WARNING ALERT I'm…read morewriting this to warn others based on our real experience. My fiancée booked an IUD insertion at NP Health Clinic. From the very beginning, we clearly explained that she is from the U.S. and would be paying out of pocket. During the consultation, we were told this was completely fine -- and were explicitly assured that if they were unable to perform the insertion, we would not be charged and would be referred to another clinic at no cost. Because this was a sensitive and expensive procedure, we confirmed this three separate times: 1. During the initial consultation 2. When booking the appointment 3. Again over the phone Each time, we were reassured that we would not be charged if the insertion could not be completed. Despite this, we paid in full, arrived for the appointment, and were then told they did not have the necessary tools to perform the procedure. We were sent to another clinic, where we were required to pay again for the same service. When I called NP Health Clinic about this, the director (Sean) initially told me that even if the nurse admitted she had misinformed us, no refund would be given. Later, he called back and said that the nurse had admitted to providing incorrect information -- but then offered only half of the money back, and only if I signed an agreement stating that I would not share my experience online. He is very hostile. That condition alone was deeply concerning. (I am not getting any money, I rather the public know the truth) Additionally, the nurse's attempt at insertion was very aggressive and added unnecessary physical and emotional distress to an already upsetting situation. This entire experience felt misleading, poorly managed, and ethically questionable. Women seeking healthcare -- especially invasive and sensitive procedures -- deserve honesty, preparation, and accountability. I strongly recommend seeking care elsewhere. PS: Any response to this review should reflect the fact that my conversation with the director was recorded and included admissions consistent with this account.

I really had high hopes for this place, until I went in for my physical exam. Andrena had charged…read moreme an extra 20$ without communicating that to me, when I was supposed to pay 80$. When bringing that to their attention, no actual concrete reason was given to me on why the extra charge was made. Sean tried to excuse their behavior by saying that the fee for service is not the right choice for me. I found that very disrespectful as that was the reason I chose this clinic! Please avoid this place if you are looking for an ethical business! Glad I found another NP ASAP UPDATE: Saw the response and was shocked- during my virtual consults with Andrena she advised me of the pricing I should pay. 100$ upfront which I paid and 80$ when I do the physical. Nothing was disclosed to me of the overcharge due to "how long" the first consultation was. As a customer, I felt taken advantage of and in my opinion don't think it was a five star experience.

krysten is the best! my mom has been coming here for MANY MANY years now and i just started coming…read moreto see her within the last 5 years and have had nothing but excellent experiences with krysten and the amazing receptionist highly recommend

MISDIAGNOSED-A loved one was misdiagnosed by this provider. They were told to go on a diet due to…read moreabdominal swelling. After time wasted trying to diet, the patient went to a Dr. in Buffalo and finally received a correct diagnosis of cancer. CANCER! The patient wasted months trying to diet due to this provider's diagnosis. By then, it was staged at a higher stage. PLEASE DO NOT GO TO THIS PROVIDER!

you call only for them to pick up after about 10 rings then to be put on hold for overt an hour. I…read morehave been a patient here for many many many yrs. since they have moved so many times their service is horrible now. You never get to see the Dr. Always just the NP

I tried calling many times and each time they weren't there even though their hours said they were…read moresupposed to be. Horrible customer service. Don't go here.

Both of my son's have been going here for years, they are an amazing office all in all with…read morefantastic Doctors, nurses and staff that really go out of their way 100% of the time to see to your child's needs and health with absolute consistency, compassion, care and honesty. The care they receive here is hands down A+ Only thing I would suggest would be to add more toys / kids books to the waiting room as at this point it's pretty sadly barron.

Batavia Peds is the absolute worst. They are rude and unprofessional, they talk to people like…read morethey're beneath them, they make any injury or incident seem like the parents fault. If I could have gotten in to the new doctor we are transferring to I would have never went back. My advice, don't go here, there are plenty of other doctors that would do you better. Pembroke family medicine, UR primary care, three little birds, just to name a few. The office manager is polite. But the others that I've dealt with are unbelievable.

2 years ago Very…read moredisappointed ...the staff is rude and they really do not care about the patients. Dr Mike is always in a hurry and does not even address the issues the patient brings to light. Now he does not prescribe necessary medications and offers NO alternatives. Does not have good medical ethics. As an important step in becoming a doctor, medical students must take the Hippocratic Oath. And one of the promises within that oath is "first, do no harm"..very neglectful and has no empathy for patients suffering.

Mike is amazing. His staff is very accommodating and prompt to return calls.read more

So kind patient and understanding! Going to the gynecologist can be nerve wracking and they really…read moretook the time to ease all nerves and were so friendly!

From the owner: For comprehensive OBGYN care in Penfield, NY, turn to Genesee Valley Obstetrics & Gynecology, P.C…read more This team of board-certified physicians and other medical professionals is dedicated to providing their patients with quality, dependable gynecological and obstetrical care that meets their needs in a safe and comfortable environment. This staff offers a wide range of excellent gynecological and obstetrical care services to meet patients' needs. These services include prenatal care, ultrasounds, and robotic surgery for special cases. The health care providers at this facility are thoroughly trained and have extensive experience in the field of women's health, and they work hard to ensure you have a positive visit and all of the information you need to make informed decisions regarding your health and well-being. Trust your gynecological and obstetrical care to the experienced staff at Genesee Valley Obstetrics & Gynecology. Call them today at (585) 641-0399 or contact them online to schedule your next appointment.

Cate, The best Doctor/Therapist with diagnosing my and a…read moreTREATMENT plan for my ADHD - ADD!!!! With all my problems and issues day to day... She not only understands the day in-and-out struggles but she has solutions...Following her suggestions and keeping up are a Is tremendous help.... I have yet had a doctor that has understood me and helped me through so much!!!! as Dr. GRASTA.

From the owner: Work with adults and children. Focus on treatment for Attention Deficit Disorder as well as…read moreDepression and Anxiety Disorders. Accept only Blue Cross/Blue Sheild