The W... Where do I begin :( You clearly have not been able to afford upgrades or regular maintenance to your rooms. You clearly have an issue with training and the new staff here. They had issues checking an Elite member in. You clearly have a quality issue, let's just summarize it with that. Lower your prices or raise your quality. You are not what you think you are. Just go walk the hotel. It needs help. See photos. Get involved. Do better. I enjoyed my stay here 5 years ago... I think that's the last time they have done any remodeling or TLC. read more

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This hotel was the perfect booking for our getaway staycation over MDW. The hotel has everything you need from a very chic lounge area that has a live DJ on Friday & Saturdays, beautiful city views of downtown Atlanta, a restaurant, rooftop bar & pool, and a spa. Our room was very luxurious as described, the online pictures and descriptions don't lie. The city views were stunning in the day & night time. Now their Wet Deck rooftop pool is a whole vibe! The skyline views, covered pool, live music, poolside Wetbar service, we spent more time than we thought we would at the pool. The hotel also offers a day pass access for the pool so you don't have to be staying at the hotel to enjoy their rooftop pool. We had every intentions to get dressed up and go eat at the restaurant Local Motives that's conveniently located inside the hotel but we were so exhausted from the pool day that we ordered room service & binged watched a Netflix series. Oh yes they have smart tvs in the rooms so you can access any of your streaming platforms. We'll definitely be back for a stay or even just for a night out in the city to eat at the restaurant & enjoy the Living Room LIVE afterwards. read more

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This hotel is under construction. The lobby the pool deck are all under construction. I stayed in an upgraded king. They got rid of the bathrooms and don't have a shower door. Definitely not a testament to what the W brand holds itself out to be. read more

Well now that I've been here for a few days I can officially say I'll never book this hotel again. For a 4 star hotel everything was subpar. From check in when I called so many times & got no answer. The rooms are very outdated & need renovation. One night during our stay the tv wasn't working we went downstairs & no one was at the desk. The rooms are very warm even with the thermostat on 65 for 3 days the room temp didn't go below 71. My only positive is the beds are very comfortable the stars are for the bed! The free water that is given is Dasani (gross). We ordered food & no one would assist the delivery person with the elevator so he could bring the food to the door we had to meet him in the kinder read more

W Atlanta - Downtown - Call log - Hotels Near Me - Atlanta, Georgia

Worst experience. No cocktails at 5pm on Thursday. The W used to be an experience - now it's a ho-hum motel 6. Marriott get your act together. At Ambassador Elite status it's a slap in our face. We will never stay at the Atlanta W again. Don't waste your time. What a pitiful shame. read more

I have no idea why this hotel has such poor reviews! I had such a dreamy stay. Aesthetically this place is trendy right when you walk in. The front desk was extremely pleasant and welcoming. The king room on the 11th floor had a city view and was comfortable. The king bed was plush and made a wonderful stay. You can tell the room was a bit dated by drawers and doors but it didn't affect my stay. The shower had awesome shower pressure and the bathroom was a good size. Cleaning service came every day for our 3 night stay. The highlight of the stay was the rooftop pool. It was quiet, beautiful, relaxing and so dreamy. Luckily we stayed during the week but I can imagine how busy it gets during the summer! The views are beautiful with the infinity pool. I do wish they had the wet bar in operation during the week but currently Thursday to Sunday with limited hours. Overall, a quiet stay and made a great baecation! read more

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Very enjoyable stay! Walking into the Hotel gives an instant NY Modern vibe. The doors open automatically to a hot pink design while music overhead gives you the feel of a good time ahead. The mats change throughout the day which is a great touch. Upon entry, to the right is a restaurant which doubles as a lounge and bar. DJs are there on certain nights, but you can definitely hang out here with friends. To the left is the lobby which leads around the corner to another restaurant for dining, coffee, breakfast, lunch. The room was very clean, true to Marriott standards. I was especially pleased to see 3 bottles of water in the room, all complimentary. The snacks and beverages are an additional cost, but certainly convenient for a last minute snack. Having the leather couch and desk chair in the room keeps you from sitting on the bed in "outside" clothes. The bathroom set-up, the sink area is exposed in the room. The toilet is behind a closed in door space, but the shower is exposed. Make sure to close your curtains when getting ready! The room is fine for singles and couples who are very open with each other. The location is on the same street you take to get to the Aquarium and the Conference Center. It is walkable if you want. Many restaurants heading towards that same direction as well. read more

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Had a nice stay here for a nearby conference. The room is spacious and quiet, and beds are pretty comfy. They were able to store our luggage after check out. The rooftop pool was not heated but we enjoyed lounging by the pool itself as the weather was really nice. The room was not cleaned the second day of our stay for some reason. I liked the overall vibe of this hotel - modern and fun. Some nights it felt like I was walking into a club. The bar area on the right is nice with lots of seating. read more

Took a 50th bday trip to Atlanta-- THANK YOU to the W Atlanta for a seamless check in and the amazing upgrade! Amari went above and beyond-- so incredibly nice and polite...he certainly raises the bar in terms of customer service! I appreciate the team making this special! Fabulous hotel! Thank you again! read more

If you want to stay at a hotel designed by the same people who decorated Planet Fitness, then the W Downtown Atlanta is for you. For the rest of us, you might want to go somewhere else. My wife and I stayed here while traveling from Tennessee to Florida. The rooms needed a good cleaning - our floor needed to be vacuumed. Care wasn't taken when painting the rooms / bathrooms, which were purple. We cut our stay short and left after one night. I'm surprised this is branded a "Luxury" Marriott hotel. Maybe I'm old or my standards are too high. The "condoms and lube" for $11 at the mini bar suggests my wife and I may not be the target audience for this hotel. read more

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Amazing place to stay when visiting Atlanta ! I loved every second of being here, i was visiting my son for his birthday and I booked a stay at the W and it not disappoint! I also had a facial treatment, breakfast in bed definitely will be coming back it's near everything I need staff was kind, and the manager at the spa she such a such lady was very helpful and gave me tips on how to get around in Atlanta, I'm thinking about moving there in the future but I highly recommend staying at the W I relaxed by the pool area, walked to dinner from the hotel it was just the perfect stay for me read more

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I've been to this note a few times. You only can Valet park. The parking staff are fairly quick upon arrival but leaving out on a Sunday definitely try to leave out before regular check out hours because you'll definitely be waiting a good hour or so. The location is pretty convenient when it comes to doing things in the inner city. If you have any balloons be careful they do have sharp objects hanging in the front entrance. It does have a bar down stairs as well as by the pool. Overall I like the hotel it's just a few things that need adjusting. My room was not cleaned properly as it had things on the floor, etc. they give you an option to skip days of cleaning for reward points. Yet I chose for my room to be cleaned daily as I had someone to come in and decorate it. The cleaning staff did not clean they just fixed the bed and replaced the towels. Yet when I asked for them to vacuum the staff member literally told me to get the vacuum and bring it back. The audacity yet they didn't even empty the trash or wipe out the sinks either. Outside of that the view of the city is nice. Mini fridge is small being that they pre-stock it with things for you to purchase which doesn't leave any room for your food. Also there isn't any way to heat up your food so keep that in mind. Since I'm writing a review I'll share how the space got decorated but the view enhanced vibe. Also great pool view as well. read more

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This was my second time staying here, last time (9 years ago) it was amazing- five stars in every way, the experience was so memorable. This time around it could not have been more different. The long wait at valet 15-20 minutes, the limited menu, no staff, room service being inconsistent and still in plastic (rates went back to pre Covid and more but the service and the limitations are sure still below par). Seems like money is all they focus on, not service and certainly not return Bonvoy members as guests. But if they want to keep pandemic measures why not apply that energy ti housekeeping and cleaning, there were a number of dirty surfaces and sheets in my room. Staying at a W hotel and paying their rates I expect luxury not Holiday Inn treatment. read more

W Atlanta - Downtown - Hotels Near Me - Atlanta, Georgia

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I gave 3 stars because overall the experience did not meet my expectations. The Women's lounge is tiny, it's can comfortably fit three people. The shower frankly was dirty, it didn't have any amenities. The shampoo and body wash was empty entirely and the condition was discolored. Lastly, the food at the pool was disappointing. My salad was $30 and the lettuce was wilted. Also note- parking is $35, there's no street parking. They do not validate for $$ treatments at their spa. read more

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This is a posh hotel in downtown Atlanta. Think modern, hip, style and located right downtown. I had a business meeting downtown and was able to walk there from the hotel. LOBBY I don't normally think much of hotel lobbies but there is a large cool space to chill with a few semi separated areas for different parties. The lobby is more than just a place to check in...it's a place to hang, which I did one night with a beer from the bar. A cool spiral staircase rises from near checkin counter but is roped off. Apparently used to be a meat bar but now is just an event space. ROOM Modern, spacious and posh. Shower has glass wall with full view into room so may not be place if you are staying with kids or friends. ROOF TOP POOL The roof top pool is pretty nice, not large but quality. There are some shallow in-water lounge chairs to sit in that are up against glass window walls overlooking the city. Amazing view! There is a wet bar by the bar with indoor space to hang out...however bar was closed when I stayed here. PARKING $45/day for valet parking, which is only option. When we arrived, we entered parking to self-park only to learn it was parking owned by next door connected building and had no in/out privileges. The hotel valet has access to this parking and was kind enough to move our car to proper valet parking. I suspect it's in same location using the valet reserved spots, but don't know for sure. NOTE: Building has hotel and living space. There are separate elevators for residence vs hotel. read more

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Really nice hotel. Upon check in they gave me a corner room which was awesome! Food was expensive but that is expected! I would definitely stay again! read more

We stayed at the W Downtown for 3 nights. Highlights: - Food was amazing. Generally breakfast at hotels is mediocre. Here, the food was great!! The bread was fresh from a local bakery, eggs seemed fresh from a farm and the Bacon was meat and crunchy! The French fries are spectacular as well, had them every day! Grace was an amazing server for dinner as well, wish she was there for every meal. - The spa was excellent. Kateesha was super helpful in finding us an appointment and David was an excellent masseuse and Shelicia was excellent for mani/pedi. - Rooms were super nice too. Lowlights: - Housekeeping was bad. The first day it felt like they did it in 5 mins. Trash was not emptied, bed and towels were still a little rumpled. The second day, they didn't do any housekeeping st all, despite confirming it twice. read more

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Ah, the glamorous life of a frequent traveler! You snagged a corner suite at the W Hotel--ideal for a romantic birthday getaway with your wife and a view of the Atlanta skyline that could make even the stars feel jealous. But alas, it seems the hotel experience had a plot twist worthy of a rom-com! First, the electronic check-in device clearly decided to take a day off, forcing you to schlep to the front desk--classic! Then, the moment you pulled back the sheets, a brown stain greeted you like an unwelcome houseguest. Talk about a surprise party no one asked for! Kudos to the room service hero who swooped in to save the day with delicious food, but then you discovered that the room looked like it had hosted a wild party itself. Scratch marks on the walls and dirty furniture? Who knew "rustic charm" had a new definition? In a nutshell, your hotel stay was a blend of fabulous service and a room that seemed to have lost a bet. You went in for luxury, but it sounds like you got a side of "what happened here?" with your skyline view. Here's to better luck next time--may the sheets be spotless and the walls unmarred! read more

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DO NOT RESERVE THIS HOTEL. My husband & I stayed here last weekend 6/17-6/19. This was a birthday staycation for myself as my husband and I reside in Georgia. I am outraged and shocked at how awful this hotel truly is. On arrival the valet is very unprofessional and there was no sense of urgency what so ever- there was a 10-20 min wait on valet which I find ridiculous . After checking in to the hotel- my husband and I head up to our room and needless to say - it was the dirtiest hotel room I've ever stayed in . The carpet was filthy. You could see several stains on the carpet including some crumbs and goldfish crackers that were left behind I'm assuming from the previous occupant. The walls were covered in filth. On the wall where the television was mounted there was a yellow substance spilling down the walls. The leather lounge sofa had stains of some type of liquid - which shows the lack of effort and no attempt to be wiped down or properly sanitized. The head boards were filthy and appeared to not have been dusted or properly cleaned. The young lady at the front desk was able to get us another room but apparently during the time of our stay the only thing available was a handicap accessible room which ideally was not what I paid for . To top it off this room was also not clean - as the bathroom had something running down the walls. Not once was our room cleaned or reset during the day - no fresh linens or towels. I guess that was our job to request daily cleanings? I ended up checking out a day early as the stay was so awful I couldn't bring myself to relax or enjoy myself in such an unpleasant environment. Upon checking out and I am hit with a bill of $110 for valet in which my husband and I only vale parked for 2-3 hours but decided to park across the street with more reasonable pricing . everything at the W is a charge. It truly is overpriced and far from luxury. Please refer to pictures I've added below. Overall I wish I could rate this hotel a negative star. I was underwhelmed on the lack of detail and attention.` I wouldn't suggest this hotel to my worst enemy. read more

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3 weeks here and the experience literally could not get any better! The staff is ridiculously present and engaging not mention accommodating! The rooms are clean clean clean! The products in the rooms are top tier ESPECIALLY the facial wash!! Who gives you that?! The restaurant and lounge are crazy good food drinks and vibes not to mention the coffee bar which rivals any Starbucks or dunkin on any given day! Book now! Location is dope too... one quick turn and you're on the interstate!! read more

W Atlanta - Downtown - Crab cakes , pita and hummus! - Hotels Near Me - Atlanta, Georgia

Only ever stayed in one other W hotel and that was in Piccadilly Circus in London, which was nice, just not really a fan of the artsy aspect. My wife booked this hotel in Atlanta for 4th of July weekend for us to visit the Georgia Aquarium and from the outset I was not impressed, mostly by the clientele, but also by some of the hotel staff. The lobby and the pool areas were flooded with the disgusting odor of marijuana, although half of Atlanta is also. The music that played in both areas was inappropriate and more what I would consider to be ghetto club music. I also woke up at about 2 in the morning to someone blasting music in their room. I had no problem with the valet or the front desk staff but I would never stay here again and will probably never stay in a W hotel again after this experience. Had I known that this location was magnetized for the self-absorbed, no-class people I would have steered clear of it. I just wanted a restful stay at a nice hotel and didn't get it. read more

Thought this hotel was really nice, the reviews looked great and the pictures were favorable. Unfortunately, that is far from accurate. I'll start with the parking. Valet is the only option available at $55 a night. Or a parking lot (unsecured) across the street for $11. The valet staff had plenty of other cars unloading during this time so I asked if we can park and check in, if I was out of the way. No problem, just expensive. Next, the front staff were little help. Even though I expressed that I would not like to use valet, the employee tried saying it was mandatory and I had to use it. After arguing for a few minutes the issue was resolved by me saying it's none of their business where I park. after that interaction, the employee asked if I wanted a king bed instead of the dual queen - my wife wanted a large tub since the pool area sucks and the queen room is the only one that offers it. I expressed that I chose the queen room for a reason, and again, he told me that I should do the king instead even after the tub conversation. Now that I am finally checked in, I look around the lobby to take in the environment. The bar is not open but it's visible from the front, looked nice. The only information for the amenities in the hotel are on a crudely printed flier sitting on the check in counter, two pages long but the second page was not there. So I did not get to read about the hours and locations of the hotel areas. Once we finally got to our room, there wasn't much to brag about. Tub was nice, the sheets were made. The desk was dirty and the nightstand had stains. Real classy. read more

This hotel is very ascetically pleasing. 11 out of 10 would recommend! My girlfriend's and I had an amazing stay. Came down for my 31st birthday and this hotel and staff made me feel truly appreciated. The room, location, atmosphere, and food was amazing. Immediately the staff from the valet to the front desk and everyone in between was so kind. And not the fake kind, like the genuine "i enjoy coming to work" type of kind. I could go on and on but I have to shoutout all the people i encountered: Shiniya, Andrea, Kourtney, Tonessa, Ryan B., Carl (valet), Danielle T., Daniel, Justin, and our amazing kindhearted waitress Nadirah that presented me with a birthday slice for breakfast. Yup breakfast! Brought true tears to my eyes. I cannot wait to stay again. read more

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Ill start with the valet is $55. this just gets old so quick. If you don't valet, you are in a shoddy lot across the street. The EY building next door apparently does not allow parking for W guests even though they have overnight access. The hotel is okay. There were some problems. They had a lot of people there and there are 2 elevators for 14 floors. There is a long wait, especially with the crowds they had. I got a junior suite which was nice. There were some oddities, the bathroom has floor to ceiling glass windows. This is fine but I fear it is possible for someone to see into the room. The shower is okay because they are glossed out but once you are in the bathroom it is free game even with the blinds down. I would like this hotel if it was $40 cheaper but at the price I paid (~$200, which I was told is a good price) was lacking. I did not eat at the hotel and didn't really explore the property. It is in a busy traffic area too so that sort of bites. Overall, 3-star is fair. read more

My partner and I travel a lot and we're excited to stay at this W as the photos looked great. We did see only 3 out of 5 stars but brushed that off to the fact that usually people leave reviews more often if they are disgruntled then satisfied. But unfortunately in this case it was not worth it in anyway: - we have an ESA dog with papers from NYU Langone medical center, we have traveled all over and nearly everywhere we've traveled (and much fancier hotels) the pet fees are waived because he is a support animal. Here they say they are pet friendly but charged an astronomical $100 fee despite him being a support animal for a one night stay. Apparently this is a Marriott policy but this was never disclosed upon making the reservation. - upon check in they said our reservation had been canceled. Even though it had been prepaid we had a booking confirmation, the room had already been charged to my credit card and no record of cancellation on our end. They did reinstate the reservation but it took 45 minutes and there was so extension or effort made to reconcile for the hassle or wait time on our end. - there is no dining or coffee shop available on site. Okay 4 star hotel? - the room in general is just dull. They try to be quirky and trendy on brand with the w but everything is just run down. - the rooftop pool is underwhelming the wetbar has no decor or ambiance it looks like a sterile white walled room. The bartender was doing sloppy pours and it took forever to get served. The manager on duty however was very very nice and dedicated to customer customer service so kudos to him as he was one of the few people who went out of his way for customer service. - the bed had no mattress cover and had stains on it, in times of covid it seems like an extra effort would be made for cleaning protocols. (See attached pics) - we got a call at 9am asking if our breakfast had been delivered. Given that they have shady fees and some shady customers it made me wonder if someone tried to order room service and bill it to our room. Considering they couldn't keep our reservation straight it wouldn't surprise me if they'd fall for a scam like this too. Net net not a 4 star hotel, dingy and run down with poor customer service and pretty shady crowd. For over $300 a night there are many many places I'd rather stay. read more

W Atlanta - Downtown - Hotels Near Me - Atlanta, Georgia

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This is nothing but an overpriced Motel 6. The valet is a complete cluster f--, with no sense of organization. The person who checked us in, although very friendly, had such a heavy accent we couldn't understand what he was saying. Once we got into the room we found it dirty. The bathroom door would not lock, the paint was a god-awful purple color that didn't match anything. A single small meal from room service was over $60.00!! Fettuccini and a side salad with no drink, $60!!! This is nowhere near worth the $500 a night we paid... A total ripoff! Stay far away from this place if you're coming to Atlanta. It will ruin your trip! read more

I'm not sure where to start ..... I guess I can start with the corner suite I stayed in: 1. The shades did not work inside our room (because they were broken) .... 2. The phone in the room was broken (could not call to the front desk or to order in-room dining services) ... 3. Housekeeping entered our suite at 9:30AM to clean (even though checkout is at 11am) ... 4. There are all kinds of waivers they make you sign upon checking into your room (i.e. stealing furniture, $200 holding fee, no alcohol in the room) ..... 5. No refrigerator in our (suite) room ..... 6. The pool is 100% located in the shade ...... 7. The $45 per day valet parking attendants begged for tips every time we got a car in and out of valet ...... I use to use this hotel monthly when I traveled from DC to Atlanta for my job (E*TRADE). All my SPG points are through the W Hotel, so it's my comfort zone when I'm in Atlanta. This may be my last visit to any W Hotel in ATL. The only plus about this hotel/suit is me and my girlfriend took a cute picture in one of the mirrors at the hotel. read more

W Atlanta - Downtown - Room mirror - don't let the smiles fool you. This stay was awful. - Hotels Near Me - Atlanta, Georgia

Great atmosphere Great food And the mixologist is on point A must to visit with valet parking as well as a parking deck conveniently located right off of 75/85 read more

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Pros: -The Spa managed by Kateesha was the best thing about our stay. We had two masseuses and they were excellent! -24hr gym: perfect! The hotel staff were professional Cons: -Our room smelled of weed wafting through the air vents as we slept. Smell of weed in the elevators. Cheap Weed smell the whole weekend -was horrible! -Shower had black mold all over the grout on the shower head side (good water pressure though) -Scraped up furnishings, chipped paint on walls/nightstands -Sound of ambulances all night long, both nights; due to glass all around the room you hear EVERYTHING- even people arguing out front of the club- we were on the 8th floor. This was not the hotel we should have stayed in. We mainly came for the Spa, but didn't realize it was a hotel people could smoke weed in. Live and learn. read more

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This review is for Bliss Spa in the hotel, as I couldn't find a separate page for them. The spa is tidy, witty friendly service and good products. I went for massage with Alex, who was phenomenally talented and professional. Check in and check out was easy and professional. Highly recommend! read more

Great location and design and decor is very trendy, fashion forward, and current which I prefer. Staff was very accommodating and friendly. I went for a 'babymoon' and I was disappointed that zero steps was taken to recognize this. Unfortunately, the upgrades to the rooms had to cease because of COVID so the first room we had looked extremely old and worn in. There were stains, chips on furniture, etc. i was also disappointed that the room was so low despite me paying extra for a 'Fabulous' room. If it was going to be on a lower level as the Wonderful rooms, I would not have paid more. We were able to change to a better room. Only complaint is it was clear housekeeping was not doing their job which is concerning during this time. There was a handprint on the window and accumulated dust on the nightstands. At checkout, a valet charge was added despite us using a rideshare. I should not have to be on the lookout for fraudulent charges from a hotel and I'm still confused as to how this could have been added. However, the issue was fixed quickly. read more

W Atlanta - Downtown - This is the nightstand in my room on 1-8-21. It clearly hasn't been cleaned in ages. There was also a handprint on the window. - Hotels Near Me - Atlanta, Georgia

I was excited to book this hotel for a girls weekend/bachelorette celebration. I have stayed here before so I thought this would have been the perfect location for our gathering. The hotels Cleanliness isn't bad in the common areas, but in our room I noticed wet streaks all over the paint. There were places of missing paint, excessive dust and even a stained mattress (blood?) Front desk staff is what you'd expect, mostly polite except the night shift person. Unfortunately I had to ask for towels and toiletries like 3x before they were delivered. We went to the wet bar once, and the dusty bartender used a dirty mixer thing to make our chilled vodka shots. I noticed material floating in our cups and I said something to her, she was like "oh that's passionfruit" very nonchalantly. When did I ask for passionfruit remnants to be in my shots? I couldn't modify the tip because it was automatically charged and she just stared at me. The manager walked by while we were in the pool and I wanted to bring it to his attention, but the timing was off because I didn't want to go through that while we were having fun. I asked for him before leaving but I guess he was unavailable. I cleaned the room prior to leaving as they basically said if they have to clean anything even vacuum, they'll charge an extra $200 which I found to be insane. We had to move the minibar items to make room for our items which was only slightly annoying because they said they wouldn't take them out for us. I probably won't stay here again until they undergo a renovation or two, because the anesthetic is kind of depressing vs exciting as I'd hoped. read more

W Atlanta - Downtown - Mattress stains - Hotels Near Me - Atlanta, Georgia

I loved staying here! I stayed here for one night for a quick work trip and would definitely recommend everyone staying here. The lobby was gorgeous, these cool lights giving it such an upscale vibe. It looked like there was a restaurant inside, unfortunately didn't have a chance to try it but it was highly recommended by the staff. The rooms have these huge tubs and comfy beds that make it hard to leave! read more

Half hotel,half residential, how fun! I had a friend who stayed here on the residential side. You could enjoy living here and still get the same service as a hotel. A maid, room service, security,& a bar near by. I enjoyed just being a guest! Lol The bar at the hotel side was nice. Good music, great drinks. Bartenders are cool as well as the ambiance. read more

W Atlanta - Downtown - Front entrance - Hotels Near Me - Atlanta, Georgia

It's been some time since I've been at a W. I've stayed at many Ws in New York, San Francisco and Los Angeles and I remember it being a top tier hotel. This particular W in downtown Atlanta is not. Service was terrible. Bar was not open. We were told the pool was open and heated but not at a level that is pleasant. Valet was $55. Rooms are odd and over indexed in square footage for the bathroom. The worst in my opinion is there is NO WIFI. What hotel in this day and age is too cheap or clueless to offer free WiFi in rooms ? This one. read more

I had a great stay at the W. The reception when I arrived was very nice, accommodating and efficient. The room was spacious, clean and well lit. The bath products are top quality. I ordered room service the first night. It was timely and delicious. The butternut squash bisque was excellent. Coffee service was provided in the lobby in the morning and there is also a coffee shop for lattes and espresso's. Location is good for Americas mart. Management was accessible and very friendly. I would stay here again. It's a good find and very well managed. read more

Oh god I am very upset. I booked my room about 3+ weeks ago. It was two queen beds. When i arrived they said my room is no longer available and offered ONE room with ONE king bed and an air mattress. Yes, an air mattress. which is definitely not suitable for four people. The literal manager said this and he seemed so unapologetic. Along with our room adjustments they said they would only refund $50 out of the $500 i paid for my room. They didn't even try to help us find another hotel that would work for us. The whole situation was super upsetting and very inconvenient. We would've been fine if we got refunded or even a little less for the room and were still able to stay in the room because the 50 for both nights is not acceptable. They didn't even call prior to us arriving so we barely had any time to get another hotel and there were very limited options. We are all upset with the way the hotel manager handled the situation and we will not be returning. read more

Amazing rooms and accommodations. We loved our stay so much. Staff was amazing, rooms super clean. This will be our new spot when in atl. No questions asked. My new favorite. read more

I had a GREAT stay at the W hotel Hasani was such a wonderful night staff and took care of all of our needs so happy to see people care about providing great customer service these days! Thank you to the wonderful staff and everyone that made my trip comfortable and luxurious! -jj read more

I've stayed at a couple different W's in the country, through work, and each one is similar but very different. Something unique to this location is that there are a lot of locals that come to the hotel: either the bar or the restaurant, etc. Below are some pros and cons for this location: Pros: ambience + decorations are just beautiful and so much fun, bar at night is fun and flirty (some nights they have a fun DJ!), kind and helpful staff, 24 hour gym, and convenient location for work and play. This hotel is located 15 min walking to all the popular tourist attractions in the city, so perfect if you're trying to fit some sight seeing in a busy day. Cons: Food was really expensive for the quality and delivery charges were super high. I stopped getting food from the hotel and started ordering from Uber Eats. read more

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