0 stars!!!!! Worst experience and vacation we have ever experienced. I came here with my family and we couldn't even control the thermostat that we paid to use!! She told us to leave it alone lmfao what a disgrace! It was absolutely freezing majority of the time. More house rules then when I was a teenager. No tvs, horrible wifi. Garbage system was a pain and they didn't supply a damn thing and I mean nothing. No shampoo no hand rags no towels no soap no nothing! All the screen doors were broken we couldn't use the fireplace unless it was 60°. Alot of disrepair everywhere. Downstairs terrace had junk everywhere! Absolutely disgrace and a waste of alot of money! Do Not Book a Vacation here!!!! STAY AWAY!!! AirBnB is the place to go!! read more

Terrible, terrible, terrible!!! I thought these sites were for the purpose of renting a persons persona home or rental property. Everything in here is Hotel after Hotel after Hotel. Hotels shouldn't even be allowed on here!!! There are plenty of outlets for hotels and such. If u want a hotel, you shouldn't be able to come here to find one!!! Completely disappointed!! read more

My husband and I first started renting our property through VRBO approximately ten years ago. We continued until about 2016 when we took a break for a couple of years. The website was great, fees were annual, and I handled everything myself...reservations, money...etc. We recently got into the rental business again and, much to our dismay, annual fees have not only doubled, but we have to pay a percentage for income we make on OUR OWN PROPERTY, the renter has to pay a ridiculous fee for renting our property, and they won't give us our money!! When I called their Customer Service Dept, they said our rental had to meet criteria before we get the money for renting out our property...how ridiculous is that?! Otherwise, VRBO keeps the money the renter has paid for our rental until the day after the renters show up...NEXT YEAR!!!! Then they will deposit it into our bank account. read more

I made a reservation with VRBO in Sept, 2019 on a listing by Better Beach Rentals, Oak Island, NC and made a payment. COVID hit in March. In April I contacted them and they said send a letter and cancellation and I would get a full refund. I sent the letter and received a verification on May 20th, 2020. I have had to follow up continuously since then. It is Nov, 2020 and I am still trying to get my refund. BBR says they never got the money from VRBO and VRBO says they sent the money to BBR. All I know is that it came out of my account. read more

VRBO has appallingly poor service! I generally do not have the time or energy to write such reviews regarding my experience with a company, but my experience with VRBO has been egregious that I feel compelled to share my experience as I have wasted countless hours during my workday to speak with a company where the people are not doing the job that they promise. My husband and I booked a stay for $2,534.21 through VRBO this past December of 2020. Due to getting covid, we were unable to travel and unfortunately had to cancel our vacation- which was supposed to be the highlight to our awful year filled with grief and loss due to Covid. The property owner, James (Property ID: 640485) of Black Rock Rentals in Kaanapali, Lahaina, Hawaii, stated he would not give us a refund but would give us a credit. When inquiring about the credit and how to use the credit, he did not respond and still has not responded to any of our messages for 5 months. Unethically, he gave no responses to our VRBO site messages or to any one of our 50+ phone calls on any of his phonelines. We thought that the appropriate next step would be to reach out and speak with VBRO directly. Oddly enough, after keeping us on hold for 45 minutes to 1.5 hours each time, for over 20 phone calls, the customer service representative would hang up and never call back even though they first asked, "is this the number we can call you back on if we should be disconnected?" I have not been called back even ONCE after the phone line was "disconnected." In fact, once after being told I was going to be placed on hold, I heard the "customer service representative" laugh towards me and hang up. The website states trust, safety, security, inclusion, and support. VRBO seems to have majorly failed in every one of these categories: 1.     I DO NOT TRUST VRBO. I did not and do not feel I can stay with VRBO and rent with confidence, and I do not/will not recommend it for anyone else. 2.     I DO NOT FEEL SAFE WITH VRBO. I do not feel as a guest that my stay or my money is being protected and I am not receiving the service for which I am paying thousands of dollars. 3.     I DO NOT FEEL SECURE WITH VRBO. There is no trust between owners and renters. They partner with extremely rude and neglectful owners who have no idea how to deal with renters or respond to communications. 4.     I DO NOT FEEL SUPPORTED BY VRBO. The "teams around the world" that claim to be of help, are not helpful at all. They are extremely rude and disrespectful and have no interest in helping their customers. They do not call back if the phone line gets "disconnected." I was hung up on multiple times. I am not receiving a response from the owner of the property or from any customer service representative at VRBO of what to do next. I have not received any response about the so-called "credit", and I understand that I am not entitled to a refund, however the owner, after promising to give a credit, is ignoring us completely. VRBO is not helping us either. DO NOT RECOMMEND!!! read more

VRBO does not allow you to post negative reviews for owners who cancel your reservation early, so I am posting one here. Aspen Apartment Property ID: 2019329, Property Manager's name is Dyna. I had booked a reservation in July and they cancelled in October because the owner "found a long term tenant instead." Completely unprofessional and I can't believe VRBO would 1) allow this type of owner to remain using their site and 2) not help me re-book a similar unit the same price. Total scam. read more

This company is a trip lol, calls my fiancée on the day of her check in only 2-3 hours before saying they have to cancel it so to a plumbing leak? Very Ridiculous due to the fact I had her Grandma come out from Iran as a surprise for her 21st. Very disappointed. read more

I will NEVER go through VRBO again unless my issue has FULLY been resolved. VRBO isn't screening their "HOSTS" at all to see if these HOSTS are in fact owners of their homes and NOT renters of an apartment complex! I should have known from the beginning when the so called HOST put the wrong address on her ad so that her apartment complex wouldn't find out that she was going AGAINST her lease and subletting her SUBSIDIZED unit out! I should have known when the HOST asked me NOT to speak with anyone around the complex and especially her neighbor. Finally, the home was GROSS when I checked in on a Tuesday and the so called "OWNER" said that the cleaning lady would come that Saturday but did she? NO! The owner texted me saying the cleaning lady canceled. Coincidence? NO! VRBO has put me in a VERY uncomfortable situation and I am fighting for a resolution. I feel trapped that I can't even talk to anyone, I feel gross because I can't even shower in the gross shower and I feel used! I have contacted VRBO but they keep saying that there is NO supervisor to speak with and that they will call me but NO ONE HAS CALLED ME. I have been hung up on twice! No one at VRBO is taking this seriously when in reality it is THEIR mistake for not screening these HOSTS! To top it all off, when I spoke to the property manager of this apartment community and she verified this was COMPLETELY against their rules, the property manager confirmed this said OWNER is on a LOW INCOME BASED PROGRAM and pays very little per month! read more

BE AFRAID, BE VERY AFRAID. 1081 Hummingbird Ct Colorado Springs, CO. We got to the "private apartment with a theatre" which turned out to be a basement with a broke projector screen and four love seats propped up on 2×4s. We stayed 2/3 days but finally left a day early and went to a hotel. A week later the host charged us $300 on TOP of the 303 we paid for the stay, claiming that "we spilled coffee and they're unable to clean it." I called VRBO and they agreed even if coffee spilled, which it wasn't that $300 is excessive and insane. They sent the host an email threatening to pull the listing if they didn't refund it. Well 2 days went by and the money wasn't refunded and their listing was still up. VRBO then said they agreed with me but there was nothing else they could do so I had to cancel my debit card and dispute, which may not even get my money back! The most ridiculous company ever. Plus they're all outsourced in different countries and working from home so on top of having a hearing issue, I can't understand the accent and their kids screaming in the background doesn't help. And if you call, prepare to spend more time on hold than actually working on your problem. To date I've spent 4 hours on the phone simply holding to, "see what they can do." We were absolutely robbed and will do anything and everything we can to let everyone know not to do this. They give the hosts 100% access to your card information to charge as they please with no means to rectify fraud. BAD BUSINESS PRACTICES. read more

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Do Not Book with VRBO!!! VRBO left customers paying for cancellations that are out of their control due to COVID-19. After spending 10+ hours on calls and chats with customer service, they will not contact the homeowner for fear of being antagonistic and leave the option to refund entirely up to the homeowner's cancellation policy. Unfortunately our Shelter in Place mandate came AFTER the homeowner's 30 day cancellation parameters for our trip. I have made several attempts to discuss options with the homeowner and only received further requests for payments. VRBO's policies do not protect both sides of the equation equally and do not address pandemic circumstances. Unacceptable and I hope consumers hold VRBO accountable. read more

RUN AWAY!!! I spent over 3 1/2 hours on hold with the incompetent staff @ VRBO Trying to add a guest name to my reservation... WTF!!! I booked a place of a birthday present for my daughter and her husband but was unable to add their names so they could check in!!!!!!!! All I wanted to do was add a fucking name to my F'ing and after 3 1/2 hours I was told no. Seriously what the hell if you're a travel company do you can't be flexible to add an actual name of your guest. When I first rented it I said it was two adults but nowhere in the renting process to ask me the name of the other adult. And I can't get a refund... Again run the fuck away from VRBO. I will never use them again ever ever ever! It doesn't take a rocket scientist to add a fucking name to an itinerary!!!!! By the way I woils give them negative stars but it won't let you post without at least selecting one star read more

Stay away; VRBO is not for the users but AIRBNB is. Not even a global pandemic is enough reason for them to bend. My reservation is lost but the owner gets to keep the cash. Have traded notes with their President (J Hurst) but no action from the top either. read more

We made reservations for July and had to cancel. We cancelled well before the required time to receive 100% refund. Property owner Sean refused to respond to emails and calls from both myself and VRBO. He also refused to return our deposit of $1700.00. VRBO was of no assistance and made promises that they did not keep. Went through our bank to dispute the charge. Stay away from VRBO, Homeaway and Barnstable MA property listed by Sean M.!! read more

Second time trying to get ahold of someone in customer service. I'm unable to access the reservation that I booked, trip is less than two weeks away... that's not concerning at all. I will always use AirBnB from now on, lesson learned. read more

The car was all packed and ready to go when our sewers lines backed up in our house. How could we leave our kids to deal with this mess while my husband and I escaped to a cozy weekend at the lake? We had travel insurance from CSA, the VRBO vendor, so we made a claim, complete with documentation and photos of the situation. But it was denied because it did not fit in a narrow list of reasons for cancellation. Not only did we lose our 3-night rental fee but the insurance we paid for was a complete waste. We really looked forward to our trip and had plans to reschedule but now I have such a sour taste after this whole unanticipated ordeal, I won't be throwing my money away to VRBO or their lousy travel insurance. The money spent on VRBO and CSA is the only thing that flushed down the drain today. I'm rating this one star because it won't let me rate 0. read more

VRBO rented our house to vacationers. They took taxes for the rental and paid the taxes to the wrong tax entity. We already quit using them because of other stupid errors they made that WE HAVE TO PAY FOR!!!. We will not be allowed to renew our rental license unless this situation is remedied. VRBO took our $2900 and paid it to people who will not give it back. VRBO is a big headache. For 5 months now, we have been dealing with "Resolution Specialist", Barbara, at VRBO. She has been totally ineffective and we are now suing. read more

I used to be very please with VRBO but man, has their service gone downhill. I have been trying to post a review for months now and they give me the runaround and it is still not posted. I am saddened I can't warn others about the terrible expertise we had with Cocoa Beach Best rentals, a management company that lies and promises amenities that are not delivered. But VRBO must really do side with the vendor because they won't post my review which is accurate and is the format they require. It is all a big scam and I will no longer do business with management companies who don't have an honorable business approach. I hope they go bankrupt and some ethical person comes along and keeps this great business venture afloat. It should not be hard to put a company like this out of business. They are horrible. read more

VRBO listed a beach rental in Orange Beach, AL. It appears VRBO did not inspect this house. Thinking VRBO was a reputable company and what they listed online would be a great vacation we decided to rent through them. That was mistake. When we arrived on August 25, 2021, there were hurricane shutters on most of the windows, either totally blocking or partially blocking the view of the beach and water. We complained about it but it was NEVER fixed during our stay. There were dirty pots and pans in the cabinets. There was mold in most bathrooms. One bathtub did not work. Half of the TVs in this eight bedroom house did NOT work. The ice maker did not work. The company managing the house did send over a technician who fixed the bathtub, the ice maker and got one of the TVs to work. 3 TVs never worked. The technician said the company would have to order new TVs. We never saw new TVs. The technician said he submitted a ticket to have the hurrican shutters opened but, as I said above, that did NOT happen. A couple of mattresses were cheap and hard as a rock. Not sure they were even mattresses. We paid a fee to VRBO - why? What did they do to ensure this property met minimal standards for a vacation rental? Nothing! I also paid a fee to a management company that manages this property. This property should NOT have been rented until all those items had been fixed and the house inspected. VRBO failed to ensure this property was rentable. I would NOT recommend using VRBO. read more

HORRIBLE COMPANY......had a very rude host....told company about it and tried deleting or deactivating my account and felt like it was held for ransom.....no matter what i do they dont seem to let me delete my account with them....was on hold 19 mins to be hung up on.....then called back to be put on hold for 25 mins....they sent email i responded and nothing done.....next day i call again, wait was 5 mins, put on hold for 11 mins to be told they will send another email and after i responded to email they claim they are not receiving it....she also said it has to go to a specialist in order to delete it.....THIS COMPANY IS ONLY HOLDING MY ACCOUNT HOSTAGE IN ORDER TO SELL OFF MY PERSONAL INFORMATION....will be calling my state attorney general read more

it took vrbo weeks to return our security deposit, and do not get the insurance policy, it's worthless!!!! they will "hang up on you", keep you "on hold" forever and basically tell you to that any complaint is your problem! i wish i would have learned my lesson about vrbo being the worst rental site you can go to!! my experience in paris was so horrible; the rental was dirty and smelled like urine (i did get sick) of course, vrbo did nothing!!!! well, i totally forgot and used vrbo again. yes, it's my fault for going to vrbo'home/ vacation's website. vrbo uses outher names so be aware of this point; i was not. i wrote this to prevent anyone from having to go through all the negatives that booking with vrbo will give you!! please don't use them! i can't believe they are still in business. they may and come back with a different name. read more

Greedy amateur organization -Absent any responsive customer service structure - tone-deaf to owner's concerns. Go with Air BnB.

I booked a vacation in Florida from 6.19.20 - 6.24.20 and I had very high hopes as I made sure I called ahead to ensure certain accommodations were in place. Obviously during this time- I would not accept everything to be accessible but my stay was beyond repair and one of the worst experiences in my life. Let's start with the fact that I was never told by VRBO that this property was under heavy construction that affected us in different ways. The worst part is that I called the VRBO representative personally and still was not told about the construction but furthermore on the VRBO site there is no mention of this at all or in the email sent right after I paid telling me how excited they were for me to get to the vacation but once again no mention of any inconvenience coming my way. Please see below for all the inconveniences: 1. There was constant construction on the 2nd floor and outside that would start at 7am daily which of course made everyone uncomfortable and cranky. Not to mention debris, screws, nails, dust and garbage in the hallways and staircases. 2. There was no front lobby which meant that you had to use the back entrance and there was no elevator provided for a 3rd floor stay. 3. The new doors added to the renovated rooms would deactivate or lock on themselves to the point that we were locked out of our room for 3 hours while they had to get maintenance to open the door. 4. I went there with the intention of celebrating my bday and the pool was closed 2 out of the 4 nights I was there when I had made sure to call before to make sure this would be an amenity that was available due to COVID pandemic and outside activities being closed. 5. We also wanted to do laundry before leaving and the front desk was unable to help us with basic information like the cost of the laundry services, help with change for the machines, basic laundry hours or a sign in sheet to get a turn as there were others waiting for the same service and were told to figure it out on our own. All in all - this was my first time using VRBO and it will be my last time. I will make sure to anyone I know from the metro area to ever refrain from using this service again. I am going to make sure to reach out to the necessary parties for a refund as this is not the type of service that should be provided especially when it comes to travel accommodations, read more

I would never rent again from VRBO. I booked a house in San Luis Obispo, CA for June 2020 and the property was sold in early 2020. I am still trying to get my $900 refund from the deposit. VRBO is not taken any responsibility to help me obtain a refund from the owner. NEVER USE VRBO read more

Very disappointed in Vrbo. We booked a stay in Oct. for late Jan. in Cape Coral, Fl. The add said there would be a heated pool and hot tub. Upon our arrival we find that the pool pump is not working and the hot tub is not in working order either. We called the manager who, to her credit, did start working on the issue. The first four days of our stay, there was no pool and no hot tub for the entire stay. The pool cover was moldy and loosing little chunks of the plastic into the pool The home was not very clean (ants, spider webs, old popcorn in the sofa, food burned on the stove, a shower door missing, replaced by a curtain hung by one corner but no way to attach the other corner to keep the water in the shower area, the bicycles that were advertised with the place had flat tires, the fishing poles were not in working order...) This was our third stay in a Vrbo, the first two were great, this one not so much. I sent 3 e-mails and two phone calls to the manager with no response. The house as a whole held a lot of possibilities, the neighborhood was quiet, the home well stocked. After this experience, I would hesitate to use Vrbo again. A hefty cleaning fee is charged at the time of rental, we left the home in much better shape than we we arrived. No compensation was made for the inconvenience of not having a pool or hot tub or for not being clean. read more

I booked through VRBO with confidence in their "Book with Confidence" well let me tell you "not True" I have been trying to cancel my reservation since May 27 and no such luck. And I am well before my cancellation date is due to receive 100% back. They have been giving me the run around for over two weeks. First they tell me to contact home owner and home owner contact VRBO to cancel but the system seems to have a "Glitch" And the cycle continues. Then they tell me it will be resolved in 48 hours then I talk to someone else and say I need to contact their payment process vendor! Should they do that. Seems I may not get my money back. They also have 'F" ratings when i look them up on line. Next step I will have my Credit Card company get involved and get my money refunded that way. THey do not stand by their word!! Use another vacation rental service. I have used AIRBNB and they were great. Wish i read reviews before but the home I wanted was listed on this site. read more

we booked via Vr bo at Hilton Head Island on VRBo at 205 The Greens At Shipyard owners, Jim Batement My grandson, Chaz was shot in the neck with a pellet gun and could not travel to Hilton Head Island Emotionally I went online to cancel. However, within 10 minutes my brother in law and I decided to keep the condo. Guess what, the owner, Jim Batemen had already canceled us and replied that my $1300 fee was not refundable. We sent three emails stating that instead of losing the funds we would keep the reservation. No way He listed the condo again as available. I sent 4 emails asking that we keep the condo for the 06/30-07/07 period. No way. We are very upset and now realize that Jim Bateman was trying to get double the money for our condo We are very very upset!!! This was a horrible way to treat us. Rita Tilka Pickerinton, OH We would ask anyone who would try to rent 205 The Greens to be very cautious with this owner read more

I typically book through AIRBNB but found this really nice home on the beach in Myrtle Beach SC this is the 1st and last time I book through one of the VRBO affiliates, we booked the property but within 1 hour of booking we had to cancel due to the NJ Covid restrictions not a big deal so I thought because it was 15 days before our arrival, they ended up keeping over 50% of the rental fee that was $642.00 refund $251.00 total crap and lastly we spoke to a customer service rep they told us the owner can verbally authorize a full refund guess again owner said he can't so cat and mouse game this is no way to run a business ! I will use AIRBNB for now on they allow you to cancel within 24 hours of your arrival date with 100% refunded that's great service !!!!! read more

I booked a trip on this site and within 15 minutes the property owner sent me a message saying there was a pricing error and that I owed him another $700. I told him to cancel my reservation and called them immediately. They said there was nothing they could do and that I could go thru the cancellation process online and I would get my refund within 6 weeks. Never using them again. read more

Don't use VRBO. Hello, my name is Rayrub Torres. I made a reservation HA-V56LY8 for 3 nights, in Punta Cana, to go on vacation with my husband, my mother and my 3 children (the youngest a two year old baby). After a stressful trip and I got problems due to the PANDEMIC, we arrived at the Condominium but they did not let us enter, because the owner had not sent the email to allow us access. We wrote several times on the VRBO platform to the owner without success. A couple of hours later and by means other than the one VRBO gave us, we were able to contact the owner and he told us that he never confirmed this property. We called VRBO and told them what was happening to us and after a not very kind discussion, they hosted us in a horrible Hotel, and they asked us 24 hours to solve the problem. The next day, without them contacting us, we decided to call them ourselves, and they told us that in order to find another property we had to pay again and when we asked about the refund, they answered that they did not know when they were going to do it. We had to pay for the second night in the hotel and now we have to go back home without enjoying the vacation we planned. VRBO is a scam. read more

I don't want to bring my pregnant wife (who is a nurse) and toddler son into a stranger's home during a global pandemic, so Vrbo has sided with my Property Owner in letting him keep his money, while we won't be using the house we had planned to rent. I will never be using this company again, and I would advise others to do the same. Ultimately, Vrbo chose income and the Property Owner over the health of my family, and I'm completely disgusted. read more

We rented a house in Florida that had a 5-star rating. Apparently, they were written by friends or family members. The house was not in a condition to rent. The appliances did not work. The last thing I wanted to do on vacation was to go to the laundromat and wash dishes by hand. I contacted the owner when the oven stopped working and she said I should flip all the breakers. I did not think it was the breaker because the stovetop was still working. The fence had holes in it and was falling down, a dirty pool, no outside furniture, and weird wiring in the bedroom. The worst part was when the water was turned off during our stay due to nonpayment by the homeowner. We contacted Vrbo regarding the condition of the house and they forwarded the email to the homeowner stating that we wanted a refund. Even though the house was expensive we did not want a refund we only wanted Vrbo to know that the house was not in a condition to be rented. After speaking to several people from Vrbo I just gave up. They have no clue what they are doing and never responded regarding the condition of the house. I left an honest review of the house and then the owner gave me a terrible rating as a guest stating that I left the house a mess. I left the house in better condition than we found it. We will never rent through Vrbo again read more

Stay away from using VRBO. Use a site that does not allow owner to rent directly to you. VRBO does not assist you if you use them to rent then have problems or if the property is not as listed. Being that you have to pay before you can even rent, the owners can false advertise then refuse to refund you anything. I rented a house in SC using VRBO. The property was completely false advertised and we had numerous problems while there. The owner refused to assist and then after I posted a negative review, VRBO removed it and said the owner accused me of lying. Even after I sent them texts and pictures of the property they still refused. So the owner can continue ripping people off and vrbo will do nothing to assist and then will remove your negative review if you post. The owners know this, so they just keep doing the same thing to renter after renter. Use another trusted site to rent. Vrbo is the worst site I have every used to book a vacation on. Never again!!!! read more

Absolutely horrible experience using VRBO for a family get together at Thanksgiving. I wasn't given the access code to the house until the second day of my stay. So, I had to put the family up in a roach motel in the nearest town. I have tried for two weeks to get a refund, only to be told by VRBO that it was the home owners fault and the home owner tells me it was technical problems with VRBO's system. I have called and emailed more than ten times in the last two weeks and still get the runaround. There have been three times that I was promised either a follow up phone call or email that never occurred. I don't know what else to do besides filing a civil suit. I obviously will never use or recommend this site. read more

We rented a home in Livermore CA. Had to cancel due to Covid-19. Paid in full. Owner will only return $500 out of $5000. Was rented for a wedding that was cancelled. Said we could rebook or if she rebooks will return some cash. In times like this there is good that comes from some and really bad from others. This owner should be ashamed. Terrible. And VRBO, I paid in full so should be allowed to leave a review. VRBO home number is :3832992ha. Stay away. read more

This company is absolutely the worst. We have a trip planned to a city that has completely shut down to visitors, Moab, Utah. The National parks are closed and the town does not want visitors due to COVID-19. They will not provide any refund and we are going to be out a substantial amount of money. Never use this company for a vacation rental. Their policies are horrible. It is hard to believe that this is how they are treating their customers during this unprecedented time in our country. read more

I had been a loyal VRBO customer for years and I am a frequent renter. I understand things happen however when they do a company should take care of you, especially when you have been such a consistent customer. When an owner cancelled two weeks ahead of spring break, I spent hours cumulatively on the phone and chat, being told issues were escalated, I'd get a call, and I'd get help with finding an alternative. All VRBO did was send generic email follow ups, asking if I still needed help and providing a 1-800 number. In the middle of March, my 5yo and 7yo had to camp in 20 degree weather on our leg at the Grand Canyon. They do not take care of customers. Awful, just awful. All they had to do was communicate and find a middle ground. We would have understood they did the best they could, even if it was simply a Holiday Inn. But they did nothing while claiming they do. Parents, please don't put yourselves in this situation! And if they reply with info about making a formal complaint, please know I've already done so more than once! read more

Horrible company!! DONT rent from Bongo Stays!!!! You have been warned... Do yourself a favor and dont book with VRBO.. Its been 90 days and I still have not received the 100% refund cancel guarantee.. I canceled 2 days after booking and Bongo Stays stole my money and are fighting with VRBO on paying me back. Absolute nightmare dealing with VRBO and Bongo Stays!!! read more

This place is TERRIBLE!!!!! They do not know how to run a business!!!! We booked a house for our sisters 50th anniversary party and 2 days before they send an EMAIL to tell us it has been double booked and we have no place to go and they were NO HELP what so ever!!!!! read more

I am not here to criticize the property, just VRBO, their computer system and their customer service. I was never able to get a confirmation when I was booking the this property and I ended up booking other properties on the same date which were also not confirmed when booking. This lead to duplicate charges The first customer service call took 45 minutes. The second 60 minutes and no answer...I gave up after an hour. The 3rd was a hour long on-line chat at 1 AM the day I was suppose to travel. Earlier I tried a chat and I was number 96 in the que. I could not plan my travel without having any confirmation from VRBO. Bottom line: I never stayed at either this property or the other one that was booked but not confirmed. VRBO said the owner is responsible for the refund . The owner said VRBO is responsible for the refund. Now I am disputing the charges with AMEX. I will NEVER use VRBO again. read more

Terrible experience. Booked 2 different houses that were both cancelled by the owner. One of them was cancelled 2 days before I was supposed to go with 14 people! VRBO did nothing to help and the owner/property manager was non responsive. I got an automated email saying it was cancelled. Never again!! Zero stars!! read more