I got the house facial and it was amazing! My skin is sensitive so I didn't want anything too…read moreexfoliating and harsh. I'll be back for sure!

I had my face, legs and bikini area done, I've never felt so confident…read more I definitely recommend buying the FUR OIL & pumice scrub, will make you feel like a millionaire!

I came in for a Brazilian wax around 5 PM on November 17, 2025. The building was clean, I was…read moregreeted right away, and the acting manager took me back for my service. She gave me a moment to get settled before starting, which I appreciated. The wax itself felt a bit rough, but nothing out of the ordinary. I was on the phone with a friend to distract myself, and I began to notice she kept going over the same areas repeatedly, almost as if the wax wasn't grabbing the hair. When she finished, she let me check the results--and that's when I noticed that about 75% of the hair was still there, just broken off the way it looks when you shave. I tried to discuss it with her, and she attempted to go over the area again, but the wax still wasn't picking anything up. I was disappointed and asked for a reasonable solution, especially since I now have to wait for the hair to grow back to at least 1/2 inch before anyone can fix it. She told me she couldn't offer a discount and that I was still responsible for the full balance. When I asked to speak with the manager, she told me she was the manager and that the head manager wouldn't return until Wednesday. When I asked for their contact information, she refused. After pushing the issue and explaining my concerns, I was eventually offered a free service. Overall, the service was poorly done, and as a loyal customer for years, I'm extremely disappointed. My wax feels prickly--like porcupine quills--and that's absolutely not the result I expect from this place. So disappointed.

I've been here a number of times and every single appointment has been stellar!…read more The rooms are comfortable and clean. The staff is friendly and professional. I've gotten a Brazilian every time I've visited and I've been so happy with the results. I also appreciate the wax they use as I feel like it works a lot better (and causes less pain) when compared to competitors in the area. Highly recommend you check them out!

To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

A review that's outside of my comfort zone due to its intimate setting but here we go!…read more My first visit at Sugaring NYC- Memphis was last summer of June but yesterday made my seventh visit. Prior to my first visit, I received conventional waxing services but not sugar waxing. I have heard of the term without the knowledge of the full benefits. That's until a Soror, who's the owner of the Memphis and soon to be Midtown location explained thoroughly. Which encouraged me to give it a try. In short term it's like comparing fruits and vegetables to organic verse none organic. Sugaring is applied to the body temperature minimizing discomfort, still treats discoloration, the clean up is effortless with water and eliminates the usage of tongue depressors. *That's if you're a zero waste savvy.*. Unlike conventional wax is composed of rubber resins and other potentially harmful chemicals. All of my six visits were serviced by Danielle, loved her! Unfortunately she's no longer working at the franchise in efforts of receiving her degree. Which I salute and applaud her because school isn't for the weak! My last two recent visits were serviced by Sarah. Professional, personable and comforting through her words of encouragement. I'm elaborating the word "comforting " because if you're a first time wax (conventional or sugaring) client it could be misleading as everyone's tolerance level towards pain varies. I can say the more consistence the better for the benefits of less pain, becoming more comfortable with the process including your waxer and the swift of hair removal. This location is always promoting special offers on the website or the chalkboard as you walk into the studio. Sugaring NYC's motto "Once you try Sugaring, you will never go back to waxing" is one of the truest statements I can vouch for.

Traveling through Memphis, the Brow Girl got my brows under control! Thank you, thank you!read more

My first negative review ever. I called to make an appointment for brow tint only as I have been…read moregrowing brows with serum for a year and needed the grays tinted. My brows and lashes are dark brown with a bit of gray. She said tint and shape, I said tint only. She said fee was $20. Got to appointment and again she said tint and shape and I again said tint only. She talks me into tinting eyelashes also. As she's tinting she doing some rubbing which ends up being shaving. She then does a bit of plucking which ends up being plucking the gray hairs I came to have tinted. She hands me a mirror and my brows are GONE! A fine line of brows left which are not even on both sides. So shocked I can't comment. She then charges me $100 which I pay like an idiot! Additionally I can't see any tint on my lashes.

This was a great experience for me!! This was my first time getting a Brazilian and the staff was…read morefabulous. Breanna at the front desk was great and Alisha did awesome walking me through everything for my first time. 10/10 Would recommend this business

My first time to have a waxing. I was as nervous as giving birth to my first child. It was the best…read moreexperience I could have ever had. The receptionist was super friendly and loved her hat. and her earrings. She looked so cool. Alisha was assigned to me. What a awesome person she is. She explained everything to me and was gentle as could be. She is the best for first timers although I want her to be my go to person. In my opinion this was an fantastic place to go for your first time or every time.

I had my facial with Hannah. She was awesome. She did a consultation and we talked about my price…read morepoint and came up with the Red carpet facial. I was nervous about the dermaplane bc with my PCOS I tend to be on the furry side and I am a firm believer in waxing. It's been a few weeks and my skin still feels amazing. And no stubble feeling. The chemical peel was very mild. She also did an extraction. I am a HUGE fan of that. The pores on my nose actually shrunk! I can't wait to book another appointment. It is the ultimate way to relax.

Scheduled an Acne Treatment facial here and Kate did an AMAZING job!! They offer numerous types of…read morefacials and treatments for your skin needs. The atmosphere/staff was amazing --And they're very knowledgeable on skin care! Picked up some new cleansing products on my way out and I haven't touched my old products since. Eminence Organic products work WONDERS on my skin! Will definitely be back next month for another facial. My skin feels & looks amazing!

I've been going back and forth with myself about getting my upper lip waxed. It's not too bad but…read moreas you get older you discover more hair in undesirable places. So before things get out of hand, I pulled the trigger and made an appointment. The place is super cute and feminine. The manager was very helpful and was able to address my concerns. Because it was my first visit, I got a 50% discount!!! The young lady that provided my service was very nice and made sure I was comfortable. A few minutes later I was smooth and hairless. If I make this a regular routine I would definitely come back.

This was my first visit here! Found them on Yelp and saw a few videos of them on TikTok! Black…read moreowned! I was able to schedule a waxing online. When i arrived, i was greeted at the door by the lovely staff! The decor is well thought off! All pink and very aesthetic! Many photo ops! They offer memberships and even have merchandise for sale. My wax was a great experience! Will def be back in the future

I still give European Wax Center five stars! Since…read morerelocating from Florida(with my last visit in Florida) speaking to the staff there reassured me that on my move to Tennessee that I would receive the same service. Those ladies were right and I have a received the same great customer service! - upon today's visit I received an email to redeem 50% off and I gladly pulled up the app, set a reservation time using the app- I headed out the door to the nearest European wax center location to me I was greeted with pleasantries the front staffers - I showed the email where I had 50% off it was honored and accepted. Thank you! The wax specialist that took care of me on today's visit name was Jerricha she was informative and polite. Jerrica listened to my needs after my service was completed I tipped Jerricha in cash. I will be returning again for another service. Service $21 50% off Total $10.50

Still no service 17 minutes after appointment. Asked if there was someone else and got with a…read moretechnician who had only been there 2 weeks and couldn't do the job. Not a good experience. Manager totally on the defensive with excuses. There is a 9 minute grace period for a customer but a customers time.... Hmmm....

I redeemed my Groupon (after calling & confirming an appointment) I selected the 30 min Infared…read moreSauna session. It was what I needed! Sweat literally poured from my body during this session (numerous towels were available for usage) Everything needed for this treatment available in the sauna room (privacy) from hair ties and shower caps -to- pedicure slippers and robes. Before the session, during the session and after the session I drank a bottled water which was available in the sauna (privacy) room Soft music played throughout the session Magazines were available for your reading pleasure I give Renew Wellness Spa -the 30 min Infared Sauna session two thumps up!

10/10, highly recommend!! I was referred here and I will be coming back very soon! Staff was…read morefriendly and knowledge, and my experience was pleasant!