Brought my mom's car in for her (with no appointment) when one of its tires seemed to be losing…read moreair. I thought that it was just a slow leak, but my mom, who doesn't always make the best decisions, said to just get a new tire. So that's what I went to Sullivan Tire to do. I told the guy behind the counter (whose name I wish I could remember) why I was there, and told him that I wanted a good tire, but not a super-top-of-the-line one. He could have just kept his mouth shut and let me spend money on a new tire, but instead he said that they'd check it first and see whether or not that was necessary. A short time later, he let me know that they'd found a nail in the tire, and that they'd removed it and patched it up. I was out of there quickly, and on the cheap (under $40). Can't ask for much more than that. I know where I'll be going next time I need tire service.

On a Saturday turned away because your store wasn't properly staffed. Mind you the service I…read morerequested is less than 1 hr to do.

Service is excellent. They always get us in within a day or 2 and have been great with any and all…read moreissues we've had with our cars over the years. They are honest with pricing and with the issues/ repairs needed. We've gotten new tires from them, rotations, balancing, tire repairs, new tire pressure sensors, etc. They have always been true to their estimate of timing and we've never had a problem with quality. Highly recommend.

I have been to this center twice now. The first time I just needed an oil change. Today, I got into…read moremy car and a service light clicked on, indicating that the coolant was low. I called Fahey and they took me right away, they were able to top off the coolant and they didn't even charge me for the service. I was there for a total of 9 minutes. When does that ever happen??! I was blown away and will absolutely continue to be a customer here. They have a decent seating area where you can wait while your car is being worked on. And the check in process is easy. This place definitely has my business for as long as I'm in the Wakefield area.

Pleasant, friendly service made this a great experience. I've always gotten great service here…read more One note: Using the website to make an appointment for this oil change worked, but seemed to take about twice as long as a phone call, mainly because I had to reenter everything that Sullivan already knows about me and my car. There should be a way to save my profile and login later.

Called ahead to see if maybe I could come in early as my schedule opened up and the person on the…read morephone said by all means come in. I showed up and not only did they start the service on my vehicle, but the person behind the counter, Peter, did it himself! This is the true definition of 100% customer service satisfaction. I'll never go elsewhere and I don't even live in Melrose, I drove there from Boston.

**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

Got me in same day and great service with a good price. Tell you to come back to check on things…read morefor free after 25-50 miles.

One of the very few independent, family run tire shops left. Extremely good and fast replies for…read morequotes and information. Bob was very patient answering questions about many different tires. I looked into chains like Sullivan Tire, but they charged extra for things that should've been included, like cleaning off the wheel rims. In the end, you really don't save very much and you take your chances that your particular installer knows what they're doing. Fahey includes free lifetime rotation and balancing, which is a very important added value. Plus, all the crew there were pleasant to deal with and very knowledgeable.

Being a woman who lost her husband, it is daunting to have to do everything myself. And it seems…read morethat people think a woman alone is an easy mark to take advantage of. Not so at this place. They were wonderful and gave me a great deal as I needed all new tires. I tell all my family friends and clients to go herr for tires

My car's performance has declined since they used cheap, low-quality oil instead of the oil I…read moreprovided. Their labor charges are exorbitant, and their customer service is poor. The owner even told me not to come and bother her anymore if I wanted to negotiate the cost.

I bought 2 used tires a few months ago and one tire was no good and the manager took my phone…read morenumber down and said he would get get me a good tire but his warehouse did not have one and I have made several attempts to have them straiten it out but I keep getting the brush off and they obviously are. not going to make good on this matter DO NOT BUY USED TIRES HERE THEY ATE A BUNCH OF RIPOFFS AND I WILL NEVER GO BACK THERE

If I could provide 0 stars I would. I brought my car there for 4 new tires and alignment in…read moreDecember. At that date the shop called me stating that Id have to have the right tire rod replaced in order for the alignment to be completed. I agreed and paid for the additional job. After picking up my car it was doing this thing where the whole car wobbled. I brought it back and they said it just needed to be realigned and it was all set. A day later it started wobbling again, its been brought back 5 times. The 5th time they then state that the axel is damaged. After not honoring the fact that it took 5 times for them to see this and honoring a decent repair price they stated they would just replace my old rims but I would have to return on Monday at 8am. Monday at 8am I return and leave my car to be completed. I call at 1pm and am told my car's being worked on but is not ready yet. I call back at 4pm, no answer, I call back at 5pm, no answer. They close at 530pm. They call me at 517pm with additional charges, which is not what was agreed upon on Saturday when we were in the shop. So they have wasted 6 days, damaged my car further, charged for unnecessary repairs and refused to replace my old rims. Also- they refuse to give any contact information for the "boss" who is making these decisions. ​​

I'll preface this review by noting I dealt with the folks on the Wholesale side…read more AC was a pleasure to deal with. He was friendly and professional. I ordered 2 tires Friday, and had an appointment for Tuesday. Last time I had 2 tires put on (not here) I had to wait ~90 minutes. It took these guys 30 minutes, max. Great price, service and super fast! Would highly recommend.

Town Fair Tire - Saugus, MA The service at this location is…read moreconsistently poor. It takes them 10-15 minutes just to write up a simple order. If two customers are ahead of you, you'll be standing there for close to 30 minutes before anyone even starts helping you. There is no sense of urgency or efficiency. The pricing is also misleading. They quote you a tire price that sounds reasonable, but the moment you agree, they start adding extra charges for installation, balancing, and road-hazard insurance. Those added fees easily push the total up by $100 or more for a set of four tires. When I questioned their "price match" claim--because they advertise that they won't be beat--they admitted they only match the tire price, not the full, real-world cost of getting the tires on your car. Meanwhile, Costco's price includes installation, balancing, and road-hazard coverage. So no, Town Fair does not actually match Costco. This isn't a one-time issue. I've been here before over the years and it's always the same routine: an attractive price up front, followed by a higher final bill once all the extra charges appear. It comes across as a bait-and-switch tactic, and they've been doing it for years. If you want fast service and an honest, all-inclusive price, go to Costco. They can write up your order in under five minutes, and the price they tell you is the price you pay. Town Fair's claim that they "won't be beat" simply isn't true once you look at the full cost.

Excellent service, attentive and experienced employees! Staff was well equipped to handle my…read moreservice request and work was completed timely and efficiently. Would definitely recommend Mavis Tires & Brakes for all of your car service needs.

It's hit or miss. mostly a miss as they are extremely incompetent. if you have a RWD car with…read morestaggered tires they will put the back wheels on the front and give you attitude when asked to correct it. I schedule an appointment for a balace and an allignment and it takes 4 hours. they come back and tell me they can't do the alignment because something In my steering is loose. They can't tell me what it is, just a "we don't do that here" and then they send me on my way. Beside putting my front wheels on the back and reverse, I realize one of my perfect silver wheels is a little damaged from the alignment tool. i dont Know who they're hiring just avoid the place if you have any self respect or respect for your car. Yet to find a competent tire chain shop in the Saugus Lynn if anyone reading this has any recommendations let me know

I've been going to Murph since I bought my new Honda Crv in 2024! It's been the best experience…read moreI've ever had with any mechanic in my lifetime! Not only is he Honest but he always provides high quality work! Hands down the friendliest and best service in and around Boston!

I think Zone Kar deserves one star more than any other business on Yelp…read more Six stars for Murph and his crew! Besides being a skilled, honest, and fair mechanic, Murph is a beautiful human being with an impressive personal history. Bring your car to Murph with confidence. Feel the love!