I walk in there to get my watch battery replaced, the guy received me and said he will be the…read moreperson to do it. I have 3 Swiss watches, he quoted 35 dollar each. I felt the quotation is pretty high. He then down the price to 30 each. There is no other people at the store, I'm not sure, so i left and tell him that i will check back. Later my daughter told me that she did battery change once there, seems works fine. I feel better, but i guess it's Chicago price! From where i came from, probably half of the price. But anyway..

Was not happy with craftsmanship, materials used, and price changes when I came in for repairs. Too…read moremany weird things happened during my repairs experience that were outside of my control. Would not return.

I hate to use this platform for negatives, but BOD has failed me repeatedly, and recommended…read moreentirely replacing the movement on a Swiss watch that just needed the battery terminals cleaned. The other guy I just got my watches back from took five minutes to address this issue and found that the battery terminals had been BENT on this and another Swiss watch, which was keeping the battery from connecting properly on either. This is after dropping the first watch off TWICE for WEEKS. I sure am glad I didn't listen to BOD. Replacing the movement would have totaled my watch. A to Z on Harlem saved me hundreds of dollars. It took them five minutes. Cost me $10. F- Absolute ineptitude.

I had a really great experience getting a vintage Citizen serviced. It wasn't staying wound as long…read moreas it should, and Joseph was able to identify and fix the problem in a more than reasonable time frame. He kept me updated via text and even shared some interesting info about the movement as he researched it. I'll absolutely be coming back!

My fiancé and I worked with Iryna for both my engagement ring and wedding band. We had amazing…read moreexperiences both times. Highly recommend this place for the customer service and amazing selection they have. I get compliments on my ring all of the time. We will be coming back in the future for any other jewelry needs!

I found this place try to get my watch battery replaced. Drove there, and walk in, the lady is…read morenice. So i asked whether they do watch battery replacement? She said yes, but they will need to mail it to somewhere and get it done then i probably get my watch back in two weeks time! Unbelievable! Still it's a decent jeweler store!

Jewelry is beautiful and staff are nice which is the 3 stars but minus 2 for anything after your…read morepurchase. My husband got my engagement ring there and we were exchanging it for a different one and the buying process was wonderful (but as it should be if you are spending that kind of $$). Now is where it goes downhill cause waiting for it to be set and sized took forever. They kept saying it would be done next week then next week... I gave them an ultimatum and said if it isn't ready next week (as already promised) I would not be buying my wedding band there. Guess what? Yup ring wasn't ready. But it was a blessing in disguise! We went elsewhere and they were even better and promised the integrity of the ring for LIFE! Here is another reason these guys are terrible they only guarantee their rings for 1 year! It has been 5 years but my ring lost 2 tiny diamonds and had to pay to get them fixed elsewhere since there is nothing they can do about it which just makes me question their craftsmanship but they are pretty

Peggy was amazing to work with. I brought a tennis bracelet in that needed to be repaired and she…read morehelped me get it fixed very quickly and it was repaired perfectly. Would 100% go back. Thank you, Peggy for your help!

I needed a repair to a sentimental ring. The shank had broken and there was a second crack forming…read more This ring is 70 years old and was given to me 23 years ago. I wear it almost daily. The jewelers at Donna's offered to repair or replace. It was a substantial difference in price but knowing how the shank was compromised, I went for replacement. They suggested a thicker and slightly wider shank and sized it up a 1/4 size. I picked it up a week later and it looks fantastic. You cannot detect the repair and it was beautifully polished. I'm pleased to know this ring is secure for the next quarter century. I was also invited to return for free cleaning anytime.

I took an antique ring there for repair. The repair was quick and done well. Very reasonable price…read moretoo!

Extremely helpful jeweler. Spouse surprised me with an upgraded piece from this jeweler which is…read moreamazing, superb, gorgeous, and fun! Later, we went back and they bought some gold jewelry from us. The sales clerks at this spot are awesome. They are very knowledgeable and are willing to share information, which is always helpful.

Bryn Mawr Jewelry is fantastic! I came to them with my grandma's old engagement ring band, which…read morehad the stones removed, hoping to get it reset with some new ones! I had been told because the prongs were cut down it wouldn't be possible, but they made it happen! Sourced the stones for me and created a new, beautiful piece from the base of my grandma's old one. I love it so much, and will definitely return here for future needs!

Honest and decent folks ..... I sold them a couple pieces of Gould and took part of it and trade…read morefor a gold chain for my girlfriend for Christmas. She didn't really care for the chain style, so I brought it back knowing that they probably wouldn't give me my money back at a pawn shop. No problem, they said, and they took care of me immediately. Good people.

dishonest gold appraissal, they use a machine to test intended to gain your trust then lie to your…read morefar if they think your a good victim. they will tell test results are much lesser in purity so that they can offer you way under what it's worth. I knew what I had and knew what it was worth so I went and got 35%more than they offered. they are thieves there, always get a second opimoon and you will see.

Many thanks to Shirley and Reginald who helped us design and create our beautiful, one-of-a-kind…read morewedding bands. They were both so friendly and engaging and made the entire process both educational and fun. We couldn't have been any happier with any part of the process. Those "other" jewelers who put their goods in little blue boxes would do well to take a lesson from Jan Dee Jewelry. Those "other" guys don't hold a candle to the customer service and responsiveness Shirley and Reggie extended.

JanDee has been our jeweler for 25 years - from engagement and wedding rings to watches, earrings,…read morerepair of 100yo irreplaceable pieces, resizing rings, insurance valuation, and cleaning an ordination chalice from 1950. You won't find a better jeweler in the city.