**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

First time customer at Boston Auto Works......Definitely will not be the last!! Fast, friendly and…read morehonest service. Fair Prices and top quality work. I highly recommend Boston Auto Works. Five stars *****

Took my car to Boston Auto looking for a second opinion on my 2019 Suburu accent that the…read moredealership had quoted about $10,000 in repairs. The team at Boston Auto was honest, efficient and helpful by assessing my whole vehicle and ended up completing the maintenance quoted from Suburu for about a third the price. The team was very open about exactly what they were doing with the car and pricing. Great experience and will always take my car here!

Two out of the three guys who work there become aggressive and threatening at times. I live near…read morethe garage, and one of them (an older guy who I think is often drunk) will just start screaming obscenities if he gets frustrated with a car. There will be little kids walking by, and he'll just scream the "F" word over and over. I'm several floors up and even with my windows closed and an air conditioner running, I can hear this guy screaming. I'll look outside and see scared kids crossing the street to get away. The younger guy will also fly off the handle. I was just outside with my son throwing a football around outside of my building and he started yelling at my son and me. We went to leave and he literally followed us back to the door to our building yelling the entire time. It was genuinely scary. Avoid at all costs.

The younger guy that works there was great to deal with. After over 30 years in Melrose this was…read morethe first time I used them for my inspection. I arrived just at closing and instead of chasing me away as I have experienced at other inspection stations he told me to wait on the side and took me. This was on a Friday when I'm sure he would have preferred to leave. Kudos for the great customer service.

I've been coming to WAR since 2015 and will never go anywhere else. Will is a fantastic mechanic…read moreand shop owner. Miguel always goes above and beyond to fit me in when I have an issue. Honest and reliable business!!

Updated out of respect to Will and Justin. They are honestly the best mechanics I've ever had, and…read moregenuinely great guys. I had been a customer since 2015 when Anthony was behind the desk, but Miguel is unfortunately a different story. Doesn't care about customer rapport, quotes outrageous prices for simple jobs, and never picks up the phone or returns phone calls. I haven't had a call answered or a voicemail returned in over a year. If you're able to get through, the work done by Will and Justin is top notch, but you may be faced with an exorbitantly inflated price tag by Miguel. Very unfortunate but I have no other choice than to find a new mechanic, because communication has been one-way for too long and trust has been eroded.

Once again, the Lucey brothers + staff took care of my car with professional + kindness, without…read morebreaking the bank! HIGHLY RECOMENDING FOR PAST 15+ YEARS! AND CONTINUE TO DO SO! Gina

Back in May, my 2006 Jeep Wrangler had a cracked tailpipe and a passenger's side window (handcrank)…read morethat was off-track. I called Lucey's on a Thurs morning and was able to schedule an appointment within two days. My Jeep was ready by early afternoon on the day of the appointment, and the work was excellent. The new muffler and tailpipe assembly is reminiscent of the factory version that came with the Jeep when I bought it new ... not loud, and rattle-free when I hit a bump. And the passenger's side window now goes up and down with ease. Based on that visit, I brought it back a few weeks later for a new air filter, brake inspection, and emergency brake fix. Once again, all the work was completed professionally, efficiently, and, most importantly, correctly ... so in all cases, Lucey's (in particular, Stevie) did an outstanding job with my Jeep. And if you're comparing local repair shops, note that, before going to Lucey's, I made the terrible mistake of having the other NAPA Auto Care center in Melrose, Certified Automotive Disasters (Upham Street), do a substantial amount of mechanical and body work ... see my Google and Yelp reviews for details of that monumental debacle. Like any service business, honesty, integrity, and competence are paramount, and I found all three at Lucey's ... if you're looking for those qualities in a repair shop, call them. Thanks again and apologies for the delayed review.

I can't thank Robbie and his father enough for the incredible work and customer service. I felt…read moresupported throughout every step of the process. This was my first time ever in an accident. I was rear-ended, and they were quick to fix it with OEM parts as a Tesla Certified repair center. I'm really happy with all the work they've done. Robbie and his father were very kind and supportive of all my anxiety throughout this process. They were more than patient enough to sit through and explain the appraisal process with me. They explained that any additional supplements for extra work would be provided under the direction-to-pay form I signed with them. They helped reassure me of any doubts regarding out-of-pocket expenses. Thank you all again for making this migraine disappear. Today's Collision Malden is the first place I would recommend to any of my friends or family members to trust with their car.

It's important to take your Tesla to a place that specializes in this vehicle. My damage was minor…read morebut they treated me with care and the repairs were perfect. They event pointed out some stuff that the Tesla dealer had done wrong at the time of servicing the car! Highly recommend.

Dave Adario is an honest, careful and high quality mechanic …read more Being a good mechanic he is in demand. I have worked with him for years, and he requires cash. I trust him.

Dave's a knowledgeable, effective, and HONEST independent mechanic. He's provided service to my…read more2003 Honda Civic and my 2012 Subaru Outback for the last several years. Dave understands that, as a customer, you may want options in your repair. In other words, you may not want to spend $2,000 on a repair for a car that is fifteen years old. He also has been able to solve mysterious mechanical issues that other mechanics could not sleuth out. Most recently, we brought our Subaru into Dave at Middlesex(the owner/mechanic) due to a squeaking sound that we were hearing when traveling at about 65-70 mph. Dave thought that this was a transmission issue that was a known trouble spot for my make and model. I was slightly over the warranty miles, but Dave advised me to call Subaru of North America anyway to see if they could work with me(warranty-wise) on the potential replacement of the transmission since this was a known issue. This process took a little while and Dave coached me a few times during this process. At the end of the day, Subaru covered the transmission replacement 100%. Dave's knowledge and advice saved me thousands of dollars despite the fact that Subaru would have to do that work themselves and Dave wouldn't see any work from it. On a side note, Middlesex Auto is in downtown Melrose. This is super convenient for anyone who lives in Melrose. It is also steps away from buses and the Commuter Rail if you have to leave your car.

I called Stephen's back in May (apologies for the delayed review) in the hope that they could…read moreresolve an exasperating problem with my 2006 Jeep Wrangler ... chronic water leaks on the passenger's side door. I bought this Jeep new and it never leaked ... until I made the terrible mistake of having Certified Automotive Disasters (Upham Street, Melrose) do a substantial amount of mechanical and body work (see my Google and Yelp reviews for details of that monumental debacle). I was almost ready to give up on the water leaks when I called a *real* body shop, Stephen's, to see if they would be willing to at least look at it. I wouldn't have blamed them if they declined to try to fix Certified Automotive Disasters' mess, but, luckily for me, they didn't, and I was able to quickly schedule a time to bring it over for them to assess. Enter Shawn Bolger ... although he rightfully made no promises, he said they would try to adjust the door to stop the leaks. I dropped off my Jeep the following week, and, to my absolute elation, their adjustments seem to have solved the dreaded leak problem. Although it didn't rain a lot this summer, we had several heavy downpours and occasional lighter rainfall, and every time, without exception, my Jeep stayed bone dry (including, most recently, the all-day heavy rain on Sun 09.13). To say I'm thrilled is an understatement ... until you've had a car that has water leaks, you don't know how life changing it is to again have one that doesn't. So thank you to Shawn and the techs who were not only willing to try to help a complete stranger with an unconventional request, but who also had the skill and experience to fix the problem. I can't recommend Stephen's enough based on this brief but outstanding experience ... thank you again.

Huge shoutout to Stephen's Auto Body in Melrose, MA for an outstanding experience…read more Estimator Shawn Bolger delivered superior service from start to finish - clear communication, helpful guidance, and true professionalism throughout the process. The team did an awesome job repairing the bumper on my 2016 Audi Q5; the car looks fantastic and the work is flawless. Highly recommend Stephen's Auto Body if you want quality workmanship and great customer service.

I've been a customer for more than 20 years. Quality work, reasonable price and easy to work with…read more They stand behind their work. My family have have owned several Hondas over the years and take them to LBJ.

I had a great experience working with LBJ and Rick while servicing my Acura MDX. This is my first…read moreHonda product, as I've been a Toyota/Nissan customer for many years, so I'm still getting used to Honda's service intervals and maintenance approach. In the end, I'm very happy with the service provided by LBJ. They are clearly professionals when it comes to servicing Hondas, their prices are reasonable, and they are consistently courteous and helpful. As a side note, they serviced my transmission, transfer case, and differential, and everything was handled smoothly and efficiently. Nice job LBJ and Rick!

This is incorrect. This is the second location for Certified Auto…read more Jack the service manager is amazing. Honest and i think he is a car savant. Value is there - very fair pricing

Was visiting a buddy when my car broke down, coolant everywhere. im 2 hours from home. Took it here…read morepaid 2200 for repairs, granted its an AMG, but i wouldve rather taken it somewhere else than pay that much for it to break down 4 days later. Then basically told to fuck myself. If u cant work on German dont tell me you can, terrible service