In general VRBO has been my go-to for rentals. and I would have rated VRBO with at least 4 stars had this bait and switch not occurred. In April, 2024, I booked a lovely vacation stay in California and one month later, VRBO sent a bill for an additional charge of $68. I called and the rep said there had been an error on their side and I owed more. They were unwilling to reduce the amount or remove the charge. It seems as though the original fee doesn't mean you've paid in full if later an additional charge can be levied. Very disappointed in this practice Im willing to address/change this rating if I hear from VRBO with a reasonable resolution read more

The place we booked was absolutely filthy. There were pee stains and pubic hair on and around the toilet. The floor was sticky. The counters had not been cleaned, and still had someone's food on them. Laundry was piled up in the corner of the living room, and laundry still in the washer/dryer (so don't expect to be able to use them). The whole building was overwhelming with the smell of drugs the minute you walk in. The outside of the building had trash all over the place. Nowhere to park (even though I had asked about parking before booking). Even the police chief from my hometown told us to get out of there immediately because it was not a safe neighborhood. We stayed on the phone with VRBO customer support for 2 hours and sent them pictures showing the filth. The agent agreed that the place was filthy and unfit to stay in, and agreed for VRBO to put us up in a hotel for 1 night... HOWEVER, they are refusing to refund the money that we paid for this rental that we couldn't even stay in. Stay as far away from VRBO as possible. read more

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I unsubscribed from all Vrbo emails on June 20th. Then I unsubscribed again after receiving more emails on July 23rd. After two unsubscribes they are still emailing me on August 20th. No customer service email to contact. This is unethical behavior. If I had more time on my hands I'd start a class action lawsuit, but that's what corporations are banking on - the fact that we're all too tired and too busy to notice these things. Gross. read more

Don't ever reserve a house in las cruces NM 2350 Real Del Norte. I had a reservation for 6 weeks and they cancelled my booking less than 24hrs before , what a nightmare and incredibly Rude Saying they accidentally double booked. Gimmee a break I call BS read more

Vrbo sucks. Use airBnB. Property misrepresented with 3 fewer beds and I couldn't connect to wifi for the first 4 hours. We made do, even though we had to tell people to bring air mattresses. I contacted Vrbo immediately upon returning and they said they can't do anything. Cancellation policy requires host to confirm before receiving your funds back, even well within there cancelation window. To wait a couple of days for 1-2k is ridiculous. Website is slow. In general bad experience with VRBO read more

vrbo is a horrible, unreliable company. I booked a long time in advance, paid in full to go to Redwood City to the cemetery where the memorial for my late son is situated. We were to go up as a family so I booked a 4 bedroom house in Redwood City. They cancelled the afternoon before we were due to arrive. They customer service was absolutely terrible. NEVER book with this company! They will let you down at the last minute. read more

VRBO was great when I started renting through them in 2012, but has gone steadily downhill, picking up speed after the merger. Their customer service is an exercise in futility, with each agent saying they've "escalated" the issue and I should get an email in 48 hours, with no response or fix. They dropped 80% of my hard-earned reviews off my listing, and even more painfully, dropped my Premier Host status because I don't have 3 reviews per quarter... because I booked a long term renter THROUGH THEM. They shoot themselves AND me in the foot. For the first time ever I have no bookings for the year ahead, and about 1 inquiry/month. Pathetic. read more

Vrbo - Vacation Rentals Near Me - Wareham, Massachusetts

I've been working on getting a refund for 47 days and counting. The only attention or "help" I've received came from the fact that I googled the emails of the C-suite executives and sent them a thorough letter with screenshots WHILE on hold with regular customer service for the 5th time. If you want ANY help from this POS company, try reaching out to these people @vrbo.com trent.york john.ostlund kevin.locraft steven.stamstad melissa.fortenberry clement.mazen chas.erickson pascal.collet stephen.feltner bill.higgins mike.butler steve.davis mike.sutter tina.wayend justin.rao john.smith Again, still no resolution to my case, but bothering the top earners of the company will at least get you an email expressing faux concern. read more

Horrible experience with vrbo!! They don't care if your home is disgusting and won't give you a refund no matter what you say. Do yourself a favor and stay far away from this company !!! I wish I had knows this before! read more

I have rented through VRBO multiple times in the past. Never again. It was much better with decent customer service before Expedia purchased it. Now their customer service originates in some god forsaken call center where you can barely understand the people reading from scripts. I put a damage deposit down for $1500, which was absurd in and of itself. Owner of rental was happy with our stay and gave good review. Ten days have passed and I am still waiting for a refund of my deposit. That was this past months rental. The one before was a place that was completely misrepresented in the listing. They had restaurants within walking distance -- not. It was a good 30 minutes to the nearest restaurant by car. In fact all of the points of interest were misrepresented as being a lot closer than they were. I am sick of them, but they seem to have a monopoly despite their dismal reviews and multiple complaints on yelp, BBB, and reddit. I am done though. Will book through local real estate company from now on. read more

Whether as a host/owner or as a guest VRBO is no longer to be trusted. I had years of experiences with them that were positive. They started increasing the fees they charged to both hosts and to guests. They do not care one ioto about customer service. If one has a question or a problem they are totally - either unresponsive or unsatisfactory. All done with them. read more

This review is for the current VRBO site, not a specific property address. I'm an owner trying to list my property on VRBO. I've been listing my property on Airbnb for several years and that has been profitable. I decided to widen my reach and list on VRBO. They offer a service that allows an owner to easily transfer their Airbnb listing to VRBO and sync the calendars. I thought to give this a try. Wow, what a waste of time and frustration this has been. I've spent about 2 hours on the phone or chat with support 3 times. My Airbnb listing was transferred but it still needs a lot of work to get it to be the same. I spent about 2 hours working on the VRBO listing. I synced my calendars but it's not right. So I made the VRBO calendar manually and will sync the calendars manually. My listing is still not visible on VRBO, I don't know why, and support cannot give me an answer either. This has been an incredibly frustrating and amateurish process with VRBO. Airbnb is much more professional and smoother. I can't believe VRBO is like this, especially after being acquired by Expedia. Wow. What a waste of my time. read more

I've been using VRBO (Homeaway) for years. It's always been good until I've had an issue. The property (3 bedrooms) and the listing (4 bedrooms) didn't match. The property was filthy, AC didn't work (Vegas in August), and the sewer came up from the baths every time we flushed the toilet. The host was nasty and hostile. We ended up booking a place on Airbnb that cost the same but was perfect for my family and me. VRBO support was terrible and wouldn't transfer me to another property, even though I took pictures and showed them that it's a three-bedroom house on the title. They claimed that the tiny closet was the 4th bedroom. They also said that I should contact the owner about the other issues. I told them I was not going to spend our three days vacation inspecting his house and accommodate contractors to work during our stay. What a joke of a company. I'm done with VRBO. read more

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There should be negative or zero stars for scam sites! Before making a reservation the vrbo listing claimed that there was free cancellation till September 2nd (current date being July 10). So we go ahead and make reservations. As soon as we make reservations, we get an email that claims that currently paid amount is non-refundable!! Avoid vrbo at all costs!! read more

I wish I could give zero stars. What happened to me with VRBO should not happen to anyone. I booked a place which was perfect for my family and after the booking reservation was approved, I proceeded to book the next 3 nights along our route, relying on having the property we had booked in Raritan, NJ. Several hours after I received the confirmation of my reservation of this house, I received a message from the host saying he had another booking and my one night stay interfered with that booking so I needed to cancel my reservation. I asked for clarification but when I didn't receive a response, I called VRBO. They told me he couldn't cancel and I should not follow the instructions to cancel. Then the host cancelled my reservation and refunded my money. I called VRBO again (on hold for over 20 minutes) and was told the host would be spoken to but there was nothing they could do. It was unbelievable - I messaged the host again and he then said "it was an emergency" so he changed what he originally wrote. Clearly, he wanted multiple nights and cancelled my reservation to make that happen. This company is terrible. I will never book with them again. TERRIBLE CUSTOMER EXPERIENCE read more

We would not recommend Vrbo. They listed a property as having onsite parking and being luxury. It was neither. There was no onsite parking and it could not be described as luxury. Nothing worked, including the heating) and the finish was cheap. It was a hardship to stay, and we moved to an hotel. Vrbo has not refunded their fee and continue to list the property, despite our complaints. Sandy and Arnold Segal read more

Absolutely awful! The customer service is incredibly unhelpful, as an owner I would not recommend this to anyone ever. I've tried to ask them to even cancel my account to stop all the sh**t they've been doing to me and they stopped answering. thinking of suing them read more

Racist PLatform that enables racist hosts. The host showed up on the last day of our stay and kicked us out with out any warning or proof to what she was accusing us of. This is a video of how the home looked when the host showed up unannounced and unexpected visit to kick us out. How do you justify cancelling our trip and keeping or money when your home looks like this? This was based solely on the colors of some of the guests skin. The host profiled us completely wrong! https://www.dropbox.com/scl/fi/i3s44gwj43027fcgl0ohj/2024-05-19_11-26-50_000.mov?rlkey=888h9r2uo20hh5nloxf8sjxo2&st=tfacpks6&dl=0 read more

Recently I tried to book with VRBO and keep in mind I have used them multiple times and always have a great review from all the host. Well for some reason in 2024 this company perhaps has gotten so big that is does not know which host have asked it to remove their listing and once I was confirmed the host msg me stating that VRBO was not supposed to list them. After that cancellation I gave VRBO another shot to make it up and booked another listing with in 5 mins of the last one. Suddenly the new other host also canceled me as well, stating they have some kind of National Emergency all the while were was not such thing, and it was only a lie to get me to agree or kick the can down the road. Wow talk about getting to big for your own good. SMH! I would dismissing using them if you ever want a serious company go with SUPER.com, they are the real deal! read more

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POSTED on VRBO The Palms Resort Myrtle Beach, SC Beautiful Oceanfront 3 Bedroom Condo 102 main tower. LIE! First and foremost I want to specify that this review is not for the Palms Resort. It is for this room that is located in the Palms. I am only posting this exact review because when I tried to post this review after my stay VRBO has made me change it 5 times because I gave them a 1. The room is located in the first tower of the palms it is 102. It overlooks the Swimming pool which can be noisy at times however the view is nice. That is the best thing I can say about this place. First of all I booked this through the Vrbo app and this is the first nightmare I have ever had with Vrbo. When you book this room through Vrbo you are you are out of luck. You will have no one to meet your needs unless you have someone such as I did step up and help. However, don't count on it. I paid $391 a night for this room that looked like it came out of the projects in Richmond Virginia. There was no one to call to complain about this room. All of your information will come from the palms. The owner, being the coward that he is, lets the palms do all his dirty work for him. This is how your communication will go if you have a problem, and you will, with this room. The only number to call is the palms resort number. A very nice operator on the other end will look and see that you booked this room through VRBO and tell you "I am so sorry but all the problems with this room will have to be dealt with VRBO" which then circles back to contact the palms and you have no way to contact the owner. The owner has been asked many times to fix these horrible things that are wrong with this condo. I'm not even going to begin to list them I'm just going to post pictures if I'm able to but he is trying to sell the place and refuses to repair but still rents out and charges double of what that room was listed for on the day we arrived. This is a max $200/night room because it is a POS. Because this was such a huge injustice to a guest at this resort, The Palms made it right. They moved us to 1601, beautiful and showed me 2 other condos that were updated and lovely to prove this owner and his junk property is not their standard. Is there not an HOA? I will NEVER use VRBO again. Look for my reviews on this resort, The Palms room 1601 with google and trip advisor. read more

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Beware of VRBO listings! The listing and pictures were very misleading. We spoke with VRBO and were told to speak with owner who agreed to refund us 20% of the funds he received. We then got in contact with VRBO and requested that they refund us 20% of the balance since we relied on the description and pictures that they posted on their site. We were promised a return call from management four times but it never happened. Their rep, Rea, requested we send the photos with all the issues and a specialist would look at them and get back to us; didn't happen. I told one rep I didn't think VRBO cared about the customer and then asked her name and she immediately hung up. The bottom line is once they get your money, they're done with you. read more

We booked 10 months in advance and had both payments taken out and for all of us from 4 families to drive up to 4 hrs away to find out that the property isnt a listing anymore. We planned to stay in leavenworth to be close to town and then we had to get another cabin 1 hr away over a pass in Enumclaw with airbnb. Called vrbo to see about getting compensation or something for them ruining our trip and keep getting the run around from a call center in another country. We will never use VRBO again. Customer service was horrible and our trip was ruined. read more

I thought Airbnb was bad. Then I booked with VRBO. I have had my share of not-so-great experiences with Airbnb but in the end, they always came through, although you have to spend hours on phone with them. VRBO seems 1000 times worse than Airbnb. We booked a vacation rental in Hawaii using VRBO and were eagerly looking forward to it. Once we checked in the house was in a horrible condition. It looked as if it was not cleaned between guests. There were roaches in dishwasher, hair on the floor, unflushed toilet paper, food particles all over the countertop, unclean/used towels. We immediately alerted the host and VRBO. We sent 30+ photos and videos of roach sightings. I was communicating with the host via VRBO chat so I can have record of everything. The host agreed that their regular cleaners were out of town and she doesn't know if the temp cleaners did the cleaning or not. The host said that she can't schedule the cleaners until the next one or two days. We refused with that resolution as we didn't want to stay in a dirty house. VRBO said that they would provide alternative accommodation until the house gets cleaned. The host agreed to change the reservation to start on the next day so we don't be charged for that one night we can't stay. We left the keys inside the home and left the house waiting for VRBO to send us alternative accommodation details. We waited for couple of hours and had to call back as it was almost close to 10 PM. Keep in mind that we left the keys inside the house and at this point we don't have the keys to the vacation home anymore. We called VRBO again to see what happened to our alternative accommodation. The new agent we spoke to says that what was told to me was not the standard procedure. They said that the VRBO has to confirm with the host regarding the 1-night refund. We told the agent that the host agreed to it on the chat and the previous agent told us they will find us alternative accommodation. The new agent refused to do anything as she was trying to contact the host to get 1 night cancellation confirmation. It was past midnight where the host lives so the host didn't respond. By this time, it was almost midnight where we were. The agent kept telling me that we can't get alternate accommodation. We informed the agent that we don't even have the keys to get it. At this point the agent said that VRBO can't provide alternative accommodation but can reimburse us for up to $150 and that we have to make our own booking. We were in Hawaii and there was absolutely nothing available for under $1000 a night. I don't understand how VRBO can leave their customers stranded in the middle of the night. It is ridiculous that they offered $150 in the first place. What makes it worse that it came with so many conditions that it is impossible to get that $150. The requirements were that I need to book with Expedia or Hotels.com or directly with the hotel. If I found accommodation on any other 3rd party website or any of the credit card portals, then they wouldn't reimburse $150. It is beyond my comprehension how VRBO is still in business. We ended up cancelling the accommodation as the host couldn't promise the house would be cleaned in a timely manner as their regular cleaners were out of town. VRBO refused to help as they said that the host agreed to clean the house "at some point" during our stay. VRBO also said that they require proof of multiple roach sightings to consider the home unsanitary. I was only able to send 6 different roach sighting videos as every time I open a cabinet door or dishwasher, roaches run so fast that it's impossible to catch them on video. Apparently 6 sightings is not enough proof. Since the listing was cancelled, I can't even write a review. I got all of my money back as the host agreed to cancel but we lost almost 1 whole day in our 10-day vacation and also had to spend ~5x the original amount to find last minute accommodation. I know there is nothing I can do now but just wanted to rant somewhere. read more

VRBO is the very worst and terrible at customer service. Their hosts make up stories. Same issue... cancel at last minute now three times on VRBO in the past 12 months!! VRBO host canceled after I paid in full. The cancelation was made 7 days before check in. The app did not notify me of cancelation. Owner of property stated" Cancel because one of his associates incorrectly listed home. Booking was made in July 2023 and paid for in July and November. 2023. Owner sat on my money for 6 months and then refunded it. He took the interest. Imagine he does this with 10 people... he sits on $20,000 making interest! VRBO told me they have their critical care team working to find me a similar house at similar/ same cost.... Travel starts in 24 hours and I am still waiting for a call back. They have ZERO customer service or care. read more

Worst vacation rental platform. Use anything else. Hosts hate it, guests get screwed. Hostile and utterly incompetent customer support. Avoid at all costs read more

We arrived in Maui at 11 pm excited for our stay in a VRBO condo. I had received an email entitled "Keys for your stay" and assumed we were good to go with the information for entry to the property. Through either the owner's or VRBO's error, there was no document attached. We messaged the owner for an hour to no avail before reaching out to VRBO support. After being placed on hold several times and having our call dropped, we were sent an email telling us to book another property on Expedia or VRBO. By this time it was after midnight and there were no properties available. We called back and were placed on hold again and then dropped. After this we received an email telling us to "self lodge." What does this even mean? After calling 20 hotels we found a room at the Courtyard for $700 and have been told we will not be receiving a refund. Unbelievable! This was my first and last time using VRBO! read more

We rented this house called "beauty with a pool " in Corpus Christi, Texas, they deleted my review off their page so it didn't ruin their reputation. Anyways, here's my review that I saved incase it did get deleted. We rented this house thinking we were going to get a nice and peaceful vacation. As the days went on at this house we realized that this house was not very clean. The description of the property said it was newly renovated but that is not the case. If it was newly renovated their water damage on their shelf system and base boards would have been fixed. There was mold in the bathroom in the hallway, the baseboards in that bathroom looked like they were never cleaned, and the pool seemed to have a leak in it so we barely used it because the eater was low. There was a lightswitch in the hallway that has a faulty wire or something because i got shocked by it a couple of times. My parents friend that was with us cut her ankle on the jagged and unleveled concrete im the backyard. The front bedroom at the front of the house had a loose outlet panel that is completely unsafe, and in that same bedroom the bed was absolutely disgusting. It was completely stained and looked like it came out of the garbage. If i had noticed the first day of our stay i would have contacted the owners immediately and would have required a new mattress. The owners also kept pestering us about a package that was missing that we had no idea about, we finally ended up finding it in the closet in the hallway. Because of this search for the package the owners asked if they could come a search for it while we werent there, we did not say yes as we were gone for the day but it seemed like they had tried to enter the premises anyways as the lockbox was open read more

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I've been a user for our Maui property for the last nine years. In the beginning VRBO was a great site for guests wanting to travel to Maui. Since being purchased by Expedia, the quality of the site has really gone downhill. Today I received a VRBO request from a potential guest for 16 days (a $5,000+ booking) where the guest received an error in trying to leave a deposit for my unit. Obviously I was very disappointed as VRBO blocks off email addresses and telephone numbers so I could not communicate with them other than by going through the site. I told them to please be patient but they ended up booking another unit. I called up VRBO and received an operator saying they have had some glitches and our working on it. Does this replace my $5000 booking? No! I hope they get their act together soon!! read more

VRBO/Homestay is the absolute worst home/vacation rental site that I have ever used. After deciding to try a different platform for my stay in Montreal and thinking I had found a nice place to reside in for a week, we had a horrible case of false advertisement (flickering lights, broken outlets, holes in the walls, dirty kitchen floors, soap pump didn't even work, etc). It was so bad, we didn't even spend more than 24 hours there! We immediately booked a home through AirBnB and contacted VRBO while we were still in the crap room. They would not give me a refund on the remaining nights or even a percentage of a refund. Of course I went through all the necessary steps and was very cooperative throughout the entire process. I tried to messaging the host first, who did not even try to understand or observe my evidence. He told me I was exaggerating and that the issues were minor.. If my fiance is trying to study and the lights are flickering and the outlet is not working to charge his laptop, that is is NOT a minor problem, that is a MAJOR INCONVENIENCE. When I called VRBO immediately after not being able to reach the host over the phone to come to a resolution, the woman on the phone sounded very rude, dismissive, and condescending. She told me I had to work it out with the homeowner.. When I told her that I already tried that, she seemed to get even more annoyed and asked me to send her whatever information I had along with proof. I did that. I sent photos and video of everything wrong with the room and they did NOTHING. They didn't even respond to me. I called them again and they informed me that they had denied my claim. This company is money hungry and does not care about it's customers. That is the first and last time I will be using their "service". AirBnB is the only way to go and I'm very upset that I decided to try something new when AirBnB had never failed me before. I have never had any issues with false advertisement or rude hosts with them. read more

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We booked a reservation and decided to cancel within a day. Their customer service said that this property came from another site, which I don't understand since it was on the VRBO site and there was no reference to any other site. I read the cancellation policy carefully and it did not say that the property was being booked from a different platform and that I would need owner approval for a cancellation I had every right to make according to VRBO. The cancellation policy gave us months to cancel with a 100% refund. That's what the cancellation policy said and that's what should happen. Instead, I can't cancel unless the owner approves it and I'm still waiting for that approval. Unbelievable. Clearly the cancellation policy that VRBO states on the property page was a lie. It's never been so difficult to cancel. With so many other great platforms, I'm done with VRBO. read more

BEWARE! THEY ARE SCAM ARTIST! -DON'T BOOK HERE -ALL BOOKING PLATFORMS! Hermann Josef, (Bahamas Vacation Club) is a SCAM ARTIST. If you Airbnb at Butterfly Cottage at Viking Hill,Nassau, Bahamas you will not get what you paid for. The room looks nothing like the pictures, they are scamming people out of their money. I flew 5 hours and 30minutes to come to find the Airbnb I booked is not the same as the pictures. They took someone else's pictures from the internet. Firstly, the host representative Rosie/Rosia tried to give me a room I did not book and tried to con-artist me, then took me to the room I booked with the balcony, but still it looked nothing like the pictures, then she had the nerve to ask me for $100 deposit, when I already paid for the Airbnb in advance, I know for a fact that is against Airbnb policy. I reached out to the Hermann Josef and let him know that he's running a SCAM and then he lied and said he did know that his Airbnb was not the same as the pictures, acted like he did not know that it was a SCAM and he had a false advertisement on his profile. I reported this to Airbnb and asked them to file a claim against them for false advertisement, but nothing is being done about this. People should get what they paid for by the exact listing they see, not false advertised misleading pictures or information. Airbnb needs to put a stop to false advertising on their platform and ban anyone who is reported for breaking this policy. This is a list of other safety hazards and safety issues that went on at Butterfly Cottage at Viking Hill. BEWARE! DO NOT BOOK HERE UNLESS YOU WANT TO BE SCAMMED OUT YOUR MONEY To summarize my grievances: 1. False Advertising: The room I booked did not resemble the pictures posted on the listing. It was a blatant misrepresentation, and it is evident that the host intentionally used images from the internet to deceive potential guests. 2. Unlawful Deposit Request: Rosie/Rosia insisted on a $100 cash deposit, a direct violation of Airbnb policy. This not only caused unnecessary delays but also left me feeling deceived and frustrated. 3. Safety Hazards: Beyond the misleading pictures, the Butterfly Cottage at Viking Hill presented various safety concerns, including a major water leak, inadequate bedding leading to discomfort, and poorly maintained glass sliding doors causing disturbances during the night. I reported these issues to Airbnb, urging swift action against false advertising and safety hazards on your platform. Regrettably, my concerns seem to have fallen on deaf ears, and no action has been taken against Hermann Josef or Butterfly Cottage at Viking Hill. I implore you to consider the severity of this situation and take immediate action to rectify the harm caused to unsuspecting guests. It is crucial for Airbnb to maintain its commitment to providing accurate information and ensuring the safety and satisfaction of its users. Airbnb Need To Investigate: - Investigate the false advertising and safety hazards reported at Butterfly Cottage at Viking Hill. - Enforce appropriate consequences, such as suspending the host's account, to deter future misconduct. - Strengthen measures to prevent and promptly address false advertising and safety issues across the platform. Your swift and decisive action in this matter will not only restore my faith in Airbnb but also contribute to the overall trust and safety of the community. I believe that by addressing these concerns promptly, Airbnb can maintain its reputation as a reliable and responsible platform for travelers worldwide. Airbnb - is not protecting its customers against SCAMS read more

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Will never use VRBO again. They don't hold owners accountable and ultimately we paid the price for an owner who seems to habitually double book and then lie about it. We were stuck at the last minute and forced to check into a single room at a 2 star hotel. Customer service = talking to an offshore call center in circles. I don't know what's changed as we've used VRBO confidently for almost 15 years, but the last few bookings have left a really sour taste in our mouths, and our most recent vacation was ruined because of their poor policies and service. Never again. read more

I've rented our vacation home with VRBO since 2009. never had unresolved issues. this summer renters did major damage, but they also complained about the property to VRBO. despite sending picture and receipts VRBO never resolved our issue. they froze our account so that we loose all repeat business. they never gave us the damage deposit we deserve. and I never got a reply to my emails. support chat kept saying the issue "had been escalated." read more

I flew down to enjoy my family for the first time in five years. It was an absolutely beautiful home with great space to accommodate my family until we got there and we all tried to enjoy a family movie but felt completely miserable with how warm the house was and when trying to lower the air we were unable to do to the thermostat having a lock on it that we were unable to access. We were all headed out the door to spend the day at the water park the day before our check out when a woman coming to clean the home showed up to the house...she said she thought we had check-out today, we then told her our check-out was for Sunday which was the following day and that was that ... then I immediately was contacted by the owner of the home. The host stated we needed to get out of her f****** house and that she was going to bring her posse to remove us. I was shocked, I told her I rented the house from the 27-30th. She then said she changed the days of the rental 2 days before I flew in when I booked over a month in advance. I never acknowledged this!! I have my original receipt that shows I booked the correct day and even the police said I have every right to stay but after being threatened by the host and her posse, I gathered all my grandkids and left. This was supposed to be an amazing family vacation with my grandkids that turned into a nightmare. This host is very unprofessional. I would not recommend this place please beware she will change your booking dates. Vrbo can't do anything to help you!! read more

The property owner canceled 24 hrs prior to our arrival. VRBO helped us book with another property. Then the first owner spontaneous takes back the cancelation. VRBO told us to stay at the first property and they would help with a refund at the second property. Everytime you call VRBO you get someone new and they ask for something else. We have spend more than 20 hrs on this, and there has been no refund. Today we received a harsh email saying they will no longer talk to us about this and "they have given their final word, and will reject any further emails." They asked us for any e-mail we send and they have never given us a straight answer about anything. read more

Fees is just as much as the rental, Airbnb is way better as far as saving money. If you see a property on vrbo that same property may be listed on Airbnb with out the hidden fees read more

As an Owner, STAY AWAY! Vrbo is the absolute worse when I comes to listing your property. They are a huge SCAM! They seriously don't care about your property, let alone the guest, they just want your money. We have yet to be paid for a reservation, we're on two months now and every-time I have called, it's someone different. They have BS answers - I asked for proof that the funds were sent and she literally hung up on me. FISHY!? Yup! Use Airbnb - they are reliable for guest and hosts. read more

I tried to list my property and it was very complex. After never publishing the listing some called that was very friendly and helpful. I had to call again due to an issue with getting the bank details set up. The representative couldn't find the answer and I was waiting patiently and suddenly she disconnected the call and never attempted to call back. I called back and was on hold for over an hour and no one ever did respond. This company is likely a scam!!!! read more

For a recent trip, as many times in the past I utilized Hotels.com to do a cost comparison. Now that Hotels.com, Expedia and VRBO are all under one umbrella I ended up on VRBO. For those that don't to read the whole story let me just say what VRBO let a fraud rental on their site, in the end standing in Miami I had to turn around and book 2 hotel rooms to cover my party. After I filed my request for refund and complaint I was told the extra $100 dollars it cost to book the day of was my problem. "VRBO do not offer any additional reimbursement for one night bookings" "No I can not escalate your request". "I can assure you the listing is not longer being allowed on VRBO" ....... What they mean is thanks for catching this scam but yeah you are out of luck. So apparently you have get scammed for multiple nights before they admit their short fall. I will never use Expedia, Hotels.com or VRBO ever again, this is a ridiculous practice to have in place......... scam, theft whatever you want to call it... VRBO you're a joke. $100 dollars isn't the issue, the issue was the principal that you missed something in your host verification process and wouldn't own it......... I had to pay for your screw up and that's the bigger issue. At least make the customer think you care in some way. The Long Version! In May of 2024 I booked a one night stay in Miami for a football game. All the way up to our reservation I received constant communications about my booking. How to Check in and how to reach the host. As of 4 hours before check in I still had not received any check in information. After my attempt to reach the host was answered with " wrong number" I contacted VRBO. VRBO said all the right things and "reached out to the host" but I was assured there was not issue. "Call us when you get to the location if there is still an issue. An hour after the check in time I arrived at the location to be greeted by a nice lady who informed me......... "I bought this house a few months ago and its not listed on VRBO". Now 4 hours from home, headed to an NFL Game I contact VRBO again. I had to start the whole story over again because the previous Reference number had been closed out. I am basically told they will " have to investigate". They again attempted to contact the host and had the same number I tried......oh wait "wrong Number". After the weekend I reached out to VRBO who again........... I had to start the whole story over again because the previous Reference number had been closed out. Three days later I get an email that states my initial fees were being refunded since my reservation was "cancelled". Thus my call that is outlined in the first paragraph above. Expedia/VRBO/Hotels.com have lost my business and I will make sure any opportunity I have to keep people from using them I will. read more

Vrbo is awful do not use them. They do not care about their guests at all. My friends and I booked an apartment rental through Vrbo for our trip to Erie in August. I never received anything from the host including the check-in information. What's more the hosts voicemail was full. I called Vrbo on multiple occasions letting them know I couldn't reach the host. Each time I got a new person and was assigned a new case number. Vrbo just kept telling me to keep trying to get ahold of the host and that they couldn't issue me a refund or find me another place to stay until 4:00 p.m. the day of check in. Also every time I asked to speak to a manager or supervisor I was told they were on another call and would get back to me that day (they never did). My friends and I drove 6 hours to Erie and could not reach the host or get into the apartment. I called Vrbo and was advised they could get me a hotel for one night, I would have to find other accommodations for the rest of our trip. I told them to forget it and just give me my money back. Which they ultimately did. I felt during this entire ordeal that Vrbo did not care that I was getting screwed over. All of the people I spoke to in customer service were not helpful at all, did not listen to me and just kept repeating the same thing. This host in Erie (Tom Bonyai) has now done this same thing to 2 different people and has two horrible reviews yet Vrbo let's him stay on their site. I will NEVER use Vrbo again read more