I want to thank this business, especially Christine, for resolving the issue with my…read moregold bangle by replacing it with another lovely 14k one. I am very satisfied & wish you many more years of success! (Pic of my replacenent bracelet attached)

In my experience....they give serious salesmen patter..."oh I ,shouldnt give you this price…read morebut...." Then....all said and done, they still give pretty decent prices for metal by weight compared to others downtown and in Glenview, IL.

So glad I went to Paul Young for several watch battery replacements and removing unneeded links…read more As a first time customer, he treated me like an old friend. He explained each of the watch battery replacement costs since some watches were higher end than others. He estimated an hour and delivered on time. All the watches were set to actual time and prices were very reasonable.

Excellent customer service. Answered all our questions and was clear with expectations and turn…read morearound times. Price was fair and I recommend.

Sold me the wrong watch strap, possibly a fake one. You can see that it has the wrong number of…read moreholes (and it doesn't fit) compared to the image on the website. Spoke to Vlad on the phone and he says, "how do I even know you got the strap from us"? Didn't offer to pay for shipping back. So with the trust already broken and you sending me a fake strap, no, Vlad, I'm not going to send it back to you on my own dime and trust that you will correctly determine that it was you that sent it to me. So, crappy customer service in addition to fraudulent operations, or at least poor quality control. They need a 0 stars option for that. You should be ashamed!

I planned a visit to Legend of Time while at a work conference and Mark did not disappoint. I was…read moresurprised at the very good selection of Junghans watches but what I most liked was his ability to recommend the perfect watch and strap pairing. He's a real collector. Best Regards! --Sam

This is a great place to buy a Patek Philippe or Rolex, as well as a great place to service one…read more they also service other models. They offer a decent retail experience, which is extremely difficult when no organization can get their hands on much inventory. My only complaints are that the location can be a bit too busy when the weather is good, and that they should be selling pre-owned if they cannot fill orders. of course I could be wrong (I know nothing about luxury retail).

Laura super helpful and sweet while helping me build my engagement ring! She was very responsive…read moreand knowledgeable!

As far as I can tell, this is a one-man operation that has been at this location for decades. You…read morearen't walking in to a traditional repair shop; this is an old school, paper work order, cash only type place. I brought in a cuckoo clock that had its winding chain slip from the gear. Within 2 days, it was working just like new, and the owner sent me on my way with a recommendation on how to avoid the issue in the future. Expect an efficient repair experience from someone who is rarely stumped by a mechanical problem. I had zero issues with the gentleman's temperament primarily because I read the room on how he has run his business for decades.

Very helpful and quick to repair. My watch battery was corroded so it needed a circuit replacement…read more Bill (employee/owner) took the time to show me the corroded battery before replacing and quoted me an up front price. I see some folks complaining about not giving a price over the phone - well what do you expect? Without knowing the situation or the exact model/issue how can one? That's like asking a plumber to quote you a price over the phone. Unless it's a water heater replacement or something - they don't give you one or say it's estimate only. Anyway - the watch was ready for pickup. Some said this store is not kind or impatient but Bill gladly took time explaining to me the issue (even though he already did), how to prevent it, and we chattered for a brief moment. He wished me a good day and I did the same and we parted ways. Couple other things to note. He does require you knock before letting you in and if you have business there you're fine to stay in the store. It's small so don't expect to wander about. I understand this - it's not a shop to walk around in or glance at items (I'm sure you can inquire about purchasing things in the window), and it's a one person run operation - so he doesn't have time to chatter or watch who is walking around or possibly shoplifting. Second, he asks for cash. Some say "Makes me wonder if it's fraud or he's not reporting to the IRS!" Okay tax auditor... since NOW you care about taxes all the sudden. Running a credit card line is not FREE, and if it's a self owned/small business, he may prefer cash. Also - many places upcharge for credit card. If you're concerned about a contract or something signed ahead of time, maybe go to a jeweler or a different shop that will put it on a card and you can sign a contract ahead of time to cover any damages once the repair begins. Know your vendor, people.

I brought my watches to Howard Frum for evaluation. One of them had a broken spring bar which…read moreturned out to be specialized and difficult to find. They were able, with some difficulty, to find one that matched the original and replaced it. They also removed batteries from 3 watches, all of this without charge. The staff were attentive, friendly, and helpful. Great customer service.

The worst customer service. I called and emailed over 5 times and was told I would get a call back…read moreand this has been going on for 3-4 months.What can one expect after a purchase is made as far as customer service services?????terrible

John at B. Young & Co is one of the most reliable and trustworthy people to do business with in…read moreChicago. In addition he has some of the rarest and hardest to find watches available. And if he doesn't have the watch you want don't worry because he'll find it for you within minutes. Very reliable and a pleasure to do business with. I highly recommend them to any watch collector or individuals looking for fine jewelry. He is very knowledgeable about the industry and always offers good advice. If your in Chicago and or looking for a unique timepiece he's your guy.

Been a customer of John Young for years. I'm at the point where I can call him, give a dollar…read moreamount, and receive a wrapped gift for my wife that I KNOW will be perfect, as well as a great value. Neither she not I have yet to not be happy. I'm a bit of a watch-a-holic, and he feeds my addiction with great deals on great pieces. I highly recommend him and B. Young. If he doesn't have it, he will get it for you!!!

I hate to use this platform for negatives, but BOD has failed me repeatedly, and recommended…read moreentirely replacing the movement on a Swiss watch that just needed the battery terminals cleaned. The other guy I just got my watches back from took five minutes to address this issue and found that the battery terminals had been BENT on this and another Swiss watch, which was keeping the battery from connecting properly on either. This is after dropping the first watch off TWICE for WEEKS. I sure am glad I didn't listen to BOD. Replacing the movement would have totaled my watch. A to Z on Harlem saved me hundreds of dollars. It took them five minutes. Cost me $10. F- Absolute ineptitude.

I had a really great experience getting a vintage Citizen serviced. It wasn't staying wound as long…read moreas it should, and Joseph was able to identify and fix the problem in a more than reasonable time frame. He kept me updated via text and even shared some interesting info about the movement as he researched it. I'll absolutely be coming back!

This is mostly a gift shop sort of place with a lot of misc items. They have lottery tickets, book…read morebags, etc. I give this place 4 stars because of it's ability to change the batteries on my watch for cheap. I originally brought my watch to Evergreen Jewelry and they quoted me $8 to replace the battery. Not bad at all, I was once charged $20 at the mall to replace it. However, they couldn't open the casing to replace the batteries and they suggested I try Central Port Emporium. They were able to replace my watch battery and for cheaper too, only $5! I wouldn't suggest bringing a nice watch to get your battery replaced here (Rolex, Rado, etc) but for something like a Armani watch, it's perfectly capable.

I just needed a watch battery replacement and they made me feel as if I was buying a diamond ring!…read moreSo personable, friendly and inviting. Beautiful environment and experience. I will definitely visit again to review items they have. Thank you for the hospitality!!

I can't say enough good things about our experience working with Sydel & Sydel Jewelry. My (now)…read morehusband started working with them on purchasing my engagement ring in 2021 and the team was super helpful with the process as he had no idea what he was doing at first lol. We worked with Jennifer Hamburg for the design and purchase of both my engagement ring as well as both of our wedding bands. The rings are beautiful, and Jennifer actually went out of her way to drop off my ring after being sized so I didn't have to travel downtown (we live in Logan Square). We really appreciated Jennifer and the rest of the team at Sydel & Sydel going above and beyond for us. If you're in the market for any piece of jewelry, you won't be disappointed with the service and quality products at Sydel & Sydel. This is a family business, and you truly feel like you're being treated like family working with this group. Thank you again!