They made it right. We received a nice house by the hiking trails. Thank you for working something out for us.

VRBO customer service is horrible. Avoid using them if possible. I recently stayed at one of their listings. They allowed the host to charge my card after I checked out with no explanation. I have spent 30 days trying to get answers and just keep getting the run around. Then they rejected my review of the property. Suspiciously this property has no reviews despite being listed and available for more than a year. I suspect they made some arrangement with the host. VRBO does not have the guest best interest in mind. Avoid them if possible and definitely do not give them your credit card info. And do not book with host that have no reviews. read more

Do not do business with any properties managed by David for Vrbo on the beach in Malibu. . We have contacted Vrbo who says to contact property manager who then says to contact Vrbo in regards to refund during sheltering in place restrictions with California and Texas. They are holding $6000 of ours and are renting out the same property during our dates! They are not refunding and not offering to change dates. Oddly enough we stayed at this property before and had problems with ants in the kitchen, grill would not heat, awful view of ugly empty lot and trashy neighbor house with mattresses on the veranda. Somehow their star rating on Vrbo is highly inflated and the low reviews are not making it to the website. read more

Vrbo - Here is the place to avoid in Malibu. Do not do business with them. - Vacation Rentals Near Me - Wareham, Massachusetts

If I could give this venue 10 stars, I would. We were in La Quinta, in a gated community. The townhouse/condo was very spacious, tastefully decorated with beautiful furniture. The kitchen was filled with every A-1 appliance one would ever need. It had 2 large bedrooms and 1 smaller one plus 3 bathrooms, showers plus tubs! We played many board games on the large dining room table while celebrating 4 family birthdays. They even remembered I was celebrating my 80th birthday and had a framed card wishing me Happy Birthday! It was such a personal and special touch!. There was plenty of room for our 4 families. We enjoyed one of the many pools & spas and actually had them to ourselves. The location was at the foot of the mountains, giving us a gorgeous view for pictures. It was one of the nicest places I have ever stayed in. Vrbo was in constant contact with me, and we were always informed of all requirements. The only negative comment we all made was that our stay was just too short!! We plan to go back again and again! read more

If I could give negative points, I would, one-star review is to generous. Like so many of your, We have also been screwed by VRBO / Sedona.org on our reservations to go to Sedona, AZ April 26,27,28, 2020. By order of the state we are unable to travel due to the Covid 19 lock down/Stay at home. We are currently under lock down until 05-03-2020. i called and spoke with the owner's representative and was told point blank that there was no refund, no credit, no adjustment, simply your screwed. I feel cheated and knocked down because I don't have a job any longer and Sedona.org / VRBO and their property owners, don't care. We are not allowed to travel, and you don't give a damn. Obviously, I will never book with VRBO again and will book through Airbnb which is working with the cancelled reservations. After talking to the representatives, I choose not to cancel my reservations as it won't benefit me in any way. Owners representatives who told me screw you: Kyla James, Sedona.org, 435-571-0024, Reservations: 888-265-3009 read more

I will never use VRBO again. A friend and I booked a place in Amsterdam 5 months ago. A few days ago, without explanation, it was canceled. We are 2 weeks away from arrival. There is no one to talk to other than unhelpful, uninformed, difficult to understand people who promised us a response by specialists and who apparently don't exist. We are still awaiting our refund. This is the worst customer service I have ever experienced. DO NOT TRUST THEM. DO NOT USE THIS COMPANY. read more

VRBO is a scam a rip off . Their guarantee is nothing g more than speaking with someone in the phone. They offer no assistance with returning refunds for canceled vacations out of your own control . Don't do it you will be sorry . They received one star because I was forced to put something . THE WORST read more

We rented on Nantucket - Nevermoor- the woman kept most of the deposit (2500) because 1) we used too many sheets (we told her we had 10 Guests and then she lied and said we didn't - I have proof thru email with her) and an extra night that she originally comped AND the rate was HIGHER then the rate we paid for the rental! We left the place in GREAT SHAPE. VRBO would NOT stand by me... basically their marketing materials say between u and the owner. SERIOUSLY! So I was going to write to the AG and I still might but I think karma will catch up with this woman "Diane" that's how they make extra money! Btw... I had washed most of the sheets but did not "iron" them I just folded them so they thought they were dirty......we paid a gazillion dollars to stay there, I have documentation for almost a year between me and the owner supporting all this VRBO DID ZIP OWNER RIPPED US OFF! I have used Airbnb in past no problem. Will NEVER USE VRBO AGAIN! read more

My husband, son and myself booked a getaway to Miami for the week of Thanksgiving. My husband's cousin invited us to celebrate Thanksgiving with them (in Lakeland - 4 hours away), so I booked an apartment for that 1 day and night. We left Miami, while driving to Lakeland, I realized I heard nothing from the host. I contacted her, to be informed my booking was not confirmed, and the location was occupied. Now I had already paid, and received confirmation from this very host, and I told her as such. She asked me to send her proof, I tried to call her, her number was not working. I called VBRO immediately. The rep' I got was very nice, very helpful. He too tried to reach the host, but had similar issues with her phone. He told me he was going to escalate my matter, to make sure I got refunded. Made sure we were at the legal check in time(4pm), before labelling it a 'no go'. He then advised I find other lodging. So here I was, on the road, with my family, on Thanksgiving, with nowhere to stay! I know my husband's cousin would have had us stay with them, but they already had 32 people at their house. I found a hotel room. The next day I was contacted, to find out what happened. And this is when this got bad. It was like pulling teeth! I had to provide ALL the documentation, even my message with the host, to prove I was wronged. DAYS of back and forth! Then in 1 email. I was told they'd refund my hotel stay. Good news is. I got my refund for the lost stay, but when the time came for them to refund the hotel stay. I was told to provide proof of when I was informed of such. Thank God I still had the email. I sent it, you'd think that would be enough...NOPE! Was told since my hotel was cheaper than the place booked, they would not refund. So if it were more expensive they would have?! Well, no to that as well. I was told the email was 'not what they meant' and if it were slightly more expensive they would have refunded. Hey VBRO...then why not say that in the email then?! Don't put things in writing, to then say it is not what you meant. I have been using VBRO for 12 years. I will never use them again, or encourage anyone to use them. read more

As they say, Live and learn. We had our 1st and only VRBO experience this summer for a rental in Big Bear, CA. Why I did not look at YELP reviews before I rented this place is beyond me. I had no idea that negative VRBO reviews were not posted. I found that out too late from a family member. I was able to leave a 2 star review but not explain anything which allowed the owner to come back and say things like "wish you had reached out while you were there so that we could have addressed the issues". Of course they knew the issues (nasty carpet - horrible furniture - ill kept yard, etc.) because I had detailed them in the original review which was not allowed by the owner and/or VRBO. I strongly urge anyone to search elsewhere. read more

Terrible experience. VRBO does not stand behind the properties that they advertise or their customers. Rented a house. In poor condition on arrival. Received no support from the property owner or VRBO to resolve the situation. Complete waste of $4000. Will never rent from VRBO again! read more

VRBO is providing false information regarding rentals. All fees are not included ( like pool heat) and booking criteria are not correct. we tried to book a property in Palm Springs CA. The criteria was a minimum of 29 days. We booked for 38 days. The property was listed as available. We were rejected as the property owner responded they wanted a longer rental like 60 or 90 days. They need to list that as a criteria on the website. These rental companies/owners are GREEDY! read more

Vrbo does not care about their consumers. I rented a house for Easter vacation and the owner refuses to offer a full refund as we are not able to travel due to Covid-19. Vrbo should do as Airbnb did and refund properties booked during this national emergency to help slow the spread of this virus. Vrbo has lost my trust. They have allowed the owners of properties to decide whether we get a refund or not but are not giving renters the possibility of reviewing the owners who are refusing refunds. So please do not patronize Vrbo or this particular owner. https://www.vrbo.com/342175?adultsCount=11&noDates=true&petIncluded=true read more

If "0" was possible that is what I would rate. Even with positive proof, pictures, documentation from third party they don't side with or investigate. They back the business only with no concern for safety and well being of customer. Especially don't rent with pool from them. They give absolutely no refunds. read more

Completely sold out to make profits at the expense of consumers. This business is a joke. We rented a property out of state for a friend's get together and upon arrival at 3 am, our code did not work. We spent HOURS on the phone with support, in some foreign country, disconnected multiple times all the while the support staff is telling us they have been calling the property manager with no response. Fast forward to the following morning, we are awoken in our hotel room by the property manager asking if everything is good- they had an alert a breaker tripped... we informed them of the sit and they stated nobody called the night before. Don't waste your time and money, use AIRBNB. read more

what the heck has happened to VRBO??? They used to be so reliable. Now my reservation, which is paid, is not showing on my account and I have been on hold with the damned virtual help chat for 40 minutes after being canceled once and now waiting for "Brigitt G" to "joined the conversation"....but NOTHING. I used to think this was a well-run company but their tech support sucks. Period. read more

Booked a trip most of a year in advance through Expedia/Vrbo for the first time. Silver Salmon Apartment in Anchorage. Received confirmation and the money (lots of it) went through. Confirmation said you're all set. 2 months later tried to increase the booking to 4 people from 2. It was a two bedroom apartment so should be no problem, but couldn't access the communication with the apartment owners or property manager either on the computer or on the app. Called Expedia/Vrbo and they couldn't either but said they would work on it. 2 days later got a really snotty email from the property about not fulfilling the secondary contract????:?didn't know there was one, and our booking was cancelled. Sent a reply outlining the communication problem and now that we could communicate I would send what they need. Got an even nastier reply and then they blocked all communication. Vrbo has processed the cancellation and are going to work with the host property. Don't book SILVER SALMON APARTMENT in Anchorage. This is not the first bad review for this place. These people don't appreciate customers. read more

Although I have had an excellent experience with the homeowners from our upcoming trip, I am incredibly frustrated with the app and the customer service of VRBO. The online option of adding guests by sending trip details is not working, and I have had to call the unhelpful customer service number twice. Neither time consuming call resolved the issue. read more

We arrived in Vegas only to find that the house we rented was canceled by the owner! We drove from Utah. We're exhausted and we still haven't been taken care of after 3hrs on the phone! The house we rented was 4300 Via Vaquero Ave and the host is Albert Li according to Vrbo. So frustrating and disappointing! To drive all this way for a convention and be told they canceled our booking at 1:45pm the day we were to start our stay! I would think there should be a bare minimum of 24hrs notification!! No we're stranded in Vegas. I will definitely book with Air BnB for any future rentals!! read more

don't trust VRBO. They are deceptive and practice, they provide no customer service when they make mistakes. They double booked a condo that I had rented a year ago. And have still not returned my payment. I would never recommend VRBO to a traveler with a clear conscience. read more

VRBO lacks very basic site functionality like a keyword search on property descriptions. So instead of easily searching for a property that includes "Secluded" for example, you get the privilege of clicking on each of the hundreds of search results one by one and reading each one, which is just idiotic. I couldn't believe they didn't support a simple keyword search so I contacted VRBO support (phone and online chat) about this. The online chat techs were utterly incompetent. The first one couldn't even understand why this was an issue, another offered to help find a property and couldn't so they just sent me their basic 'how to' instructions then hung up on me. I called into the phone support and was flatly told they don't deal with enhancement/feature requests and aren't even allowed to tell me how to request one or so much as give me a company address to write to. So if you like 1980's website technology combined with abysmal customer support, VRBO is just what you are looking for. read more

Vrbo - Vacation Rentals Near Me - Wareham, Massachusetts

What an experience I've had so far! I rate them a -500. Here is some content: -Booked a trip for May 5th-12th St Thomas Margaritaville Yesterday: - The "host" (Resort Rental Pros) sent me a text message yesterday that our booking is has been canceled.. aka we got scammed. - Host canceled 4 days before our trip -Call VRBO they assure us we will get a rebooking that's comparable because it's their policy Today: - Received an email from them saying Margaritaville was now too expensive for them to cover and we would have to pay the difference (A difference of over $2,000) - Sent me a property they said was comparable and they would cover.. this property was on AN ENTIRELY DIFFERNET ISLAND! Tell ME how that is comparable? - Finally find a property we both agree on that VRBO will pay the difference for - By the time these illiterate reps got back to me to finalize the booking I received another email saying the property was now unavailable It is now 11:30 at night, I have been on hold for over an hour and a half, emailed them an additional 3 times and still have no where to stay and our trip leaves in 3 DAYS. Unprofessional and downright ridiculous. Initially Robert told us we would be top priority for a booking.. that is going REALLY WELL ROBERT (sarcasm). Since Robert we have dealt with at least 8 other customer service reps because no one is consistent and every time I receive an email it's from someone else. I believe they are trying to make me personally cancel the reservation so they will no longer have to pay for a difference in stay. Bottom line: VRBO does not care about their customers. SAVE YOURSELF MY NIGHTMARE, DO NOT BOOK WITH THEM. read more

traveler beware!!!! VRBO is of no value in mediating traveler's needs with properrty owners in the event of problems with property owners. They've told me the same thing for weeks now as I have tried to communicate with a reservation property owner...."thank you for your patience we will try to contact the owner." I have been laboring on this w vrbo since May 2020, and with no result whatsoever. I strongly recommend NOT using VRBO to make a property reservation. read more

After booking our stay in June for an October visit, and paying in full, we got a cancellation email one week before our planned stay! Basically ruined the trip, as we had to scramble for alternate accommodation and could no longer stay together as a group. Their excuse was they had double booked?!? No help or compensation offered from owner or management. Property: D Street / West Broadway, Boston, MA, USA Rental 4423692 Owner: Sisy Managed by Homeaway; VRBO; Airbnb read more

The worst! I wish I could give them negative stars. First they denied my damage deposit refund, then after several back and forth messages and phone calls, they agreed they owe me the refund. THEN - weeks of "check's in the mail". Actually, verbatim: we returned your refund to your credit card. Well, how many weeks does it take for an electronic transfer?!? It's been 3 weeks so far and, again after several messages and phone calls, they will now 'monitor' the refund. Really? Where is my money? How many millions in deposits are they holding? And - BTW the 'covid' excuse does not work here. read more

If I could give a rating of less than one star, I would. They are the worst company on the face of the earth. I rented through VRBO and was entitled to a partial refund. They simply refused to give it. I spent a total of three hours on the phone with them. I was hung up on the first time for no apparent reason and they had my call back number and didn't call back. Same thing on my second call. They simply just hung up in the middle of the call. The phone reps lie to you. They twist facts. They talk and talk in circles. This is an evil and vile company. read more

I booked a vacation home with VRBO on 5.6.22. Our trip was scheduled 7/5-7/8/22. The host contacted me on Monday 7/4 via email, to let me know the home was no longer available. I was not given an option of another home for the 3 days, but would have to move home within 3 days. I did not accept, and asked for a refund. I was outraged that a host could cancel without valid reason, the house had "issues", and I was left to find new accommodations. I contacted VRBO immediately, and they did absolutely nothing. They opened a case, asking me to copy and paste emails, never offering to call the host and find out what happened. Upon return, I still did not have my money refunded. I contacted them on 7/8, and again on 7/12. All they would tell me is I had to wait the full 7 business days, and that there more cases in front of mine. Finally I contacted the host, to find out he did not process my refund, and now I would have to wait until the end of the week. Once again, VRBO had no clue he did not refund my money. VRBO did nothing to assist me on this awful travel experience. Please do not use them. read more

I booked a property a month in advance and a couple of days prior to check in the host cancelled the reservation. I understand that this is outside of the control of VRBO, but the customer service through VRBO/Home Away has been the worst I've ever experienced. The employees read from a script and ignore my questions. No one gives me a straight answer. I spoke to 3 different people and was on hold for over 2 hours. At the end I was given vague reassurances and disconnected. Now when I call back my number is blocked and it won't connect. I also am disabled from using the chat feature. All I want to know is if VRBO is going to help me book another rental or not and if so, when? I have no place to stay in 2 days. I love Airbnb. I will never use VRBO again. read more

I have used this company for the very last time. The last three times I have booked anything with VRBO/Expedia they have screwed me over. This company is terrible and their customer service representatives don't speak English. Nothing like spelling your name and sounding out your email 5 times when you are already upset. I rarely yelp anyone but I'm going to make dang sure that I Yelp this. I booked a rental. The vendor got greedy and decided to double the rent. VRBO let them cancel my reservation and let my whole entire family down. Last trip? Same thing. Booked a place to stay. Drove 4 hours down to be told they were sold out and that the room had been double booked. DO NOT USE THESE PEOPLE. AIRBNB has never let me down and VRBO does almost every time I use them. Run from these people! read more

Refund of deposit was released by owner the day we left almost 4 weeks ago. Still have not received. Owner states they have at least 10 clients who have not received their deposit held by VRBO. According to owner no one answers phone or email- Stay away from this shyster outfit! read more

To our shock, a VBRO owner canceled our reservation at the last minute and booked another reservation instead. It was probably a longer, more lucrative reservation and he did not want to forego the money. He blamed VRBO for overbooking my reservation by mistake, but VBRO said it is the owner who controls the bookings, not them. We had this reservation for months and family is flying across the country for this long-planned vacation. Now I have to scramble to find a new house to rent. Travelers beware. VRBO has little control over what their owners choose to do to renters. read more

After reading about the struggle customers are having with the Caldor fires, it solidified my distaste for using VRBO from past experiences with the company. There is no oversight that property owners are actually upholding clean standards that i have ever experienced. Im always holding my breath nervous about what we might get knowing that we are stuck because vrbo is useless in mediating between customers and owners yet the fees are ridiculous. unless completely desperate I don't use vrbo and discourage friends from using it as well. more options are becoming available. hopefully the end of them monopolyzing the industry is near. read more

I have used Vrbo for years and enjoyed every experience until this week. Something in the corporate customer service has changes drastically. I recommend not using this platform. It started with a simple concern that the property owner had not (still has not) contacted me after multiple attempts over at least 2 weeks. I have a trip to DC scheduled for late January (this week). Given the pandemic and political issues, I reached out to the owner. After failed attempts, I then reached out to Customer Service. Having good experiences in the past, I expected to be helped expeditiously as always. I was told I had to cancel through the Insurance I purchased. That was fine. I went to do this and I was told that my reason for cancelling was not covered so no refund to rebook. I was sent back to Vrbo Customer Service. I was then told to reach out to the owner again. Which I did. No response. I was told by Customer Service they would also reach out, and if there was no response by Monday I could get help rebooking. It is now Monday, 2 days before I arrive and I was just told I have to get on the plane arrive at the house, and if the owner is still not responding, they will help me at that point. Regardless, they are keeping my $3,200+. I'm sure there is fine print covering the company's tail regarding these issues planted discreetly throughout the website, but this new way of doing business boils down to giving no real service, displaying misleading information, and making a sales under false pretenses. As of this morning there was a specific COVID-related pop up with verbiage that said if you need assistance with cancelling during the pandemic, to call Customer Service. It seems to have been removed. It was definitely there what I booked and has been throughout my inquiry process this past week. I have also had 3 calls to customer service dropped after very long holds. I then noticed that my cell phone I was calling from went to a HomeAway line that said my call could not be connected, but when I called from another line, I got to the original Customer Service line again. Super shady, Vrbo. Fair warning--shop a different platform and read the reviews. read more

Warning: Do not use VRBO. I booked a condo for Labor Day weekend. I received a notice that the host double booked his property. He told me to request a cancellation and would refund 100% of my money and it would be released same day. Cool. No problem. Well, the property owner only refunded part of my money. So, after 20 mins on hold, the customer service rep at VRBO finally figured out how to do a full refund. Great. Well, then, he tells me that it's going to take 5-7 days to show up. Ummmmm.... McScuse me? You're going to hold my money for 5-7 days? I tell him over and over that someone at that company has the authority to void a transaction, thus giving me my money back immediately. Nope. Refused. So, because they messed up, my $600 is being held from me for a week. Most people do not have an extra $600 laying around. I need to book a condo and can't do so until they release my funds. Not ok. From what I'm reading, this is common with VRBO. They take your money instantly, but take their time refunding it. Word to the wise: only book from sites that require a deposit and full payment upon arrival. Otherwise, you could end up in my shoes. VRBO ain't it. read more

Terrible service! I've been doing Airbnb for a little while now and I decided to give it a shot to the VRBO. Today was the checkout of my very first guest. Although they left the place semi-clean, they brought a dog without disclosing, and the dog peed on the bed and all over the floor of the master bedroom. As I'm used to the quick and easy resolution process from Airbnb, I wasn't so worried about this one. I could be more wrong! Turns out they said I didn't set up the protection plan (I didn't even know I had to set it up). There were no alerts or reminders about setting this thing. Because of that, they said I was not covered. And I would have to cover for the cost unless the guest agreed to pay. The gues already lied about having the pet and is objecting to paying for anything. The app on the phone does not give all options, like escalate or chat with customer service, so I had to call. It was only a waste of my time. They said that I have two options for protection. 1- would be insurance for $59, $79 to $99, which are not refundable to the guest. This makes my listing more expensive and less competitive. Also, if I have to file a claim, it would have to be done through a 3rd party company. For emergencies, like I have today, would not be much of a help, and no guarantee of coverage. 2- I could set a deposit amount for any amount I wish. This deposit is refundable to the guest, but if the damages are higher than the deposit, I would be on my own to cover the rest. This deposit makes my listing even more expensive out the door and offers me less coverage. On the call with customer service, I requested to talk to a supervisor. I was told that the supervisors don't answer calls, and it could only be scheduled for 24-72 hours. The app itself is not user-friendly, and the process is not clear on what we as hosts have to do to make sure we are covered. Due to the horrible experience, I will pull my listing out of the platform. I have already contacted other hosts to tell them about my experience, so they know about the lack of protection. They are also pulling from the platform. Be careful when posting your property through these guys. You might have more to lose than gain. read more

Our experience with VRBO was horrible. Five days before leaving on our Christmas vacation, our property owner canceled due to a pipe burst in the property. I called VRBO immediately. Then called again each day leading up to my vacation and was told that the Booking Guarantee would ensure that their rebooking team would find us a suitable/similar property. When I called the day before our scheduled arrival the person that day guaranteed that they would personally work with rebooking. On the day of our arrival, that agent booked us to a cheap hotel in the area, still no call from rebooking. I asked to speak to a manager on several different calls, I was told there was no one else that could assist me. I found my own accommodations. The rebooking team finally called me at 4 pm on my second day of vacation, with no options. "I'm sorry but we can find no suitable accommodations for you". Her solution was to put me in a cheap hotel for the week. Since I did not book my new vacation rental through VRBO there is no monetary compensation for my stay. Had one of the six other agents I spoke to explained how I could have booked through VRBO or one of their sister sites and VRBO would have covered it perhaps that could have been an option. Customer service with VRBO is horrible. I am a regular user of Airbnb and never had these issues. Save yourself some time and frustration and do not use VRBO. read more

Stayed at three properties during our 12 night trip to Puerto Rico they were all $1M plus homes. I think its important to note for this review that all three of these properties were listed on multiple rental sites not just VRBO so I can't give VRBO credit for the condition of the properties as all these property renters were "professional renters". While the properties were great VRBO and their support are a joke. Also in addition to all their BS fees they mark up the nightly price, the cleaning fee, pet fee, etc. Once I find a property I like I talk to the owners and cut these clowns out. Here is an example, we booked a property that cost in total $3,485.00 for four nights. Turns out about $800 of that was straight to VRBO. I understand they need to make $$ as do we all, but the bogus "Service Fee" seems like what they are getting and seems fair but they throw an extra $75+ per night on the room rate, the cleaning fee, etc and they end up getting ALOT more than the service fee. I was pretty pissed to find out that our 12 day trip to puerto rico netted VRBO $2400. There are other smaller companies that are actually transparent on their pricing I would go with them or always try to book direct with the owners. read more

i booked a condo in New Orleans last week. The day I was leaving Boston to travel to New Orleans, I got a text from the property owner/manager canceling my reservation. The reason was an "unexpected fire inspection". Since this sounded suspicious, I called the fire department, which confirmed that they hadn't schedule any inspections. I complained loudly to property owner/manager, but they offered me nothing. I ended up having to spend another $300 to get a hotel room. I contacted VRBO when I returned and they did nothing to help me, compensate me, or even take action against the property owner. That's the last time I use VRBO. They are unethical, and don't care about their customers. read more

Vrbo/Home away hosted this house from an agency called Houst and made no checks. The landlord showed me paperwork saying she parted ways with the company over a year ago. They had cut keys ILLEGALLY to her property. I arrived with my party that had travelled from Milton Keynes and hull picked up the keys open the door and a woman was in the house folding washing. She permanently lives in the house with 3 other tenants imagine her surprise when a stranger has the keys not only has keys the front door but walks into her home. We was made to wait outside whilst trying to contact Vrbo who say that they have 24 hour service however we couldn't get through to them for over 45 minutes. They tried to put us in a hostel for overnight even though the house that we had rented was a For double bedroom house. We ended up staying in a hotel apartment where there was four cot beds on the floor. We had booked for the weekend from 6-8th. VRBO put us up for the first night but refused to sort out ongoing accommodation even though I had spoke to Tristan and he assured me that the "reallocation" team would assist finding somewhere to stay the following day. I was assured that someone would contact me by 9 am the next morning no one called. I called to chase up what was happening this time I spoke to a Tristan M he point blank refuses to find accommodation for the rest of my stay and suggested that we find and pay again out of our own pocket. I asked to speak to a manager he refused to get one and hung up the phone. Vrbo still haven't issued my refund. Each agent you speak to Oozes with fake sympathy and they are soooo " understanding" yet no refunds are being made. I paid £472 I was on the street in the rain and being told it's down to you to find somewhere else. DO NOT SPEND YOUR MONEY WITH THIS FRAUDULENT COMPANY. YOU WILL NOT GET YOUR MONEY BACK AND WILL BE STRANDED. The cherry of top of the cake was being charged £300 to phone the customer service being put on hold for up to 45 mins at a time. read more

As a property owner I am advising everyone out there to not use VRBO to rent out your property. They do not support their property owners and they don't lift a finger to help you with any question or any situation that arises. Their customer service is absolutely horrible. The people that answer the phone can never answer a single question and they always promise to create a case number and escalate the complaint or situation up the chain of command. They give you a case number and tell you that somebody above them will be reaching back out to you within 24 to 48 hours, but time and time and time again you are ignored and nobody ever follows back up with you. So if you wish to protect your home and your rental business you should definitely stay away from VRBO until they get their act together and develop a proper and helpful system for customer service, which is completely nonexistent as it currently stands. Any issue that arises usually takes over an hour on the phone and results in no resolution and no proper answers because nobody there seems to know what they're doing. They're happy to take your money but definitely have ZERO interest in helping you or resolving issues!! Just the WORST!! Their owners app doesn't even work right - it doesn't show you much of the info you need to see & access as an owner and the company has known about this problem for at least the last few years because they tell you not to use the app when you call in because it's "still not working properly" (their words, not mine). For years it has "not worked properly" and they've known this and haven't bothered to fix it. It seems like a bunch of kindergartners run this company. It's just awful, which I guess is why there are SOOOO many complaints on here and why they have lower than a 2.0 rating. I guess they just don't care. read more