customer service who couldn't tell me what the $400 was for. Moreover, after a few emails, my question has not been answered. I understand the cleaning fee but when the company is so hard to communicate with and refuses to give an honest answer my advice to anyone who likes to rent homes when they travel is to stay away from VRBO! read more

No consumers protection , zero quality control of product , customer service should have a different name . Our rental for X was 2021 in Lanzarote,Spain was unsanitary ,mold and smell. Had to move to a hotel with our child . Contacted Vrbo , owner and local rep . Vrbo refused to refund . This is perfect example of globalized failed business of 3rd millennium where customer functions as ATM read more

DO NOT RENT THROUGH VRBO they are the worst company as far as customer service goes. i rented a beach house through them. The agency that represented the beach house was call, "Cal vacation homes". The worst agency to deal with. 1-charged us $499 for cleaning agency! the house had dust bunnies everywhere. 2- charged $200 for the hot tub water to be changed and cleaned! Had sand, scum in the bottom of hot tub and oily water. 3-they did not informed us about the neighbor's construction during our vacation. 4- had no dining table ready for party of five inside the house. We were forced to use the coffee table. 5- they showed a small almost private beautiful beach in the picture and said it was easily accessible, but it was not! We rented this place for its hot tub, beach access, quite atmosphere and trusting them for during the Covid to be properly cleaned! ALL LIES AND WAS THE WORST EXPERIENCE ,AND VRBO COMPANY DID NOT PUBLISH MY REVIEW BECAUSE I MENTIONED I HAD TO PAY $200 DOLLARS FOR TUB. DID NOT GIVE ME A CHANCE TO LET OTHERS BE AWARE OF THIS PLACE. THE PLACE HAS ALMOST FIVE STAR RATING! NO WONDER! REVIEWS ON VRBO ARE WRONG AND SET TO FOOL PROPLE. DO NOT TRUST read more

Vrbo - The agency representing the owner of the house - Vacation Rentals Near Me - Wareham, Massachusetts

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I would give Vrbo 0 stars if I could. They booked and took my money for a place that is not being rented on Vrbo anymore. I talked to the host and she said that she has been renting to traveling nurses for the last year and it shouldn't have even been listed on Vrbo. I had to make a last minute reservation at a hotel because I didn't find out until I was on the road to my destination. I have called Vrbo multiple times to be refunded and they will put me on hold and then I will get disconnected. This morning I was on hold for 45 minutes and then they hung up and haven't called me back. Secondly, I had tried to book another spot and the system crashed saying "internal error" and that the dates were no longer available. Meanwhile apparently the reservation and payment had gone through which I didn't learn about until the next day. Then the host changed my check in date to a day later and a day longer just a day before my arrival date. Obviously, this didn't work for me. (Who can just change their vacation dates like that???). I was told I needed to cancel so I canceled and then since I canceled "too late" they haven't refunded me fully! I am still missing $100 from this booking. I CANNOT believe how hard it has been to get refunded for both of these issues. They have not even apologized despite booking me and charging me for a spot that was not even available. Currently they owe me almost $700. At this point I feel like they have just stolen from me. It has been a nightmare. I will not be using this site again. Stay away! This is completely unacceptable customer treatment! Give me my money back Vrbo. read more

Hello Eric, As I mentioned in my emails on VRBO, and in my voice mails to you, I am a carrier of COVID-19. Therefore, I cannot travel or be in contact. So I have to cancel. I am sorry. Please refund 100%. Thank you Xxxxxxxxxx The policy is to refund 100%. I got nothing. Eric Higa is the owners name. Xxxxxxxxxx His name is Eric Higa, and he owns multiple properties in Las Vegas. ***. Eric Higa. *** https://t.vrbo.io/JGB50pmT05 read more

Worst customer service ever!!! They have the least user friendly website imaginable and their supper people have absolutely no idea what they are doing! This is why Airbnb Crushes them!!! read more

Requested a rental for Memorial Day Weekend. Communicated with the host (per his request) the demographics of the group and was confirmed within the host's 24 hour cancellation period. Nearly a day and a half after the request was made, I received a cancellation notice from the host. I contacted VRBO who told me they apologized for the inconvenience and that I would receive my refund (~$2300) in up to 7 business days. No effort to make it right and completely unabashed about having thousands of dollars of my money. There is a reason the short-term rental sites are dying off. read more

Vrbo promptly takes your money at time of booking but makes it hard if not impossible to get your refund when you cancel. Do not fall for their easy cancellation policy. It is nothing but a gimmick. Took 2 weeks and over a dozen phone calls and being kept on hold for hours for me to get my money back from VRBO. STAY AWAY from VRBO. read more

Currently having a significant problem with VRBO as we had always had good experiences until we checked into a property owned by Ritchie WALTSAK in Glenwood Springs, Colorado. We entered the "home" which was actually a converted garage and immediately smelled musty damp smells like a place that had a water problem. We informed VRBO and the host and then left this property within about an hours time. We requested a full refund as this was simply untenable and bad for our health. The smell was a constant one that indicated there was a problem with the property. The solution was the owners adult son Garret brought in a dehumidifier which we said would t correct something of this caliber. We had to find a place with no time to do so and this week is our vacation. We have called no less than three different reps for VRBO with each one apologizing but still no results. They say they will contact the owner but they do not get results. they say it's up to the owner to issue a full refund. What about the corporation governing this transaction? Where are the leaders of Expedia corporate???? VRBO is owned by Expedia. Next stop the C suite of Expedia and then the Board of Directors. This is frankly appealing customer service. We expect VRBO to ensure that good customers are treated fairly and equitably. Patty Whitnah We will never rest until this is resolved! The place we booked out of desperation was also through VRBO, but rest assured never again will we use VRBO if this is not remedied with a full credit to our credit card. read more

Reserved a Cindo in Maui through Vrbo. Unfortunately we had to cancel our trip ( Truly sorry for What Maui is going through). VRBO announced that they will refund the svc fee IF you had to cancel your Maui Trip. I contacted the Host of the Condo to cancel, But I asked the Host to only send me a partial Refund and Donate the Balance to the people of Maui who could use it. Well I contacted VRBO for there svc fee refund, they Told me NO, they said in order for me to get the refund, I would have to also get the whole refund from the Host. Since I only got a partial refund and the rest was Donated, I did not qualify for the Refund. Are you kidding me??? They Host didn't Keep any of the money, it was refunded and some was donated, but they didn't keep any of it. I feel like Vrbo is penalizing me for being nice and Trying to help the people In Maui. Bad look from VRBO. Now I see why the low rating and seeing why people are saying to Stay away. So I'm also saying, stay away from VRBO!!!!! read more

1126 Shadow Ln Victor, ID - the owner is a jerk. They didnt clear the driveway or sidewalk of the snow. Did respond to service call needs so we had a non stop blinking light in the living room the entire time of pir trip. STAY AWAY FROM THIS PROPERTY! VRBO was also challenging to deal with approving my review. read more

Worst customer service I have ever experienced. I called 9 times and was hung up on by 7 different reps after being on hold for 2 hours and 55 minutes during one call and 2 hours and 17 minutes on another, meanwhile I was 3,000 miles away from home. Vrbo left me and my family stranded for an entire weekend without accommodations for my entire stay or a refund in a city across the country from my home. They had me pay premium same-day pricing at a hotel even though I booked my stay with them 4 months in advance. When I asked to be transferred to a manager, a manager names Marcuz got on the phone and yelled at me. He said, "don't play with this one ma'am," as if my family and I being stranded would be something I'd be joking about and just completely belittled me. I am appalled by their lack of empathy and disregard for my and my family's lives and safety. This is by far the worst customer support experience I have ever had to deal with; never have I been hung up on by multiple representatives of a company; never have I been left without a reasonable resolution when I am 3,000+ miles away from home; never have I been left stranded across the country without a place to sleep; never have I been yelled at and threatened by a Customer Support Manager; never have I had such an abominable experience that I am forced to warn others of such possible atrocities. Stay away from Vrbo or you may very well have your vacation turned into a nightmare like mine was!!! read more

We booked a trip to Blue Ridge and VRBO processed a security deposit of $1500 on our credit card. I have called numerous times to get our security deposit returned and they tell me different stories each time I call. We checked out on July 21. There was no damage and the owner of the property gave us a glowing review. Today is August 10th and they still haven't refund the money. I would recommend not booking with VRBO. Bad customer service and they are holding our money for no reason. Very frustrated!!!!!!!! read more

Absolutely terrible customer service. I was harassed multiple times by their client. I was called names, ugly and fat shamed. I attempted to contact VRBO customer service and they have ignored me. Please take your money and vacation elsewhere. read more

Vrbo - The on going harassment from Robert Conrad who owns and operates Escape Vacation Homes with his criminal wife Monique Conrad. - Vacation Rentals Near Me - Wareham, Massachusetts

We rented a house at Bear Lake, Utah. Imagine our surprise when we found another family occupying the property! The hostess offered us a refund, but we had to scramble to find another house for 18 people on the busiest week of the year. I will never use Vrbo again. read more

This person penalized me for being unable to travel during COVID19. the website said all but the service fee refundable up to 24 hours before and she says different now. What moral person would be ok financially hurting someone during a crises read more

Vrbo - Vacation Rentals Near Me - Wareham, Massachusetts

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Vrbo doesn't even deserve 1 star. My friends and I rented a house in New Jersey on August 8th, 2020. The house failed to meet the CDC health and safety guidelines. We felt that we were putting our children and older relatives at risk. So we left the next day. Vrbo posted the following CDC guidelines on cleanliness. "Vacasa premium cleaning premium cleaning trained housekeepers carry out consistent cleaning measures that meet or exceed all CDC guidelines" The house we rented was filthy! As we arrived there was garbage piled high outside. mop, broom, pail, and other cleaning supplies in the corner of the dining area as we entered the house. Thick dust on the airconditioning vents, dust on the dining chairs. Stained mattress cover, the bathroom was leaking water on our heads into the dining room below. We could not stay in this disgusting rental. Vrbo does not stand by their customers. We asked for a refund and have been denied!! It was a horrendous experience. stay away from Vrbo! They lie about their health standards and refuse to take responsibility for their filthy homes!!! We spent thousands of dollars and are left to foot the bill. Vrbo ruined our vacation! read more

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VRBO double booked us. We reserved a house 2 1/2 months before vacation. A group of 9 adults. After we rented house with deposit confirmation everyone put in for Quarterly leave and was all set to go 5 days before we where to leave we hadn't gotten a official address so called VRBO and they told us we they had double booked it and after being on phone for several hour (5+) all total still no results and no place to stay. DONT USE VRBO read more

We rented a condo in Hawaii and paid in full on our credit card. The host mysteriously stopped all communication 1 hour before check in. We were never sent check in info and could not access the property. VRBO had a 40 min hold time. They informed us it was up to the host to issue a refund regardless of the circumstances and the only thing they could do was send an email. This is a total scam! read more

I rented a unit for 31 days: Nowhere in the tiny amount of information I got was there ANYTHING about having to also set up parking, or that there was no free parking included. I got a notice that the day before my arrival I would get the information I needed regarding check-in: i.e. address and how to access lock box. The day before checking in, I got a text at 5:01 p.m. saying the unit was cleaned and ready for my stay. At noon the day of check-in, I got a text that had a link with check-in instructions for check-in any time after 3:00 p.m. On the day of check in, I got to the site at approximately 3:40 p.m. and pulled near the building to read over the information in detail about where to park and so forth. I was HORRIFIED to see that the information said to park on the street. As far as I could see in every direction there were parking meters lining the streets. The information said that the meters were "free after a certain time" and that the city will give "3 free nights A MONTH (all caps mine) for overnight parking. Any additional nights, you will need to pay for parking." I saw a parking lot next to the building, but it was a paid lot. I saw that it had monthly rates (although none were listed). I found a phone number for it and called the number at 3:55 p.m. No one answered, even though I CLEARLY called during business hours. There was no way to pay via card to stay in the lot, so I couldn't stay in the lot. I do not park in unauthorized places. I drove around and around the block and could not find any parking that didn't have a parking meter. At 3:59 p.m. I texted the tenant and asked where I was supposed to park. I waited for a couple of minutes and then called and spoke with the tenant at 4:02 p.m. We spoke for 4 minutes and 52 seconds. I said I could not find any parking that was not metered, and that I had called Interstate Parking and no one answered the phone. I didn't know what to do and was so frustrated and stressed out that I wanted to cry. He wasn't much help, just kept talking about the street parking, and I kept reiterating that it was all metered and I couldn't be feeding meters all day long for a whole month! As we hung up the phone, they texted "most of our guests have no issue finding free spots on the streets, that is the option I suggest.....street parking is the most common option, feel free to take any open spot...." and I will "need to call in for free overnight parking. It can be tricky to find parking after 8pm." And then told me about having to call for a permit and so forth. I said that I read that in the directions, but I was staying for a month, so what was I supposed to do? They replied that the "free street parking really should work. If you have any issues, I will be happy to try and help." If I have any issues.....I WAS having issues and they were doing nothing! Then, I noticed that there were cars parked right next to the building on both sides, leaving a center lane open for cars to drive through, and I called at 4:11 p.m. and asked the tenant about it. We spoke for 32 seconds and he said, "yes, that should work." I said, "really? I'm not going to get towed or anything?" He said, "no." (By the way, the only reason I asked about towing was because of the yellow lines on the drive...but then again, other cars were parking there too. NO WHERE did I see any signs that said, "no parking," or anything that would stop me from parking where I did. I NEVER park in unauthorized places knowingly.) As I was staying for a month, I had to make two trips to the car to bring my things inside. There is no way I would have been able to park STREETS away (if I could even FIND any parking) and walk to the building carrying my belongings and do that twice. December 15 and 16, my car was fine. On 12/18/21 I went outside to get in my car to go see some houses (as I am trying to purchase a home for my pregnant daughter and her husband) and my car had disappeared. I had no idea what had happened to it. I thought it had been stolen! I texted the tenants and the VRBO people and said my car disappeared and after a few minutes, the VRBO people texted back that my car had been towed! I never would have rented this place had I known about the parking situation. They leave you to fend for yourself...figuring it out all last minute...and you can't cancel then!!! read more

Vrbo Property ID: 7631482 in Santa Ana Be aware of this property. I was booking the last minute for my tenant for 2 week of repair stay. The booking was happened on the 15th midnight and cancelled by the 16th at 9:55 am because of my tenant decided to break the lease. The property manager just refused to refund me even half of $1,538 I paid. I understand that she has some cost to incur, but Vrbo couldn't help me regarding this cancellation issues. I had previous stay with VRBO, bad experience as well (the condition of the unit and noise owner upstairs). But the owner was a sweet family. I did not post any review which I should. Don't trust this company and any of their listings. read more

Galway, County Galway, Ireland VRBO Property ID 1006608 VRBO Reservation for July 5 - 11, 2022 We have rented other VRBO/ HomeAway (each of those rental companies owned by Expedia by the way) properties in the past, recently in Dublin. We have never experienced such poor Management. We will never rent through VRBO again. After calling the rental apartment's management ahead of time as instructed, upon our arrival we waited on the street for about an hour for anybody to greet us and let us in. We had been given a very unspecific address ("Dock Road") to which to report. Our phone calls to the management's numbers we were given went unanswered. Emails, texts were not returned or acknowledged. When we finally did make contact with the "Property Manager" we were rudely told, "Your phones are not working." In fact, we had recruited local residents while waiting on the street outside the apartment to call the management's numbers from their phones, but those calls were unanswered as well. Our phones were working perfectly for others calling us from Galway. We surmised from the lack of response from the property manager that she was not even in Galway to assist us with anything of concern. She sent a housekeeper to let us into the building and apartment an hour after our arrival. The housekeeper was maskless and when we tried to reach her the next day with other questions about the rental she told us she could not help us because she had Covid! We subsequently tested positive with Covid. One text back from the property manager said she didn't get back to us because she was having a "late lunch". Another stated she was "out of the office". She gave no response when we requested that she please come to the apartment to go over problems. Clearly she does not take her duties as manager of the property seriously. The general lack of interest in helping make our stay comfortable by attending to simple requests lasted our entire stay . * Crevices in the bathrooms, particularly the Jacuzzi were full of dirt, junk, old soap and mold. * Lots of old, dried bird-droppings, as well as used cigarette butts were all over the balcony * There is a Queen sized duvet on the master King size bed. * The info on the owner's sheet to reflect that the key box combination is was incorrect. * One of the toilet seats was loose and the lid was off its hinge. * Cleaning had been superficial at best. Floors and counters were spotless, as advertised, but the glassware was questionable. Several stored cooking pots had to be cleaned before using them. * An un-defrosted freezer * Disgustingly moldy skylight. Also, if you're looking for a restful apartment over looking Galway Bay this place is a roosting place for dozens of seagulls who screech and call 24 house a day and the the docks that the place looks out on are also active 24 hours a day with continual large ocean shipping tankers loading, unloading and turning around within few yards of this building. This was definitely not a unit that should be rented for this exorbitant price. And better overall management communication should be required. Clearly VRBO id a poorly run business which does not care about renters. DO NOT RENT THIS APARTMENT. FIND A BETTER RENTAL AGENT OTHER THAN VRBO. read more

Stay away from this website. Go to airbnb instead. Property owners list in both places, book from airbnb. I tried to book a vacation and their website said "property not available" when i clicked on "book now" for 2 properties. So I went ahead and booked a third property. But later I saw that all 3 properties have been booked and charged. vrbo admitted that their website had problems during that time but have not refunded me my money ($7K), it has been weeks. And now they say take it up with property owner, who are contending that the bookings were non-refundable. STAY AWAY FROM THIS WEBSITE, GO TO airbnb.com. Note: I am not working for airbnb and even have records and complaint numbers from my interaction with them read more

VRBO uses the classic "bait and switch" scam. We recently rented a vacation home in Arnold, CA for 5 nights and were quoted $285/night from the VRBO site. Upon checkout we learned about the numerous additional hidden fees that made the real cost nearly $500/night. To add insult to injury the outside patio seating areas and barbeque grill were absolutely filthy to the point of being unusable. So much for a "luxury" vacation rental. I would give them 0 stars if possible however I say F**K VRBO. Will never use them again. read more

Booked a VRBO home MONTHS ago for a event near Ottawa. It was cancelled 3 days before the event. I lost deposits for restaurants, rental cars, entertainment etc. People booked time off work due to the drive to this specific location. I had to put together an event in THREE DAYS due to the short notice. What a horrible system. I posted under an ad I saw on Facebook about this situation and they told me to DM them. Of course it's been almost a week not and they haven't answered. VRBO just wants to look caring...anyways I would never advise using them again. We won't get our deposits back or the day everyone took off work. Disgusting. read more

Owner canceled reservation one month after reservation with no explanation. Never rent from them and particularly not from Dion of 'Beautiful And Modern, Comfort And Convenience With Island Flair!' in Nassau Bahamas read more

Worst service. Few landlords provide bad customer service and rude. VRBO covers them instead taking actions.

VRBO doesn't protect travellers. Booked a trip by mistake, realized that I can't go 2 hours later, contacted host immediately and got a firm NO for refund or dates change. Just gifted 1k to some guy from Hawaii. read more

STAY AWAY FROM VRBO! The host never confirmed my reservation and that's why I have not sent a payment. Yet and surprisingly Vrbo doesn't know that although they had emailed me after 24 hours to let me know my reservation was withdrawn. Despite all that they keep emailing me asking me for a payment that's not due because their host never responded to my reservation request. The host wasn't even courteous to respond to my reservation in a timely manner, I was left wondering whether or not I'm getting a confirmation as if I'm asking for a favor to stay in their place. This was my first time using Vrbo and will be my last. I'll stick to AirBnb, they offer way better customer service. read more

I hope you are not hosts! Guests are able to ignore all house rules put forth and treat your home like a doss house and VRBO will do nothing to support you.They are the worst buisness! You will be hung up on and you will spend hours back and forth. 45 minutes later and click! We will be pulling our listing! It's not worh the hassle and lack of respect shown by some guests and zero help from VRBO. read more

Super bad experience! We rented a place through Vrbo for a weekend in Niagara during October, the host asked the payment in advance, more than $300, never answered us when was time to check in, we lost all the plans we had, and Vrbo doesn't wanna be responsible about it! After following all the requirements just yesterday, after 5 months, they finally decided will not return the money, for something we didn't use at all! Completely disappointed and unfair! For sure, I will not recommend this company at all! read more

We placed 4 of our brand renovated apts by the beach in Florida on VRBO to "test the waters" and after 3 months we have yet to receive one payment from vrbo for any of the rentals, which we received 5 stars each from them. We have called them during the day and in the evenings and all we get are Egyptians, Philippines, or India representatives that cant answer any questions except they all say that they have "escalated the problem" just to get rid of me. They refuse to delete my listings or pay me any of my money. We have filed a lawsuit against this company and are pursuing criminal charges for felony theft by deceptive practices. Stay as far away from this company as possible. They are foriegn based outside of US jurisdiction and you cant do ANYTHING to stop their conduct read more

Vrbo host canceled our trip 12 days before arrival. Vrbo isn't doing anything for us, and now we can't find a place to stay. We booked our trip months ago. I don't recommend anyone using their service again because there are 0 guarantees. read more

Property # 2067492 My family booked for a stay in La Jolla ,CA , there was listed 3 "house rules" one stating a camera outside the front door and if more than 3 visitors walked in that we would be charged 400 per person per day and vacated off the premises, sad because the whole reason why we were taking the trip was to visit my daughter and son in law, but ERIK the owner said even though they were not staying there if they enter the premise I would still be penalized. Ok so fair enough a little silly but we could figure something else out. then 10 days prior to our stay ERIK emailed me with 2 pages listing 14 house rules which state the camera was inside the front door and there was a noise monitor- which is absolutely BS. So, after I confronted ERIK about my concerns, he in an email he said my phone number was not working and to call him and talk like an "adult"! Ok so I called him, and he states let's just cancel the reservation and I will give you a full refund, but do it prior to 6 pm tonight, I cancelled our reservation while on the phone with him and still no refund 4 days later. I called VRBO and they stated on Monday ERIK is not allowed to have noise monitors or cameras inside the house and will reach out to owner for the refund, after 3 attempts no luck so she was going to email the owner Rich. Today Thursday still nothing so I called VRBO AGAIN, spoke with Melanie, which was very rude and unhelpful, she said he was not responsible for my refund and "next time I should investigate my rental properties" WHAT are you serious!!! So, I am out 2500 because ERIK said to cancel and would give refund well here, I am no refund and no rental! I will post this anywhere and everywhere until I am heard and refund has been received! Beware of Erik and Lucia frauds read more

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VRBO charges the owners and renters, has a terrible cancellation policy, and is of absolutely no help in customer service. I am learning in a very hard and expensive way to never go through them again. What a racket! read more

Resort was closed due to lack of snow and company refused any refund; commission well-earned! Speaks for itself: this company solely serves as a screen for property owners and will do nothing else but cash in on commissions giving zero customer service. read more

VRBO is TERRIBLE if something goes wrong in the house you rent. DON'T USE VRBO. We booked a house in San Francisco last summer and arrived to a house with the owner and his family living in it. He was rude, yelling at us to move our car from the driveway. He didn't even introduce himself, just started yelling. The description did not say that he lived upstairs with children who make a lot of noise. And, the pictures did not match the house. When we called VRBO they told us to leave and they would put us up in a hotel. After we left they said they couldn't find a hotel but that if we found one we would get reimbursed. We were never reimbursed for the hotel or the house. We called dozens of times and it doesn't help. They just give us a case # and don't solve the problem. read more