I booked a vacation in Marathon, Florida from 6.19.20 - 6.24.20 and I had very high hopes as I made sure I called ahead to ensure certain accommodations were in place. Obviously during this time- I would not accept everything to be accessible but my stay was beyond repair and one of the worst experiences in my life. Let's start with the fact that I was never told by VRBO that this property was under heavy construction that affected us in different ways. The worst part is that I called the VRBO representative personally and still was not told about the construction but furthermore on the VRBO site there is no mention of this at all or in the email sent right after I paid telling me how excited they were for me to get to the vacation but once again no mention of any inconvenience coming my way. Please see below for all the inconveniences: 1. There was constant construction on the 2nd floor and outside that would start at 7am daily which of course made everyone uncomfortable and cranky. Not to mention debris, screws, nails, dust and garbage in the hallways and staircases. 2. There was no front lobby which meant that you had to use the back entrance and there was no elevator provided for a 3rd floor stay. 3. The new doors added to the renovated rooms would deactivate or lock on themselves to the point that we were locked out of our room for 3 hours while they had to get maintenance to open the door. 4. I went there with the intention of celebrating my bday and the pool was closed 2 out of the 4 nights I was there when I had made sure to call before to make sure this would be an amenity that was available due to COVID pandemic and outside activities being closed. 5. We also wanted to do laundry before leaving and the front desk was unable to help us with basic information like the cost of the laundry services, help with change for the machines, basic laundry hours or a sign in sheet to get a turn as there were others waiting for the same service and were told to figure it out on our own. All in all - this was my first time using VRBO and it will be my last time. I will make sure to anyone I know from the metro area to ever refrain from using this service again. I am going to make sure to reach out to the necessary parties for a refund as this is not the type of service that should be provided especially when it comes to travel accommodations and customer service. read more

Don't forget the cleaning and hidden fees. Way over priced. Don't forget the cleaning and hidden fees. Way over priced.

This is the most UNPROFESSIONAL company I have encountered, in a long time. I scheduled a vacation from 7/6 to 7/13 in Deerfield Beach, Florida and a Natural Disaster, Hurricane Elsa struck the State of Florida, and I requested a refund, of $1058 dollars, and they said NO because it wasn't covered by their cancellation policy. Natural Disasters NOT covered?! The owner Daniel, didn't answer calls, customer service, kept calling him, to NO avail and customer service kept me on hold, for extensive periods of time. What a horrible way to treat Customers! Stop blaming the customer, for something beyond our control! read more

I booked my stay on VRBO and system showed payment failure. After sometime I got to know booking was confirmed. Now it has been more than 24 Hrs and VRBO customer care is unable to cancel my booking even after it is approved by property owner. #pathetic experience, #poor system performance, #delayed customer care response. read more

Vrbo communication is terrible, and the fact that when the trip cost changed, vrbo was unwilling to reduce their fee, which is supposed to be a percentage of the cost of the stay is a terrible way to do business, I will never use vrbo again as a result. Airbnb does a superior job. read more

THE WORST COMPANY EVER.... I have been going back and forth with VRBO for over a month now. I booked a property and right after I booked it the homeowner reached and let me know that the property was double booked. She initiated a refund and that was that. Well, a week later I still haven't received my refund, I have now reached out to VRBO over 10 times and each time, I have been advised that my case is being forwarded to the "upper management" and that my refund will be processed within 24 hours. Well, a month later and still nothing. This most recent time I reached out, the rep was trying to push me off the phone and told me the same thing, I insisted I stay on the line until she could at least email me a confirmation on what we had talked about. 45 mins later of sitting on hold, and they just hung up. WHAT AN ABSOLUTE JOKE read more

Do not rent form Sue at Kure Beach North Carolina. The property is located at 1100 Fort Fisher Blvd S #802 Kure Beach, NC, USA 28449 When and If you can contact her, she will give inaccurate information and make commitments that she has no intention of keeping. Don't let her ruin your vacation the way she ruined mine! read more

Heartless company that is strictly a money grabbing organization. We had booked a house on Long Island from Dec 28th till January 6th 2022. On December 22nd we received worked that Covid was rapid in New York. My wife has stage 4 cancer and was going thru Chemo therapy, so we had no choice to cancel. The owner said he was very understanding and was willing to cancel and said Vrbo might charge a fee. Vrbo refused our cancellation and has charged me the full $5,800! While I will try to rebook this house this spring but not if the only way to book is with Vrbo. Shameful! read more

If I could put zero stars I would. VRBO bar NONE, has the worst customer service, the most ridiculous algorithm for listing order, and does not protect the owner. I have multiple STR properties and compared to Airbnb, VRBO falls short in every conceivable catagory. If you have a short term rental property, stick with Airbnb and dont waste your time or money listing with VRBO. read more

This VRBO rental in the Houston area is unsafe and filthy. My experience at this house was awful. I try not to sweat small stuff so I contacted the owner upon arrival to let him know that the house was unclean. He stated that "the cleaning lady" had to leave to pick up her child and had not finished before I arrived at my "early check in time" which was only 45min before the time he had agreed to weeks before this date. He then said they would come back. An hour &half later one man showed up with the owner and pushed an already filthy cloth sweeper across two floors stated he didn't know where the broom was located or dust pan and used one towel to "wipe" all towels counters etc. I asked that they remove the used soaps and body care bottles from the showers and pull the trash in bathrooms and kitchen some of which had sanitary items in them upon arrival. I asked several times that they please remove the dead flies from the window seals which at that time a female joined them to "clean." Things I did not notice at the time included the stained sheets, bleached spot towels, beds with mattress toppers and no mattress, ceiling fan in kitchen with huge dust and dirt hanging from them, knows missing from the stove, smoke detectors unplugged near kitchen, broken furniture in nearly every room and the floor with boards both missing and lifted as a fall/trip hazard. We did our own cleaning after they did a horrible job and asked our son to bring us cover from his house just so we could try to sleep and attend his college graduation the next morning. We attended the graduation, but recieved a call from the owner about the internet that never worked while we were there. The internet was really not a big concern to us because we came to spend time together and not really watch TV as we do at home. The internet provider came and stated he could not fix it called the owner who came and tried to fix it. I let the owner know we are less concerned about the internet and more concerned about how unclean the house still remained in areas that we could not fix or eliminate i.e dirty sheets, towels, bathroom and broken furniture along with some detectors that appeared unplugged etc. He stated that he had a hard time getting help he did not have to watch clean the house. We agreed to push past this until the gas detectors started to alarm us and several calls and text to the owner went unanswered. The owner finally answered my husband & asking " what do you want me to do" after we & he checked to see if stove was on which it was not nor were any gas burners left with the valves open he left returned with a different detector which also Alarmed for gas presence. We packed our things and started preparing to leave as he called the gas company and suggested that we could simply unplug the detector and ignore the alarm/warning this was giving us. If you value your safety and have any level of desire to remain clean and healthy do not book this listing. read more

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Well they wouldn't post my review because it was bad. And the place i stayed at kept my deposit. They had cameras inside where we slept and on the outside which i do understand that for security reason. They knew everything we did in the house and how many people were with me even charged me for a 6 month old baby, it was so creepy thats why they kept my deposit. I will never use vrbo again Buyer beware. Funny how they only ok good reviews on places. read more

this is the 2nd time dealing with this company. It takes 2 minutes for them to take thousands out of your account but weeks to put it back in when "something goes wrong". The first time they almost left my family without a vacation due to their refund policy after I paid for 2 properties and both had issues last minute. the 2nd time dealing with the , they used photos of a condo that isn't listed with them so when booking it shows that the credit card doesn't work. So they say "no worried, we have other properties (most higher in price). My scammer radar went off at that point and I started searching elsewhere. so found the SAME property, CHEAPER! the owners no longer used VBRO and actually called to see if they were still using their photos to scam renters into settling for something else. Also, don't sign anything that says you won't sue if your family is injured due to construction. That's why we were out of pocket thousands the first time we dealt with this company. We refused to sign when they asked 2 days before our vacation. this company is fishy read more

Where should I start, I am not someone that likes giving bad reviews but they kind of forced me to. We booked a property near Yellowstone national park. After booking, we received a letter for an appointment with immigration services so we needed to reschedule. Contacted the owner and he said that he'll change the reservation but he never did. Contacted him again after a week only for him to tell us that the property is no longer available for the new dates and suggested another ( more expensive property). We called VRBO and after many many lost hours ( worst customer service ever) they said that they won't charge us the cancellation fees nor the difference in price. So we booked the new property that was way further from Yellowstone than the original one expecting to be reimbursed the difference. Well, we never were. After many other useless calls with VRBO they finally agreed to reimburse the cancellation fees but never accepted to pay the difference in price. They even denied giving us the offer to start with. They were rude and unprofessional. On top of that, the new property was dirty and unsafe for children (bird poop, exposed outlets...). We will never book with VRBO again. We and everyone we know will support a legit website, not a scam that steals our money. Please do the same if you care about not getting ripped off. By the way, don't get tricked by their good reviews on their website, they just never post the bad ones,, trust me we tried! read more

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Thanksgiving break 2020, we booked a Family mini vacation for the 4 of us. We rented a 2 bedrooms, 1 1/2 baths for two nights at the apartment building owned by the Green Granite Inn Hotel, manage by Vrbo: manager Jennifer. On the first night we stayed, I tried to find a place to move. There was only regular hotel rooms, and due to Covid it's not an option. After the second night on our way back home, I wrote reviews/complains and asked them to please get back to me to Green Granite and Vrbo. Nine days later I haven't heard back from either one of them. The apartment is very outdated, the heat has a mind of it own. When we first arrived the place was freezing, but through the night so hot we couldn't sleep. Windows don't open: locks are broken, many electric outlets don't work, tub was dirty, moldy and rusty. We made tea, stove stunk the place with a burning smell! Silverware dirty so were the drawers. Main bedroom, mattress has a triple mattress protector bigger than the mattress. Every time you turn it makes you hot and makes you wake up, so exhausting and uncomfortable. Kids room door doesn't close if you don't slammed it. Bathroom in the main bedroom blinds don't work. WiFi doesn't work most of the time. Kids found a dirty sock under bed from previous renters. Lighting so poor inside the apartment and outside. So dangerous entering the building, specially after rain when it becomes ice. It has been a hell of a year for everyone! My girls came home from college for the holidays. We were so looking forward to relax and enjoy our mini vacation. Two nights was almost $500, not cheap!! We came back home so exhausted and disappointed to say the least. I hope Green Granite takes responsibility. We stayed there many times though the years, it was always great! read more

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I am happy that they refunded me 100%.... I will use them again but be sure to be careful making reservations and read the refund agreement

Homeowners beware! Potential renters can't contact you via the VBRO site! The customer service of VBRO is atrocious. I actually am not trying for a refund. I've been emailing owners, for over a week, to try and rent their places. My emails are not going through. There's nothing on their site about this issue. I have tried calling repeatedly. This morning I was told there was a 2 minute wait. The other times it was well over 20. I've been on hold for over 11 minutes and nothing. The person I finally got is trying to be helpful but so far no resolution. Two years ago someone infiltrated one of the VBRO postings and wanted me, as a potential renter, to wire money to a foreign country. When I tried to inform VBRO, after being bounced around, I was told their is no way to report something to Security unless I was the homeowner. Literally, they would do nothing. Seriously??? read more

This company is a SCAM!! Worst experience I have ever had when renting a property. DO NOT BOOK FROM THIS WEBSITE! They do not take responsibility for what owners of the properties are offering through their website. They will come up with every excuse not to refund you your money even though you can prove that the property listed on their ad is not the one you are arriving to. Complete scam on behalf of this company. The address for the property is 6839 Lendell dr, San Antonio TX, 78249. Property ID# 3846254. The Employee that cleans the property is called EVELYN. We paid over $2600 for 3 nights for this, and we haven't received a dollar back. Again, do not book from this website!! read more

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AVOID AT ALL COSTS! Seriously, this company is terrible. My nightmare started when I booked a property in Palm Springs. Including the property ID (2018486) so no one ever stays there. It was supposed to be an nice renovated condo with great amenities etc. First off, Vrbo & property management both state that property information including access codes, parking etc... would be available 10 days in advance. Lies because we didn't even receive anything. We finally got our access code the night before after we called and complained. Day of arrival: Check in was at 4pm. We arrive around 5pm to a completely FILTHY condo. Oh and by filthy let me tell you, there were urine & feces stains on & in the toilet, hair in the bed and showers. Dead skin cells, nail clippings, dirt, dead bugs, chips in the couch - as if some nasty person JUST checked out. Also let me remind you we are in the middle of a pandemic ...not really looking to come into contact with other guests nasty secretions. So we naturally call to complain and the contact person is with the vacation rental place TURNKEY (terrible) and she immediately gets all defensive and is like well I'm not the property manager so I don't know, but we can confirm your place was not cleaned (which is beyond messed up to hear an hour after check-in) but we can send a cleaning crew. She then is all about us signing some agreement. I was like I'm not signing anything until this place is cleaned. So we are already beyond horrified and to top that off their cleaning crew shows up with no PPE. Yes, no face masks, nothing. So now our cleaning crew is spreading their potential COVID germs everywhere. So we decided we are done at this point. After about 7 calls over the course of 2 hours with customer service at both Vrbo and Turnkey to get a refund we came in contact with several rude people who were like well...we aren't the owners so we don't know how to help. Property management tried to offer us a $100 food voucher, which was beyond absurd from what we experienced. We then demanded they move us to another property. After about another 2 hours of customer service being like...oh well my day is done I'm about to sign off let me divert you to someone else BS, Vrbo finally calls us back with our new property, which is about 30 miles outside of Palm Springs in the middle of no where. At that point it was almost 11pm at night and we just elected to stay for the night. It's a decent condo about $200 a night with yet another problem- roaches in the sink. Yes, I get its the desert, but no. That's not acceptable. I literally just couldn't deal but was so god damn tired. Looking to get a full refund today. This experience was beyond a nightmare. read more

STAY AWAY- NOTHING BUT A SCAM Unreliable and unhelpful! VRBO canceled our reservation 2 weeks before our planned Thanksgiving trip because the owner decided to use the property instead. They sent us to a "rebooking specialist", who was less help. After being shown a trailer and a shack, the guy had the nerve to tell me that "there isn't a lot available before a holiday weekend, you'll have to make due with the leftover crap." Correct, that's why we booked 6 months earlier. He continued to explain that "VRBO is just an advertising platform and take no responsibility for the people who book with them." Save yourself the disappointment of having a trip canceled at the last minute by VRBO. Book with a reliable agency that values their customers. read more

Booked a mammoth trip and unfortunately the entire mountain is on fire. The home owners offered us a credit but that excluded the fee VRBO charged. When I called VRBO, they said they would only refund it if the home owner cancelled the reservation. They offered a credit, which is fine but what about the VRBo charge? The didn't do shit. When i tried calling them today, the phone lines are down. It's like they disconnected their lines due to hoard of angry customers they've been SCAMMING read more

Warning! Stay away from VRBO/Homestay. I wish I had read the many negative reviews posted before we rented with VRBO. We had a 16 day rental that lasted less than 24 hours. Opened the front door and was assaulted by pet odor. The home was dirty, to our standards (not the homeowners). Hairs in tub, on floor, dead bugs, dirty dishes, refrigerator full of owners foods, laundry in the dryer, inch of dust on ceiling fans, torn furniture repaired with duct tape. NOT what we expected, or could live with for 2 weeks. VRBO was horrible. They require you to deal directly with the owner. She ended up charging us for 2 nights, double the rate and charged a cleaning fee. Which she hadn't even cleaned in the first place. The worst part about VRBO is that they are charging us the service fee! They misrepresented this home and are supposed to stand by that. NOPE! $228 service fee for one night stay. NEVER use VRBO if you can avoid it. read more

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I booked a vacation rental. My host cancelled my rental for no reason against my will. AND I WAS NEVER REFUNDED. It has now been weeks. I am convinced that I will never get my THOUSANDS of dollars back. How is this a legal company? These people need to be shut down because they are a literal mob. read more

STAY AWAY. AVOID. CARE for yourself and NEVER rent with VRBO! They advertise houses that are unhealty and not as advertise. It's not like the pictures. Customer service is really bad, they do not care if you're not satisfied. The owners never contacted me within 24 hours saying there. VRBO is like a cheap version of other rentals without any services. Do not ever rent from them. AVOID at all cost!! read more

Stay away from Verbo property took all the deposit by lying that we messed with her property, before we leave we took a video of the property as a proof that everything is fine there because home owner was b... from the first day of our trip, we knew that we might deal with this and all the video proofs was provided to Verbo but they did not care and they closed the case. read more

I was trying to rent my vacation property with Vrbo, and completely unsatisfied with the experience. The site is confusing, the changes made by me in not visible for the prospective tenants, the notifications from Vrbo ,when the prospective tenants inquired about the property, never was sent to me, thus I missed the opportunity to rent my condo. In addition, the customer service representatives are badly trained and cannot answer my questions I asked a supervisor to call me, but never received a call. Enough is enough,- I requested to close my account. read more

NEGATIVE 5 STARS! May of 2022 I had a family stay at my STR & they used VRBO to book the place. Reservation ID HA-S1SSM8. Three months later, on August 24th, VRBO notifies me that the payment didn't go through. No help from VRBO on collecting and they won't give me any information on the guest so that I can try and get a collection agency involved. I've never encountered this problem with guests booking through AirBnB. read more

To Whom it May Concern at VRBO: My family and I have never been treated with such disregard, disrespect, and at times, down right cruelty as how this company with its policies and procedures have treated us. I traveled Europe in 2018 and only used the AirBnB app. It was flawless. I intended to use it again for our first vacation since covid, but a friend recommended VRBO. So I, stupidly, gave your company an opportunity. An hour before our check-in time, our host canceled our reservation. He said it was VRBO's fault that the company double-booked his property. I had been in contact with the host a week in advance, asking him details about the property as I have a fifteen month old baby. I wanted to make sure she was safe and as comfortable as possible. This is why I booked through a service like VRBO instead of a hotel room. A hotel room for an entire week is not conducive to an infant's happiness. And if the infant isn't happy, no one in the family is happy. Our family was an hour and a half outside of Chicago when I first saw the email that our booking was canceled. VRBO sent a generic email about other rentals. These rentals were a) not in our price range and b) nowhere near where we intended to stay. There was a statement that financial assistance may be available for rentals outside our price range. But no guarantee. As it was nearing the baby's dinner time, I called an acquaintance who did not know we were coming into town, but because they have small children, thought this could be a smart resting spot while we figured out our lodging situation. Although, here me out: These are uncertain times. Our baby has only had one of three vaccines needed to give her immunity from Covid. I have spent the last three years trying to keep her safe and healthy from this pandemic. You put her, and all of us, in harm's way. I will never forgive or forget your company for this. After four hours on the phone with VRBO, being transferred over four times as my case was "escalated" and the system was "down," it was after 8 pm when someone finally offered to book a hotel room for us. By this point, my baby was asleep in a makeshift crib in the hallway of an attic. It was hot but she seemed ok because there was a fan. I did not want to move her as she had already had a long day and was asleep. So I asked that I be rebooked starting the next day. The agent told me they could not do this, that I needed to speak with the "rebooking" team and that the only way to contact them was through email. Thus, I would be receiving an email the next day. "THE NEXT DAY?????????," I thought. But I calmed myself and hoped for the best. My husband and I slept in the attic near our baby that night. That was our first night. Our baby woke up at 5:00 am the next morning. We were being a huge inconvenience and there was not enough room for us at the acquaintances' house. So at 8 am we packed up and went to a friend's house because they had a basement we could camp out in. At 10 am, I received a phone call with a voicemail from VRBO, but I was putting the baby down for her first nap, thus could not answer it. I saw the missed call once she was asleep along with another generic email with options for us to book two different stays- one for two days & one for three (totally our entire stay) in Evanston, IL. Evanston is not Chicago. I emailed the representative back and explained that we paid for Chicago and this is where we wanted to stay. A different representative emailed me and asked me to give her my number and she would call. So I gave her the number and waited for her to call. I even kept my phone on for the baby's second nap. She never called. I emailed again. No response. That was that. Less than 24 hours after we were displaced, there was not another word from VRBO. There was no one reaching out. I suppose they assume that families have nothing else to do but wait for a call or an email. With a baby and having to move our things (all of our things) twice in less than 12 hours, we could not be at your company's beck and call. We moved a third time into a condo that was a friend of a friend's out of town. After cleaning it and child-proofing it, we were exhausted. So out of our five day vacation in Chicago (if you do not consider the travel days on either end of the week), we spent 3 days moving and cleaning. The only touristy thing my husband and stepson were able to do was visit the Field Museum. We canceled an architecture tour and other events because we were either moving, cleaning, or too tired from doing these things and from the stress of our "vacation" to do anything. Perhaps this sounds trite to your company. But our family is not wealthy. We did not have the option of "just finding another place" as we could not afford any of the other rentals or hotels- everything starting at $400 a night. There was no email guaranteeing VRBO would reimburse us. We simply could not afford a plan B for alternate lodging. We saved fo read more

They do not deserve 1 star!!! I have been waiting to get my deposit back for over 2 months now. Probably called them 10-12 times at least. I get a different person each time and get put off each time with the promise they will take care of it. Even the supervisors cannot get the job done. They never call back. absolutely horrible! Make sure you use an amex cc or cc company that will go to bat for you. do not pay with debit or check. Worst ever customer service!!! read more

I will applaud if VRBO goes bankrupt due to COVID-19. This company hides behind their vacation owners, claiming they have no responsibility to travelers. Air BnB operates under an equitable system for both traveler and owner, retaining payments until 24 hrs after a traveler checks in. Therefore, in an unprecedented time such as this, when a VRBO owner is unwilling to abide by the suggested company policy of a refund or 12 month rebooking, they can't simply pocket a travelers payments for their own greed because the company (Airbnb) holds the funds. Book with VRBO at your own risk! read more

Vrbo NOT to be trusted with PAYOUTS as they allow Guest to stay for free as they allow Chargebacks by Guest.

I stayed in a condo at Gulf Shores that had a 4.5 rating. It was a dump! The property, Phoenix VI, was great but if VRPO averages a good rating on the propert, parking, etc., with the condo rating it can be VERY misleading. I wish I could get my $1600 back!!! So if you see 4 or 5 star rating READ every review, don't just take the star ratings as valid. This owner is a Gold Star owner and they make you strip your own bed when you leave and things were actually broken in the condo, doors, furniture, etc. After working in healthcare this year and losing a parent we were really looking forward to this trip. This was such an unfair letdown. I feel scammed. Actually I was scammed. read more

If your still considering VRBO. Please Stop. Had a reservation for months. Then two week before I was supposed to arrive I email the owner and am told that the home was sold last year. (This is after I have already paid $700+ for the week rental that the owner had for almost a year) I contact VRBO via email (because you have to call Australia otherwise) and even though I am within there "guarantee" there isn't a thing that they can or will do. Now its been 10 days and I still have not been refunded and to make matters worse I have to pay for a whole new place so at this point I am paying for two homes for one stay. Believe the Reviews read more

We rented a place in Kihei, Hawaii and provided a 3 star review on the property. The owners were upset and came back to our review super aggressively. We did not change the review and after months (we even wrote to VRBO), the review did not show up on the property. VRBO is a scam and so are the owners. You should not trust the reviews on their site. read more

It's been confirmed. I will never seek out a rental with VRBO is is so bogus. And ABNB is no better. I rented a house in July, payment taken in full. 3 weeks before our scheduled arrival- on a very busy weekend where price are tripled in the area. I get an email say- sorry we can't rent to you. Please CANCEL your reservation. When I call VRBO they say, we can cancel that for you so the owner doesn't get a ding. WHAT!? Brand new listing to. WTH. Then I find another one and reach out to the owner to make sure its close to the university on this super busy weekend. It was available when I sent the email, and then poof- Sorry where rented. SO what the website is not accurate? Lets you book and pay, plan and the when they get a better offer they Cancel. I had bad taste in my mouth before all this, now its been confirmed. When you reach out the VRBO they say sorry, these things happen from time to time. read more

I booked a stay with VRBO on 10/29/2019. I was charged the full amount upfront ($3,383.46). The property owner never responded to any emails via the VRBO site, nor did he show up on the day of check-in. Because the owner of the property never showed up or responded, I am due the full amount I paid, because I was never able to get into the unit for the 10 night stay. I did not cancel the stay, so it had nothing to do with me. (Also, they removed the listing entirely). I also had to SCRAMBLE to find another place to stay. In any event, I have been disputing this with VRBO trying to get refunded since 11/1/2019. In the midst of all this, on 1/9/2020, VRBO charged me $3,383.46 (identical amount) AGAIN. So now I am disputing BOTH charges. I have been given the runaround. I've been on the phone and have spent countless hours trying to get refunded- to no avail. I get many "assurances" that they are looking into it, but it's been 3.5 months! And each time, I have to speak to a different rep, and they have to put me on hold while they go through my entire case file. Also, to make matters more confusing, they have assigned THREE separate case numbers for this. So now I am short almost $7,000 for a rental I've never stepped foot in. Shame on this business. They are thieves. And their business standards are incredibly poor- so much that after years of using their site, I will no longer do so. VRBO/Homeaway, please do something. Please stop sending boilerplate emails. Get a real person who understands the issue to help your customers. And please stop giving all of us the runaround. read more

I booked a trip for my family and later received an email for the host cancelling. I was told I would receive a refund within 10 days. I never received the refund so I contacted Vrbo. They said they could not help me. I tried filing with the insurance I purchased through Vrbo but apparently that does not cover anything if the host cancels or goes out of business. Vrbo kept their fees, the insurance kept their fees and the host kept their money. And no one wants to help with this at all. I have told everyone I know and will continue to do so that they should never ever book with this company. Total scam. They took $2500 from me and there is no repercussions. read more

VRBO sends customer credit card numbers to third party companies that post properties on VRBO "marketplace". Hit "Book" on VRBO site for a retail in Park City, UT. Their site reported an "error", but then I saw a charge from a third party company (property manager) for the rental. Contacted VRBO, they told us that they cannot see this booking in their system and they do not share credit card data with third party companies, but do transfer payments to them. Contacted the property manager, they told me that they "securely received my credit card information from VRBO and charged my card". I never provided a permission to VRBO to share my credit card, financial information with a third party. Cannot trust VRBO with booking or my information. Will not do business with them. read more

Hit or miss. Have stayed in 5 VRBO houses of varying quality. However, last stay was at 21288 Edgewater Dr,, Port Charlotte, FL 1/1/24. House had a musty odor and the smell did not attenuate through the night (black mold?). Called VRBO at 6 a.m. next morning to complain. Agent was very accommodating, but offered no resolution and advised to email owner, which I did. Owner never responded. Again, contacted VRBO. Again, very accommodating on the phone, but offered no resolution to the problem. Did not return that evening, and stayed the remainder of my time in a nearby motel. VRBO, owner and my credit card company refused to refund $1,929.56. Do not use VRBO, because sooner or later you lose big with this organization. Reported them to Florida attorney general's scam office. Suggest anyone else snookered by them, do the same. Maybe an attorney would be interested in class action suite, as there seems to be many dissatisfied scammed VRBO customers when checking reviews. read more

VRBO along with at least one of its property owners in Austin TX is the most inhumane with the most horrible business practices. 3+ months out from our reservation my spouse had a catastrophic fall making our trip impossible. Instead of recognizing the magnitude of our circumstances along with ample time to refund and re-list the rental, both VRBO and the owner refused. In addition, the service representative from VRBO that had our reservation and details conveniently 'forgot' to remind us that we had purchased insurance and said we had no choice but to pay. The amount of greed and lack of common decency is incredibly sad. Never trust this company! read more

Made reservations for my 50th birthday in April at a VRBO condo in Nassau for 6 adults. Because of Covid they closed down the island. The owner would not refund our money. We contacted VRBO and they refunded the service fee. We got back less than 5%. They won't do anything else. I will never think of using them again. They don't even deserve the 1 Star you have to give to leave a review. Beware. read more