The car was all packed and ready to go when our sewers lines backed up in our house. How could we leave our kids to deal with this mess while my husband and I escaped to a cozy weekend at the lake? We had travel insurance from CSA, the VRBO vendor, so we made a claim, complete with documentation and photos of the situation. But it was denied because it did not fit in a narrow list of reasons for cancellation. Not only did we lose our 3-night rental fee but the insurance we paid for was a complete waste. We really looked forward to our trip and had plans to reschedule but now I have such a sour taste after this whole unanticipated ordeal, I won't be throwing my money away to VRBO or their lousy travel insurance. The money spent on VRBO and CSA is the only thing that flushed down the drain today. I'm rating this one star because it won't let me rate 0. read more

VRBO rented our house to vacationers. They took taxes for the rental and paid the taxes to the wrong tax entity. We already quit using them because of other stupid errors they made that WE HAVE TO PAY FOR!!!. We will not be allowed to renew our rental license unless this situation is remedied. VRBO took our $2900 and paid it to people who will not give it back. VRBO is a big headache. For 5 months now, we have been dealing with "Resolution Specialist", Barbara, at VRBO. She has been totally ineffective and we are now suing. read more

I used to be very please with VRBO but man, has their service gone downhill. I have been trying to post a review for months now and they give me the runaround and it is still not posted. I am saddened I can't warn others about the terrible expertise we had with Cocoa Beach Best rentals, a management company that lies and promises amenities that are not delivered. But VRBO must really do side with the vendor because they won't post my review which is accurate and is the format they require. It is all a big scam and I will no longer do business with management companies who don't have an honorable business approach. I hope they go bankrupt and some ethical person comes along and keeps this great business venture afloat. It should not be hard to put a company like this out of business. They are horrible. read more

VRBO listed a beach rental in Orange Beach, AL. It appears VRBO did not inspect this house. Thinking VRBO was a reputable company and what they listed online would be a great vacation we decided to rent through them. That was mistake. When we arrived on August 25, 2021, there were hurricane shutters on most of the windows, either totally blocking or partially blocking the view of the beach and water. We complained about it but it was NEVER fixed during our stay. There were dirty pots and pans in the cabinets. There was mold in most bathrooms. One bathtub did not work. Half of the TVs in this eight bedroom house did NOT work. The ice maker did not work. The company managing the house did send over a technician who fixed the bathtub, the ice maker and got one of the TVs to work. 3 TVs never worked. The technician said the company would have to order new TVs. We never saw new TVs. The technician said he submitted a ticket to have the hurrican shutters opened but, as I said above, that did NOT happen. A couple of mattresses were cheap and hard as a rock. Not sure they were even mattresses. We paid a fee to VRBO - why? What did they do to ensure this property met minimal standards for a vacation rental? Nothing! I also paid a fee to a management company that manages this property. This property should NOT have been rented until all those items had been fixed and the house inspected. VRBO failed to ensure this property was rentable. I would NOT recommend using VRBO. read more

HORRIBLE COMPANY......had a very rude host....told company about it and tried deleting or deactivating my account and felt like it was held for ransom.....no matter what i do they dont seem to let me delete my account with them....was on hold 19 mins to be hung up on.....then called back to be put on hold for 25 mins....they sent email i responded and nothing done.....next day i call again, wait was 5 mins, put on hold for 11 mins to be told they will send another email and after i responded to email they claim they are not receiving it....she also said it has to go to a specialist in order to delete it.....THIS COMPANY IS ONLY HOLDING MY ACCOUNT HOSTAGE IN ORDER TO SELL OFF MY PERSONAL INFORMATION....will be calling my state attorney general read more

it took vrbo weeks to return our security deposit, and do not get the insurance policy, it's worthless!!!! they will "hang up on you", keep you "on hold" forever and basically tell you to that any complaint is your problem! i wish i would have learned my lesson about vrbo being the worst rental site you can go to!! my experience in paris was so horrible; the rental was dirty and smelled like urine (i did get sick) of course, vrbo did nothing!!!! well, i totally forgot and used vrbo again. yes, it's my fault for going to vrbo'home/ vacation's website. vrbo uses outher names so be aware of this point; i was not. i wrote this to prevent anyone from having to go through all the negatives that booking with vrbo will give you!! please don't use them! i can't believe they are still in business. they may and come back with a different name. read more

Greedy amateur organization -Absent any responsive customer service structure - tone-deaf to owner's concerns. Go with Air BnB.

I booked a vacation in Florida from 6.19.20 - 6.24.20 and I had very high hopes as I made sure I called ahead to ensure certain accommodations were in place. Obviously during this time- I would not accept everything to be accessible but my stay was beyond repair and one of the worst experiences in my life. Let's start with the fact that I was never told by VRBO that this property was under heavy construction that affected us in different ways. The worst part is that I called the VRBO representative personally and still was not told about the construction but furthermore on the VRBO site there is no mention of this at all or in the email sent right after I paid telling me how excited they were for me to get to the vacation but once again no mention of any inconvenience coming my way. Please see below for all the inconveniences: 1. There was constant construction on the 2nd floor and outside that would start at 7am daily which of course made everyone uncomfortable and cranky. Not to mention debris, screws, nails, dust and garbage in the hallways and staircases. 2. There was no front lobby which meant that you had to use the back entrance and there was no elevator provided for a 3rd floor stay. 3. The new doors added to the renovated rooms would deactivate or lock on themselves to the point that we were locked out of our room for 3 hours while they had to get maintenance to open the door. 4. I went there with the intention of celebrating my bday and the pool was closed 2 out of the 4 nights I was there when I had made sure to call before to make sure this would be an amenity that was available due to COVID pandemic and outside activities being closed. 5. We also wanted to do laundry before leaving and the front desk was unable to help us with basic information like the cost of the laundry services, help with change for the machines, basic laundry hours or a sign in sheet to get a turn as there were others waiting for the same service and were told to figure it out on our own. All in all - this was my first time using VRBO and it will be my last time. I will make sure to anyone I know from the metro area to ever refrain from using this service again. I am going to make sure to reach out to the necessary parties for a refund as this is not the type of service that should be provided especially when it comes to travel accommodations, read more

I would never rent again from VRBO. I booked a house in San Luis Obispo, CA for June 2020 and the property was sold in early 2020. I am still trying to get my $900 refund from the deposit. VRBO is not taken any responsibility to help me obtain a refund from the owner. NEVER USE VRBO read more

Very disappointed in Vrbo. We booked a stay in Oct. for late Jan. in Cape Coral, Fl. The add said there would be a heated pool and hot tub. Upon our arrival we find that the pool pump is not working and the hot tub is not in working order either. We called the manager who, to her credit, did start working on the issue. The first four days of our stay, there was no pool and no hot tub for the entire stay. The pool cover was moldy and loosing little chunks of the plastic into the pool The home was not very clean (ants, spider webs, old popcorn in the sofa, food burned on the stove, a shower door missing, replaced by a curtain hung by one corner but no way to attach the other corner to keep the water in the shower area, the bicycles that were advertised with the place had flat tires, the fishing poles were not in working order...) This was our third stay in a Vrbo, the first two were great, this one not so much. I sent 3 e-mails and two phone calls to the manager with no response. The house as a whole held a lot of possibilities, the neighborhood was quiet, the home well stocked. After this experience, I would hesitate to use Vrbo again. A hefty cleaning fee is charged at the time of rental, we left the home in much better shape than we we arrived. No compensation was made for the inconvenience of not having a pool or hot tub or for not being clean. read more

I booked through VRBO with confidence in their "Book with Confidence" well let me tell you "not True" I have been trying to cancel my reservation since May 27 and no such luck. And I am well before my cancellation date is due to receive 100% back. They have been giving me the run around for over two weeks. First they tell me to contact home owner and home owner contact VRBO to cancel but the system seems to have a "Glitch" And the cycle continues. Then they tell me it will be resolved in 48 hours then I talk to someone else and say I need to contact their payment process vendor! Should they do that. Seems I may not get my money back. They also have 'F" ratings when i look them up on line. Next step I will have my Credit Card company get involved and get my money refunded that way. THey do not stand by their word!! Use another vacation rental service. I have used AIRBNB and they were great. Wish i read reviews before but the home I wanted was listed on this site. read more

we booked via Vr bo at Hilton Head Island on VRBo at 205 The Greens At Shipyard owners, Jim Batement My grandson, Chaz was shot in the neck with a pellet gun and could not travel to Hilton Head Island Emotionally I went online to cancel. However, within 10 minutes my brother in law and I decided to keep the condo. Guess what, the owner, Jim Batemen had already canceled us and replied that my $1300 fee was not refundable. We sent three emails stating that instead of losing the funds we would keep the reservation. No way He listed the condo again as available. I sent 4 emails asking that we keep the condo for the 06/30-07/07 period. No way. We are very upset and now realize that Jim Bateman was trying to get double the money for our condo We are very very upset!!! This was a horrible way to treat us. Rita Tilka Pickerinton, OH We would ask anyone who would try to rent 205 The Greens to be very cautious with this owner read more

I typically book through AIRBNB but found this really nice home on the beach in Myrtle Beach SC this is the 1st and last time I book through one of the VRBO affiliates, we booked the property but within 1 hour of booking we had to cancel due to the NJ Covid restrictions not a big deal so I thought because it was 15 days before our arrival, they ended up keeping over 50% of the rental fee that was $642.00 refund $251.00 total crap and lastly we spoke to a customer service rep they told us the owner can verbally authorize a full refund guess again owner said he can't so cat and mouse game this is no way to run a business ! I will use AIRBNB for now on they allow you to cancel within 24 hours of your arrival date with 100% refunded that's great service !!!!! read more

Don't use VRBO. Hello, my name is Rayrub Torres. I made a reservation HA-V56LY8 for 3 nights, in Punta Cana, to go on vacation with my husband, my mother and my 3 children (the youngest a two year old baby). After a stressful trip and I got problems due to the PANDEMIC, we arrived at the Condominium but they did not let us enter, because the owner had not sent the email to allow us access. We wrote several times on the VRBO platform to the owner without success. A couple of hours later and by means other than the one VRBO gave us, we were able to contact the owner and he told us that he never confirmed this property. We called VRBO and told them what was happening to us and after a not very kind discussion, they hosted us in a horrible Hotel, and they asked us 24 hours to solve the problem. The next day, without them contacting us, we decided to call them ourselves, and they told us that in order to find another property we had to pay again and when we asked about the refund, they answered that they did not know when they were going to do it. We had to pay for the second night in the hotel and now we have to go back home without enjoying the vacation we planned. VRBO is a scam. read more

I booked a trip on this site and within 15 minutes the property owner sent me a message saying there was a pricing error and that I owed him another $700. I told him to cancel my reservation and called them immediately. They said there was nothing they could do and that I could go thru the cancellation process online and I would get my refund within 6 weeks. Never using them again. read more

I don't want to bring my pregnant wife (who is a nurse) and toddler son into a stranger's home during a global pandemic, so Vrbo has sided with my Property Owner in letting him keep his money, while we won't be using the house we had planned to rent. I will never be using this company again, and I would advise others to do the same. Ultimately, Vrbo chose income and the Property Owner over the health of my family, and I'm completely disgusted. read more

We rented a house in Florida that had a 5-star rating. Apparently, they were written by friends or family members. The house was not in a condition to rent. The appliances did not work. The last thing I wanted to do on vacation was to go to the laundromat and wash dishes by hand. I contacted the owner when the oven stopped working and she said I should flip all the breakers. I did not think it was the breaker because the stovetop was still working. The fence had holes in it and was falling down, a dirty pool, no outside furniture, and weird wiring in the bedroom. The worst part was when the water was turned off during our stay due to nonpayment by the homeowner. We contacted Vrbo regarding the condition of the house and they forwarded the email to the homeowner stating that we wanted a refund. Even though the house was expensive we did not want a refund we only wanted Vrbo to know that the house was not in a condition to be rented. After speaking to several people from Vrbo I just gave up. They have no clue what they are doing and never responded regarding the condition of the house. I left an honest review of the house and then the owner gave me a terrible rating as a guest stating that I left the house a mess. I left the house in better condition than we found it. We will never rent through Vrbo again read more

Stay away from using VRBO. Use a site that does not allow owner to rent directly to you. VRBO does not assist you if you use them to rent then have problems or if the property is not as listed. Being that you have to pay before you can even rent, the owners can false advertise then refuse to refund you anything. I rented a house in SC using VRBO. The property was completely false advertised and we had numerous problems while there. The owner refused to assist and then after I posted a negative review, VRBO removed it and said the owner accused me of lying. Even after I sent them texts and pictures of the property they still refused. So the owner can continue ripping people off and vrbo will do nothing to assist and then will remove your negative review if you post. The owners know this, so they just keep doing the same thing to renter after renter. Use another trusted site to rent. Vrbo is the worst site I have every used to book a vacation on. Never again!!!! read more

Absolutely horrible experience using VRBO for a family get together at Thanksgiving. I wasn't given the access code to the house until the second day of my stay. So, I had to put the family up in a roach motel in the nearest town. I have tried for two weeks to get a refund, only to be told by VRBO that it was the home owners fault and the home owner tells me it was technical problems with VRBO's system. I have called and emailed more than ten times in the last two weeks and still get the runaround. There have been three times that I was promised either a follow up phone call or email that never occurred. I don't know what else to do besides filing a civil suit. I obviously will never use or recommend this site. read more

We rented a home in Livermore CA. Had to cancel due to Covid-19. Paid in full. Owner will only return $500 out of $5000. Was rented for a wedding that was cancelled. Said we could rebook or if she rebooks will return some cash. In times like this there is good that comes from some and really bad from others. This owner should be ashamed. Terrible. And VRBO, I paid in full so should be allowed to leave a review. VRBO home number is :3832992ha. Stay away. read more

This company is absolutely the worst. We have a trip planned to a city that has completely shut down to visitors, Moab, Utah. The National parks are closed and the town does not want visitors due to COVID-19. They will not provide any refund and we are going to be out a substantial amount of money. Never use this company for a vacation rental. Their policies are horrible. It is hard to believe that this is how they are treating their customers during this unprecedented time in our country. read more

I had been a loyal VRBO customer for years and I am a frequent renter. I understand things happen however when they do a company should take care of you, especially when you have been such a consistent customer. When an owner cancelled two weeks ahead of spring break, I spent hours cumulatively on the phone and chat, being told issues were escalated, I'd get a call, and I'd get help with finding an alternative. All VRBO did was send generic email follow ups, asking if I still needed help and providing a 1-800 number. In the middle of March, my 5yo and 7yo had to camp in 20 degree weather on our leg at the Grand Canyon. They do not take care of customers. Awful, just awful. All they had to do was communicate and find a middle ground. We would have understood they did the best they could, even if it was simply a Holiday Inn. But they did nothing while claiming they do. Parents, please don't put yourselves in this situation! And if they reply with info about making a formal complaint, please know I've already done so more than once! read more

Horrible company!! DONT rent from Bongo Stays!!!! You have been warned... Do yourself a favor and dont book with VRBO.. Its been 90 days and I still have not received the 100% refund cancel guarantee.. I canceled 2 days after booking and Bongo Stays stole my money and are fighting with VRBO on paying me back. Absolute nightmare dealing with VRBO and Bongo Stays!!! read more

This place is TERRIBLE!!!!! They do not know how to run a business!!!! We booked a house for our sisters 50th anniversary party and 2 days before they send an EMAIL to tell us it has been double booked and we have no place to go and they were NO HELP what so ever!!!!! read more

I am not here to criticize the property, just VRBO, their computer system and their customer service. I was never able to get a confirmation when I was booking the this property and I ended up booking other properties on the same date which were also not confirmed when booking. This lead to duplicate charges The first customer service call took 45 minutes. The second 60 minutes and no answer...I gave up after an hour. The 3rd was a hour long on-line chat at 1 AM the day I was suppose to travel. Earlier I tried a chat and I was number 96 in the que. I could not plan my travel without having any confirmation from VRBO. Bottom line: I never stayed at either this property or the other one that was booked but not confirmed. VRBO said the owner is responsible for the refund . The owner said VRBO is responsible for the refund. Now I am disputing the charges with AMEX. I will NEVER use VRBO again. read more

Terrible experience. Booked 2 different houses that were both cancelled by the owner. One of them was cancelled 2 days before I was supposed to go with 14 people! VRBO did nothing to help and the owner/property manager was non responsive. I got an automated email saying it was cancelled. Never again!! Zero stars!! read more

Like others who have written similar reviews, I booked a very expensive Vail condo for a week through VRBO with Red Awning listed at the property manager. It was my first time using both and because this was a long awaiting family vacation, booked 3 months in advance, I sent pictures of the unit to confirm that was exactly what we were getting as it had excellent views of Vail Village from the living room, balcony and bedrooms. After receiving confirmation in writing that we would be in that exact room and submitting full payment, it wasn't until we checked in at The Lodge At Vail that we were told our room was "no longer available" as had been removed from their inventory after we had received written confirmation and paid in full. Instead, and without discussion, we were given a room on the opposite side of the building looking out to the pool with obstructed views of the mountain across the freeway. It had no washer/dryer for our family of 5 (a feature of our original booking) and was generally poorly maintained. After spending 3 days of vacation discussing the situation with management at the Lodge and with no suitable 3 bedroom substitutes available, I was told that the error was clearly not ours and we should have been contacted to ask if we wanted to cancel our reservations with a full refund or adjust our bookings (and cost!). Nobody bothered to contact us since covering up the change would take away our options and force us into accepting substandard accommodations. The Lodge gave us a partial refund but the special vacation I had arranged for my wife and adult children (3 of which were visiting Vail for the first time) was ruined, as was a good portion of the vacation time needed to sort out the mess that was willfully hidden from us. That VRBO, Red Awning and The Lodge at Vail chose to accept full payment for a room they knew they didn't have was despicable and in my opinion criminal. This was my first and last booking through these companies that willfully engage in Bait and Switch tactics. read more

VRBO has made one excuse after another to nor refund our reservation service fee of $75. I made a reservation in January of 2019 for an apartment in Vancouver, BC for July, 2020. The border with Canada is closed so it is clear that we cannot go. I have spend over an hour on the phone with VRBO more than once to demand that they refund the fee. The reason for not refunding changes every time. Now they say that if the owner does not refund 100%, VRBO cannot refund the fee. In the future, I will avoid renting through VRBO. read more

I booked a reservation four days ago and have been attempting to cancel it for personal reasons. I sent a message to the property owner to request cancellation and the website advised they get back within 24 hours. There was even a note on the owner of the property website saying they usually responds within three hours. I waited a day or two for an email response. I sent another follow up email with no response. I attempted to call the customer service line where it just says we are experiencing a high volume of calls and it is a longer than normal wait. I hit the prompt I needed to and they say that they can't take your call at this time and disconnect you. I have attempted to call early in the morning and in the afternoon and this has happened. I will never utilize this site again. read more

Worst hotel experience of my life! We booked with lupita and Vito longo from montreal Canada at the landmark resort in myrtle beach for two nights. Every door aside from ours was fitted with an electronic key card whereas we were given a house key. Unfortunately this key was taken during our travels, so we called our host. We were told the only other key was held by the cleaning service, and although the services number was posted on the fridge, lupita refused to give us their number! We offered to pay a locksmith as all of our belongings were in our room and she once again refused. She then had the audacity to laugh at my husband over the phone, she then told us to book another room, that she wouldn't be doing anything to help, that our money for the two night stay meant nothing to her, and she would not help us until morning. We spent the night with a family member, and she refused to reimburse us for the night. We then spent 6+ hours the next morning waiting for the maid service to arrive that she promised shed call but never did! Even the cleaning service said we should have called the police as they had no idea that this was happening! All in all we waited 16+ hours to get back into our hotel room, and the host suffered no repercussions. If this is the type of people vrbo allows to represent them, I will never be booking with this company again. Completely unprofessional and disgusting attitudes from both our host and this " business" as for lupita, I hope she gets cub stomped by a bull moose read more

I only gave VRBO a one star, because there is no category that has negative ratings. Yes we have Covid Dash 19, but VRBO is an unprofessional, unqualified, unprepared and understaffed business that cannot cope with a massive amount of cancellations. They refuse to answer phone calls properly, they refused to answer emails, they do not give refunds and you should never do business with them until they satisfy all complaints and restructure their policies. Be prepared to lose your down payments. Do not give them any of your money!! read more

I booked my first trip on VRBO back in February for a friend's wedding in Hawaii in June. I booked the trip before the pandemic and lockdowns were set in place and never could've predicted the current state of affairs. Until 2 days ago, I was not going to be issued a refund or credit. Hawaii has extended their traveler 14 day quarantine until June 30th - if I were to take the trip, I would be stuck in the hotel room the entire time or face legal repercussions. I had gone through several VRBO "chats" with 3 or 4 different representatives, all who did not help and looked to pass me off to another rep. I had one representative who asked to put me on a hold for 4 minutes so he could follow up on my case but I believe was so he could end his shift without helping me. I have since been offered a 50% refund or credit but demand a full 100% refund as VRBO's does not protect its consumers and I never want to book with this site again. Had I used Airbnb, my entire trip would have been refunded. I will never use VRBO again and will tell others not to use the site as well. read more

Vrbo is an outrage. This company has straight stolen from several families it sounds like! I am one of those people. I myself paid in full from a trio may 4th to may 10 for Vegas. Which is now a sess pool of who knows what anymore. However my owner has responded as I was taken for a service that I never recieved. I have contacted my bank and have disputed the action. Its taking more longer to get resolved. This has been an issue for the passed month. I cancelled the 18th of March. I even have a medical statement recommending my children do not travel until some time significantly in future. How do we correct their wrong? Who do we turn too? Cause boy am I lost. I had to give them a 1 star just to post this review allowing others to be aware of there s c.a m. read more

I've been an owner renting our property in Puerto Penasco, Mx. for over 15 years. Never really had any challenges working with them, although the feeling of their system being inflexable often occurred. During this time, VRBO has collected more than $100,000.00 in commissions from my rentals. A new Mexican tax has started as of June 1, 2020 and VRBO requested each owner's tax identification numbers from Mexico to prevent having it paid thru VRBO. We, like everyone just about, have an accountant in Mexico that takes care of these payments which I include in the charges when they occur for a new rental client. I've submitted the information (CURP and RFC) to VRBO at least 3 times and there is never confirmation. I speak with the VRBO representative on the phone and they tell me someone will get back to me, and there is never anyone from VRBO that gets back to me. Interesting in their process of identifying me the VRBO representative asks for my phone number in case we get disconnected but they Never get back to me. When they investigate, there are now at least 20 different case numbers regarding this issue. It probably takes at least 30 minutes to read thru the case numbers while I'm on hold. At least 3 times I have been disconnected after holding that long and noone calls me back!!! Then I have to start over. By the way, if I ask for a supervisor to speak with, the representative tells me that one will get back to me within 24-48 hours. That also never happens. If anyone has ever seen the movie GROUNDHOG DAY, that is exactly how I feel with VRBO. They have gone from bad to worse, it doesn't appear that they care at all for my six figure business. I'm done with them as of December 21 when my subscription runs out. By the way, the subscription costs $500/year, PLUS VRBO takes a heavy commission from each rental, PLUS VRBO charges 3% for CC use. Rent thru Airbnb or some other rental agency, but stay away from VRBO. They're bad news and inflexible. If I could give them a zero rating I would do so. Frustrated to say the least. read more

Paying $1600 to stay 3 nights in a run-down place without stated amenities was incredibly disappointing and frustrating. The wi-fi didn't really work (it worked for maybe 2 hours of our entire stay). It was dirty and old. There was no shampoo/conditioner/lotion. The one local store is open limited hours and is crazy over-priced. So, it was frustrating to have to go to the store (have it not be open the first night we were there and not open until 10 am the next morning) to buy some basic things that you expect to have staying at any hotel/motel/airbnb, regardless of the rating of the accommodation. It was ridiculous. According to the listing of the property, we were supposed to have "4 bikes in the garage". There were only 3 bikes in very poor working condition. They were not rideable. Flat tires, non-working breaks, bald tires. No helmets. We didn't bring our own bikes because we were told bikes were at the location. This is one reason we were willing to pay the crazy high price for this place. A big part of choosing Sunriver was the miles of bike trails. Well, we weren't able to bike. It was an enormous bummer. I tried to communicate with the vacation rental company about the bikes. I was told they would bring another bike the morning of day 2 of our trip. They didn't . Icing on the cake was the power going out. I realize this was not the fault of the vacation rental place. However, they knew about the issue with a transformer in the area and did not communicate with us. I had to contact them. I was told that it would reportedly only be out for 2 hours. It was out for half a day. No communication. Overall, this was truly an overpriced horrible experience read more

Cape Cod is an idyllic setting and up until the departure day of our stay all was great until..... The property owner determined that because we hadn't folded the bedding, had left untouched water bottles and moved a chair (yes moved a chair), that we had broken the "rules" and took part of our security deposit. The owner had already charged us $125 cleaning fee in advance so obviously this was a scam. Stay away from this property in Onset as there is really nothing in the immediate area in terms of beaches or sightseeing. Stay in Chatham, Hyannis or Eastham if you have families that like to go to the beaches and sightsee. read more

Terrible site to rent from. Very inaccurate to what you say you get and what you receive. What a ripoff!

The owner of the place I rented canceled on me a couple days before my check in date. I have been in contact with 7 separate customer service agents over the course of the past few days on the phone for a combined total of 6 hours (not exaggerating). All I've asked for is help with finding an alternate place to stay considering the fact that my 7 friends and I are flying across the country tomorrow with no accommodations, and their refund still hasn't hit my account yet. NO ONE has been able to help me at all... My interaction with the most recent representative sums it up pretty well. I asked the agent if she could help me at all. She replied "No." I then asked if she could transfer me to someone who could. She said "No." Frustrated, I asked if she had a manager or superior. She said "No." Finally, I asked if anyone at all at the company could help me in any way. She said "I'm sorry, but no." I was astonished... the worst customer service I have ever experienced. I can't even believe this company exists. Wish I could give negative stars. read more

This company could care less about it's customers. I rented a cabin from a company through Vrbo back in October 2020 when COVID was calming down with no possible way of knowing Omicron would come along. 3 days before our reservation, the people I was going to be traveling with contracted COVID. I call the rental place, not asking for money back, but simply wanting to move the trip, so everybody wins. I was told twice that the "only" thing the private company could do was to try to re-book it and whatever days it gets rented, we'll get refunded. So I then contacted Vrbo - they had me on hold 3 times and essentially told me that all they could do is write the rental company an email asking them to be more accommodating, "please". I then call the rental company back and they inform me that's not what the Vrbo email says, it just notates what we discussed and what I'm looking to achieve. SO, despite COVID being something we could not control, the rental company and Vrbo refused to accommodate us in any way aside from the company giving us the cleaning fee back after I had to ask for it (they did not automatically offer it back). The Vrbo woman did not speak good English and the connection was not good, so I could hardly hear what she was saying. While the woman I spoke to was nice, that does not excuse allowing this private company to cheat your customer out of over $1000 because of an unforeseen medical emergency. Vrbo boasts that it requires its' hosts to accommodate for COVID and then it DOES NOTHING when it comes time. Furthermore, I was told if I had bought insurance, I could've got my money back. I looked at other reviews and people who bought insurance and tried to get a refund a year ago, at the beginning of COVID, have yet to see their refund. So no, my not buying insurance did not have anything to do with the situation. It's just an out they used to blame their customer for their poor policies. I will never book through Vrbo again. They were unhelpful during this pandemic. Thank you, Vrbo, for making my birthday so spectacularly awful. read more

This company has no accountability and no customer service policies which would allow their representatives to make amends with clients. The sheer enormity of their monopoly allows them, for now, to charge for what is effectively no service except the accessibility of the properties to view and book. Beyond that, any expectation that booking through them provides you any level of guarantee or insurance for the rental (which is the purpose of not booking directly with a property owner) is false. They are dismissive and feel untouchable in their field. One customer service representative stated that in 10 years he had never been authorized to compensate anyone for their owner-cancelled booking and the time spent by the renter in securing an alternate property. We only asked that they waive their VRBO fee as they had not provided us a service. They denied this request. Going forward we will avoid this company whenever possible. You should too. read more