This is a great Pediatric Dentist. The staff is super nice and Dr. Donald very patient and calm…read morewith the children. I am also very pleased with their work and prices. The kids get to pick a toothbrush after each cleaning and when they leave the office, they get to ring the "No cavities" Bell before getting to pick a little toy for doing a good job. Very cute and exciting for little children. The waiting area is also very innovative. There is a club house with lots of Montessori Toys and two video game systems.

My son has anxiety and panics when going to any doctor or dentist…read more Last dentist we went to could only do a cleaning and that was 4 years ago or so He was shaking n could not sit still it was a nightmare ugh I felt so bad I decided to wait awhile but honestly didn't want to go the that ordeal again When I called the office I was greeted nicely and with care n concern . She made me feel lay ease So happy to say that because of Dr Donald and his staff he no longer feels threatened or scared At the end of his cleaning and X-ray my son stated he would love to come back Win win

This office was recommended to me by my pediatrician (Doc Pam) and man... it's AWESOME here. In…read morefact, I am super jealous I didn't have a dentist like this when I was growing up. There is so much for kids to do in the waiting area (movie room, game room, etc) that it doesn't make me dread waiting for appointments like I usually do when I go to the doctor. They were even doing a cute scavenger hunt last time we came in and my son loved it and won a prize! How cute! Even though there is lots to do while you wait I found the wait time to be quite reasonable... maybe 15 minutes at max? The doctor is fantastic and is great with kids. The nurses are too. They taught us some great techniques to get my kid to brush his teeth and we have been using these tips ever since. My son has been a proud member of the no cavities club for two years now. Looking to keep the streak going. Thank you, Dr. Troy!

What a great experience. Went here for a consult about crooked teeth for my 2yo and the staff from…read morefront desk to the dentist himself were welcoming, honest, quick, and efficient. The sad part is that the visit wasn't covered by insurance. The office is clean, there are toys for the kids, there is even a prize machine for after. My little one left content with her experience (no tears) and I felt good in such great hands. The doctors bedside manner is impeccable and the honesty is much appreciated. Checkout was a breeze too!

I was referred to this office by my current dentist to get a completely new retainer after a very…read moreold one broke beyond fixing. The person who answered the phone was very rude and told me because I had had orthodontics done on my teeth before, their doctor would not see me and that this was common practice, so I should spend my afternoon calling every orthodontist in the area to see if they would make an exception (but Rawle Orthodontics would not). I explained that I hadn't seen an orthodontist in several years, had moved over 1000 miles away from that office, and therefore needed a new one, but they would not take me as a client for this reason. I was not asking for them to fix a broken retainer someone else had made, I was asking for a completely new one and would have been willing to follow whatever advice/procedure the doctor thought was best, even if it was not the original type of retainer that I had. I am very disappointed and already have an appointment with a new practice that thought this experience with Rawle Orthodontics was ridiculous.

I met Dr.Rawle when I first graduated High School. He treated me for about 2.5 years and it was an…read moreawesome experience. He takes the time to explain the process and sets realistic expectations. I would recommend him to anyone. Fast-forward, 10 years later and I am back again.... Ready for him to help me rectify the mistakes I made, due to negligence!

My daughter was a patient here. While we had a great experience with Dr. White, unfortunately we've…read morehad a horrendous experience with his front office staff. Although I've had many issues, the straw that broke the camels back occurred when one of my daughter's crowns fell off. I was on the phone back and forth with the front desk about this issue atleast three different times using my phone number that is on all of the paperwork as the main number. When they heard back from the dentist, they proceeded to call her dad at work (the back up phone number) and I didn't receive the Information for several days. If they can't even call the correct phone number, I'd hate to see the number of HIPAA violations going on here. Upon coming in for them to re-cement her crown, I was asked to pay $73! Over the phone I was told there wouldn't be a cost. I was told the reason for this is that they are out of network with her insurance. I was NEVER made aware of this. In fact, I was specifically told that her insurance would be run prior to her appointment and I would be notified if there were any issues. You can't tell someone several appointments in that you are out of network with their insurance! I explained this to the woman at the front desk. No empathy was felt and absolutely NO Accountability was taken. She was very cold and said that it was stated that apparently the fact that her insurance is out of network was on the new patient paperwork. I do not remember seeing that. I also don't believe it should be the patient's responsibility to understand insurance jargon and determine if they are in network or not. Especially when I was assured I would be notified of any issues and quoted $0. I filled out a records release form and switched dentists on the spot. So happy I will never have to deal with the extremely rude front office staff again. This is small by comparison to the other issues I've had here, but I also overheard some office staff here giggling and making fun of what I was wearing. I find this to be extremely immature and unprofessional. I would recommend finding a different office for your child.

I'm so disappointed with Lake Mary Pediatric Dentistry (Dr. Nick White). We've been going there…read moresince my son was a toddler. My disabled daughter was supposed to have surgery with them in September and we had to put a deposit down to save her spot. We ended up going through a different dentist and hospital for the surgery and LMPD didn't return my deposit. After weeks and eventually months of calling and requesting it they sent me a check with the wrong name on it. Another few weeks went by of me calling and requesting a new check, saying I would bring in the old one, and being told that person who writes checks was out of the office or didn't return my calls i became frustrated. When I spoke to the office manager about it she very curtly said that the Dr was in the hospital with appendicitis and that his wife is the one that writes the checks. I asked her if she could understand why I was frustrated and she basically told me to get over it and wait. We hung up and called back to explain to her that I understood that my check issue didn't take precedence with the doctor in the hospital. I, unfortunately, used the phrase "I know you don't care..." the office manager then proceed to yell at me on the phone about how I was putting words in her mouth, I didn't know her, etc. She then proceeded to contact the Dr's wife, request she leave the hospital, and fix the check issue. When she called me back to tell me she stated multiple times that his wife was leaving the hospital for MY issue. My daughter went to an emergency dental appt at another clinic on Thursday (the day I was supposed to pick up the check) and received a text message from the dentist's wife insinuating she had to leave her husband's bedside for my check. I just received a letter this morning stating the kids are released from the practices PER MY REQUEST. I never requested that. They back dated the letter to make it look like it wasn't due to the check and nonpayment issue. I'm so disappointed. We loved the Dr. White and his staff. They worked so well with Lorelai but bc of their issue my kiddos have been dismissed. Such a shame.

This place was a mess. There for an hour and a half, never got my teeth cleaned or a full exam. Saw…read morethe doctor for 10 min max. Apparently it was an er visit but I was never told. I walked out so confused after waiting so patiently, they said they would correct it by applying $120 to my next visit. But I was talked down to by the doctor and billing even after paying, i left feeling like "this isn't right. You shouldn't talk to patients like that." Even if a patient's teeth are bad, you shouldn't talk down to anyone coming in for help. You should just educate them & offer your expertise. My teeth looked perfectly healthy according to sample X-rays, but they treated me like a problem child? Wouldn't clean my teeth til I saw a specialist. $$$ for what I'm still confused. After receiving an email asking for a review, I left an honest one on google of my experience. I received this letter, which just feels petty, unprofessional, & unneeded. The bold italic "emergency" feels personal. Btw they won't do anything even if it is an emergency, they will just give you a referral to someone else and still bill you for the appointment. So just skip the "er appointment" here if they ever offer it. (Although I wasn't even given that option) Here to just spare people their time and money. My dental assistant was so sweet, helpful, & understanding! She took all my sample X-rays and informed me the most. She was the only help I really got. But doctor and billing were the complete opposite. Which is a major part of your dental experience

I moved to the area about a year ago, left my wonderful dentist, whom I trusted, 3 hrs to the…read moresouth. So it was time for me to find a new practice for my regular teeth cleaning, which I always have every 6 months. I paid a $69 fee to se the dentist, and oh boy where do I start? She took the time to make me feel bad for having 5 crowns and some large fillings on my molars, like "Wow you have so many", and started going through my xrays and scan which her assistant Bella had taken just a few minutes prior. By the end of my consultation she had suggested 6 crowns, with a price tag of $11k, and for me to consider extracting my wisdom teeth. Now, I stay on top of my cleanings, floss and have excellent mouth higiene. All the work she suggested was to be proactive and avoid cracking my teeth in the future. So now she wants to see me with 11 crowns!!! Wow, just wow!!!!! Will not be back. The only positive I can add is the Bella was awesome!!! She would be better off working for an honest dentist.

Update: The doctor did everything possible to make sure my son and I were satisfied. What was left…read moreof the crowns were safely removed and replaced with a safer crown for children. I do want to add that my sons comfort was always considered! Thank you!! 1st Review: The facility is very clean, the staff was very friendly. Contrary to his previous dentist they recommend he get two crowns. Knowing the work from initial visit all appointments were still scheduled a month apart until they no longer accepted our insurance in the middle of the year. The worst part. The crowns I paid out of pocket for were extremely big. My son couldn't close his teeth and they turned pink within days after eating a strawberry. I was satisfied with the fills but those 1k crowns. No way! After a week and being filled down they look rotten!!

They over quoted us for dental work "needed" on both of our children. After getting a second…read moreopinion we found the work was not all necessary and we were about to be over charged by $100. We switched dentists but I kept getting a $50 bill emailed to me that was going into my junk box. After they threatened collections, I found the bill and I called the office. The bill was for a claim denied by insurance in error so asked for them to resubmit the claim for the bill to insurance and then mail any outstanding invoices to my home to avoid missed emails. They said it was all taken care, claim was submitted and bills would be mailed. However we continued to have the same invoice sent to email and threatening collections. I would respond and ask for an update on the resubmit to insurance with no response. Even though the bill was something submitted incorrectly that should truly be covered by insurance, I finally called and paid the bill just to get them to stop threatening collections. I don't trust or recommend this office!!!

We cannot say enough about Dr. Rincon and her team. After my daughter's tooth extraction, we found…read moreourselves in a scary situation late at night -- the kind where you're not sure what to do or who to call. Dr. Rincon didn't hesitate. She walked us through steps over the phone but then went out of her way meeting us at the office after hours, just to make sure our daughter was okay. Then followed up over and over to make sure she was good. Beyond this emergency, every visit has reflected the same level of care. Dr. Rincon is warm, personable, and genuinely invested in her patients -- not just their teeth, but their wellbeing. If you're looking for a dentist who will treat your family like her own, look no further!!

Hello, I would like to Thank Ambar for the wonderful…read moreteeth cleaning task that she provided for me. It was not a issue at all with Ambar as she has a talent of doing this without pain or discomfort at all. She is very considerate of how I feel while having this done and asks if I am doing OK. I am one Lucky guy to find Dr. Rincon and her Entire staff from Vivian at the front desk and the entire staff that are taking care of Patients in the back. We all know how uptight it can be to have a dentist appointment. Well this is sure not the case when I have an appointment. I Always feel at ease and comfortable while having an appointment. The fact is that being 74 years of age having Dr.Rincon is one of two best dentist I have ever had in my Life. Thank You, Dr. Rincon & Staff for jobs well done. My Very Best, Richard S.

I found this provider on my employer's insurance website and decided to take a chance on them! I…read morehaven't been to the dentist in years but they made me feel so comfortable and relaxed the entire time. I needed numbing, which came with a big needle, and they were constantly asking if I was doing ok or felt any pain. They were wonderful at explaining each step along the way. Great experience!

Amazing experience! I'm usually very nervous going to the dentist. Dr.Maryam Karo was extremely…read morecaring and made sure I was comfortable my whole visit. If you are looking for a compassionate and friendly office to go to, I'd definitely recommend. Thank you!