DO NOT fly with them. I will not rant about the terrible service or unethical practices I have experienced...... I will simply give you my experience and see if you want to be treated the same. I bought a direct flight from Gran Canaria to Amsterdam for 4 people leaving at 14:00. A few weeks later we get an email saying they cancelled our flight and now we are on a flight at 07:00 with a 5 hour connection. I tried calmly and politely for 4 days to get them to rectify the situation by compensating us for the worse flight, or by putting us on any other direct flight back like we paid for. The service was astonishingly rude and they only offered us a refund after the price for direct flights had more than doubled. We have to just accept that they bait and switched us. I even asked for a simple gesture (kind of as a joke as i was astonished at how little they were trying) of trying to make it better by giving us a $5 voucher at the layover airport for a snack or drink but they would not offer any effort of help or courtesy. The kicker is they also did the exact same thing to my girlfriends mother and she lost days on her vacation. This, plus evewrything else I have read on review sites is enough to make me NEVER use them again. Terrible service and unethical practices. read more

My wife and I had been happy customers of Vueling for years and have taken 2 dozen trips despite some cattle car conditions, but no longer. Today I got to see a different side of the company. Unlike all previous occasions, after paying 235 euros for a pair of one ways Barcelona-Madrid two days ago, they wouldn't let me print out boarding passes on line unless I paid a 38 euro surcharge for seat upgrades. Right there, a new innovation in greed even worse than even RyanAir. I'm going to challenge that policy through my credit card. What topped that was getting to the airport and finding an hour and a half line to get boarding passes, no machines available, referred twice to other lines, by which time they had closed the flight. We had checked in snd all we were missing was the boarding pass. I am quite sure they resold our seats for hundreds. We decided instead of trying to rebook to go straight to the train station and got to Madrid cheaper than our original tickets. Bye bye, Vueling read more

At half past midnight,we are stranded at Paris CDG airport after our 19.25 departure was cancelled. No information has yet been given as to why the flight was cancelled; indeed no information has been given at all. Soon after cancelling all flights from Paris without warning, the staff - who seemed to have less of a clue as to what was going on than the customers - all disappeared. Meanwhile, after finding out online that the flight could be rescheduled only 5 days later, and adding an overnight stop in a totally different city, we called Vueling customer services. They said that we should go to an Iberia or a BA customer service desk, and that they would book us into a hotel or give us a voucher. This turned out to be an outright lie and a ruse to get us off the phone. There is/was no Iberia desk at this airport, and BA staff told us they could and would do nothing (this was after travelling to a totally different terminal on the advice of Vueling's mendacious phone operative). No information was given out at any point; we had to rely on hearsay and rumour throughout the whole experience (how to get checked-in luggage back, for instance). An hour ago, hearsay was that we will have to pay out of our own pockets for 4 nights' accommodation in Paris. Affording this will be distinctly difficult. But who knows? 7 hours after arriving at the airport, we were stuck at the back of a queue of 50 people, including families with young children and people who will be missing work tomorrow, with no clue as to what will happen when we get to the front of the queue (if we ever do). This is without a doubt the worst travel experience I've had and, with the possible exception of Europcar, the worst customer service I've ever experienced. Avoid Vueling - they are not to be trusted!!!! read more

Basically, I wasn't sure if I was able to fly with the documentation I had, and since it was a Sunday night (no embassies or consulates open) I decided to call the airline to ask them if they had the regarding information, and they told me, after speaking for 8 minutes, that I could travel to Belgium with those documents without any issues, and I asked several times if they were sure, because otherwise I wouldn't buy the tickets, and the reconfirmed me. So right after I hanged up, I bought the tickets. A couple of days later, the day of the trip at the moment of check-in, they tell me I am not allowed to board. THEY GAVE ME WRONG INFORMATION AND I BOUGHT 2 TICKETS FOR ALMOST 520 EUROS!. But the worst part is that this was on November the 2nd, and I have been complaining since. Every time I call (and each call is very expensive) they tell me that they will reply in 24hours, which never happens. I lost hotel money as well and I keep losing money on every call as well. Their best excuse was to tell me that I should have checked their website to verify the information, and that makes me wonder why do they even have a call center then?. read more

DO NOT FLY WITH VUELING. Overpriced, unfriendly, no customer service. We travelled Madrid-Barcelona (return) without luggage, arrived 2 minutes after check-in (due to some unforeseen circumstances and inability to check-in online). We were refused check-in. The 'penalty' fee did not apply for some reason. We had to purchase another ticket at a significantly higher price than what we paid for a return trip. My advice ... take the train. read more

Worst airline experience I have ever had. After standing in boarding position for 2 hours, they cancelled the flight and told us they were going to transfer us from Florence Italy to Pisa via bus, where they were to have us fly out the following day. They told us they were transferring us to a hotel in Pisa for the night and would provide a meal (all this occurred at midnight). We boarded the bus, only to be dumped off in the closed airport in Pisa, where we were met by the surprised security guards. Nope pen from the airline ever showed up. We were left in an airport that wouldn't seat the amount of dumped passengers. The floors were hard and dirty. They charge extra for 2 bags (meaning 2 ticket passenger could only have 1 bag period) to the tune of $182USD. NEVER fly this airline if you value your sanity and body. read more

Is there a no star option? 3 day trip to Ibiza, and no only did we arrive 5 hours late, but we might not get our luggage until the morning we need to leave. Don't bother. read more

I will avoid flying Vueling in the future. I had an Alicante - Barcelona flight to catch the Barcelona to Atlanta with Delta. Vueling cancelled two days in a row the same flight blaming in on "technical difficulties". No way two days in a row. Delta offered a departure from CDG over the phone in about 30 seconds, but the Vueling personnel in front of us did nothing to help us make the only Alicante to Paris Orly flight that morning (Vueling as well). A disaster, had to pay quite a few dollars to come back to Atlanta the following day, etc, just because the Vueling personnel did not feel like helping us change to a different flight. read more

Our flight was from Amsterdam airport, we were more than two hours and they seated us opposite on the airplane, my girlfriend was on the first seats and I was in the last part of the plane. They said that the flight was full, but we were there more than two hours of the depart of the flight. Also they say that you could check in online, but you have to do 30 hours before the depart, so, is very difficult if you are visiting a city on holidays. Also we paid more than 100 euros each for just one flight and we couldn't flight together. read more

As like many others, my wife and I were caught up in the mess caused by a fire at Rome's terminal in June, 2015. Our British Airways flight had been 'canceled' (actually, we found our later, re-routed to 'nearby' Naples!) Our 're-route' option was to leave Rome a day early on Vueling. How does one say MISTAKE. We arrived at the airport 3 hours early...the line to the ticket counter was five hours long. Luckily, my wife snuck into the priority line, and she was able to get to the ticket counter in 2.5 hours--and, yes, that was the PRIORITY line. Vueling agents repeated attempted to 're-align the queue', causing people to lose their place in line. Luck was still with us, as the flight was 4 hours late. Well, not so lucky, since our luggage did not make our transfer...which we missed, but we did book a new flight while we were waiting for our first flight. There were NEVER any announcements, of any kind, while in line or about the delay. We did get seats in the LAST row, where we were treated to the airline attendants chatting in loud voices while seated--not attending to the passengers. At the end of the flight, the attendants at the front of the plane and the rear of the plane 'danced' with each other, showing how much the were into themselves, and ignoring the passengers. To add insult to injury, when we arrived in Paris, the arrival board announced with were 'early'. And, four days later, we still have not seen our luggage. We get updates daily that say...tomorrow. Overall, flight from Rome to London, with a stop in Paris...15 hours. (Should I add that was the last day of our honeymoon?) ZERO stars, please. read more

We had an overall TERRIBLE experience with Vueling. They ruined our vacation. I do not recommend at all. They lost our luggage, failed to keep us posted on the status of our luggage. At one point the customer service agent hung up on us (we were not rude or difficult). On the days that they actually picked up the phone, they kept telling us that the luggage would arrive "tomorrow." Day after day it did not come - in reality they did not know anything and worst of all they seemed to not care at all. It's not worth the hassle - stay away. read more

Worst is a compliment for this Airlines, because it is worse than worst. Expedia should not have this airlines on their website. Bought tickets from Expedia flew from Valencia to Rome 4 and 1/2 hour delay and no explanation, no updates, just changes on the departure board. From Rome to Valencia, the same thing except they shaved a 1/2 hour on the delay time to 4 hours. Had a one way ticket from Valencia to Ibiza, 3 hour delay and again no explanations. I wish I had looked at the airline reviews before I purchased these tickets, but I went through Expedia and did not think anything of it. STAY AWAY FROM THIS AIRLINES!! read more

Avoid flying Vueling if you can. We flew from Santiago, Spain to Rome and had a horrible experience. 30 minutes late leaving Santiago because they "couldn't find 2 bags". Really? In Rome, we waited over 90 minutes for our luggage without explanation or apology. read more

Totally irresponsible, inconsiderate, and disorganized airline. Had a flight from Paris to Florence at 6:50pm, and after having us all sit in the plane for two hours, they tell us to get off because of technical difficulties (shouldn't they have checked for that before boarding the passengers?). They gave no further instructions as to where to go or what to do. We waited by the ticketing desk for over three hours, they gave us answers such as, "I don't know I can't help you" and that the flight may or may not be delayed or canceled. They gave us a time range of flying out sometime between 11:30 that night, or two days later. After 10pm they said the flight is delayed until 9:45am the next day. They put us up in the nearby airport hotel, with NO dinner even though they kept us waiting for well over six hours. After getting to the airport the next morning for the scheduled flight, we find out, after half an hour after the flight was scheduled to leave, that it was ONCE AGAIN delayed, because they HAD NO CREW TO FLY THE PLANE THEY DELAYED FOR OVER 12 HOURS. HOW does an airline schedule a flight but NO CREW?! They are now telling us that the flight will be leaving at 11:30, but honestly, I wouldn't be surprised if they keep us in this airport for another day. They completely ruined our plans and wasted the money we had spent on the reservations for our stay in Florence. read more

THIS IS THE ABSOLUTE WORST AIRLINE I HAVE EVER FLOWN I have tried contacting customer service several times in order to speak with someone about a flight refund, but have yet to be connected to an actual vueling representative. During each attempt the line would ring and say, 'all representatives are busy' and proceed to end the call. The particular flight in discussion was canceled by fueling airlines 1.5 hours before departure, without any explanation to why and also without pre-notifying me via phone or email before arriving to the airport. When I myself, along with many others, attempted to get a refund/rebook at the fueling check-in desk, it became extremely difficult and unsuccessful. Not only was there ONE fueling employee attempting to assist close to 100 aggravated passengers, but many times within the first two hours of waiting she would disappear and was nowhere to be found. After two hours had passed many people began to panic as options and alternatives had still not been discussed to the majority. When the third hour of waiting began to approach, the line had barely moved as very few individuals had been assisted. In order for me to try and make a flight at my next destination, i was forced to find another airline company employee and re-book a completely new ticket so i could fly with them (this costing me over 350 euros). Not only did i miss the flight at my next destination, but because the way fueling unsuccessfully managed helping/speaking to customers about additional flight options, I missed the trip entirely since I could not afford to continue buying new flights. I have flown for a number of years, on many flights. I have never experienced such chaos and inefficiency during a canceled flight. read more

You do not get what you pay for. This airline has no consideration for their customers. I was forced to buy an exit row seat because apparently a normal one was not available. I paid for this. Once at the airport we discovered that I was moved to a "normal" seat (less space than Ran Air) without compensation. The staff could not do anything and I had to claim a refund by writing to them. Ridiculous. read more

Omg nightmare airline. Paris to Barcelona! Suppose to leave at 10:00a.m. Left at about 4:30 after heaps of drama! And I mean heaps . Plus they somehow managed after all that to forget to load the entire flight's luggage on the plane! So now all our luggage is still in Paris! I'm in Barcelona with nothing! Major holiday here and nothing is opened! Managed to buy a new t shirt thanks to all the kiosks selling them for the holiday! NEVER USE THIS AIRLINE! read more

DO A CHARGEBACK. It's your only recourse. Vueling lost our bag for 10 days. They do NOT have a page on their website or give you anything that puts the process in writing. They verbally promised 50 Euros a day, max 350 Euros. They never said that we had to keep the bag tag that was on the roughed up luggage once we finally received it. They are DECLINING to pay anything ever after ARIE told me over the phone that it would be fine without the bag tag. I spent an addl $16 getting them the receipts in registered mail after he told me this and then they turn around and decline. I called him back (at my cost) and no change. I am doing a chargeback for at least the flight through PAYPAL and CapitalOne. I suggest you do the same - their customer service is horrible. read more

I have flown with dozens of airlines, and I can attest that Vueling are among the worst. Their check-in experience and service are horrid. They are absolutely rude. I was flying from Paris Orly Airport and there was a false-bomb threat. I missed my flight because of the chaos despite having arrived three hours prior to departure time. The chaos is not their fault but it is not mine either. They should have booked me a hotel room for that night or at least arranged for transport to Paris. I had a very similar case with Alitalia when fire erupted in Roma Fiumicino and they went out of their way to make sure I was happy. They reserved me a hotel room with transport. I recommend avoiding Vueling by all means necessary. read more

They basically cancelled our flight and rebooked us 5 DAYS LATER!!! Ruined our holidays. Pathetic airline. DO NOT BOOK VUELING

I checked in yesterday evening in Fiumicino airport with my family. The blonde lady at the check-in desk was extremely rude; first she ignored us for several minutes, chatting and laughing with her colleagues instead, then was very abrupt and dismissive when she finally decided to attend to us. Disgraceful behavior! My family and I will never travel with Vueling again and will certainly advice our family and friends not to. read more

i just flew Vueling from Athens, Greece to Rome, Italy (via Barcelona, which was a little annoying as it was out of the way) and from Rome to Barcelona. I had no problems with the airline and the flights were fine. I would use them again. read more

Barcelona Vueling airline had the worst customer service of any service I have ever experienced. They could not take my card transaction from the USA due to "security reasons". That is an unacceptable excuse. Then, they could not take my euros, that I paid an extra 20 in commissions for at the currency exchange. I was thoroughly confused as to what I was to do at this point. No one would speak to me. Other customers were cutting in front of me. I had patience for as long as I could. The final straw was when I asked for management and they were visible but hid from me even though I could see them. Weak management and flawed business practices must be in their mission statement. Their business process is flawed. It felt as if the customer service representative was not trained properly as another member of the team had to help her click through the purchase process. They were unable to run my card. My card worked everywhere in Barcelona, by the way. The other rep almost helped it to the point of getting the transaction to go through but they gave up. I had two more flights that I would be able to catch after I missed the first 1. Once she asked me to get euros, I went to the currency exchange, in a rush, so I didn't miss another flight. I came back with cash in hand and she ran through some process and apparently my additional cash charges that they were nickel and diming me for, in addition to the euros I got out and paid 20 euro commission on, were not good enough for their airline. It was ridiculous that management would not talk to me. I was extremely patient in an hectic situation. Any human being would have broken down at this point. They treated me like I was not a human. My job in life is to help people understand how they can help people. They ruined my day, travel, as well as my state of mind. read more

It can be said that the actual flights, to and from Valencia [from Amsterdam] were fine. Checking in at the airports was reasonable too. The whole problem [for us] with Vueling is the DISATEROUS WEBSITE/ONLINE service. One is encouraged to check in online, particularly if one has luggage for the cargo bay as this is less expensive done online, except the WEBSITE DOES NOT WORK [for days and nights on end]. The mobile app was a little better, we managed to get the luggage checked in and paid for beforehand, but actual check in was unsuccesful, aside from electronic boarding passes there was no confirmation of check in. Local check in [so we had to get there earlier than needed] was OK the online boarding passes were deemed 'unreliable' so we still ended up with paper... The unreliability of the whole online service is so bad that we will never fly with Vueling again. Unless you have nerves of steel, no cargo luggage, plenty of time to check in at the airfield I would avoid Vueling at all costs. read more

My head literally almost exploded. I was trying to purchase a ticket at Vueling's website, but they refused to accept my email address as valid. I tried purchasing the same ticket on a different internet server in the hope that that might make the difference but no cigar. It just kept saying my email address was invalid. So I made the mistake of calling them...at 80p a minute. I should have hung up the moment I heard the woman's voice. She said her name was Alexandra, her accent was Eastern European and she had a very weak grasp of English. I spent 15 minutes with her on the phone before she HUNG UP ON ME! Without having purchased my ticket yet!! I then called customer service to complain...which they don't tell you that they're also charging you 80p a minute for. I talk to some guy named Mario Santos who refuses to hand me over to his boss. Instead he tells me he would help me find the proper place to complain via the vueling website, thereby keeping me on the line for another few minutes and racking up more charges. I hung up after finally realizing I'd been caught in their scam... And that's exactly what Vueling is...A thinly veiled scam. NEVER EVER CALL VUELING'S CUSTOMER SUPPORT HOTLINE...EVER! It will make you homicidal and likely raise your blood pressure to a dangerous level. I have nothing but hate in my heart for this company. read more

I would never travel with this airline again..Our flights were booked through a travel agent who should have done her homework. the seating was cramped and uncomfortable, the stewardess spent most of the flight either hanging off the back of my seat or squatting in the aisle just behind it talking to her friends.They also managed to lose our luggage in transit,[which we did not get back for six days] which meant spending extra money to buy enough clothes and essentials for that time.Never again. read more

What amount you think you are spending on Vueling you will have to think again as you don't know the cost until you are on the plane. They are constantly shifting this at your expense so you can easily get ripped off. I seriously don't think they will last in business for very long (I don't think they expect it either so its basically a cash grab). I won't shed a tear for their bankruptcy. read more

The absolute worst experience of my life. Flight cancelled made to stand in line for hours , 5 hour wait at airport, rude staff and absolutely no information. Horrible, horrible, horrible. And I am a seasoned flyer, and to add insult to injury, all we got was a per packaged sandwich and a drink for compensation. And, don't book cars or hotels through them, that's a whole other nightmare. read more

worst airline possible. im 100% sure i never booked online what i recieved later as booking. trying to change it was not possible. tried to contact customer support - i never got through intending almost for 2 hours. never again with vueling! read more

Online check-in with Vueling was to me a total scam. I was flying from Cardiff to Alicante and when I went to check- in online it would not let me select the free seats. Obviously this was an excuse to rip off more money. I am going to phone them tomorrow to try to sort it, but at 77p a min, that is a rip off as well. I fly 6 times a year, and they may catch me this time, but I will NEVER fly with them again as I am furious!! read more

Very impressed! Staff were super helpful and accommodating, even though I showed up very late for my flight (my bad!). Flight itself was comfortable and punctual. Never flied Vueling before today but I would definitely fly with them again. read more

My mom went missing in the recent Nepal earthquake. Luckily we were able to contact her, but from only hearing the news that she was alive and nothing else, I couldn't make my flight from Sevilla to Barcelona, because I wanted to be by my phone at all hours of the day, incase I received more information. I phoned Vueling to ask to change my flight and they wanted to charge me more money than what I had originally paid for the flight, just to change the days. I understood that there would have been a fee, but more than double? and under the circumstances? I was really irritated and I will NEVER fly Vueling Airlines again. read more

Booked a flight from Tunis to Barcelona, which was cancelled by Vueling. I emailed a couple of times asking about a refund. No response. I finally called them (at my expense, since I'm travelling) and they said I would get a refund. This refund never showed up. I've emailed them 5-6 times in the month since then (still travelling, and still have to pay a lot to call). They wrote back ONCE and said the refund had been given. It has not, and I even got a person from Paypal to confirm that, and forwarded that to them. Still no response. At this point I'm starting to think I'm never getting my refund. read more

leg room SMALL. Unsafe even (in my opinion) - for those with long legs. Those in front of you can recline hurting your knees. Wait time to check luggage and to board is incomprehensible. I have NEVER waited so long.......about 3 hours of standing without sitting even once. Completely unacceptable. Those who arrived late to airport seemed to be rewarded by being whisked to the front of the line. Those who arrived early waited longer and longer while the late comers were accommodated so as not to miss their flights. NEVER AGAIN. read more

"And good morning to you, Sir, I'm very well! How are you today?" the check-in desk attendant at Paris-Orly replied to my initial question. "Not well." I answered. "Oh, you are flying to Lisbon then...?" Who could have known traveling to my favourite city would ever become synonym for a dreading experience. Congratulations Vueling! You did it. What happened? A 6h delay (from 06:45 to 12:45) on my flight from Paris to Lisbon last Friday, 31st of July 2015, happened. 6 times I booked your services, 4 times you managed to add a considerable delay to my flying "pleasure" (sic: vueling.com). My previous personal Vueling record being a 3h delay from Porto to Paris, this Friday my traveling companion and I really, REALLY needed to be in Lisbon in the early morning. "Do you have any viable alternative for me to arrive in Lisbon before noon?" I asked the above mentioned staff member. With bright eyes and - what surely must have been - the most genuine compassion anyone in her position could have felt for my situation she said: "Well, I can offer you a flight to Porto and you can check if there is a connecting flight to Lisbon". A spark of hope: "When does the plane leave!?" Reality check: "At 13:00". "Later than the flight to Lisbon, my actual destination?", a hint of anger showing in my voice. "Alternatively, I can suggest (vous proposer in the original French) flying to Barcelona from Charles de Gaulle at 10:00 and try..." I did not hear the rest of that sentence. Kudos, Vueling, on training your staff to "never say no" to a customer, but I started feeling like Samuel L. Jackson in The Negotiator. Although I was really upset by that time, I wasn't quite ready to take hostages yet. Instead, I paid over 600€ for two last-minute tickets in a competitor airline and now I look forward to the experience with your customer support. Another Sisyphean task from what has been posted by the large majority of your customers. Dare I say it? Yes, I do and I apologise in advance for the corniness: There's simply too much waiting, not enough vueling going on. "With our feet on the ground" your company DNA states on vueling.com. Yes, quite literally. read more

Booked my ticket well in advance because of the specific time the flight was out----received an email a few weeks out that the time for that flight was changed (oh, sorry!). Had the nerve to try and charge me to switch to a different time or flight for their mistake. Pick another airline that won't try and charge you for their errors. read more

Vueling lost my luggage, never tried to help me find it. It is socking how rude they are!!! Stay away!

Honestly, after reading the other reviews we were super nervous booking a flight from Rome to Dubrovnik, but it was literally the only direct flight option. We had a simply fabulous experience. We booked the more expensive fair (which was still less than $200 total for 2 tickets while Croatia airlines with connections was $400+ for 1 ticket), had a super easy check in, no extra charge for our heavy bags, and super efficient service. Flight attendants were great, we had seats with extra leg room and everything was on time/a little bit early. I'd totally fly them again - they were better than our experience on many more established airlines (American, Delta, United). read more

Wish I could give this piece of crap airline zero. Don't fly with them people, it will cost you in lost luggage and cancelled flights. How this company is allowed to operate in this manner is beyond me. read more

One of the problems with booking flights online through say...Orbitz, Kayak or any other online booking service is remembering to pay attention or knowing where to find those little details with the dividual airlines and their charges. Putting together a month long set of tour dates and booking 10 people through 20 something different cities can be daunting and costly. You try to find the best deals and on first look....Vueling Airlines' flight costs seem reasonable. I know now that this is where Vueling's corporate bean counters and lawyers have spent time and money to capitalize, maximize their bottom line profits....it's in the fine print. They didn't spend any money on training their baggage handlers. Sitting in our hotel rooms again waiting to do a show ....at the Pori Jazz Festival in Pori, Finland...without our guitars, cymbals because of the incompetent Vueling Airlines and their baggage handlers. It's the second time this tour that Vueling has lost our luggage. We left our hotel in Rome just before 5 am to catch a 7:20am flight to the Canary Islands. The flight connected through Barcelona, Spain which is where our guitars went missing the last time. Last week. It took over an hour to deal with the Vueling Airline's ticket counter/baggage/check in people. So by the time we actually had no choice but to pay all the extra charges Vueling was charging for our instruments (they charge more for musical instruments we found out), a couple of extra bags. Close to 500 Euros. You have to walk across the airport to another counter after you've checked the bags which the airlines are holding until they receive a receipt of payment to the other counter across the airport. You have to walk back to the ticket/baggage counter and show them the receipt before they release a boarding pass. At the payment counter, you're told by Vueling that the charges you've agreed to is for EACH LEG of the flight. So that meant we owed a whopping 1,000 Euros for Rome to Barcelona...and on to the Canaries. Meanwhile they had our bags and boarding passes. Who says we don't need regulations in the airlines industry? We land in Grand Canarie....we find our clothing bags...but, not the "Priority" tagged 4 guitars and our drummer's cymbal bag with his Artisan Sabian cymbals. About $4,000 worth of hi-end cymbals. We're told that the instruments are in Barcelona but that they would be at the Grand Canarie Airport the very next morning, the morning after our show that night. We tried to explain to them the problem with that concept...but, it got to the point where the Vueling (we're now calling them Grueling Airlines) staff actually said to us..."speaka no English....go online". Here we are 2 days later in Finland without our guitars and cymbals and still no luck. We're 3 hours away from Helsinki Airport here in Pori waiting to do a 4pm festival slot with Eric. The Vueling baggage staff at Helsinki Int. Airport assured us that our instruments would be flown in by 4am today and they would deliver the instruments to our hotel. Similar story as in Madrid last week. Catch is....their offices don't answer their phones 'til 7am. You have to go online and email them during the night to find out anything we're told...that is, if they actually answer any of your emails, which they didn't do. And now today...they're not answering the phone number they gave us to call to follow up on the missing instruments. I know I'm going on here...lots to vent here. The bottom line for me is....this airlines have thought long and hard how capitalize on travelers in ways that don't appear on the surface. It shows it's ugly greedy head when you're checking in your baggage and you have no time to do anything about it. You're stuck...at their mercy and they do not care about customer service. They want the money. We'll never use this airlines again. If you can travel with one bag under 20 kilos I think it is. Make sure on this. The limits change from airline to airline here in Europe. It has on us this trip. Beware of this airlines. read more