Thank you so much for your excellent advice about our home inspection process! We are so grateful…read moreto you!

Avoid. Not thorough and took double the time of the usual inspector. Did not check the chimney…read moreclean outs to see that the removed fireplace was not sealed off from the bare studs of the living room. Did not note the massive cracks in garage foundation. Did not find mold behind freezer.

A place that charges premium prices for their inspections, which are below average at best. After…read moregetting settled into our new home, we started noticing a bunch of things that were missed. We reached out to the company and their response is that "even though these are glaring issues, they don't require noting because they are beyond the scope of what they are required to list." I'm paraphrasing but that was the gist. Examples are trim around the garage doors that were eaten away, bathtub seals missing, and other things. Their guarantee is also a bit odd - you can't request a refund post inspection if you notice things, you have to request a change of inspector AT THE INSPECTION otherwise their guarantee doesn't apply. Effectively if you don't like the inspection while it's happening, then you can trigger their "guarantee". When I requested a refund, they wanted me to sign a release just to get not even half of my money back. Would not recommend this company.

Just closed on a home last January 2018. We had utilized this company on another home too - where…read morethe seller wasn't willing to do what needed to be done. We assumed (but were sadly wrong) that when they employed "licensed" professionals that you would get a good home inspection since these inspectors would know current codes. We just put our home on the market to find that what this company's home inspector did was over look a major code violation as MA law states the fuel line can't be buried underneath the cement which the inspector we utilized had taken pictures of the new boiler from the seller and we have the inspection where he doesn't even note that code violation or any problems of the like. Now I have to pay in upwards of 800-1000 to get this rectified before we sell. We had put a call in for our money back for the home inspection price (that is the same guy we used for another home) so we trusted him & he missed this code violation on the current home - as if we knew back then this was an issue (we trusted their inspector- obviously a big mistake) we could have avoided buying said house. If the owner of this company doesn't want to reimburse for this blatant mistake to other home inspectors then my husband will go to the licensing board and attorney generals office. Just be advised we thought this company was good too, until you find out that you were lied to and a major code violation was overlooked. This is why we pay inspectors. Now we're stuck paying for a big mistake this company missed. UPDATE: *Rory, business owner replies 6 days after - as he noted we wrote him (excuse me I called him) and then my husband was to send pictures of the lines. Well why would you need pictures- if you aren't supposed to check it anyway? Giving your own inspector and company two home inspections and not once were we told until AFTER you do the home inspection in the end of the report that you copied and pasted - that this isn't something you have to do or check. This is after we already pay for inspections. Funny thing is - other home inspectors we've spoken to -said that's complete nonsense on your company's part. Ethically you would know what's right. Don't play it off to cover yourself - that you are willing to work with us -as your admin Sarah stated after looking at the pictures (that supposedly you don't care about anyway -but asked for them knowing you weren't going to do anything bc you don't deal with this sort of "stuff") - that you think there was a protective coating- which there was not. They needed to be sleeved. Your clarification and willing to work with us (laughable and ALSO a LIE) - was shown when your last email from Sarah stated "after staff overview you don't deal with this." With the same nonsense excuse verbatim that you wrote here. You knew what was going on and could have reached out personally - you didn't. Hopefully others know that if there are code violations and the town doesn't pick it up then don't expect to waste your money thinking this place will either. You have had our info for a week - if you desired to rectify it - instead of trying to cover your behind online - you would have offline. Instead (and I can and will post that email) your staff gave the same answer to my husband- that you did, with no response of willing to work with us. Right? Good job lying though. You aren't looking to work with anyone.

Chris was unbelievable - so knowledgeable and helpful. We really enjoyed attending the inspection…read more(I did not expect that!) and felt like we learned a lot about the house and the property. Very thorough. Easy to schedule. Seamless process. We were really pleased.

Frankly, the best customer service experience I've ever had. Period…read more Greg is not only incredibly thorough and knowledgeable -he is an excellent teacher and listener as well. For example, when he was explaining something and he sensed I didn't quite understand something, he'd instinctively back up and fill in the missing pieces. In other words, *he listened.* It became obvious to me after a short time that he actually wanted me to *understand* what he was describing -as opposed to just demonstrating knowledge in order to create the impression of aptitude -as is all too often the case in situations like these. And believe me, there was a lot to explain - as the inspection was for a home built in 1872. We did the inspection together in a little over three hours. Afterward, we came away with a very clear picture of what the issues were -as well as the home's strengths and benefits. It was basically a three hour-long "This Old House" episode all about the biggest purchase we're likely ever make. All three of us -including the Seller's agent -were riveted the whole time. He was impartial, friendly and matter-of-fact. We never felt rushed. This experience has set a standard in my mind for what a combination of knowledge, communication and professionalism can be. Yeah. He's *that* good.

Closed on my house this month and only with the help, knowledge, skill, and easy-to-understand…read morecommunication that Tom has. I had not known how important it was until Tom that having someone who was actually in the business of construction is critical for a solid inspection. I bought an old house, that's 2 units...twice the work and old houses well they have their own thing. So to compare I had one prior two unit house that was oh about 1.5 times bigger than what Tom had inspected...the previous 'inspector' took about 2 hours and left without even notifying me, made me feel like I was in the way if I dared ask a question while they tap tap tap on an iPad for my report. This previous inspector also gave a report (after inspecting another house that day?) to me that night...it was auto filled. Auto generated. Not detailed or customized to give me the in-depth I'd hope. "Could be this or could be that or could be the other thing or that other thing". Tom may give a report a bit later but it's because he actually puts his details to it. Not an auto-filled cookie-cutter report that isn't necessarily useful. And Tom spent a kindly 4 hours on my inspection! Phew! I was at least exhausted I can't imagine him. Tom was there with me from outside, to the basements (which I know so well now thanks to him), to the kitchens, bathrooms, hallways, mudrooms, bedrooms, and attics. And all nooks in-between helping me really KNOW my house. Most inspections nowadays are from hands who only type on an iPad and keyboard who took courses on 'home inspection', but I'd rather someone who's swung a hammer...and then some. He's an expert in construction, the ins and outs, inspection reports, in full detail with excellent photos, amazing communication, easy to work with... Oh and I am a first-time homebuyer, he made me feel at ease! I wish I went with him on my first house inspection (that's another chapter in the past!) He's going to be in your 'recommendation' book if you're lucky to find him and I can't imagine his level of availability in the peak season. Thanks Tom!!

Thomas Herbst did an outstanding job with our home inspection. He was incredibly thorough,…read moreprofessional, and took the time to explain everything clearly. His attention to detail and comprehensive report gave us confidence in our home purchase and identified things we would have otherwise missed. I highly recommend Thomas to anyone looking for a knowledgeable, honest, and reliable home inspector!!

Does not worth the price.He didn't check roof and attic carefully, just take a look that's it.read more

I am a first-time homebuyer with an interest in historic homes. Fortunately, I found Dan the…read moreinspector through the Historic Building Inspectors Association, and I am so glad I did. Dan was extremely thorough and took the time to answer my questions and explain the things he was looking for and finding in detail. He's been doing inspections for at least 20 years and clearly has a passion for his work. The inspection lasted about 4 hours for a 4000 square foot house built in the 1890s. The report is also clear and thorough. If you are going to buy an old house, or if you are a first-time buyer, this is the guy to call. He might be a little more expensive than other services, but it's worth every single red cent.

My wife and I decided to use John because of these outstanding reviews. Boy was that a good…read moredecision! Extremely thorough, educational and valuable. Thanks to John we made an informed choice post-inspection and avoided hundreds of thousands of unplanned work in an otherwise beautiful looking home.

I showed up for our scheduled appointment time and John was already on site inspecting the exterior…read moreof the complex. Inspection was very thorough with a detailed report and pictures of the breakdown to follow. At the end time was taken to explain all of his findings and an honest assessment of each point was given. When I left the property after the inspection, I felt very comfortable that there would be no future surprises. Both my agent and the sellers were very impressed with how professional and thorough John was during the inspection. Will be recommending WAVE inspection services to my friends/family in the future.

Brian's inspection was highly detailed and super helpful--he thoroughly checked every area of the…read morehouse and explained his findings with professionalism and clarity . He delivered the report the same day, complete with well-organized photos and observations to support informed decisions for us moving forward. Brian patiently addressed all our questions and made everything easy to understand. After the inspection, both him and Paula were available for all our follow-up questions and provided timely and reliable support. Brian is a knowledgeable, approachable, and detail‑oriented professional who would be a great choice for anyone navigating the home buying process, we're very happy we chose him!

Excellent service! Highly recommend McDonald for all your inspection needs. Brian performed a very…read morethorough inspection on my new home and I am very grateful for his detailed work!

Jason was wonderful. He helped us out in a last minute situation. He was professional and prompt…read more He asked all the right questions and showed patience and thoroughness for all the questions and curiosities I had; especially since it was my first home inspection. My two young boys were at home with me while the inspection was going on and Jason was so nice, he even showed my curious little guys the super cool attic! I 100% recommend Jason hands down.

Outstanding, professional, and thorough home inspection. I needed two home inspections completed…read moreand he completed both with great attention to detail and terrific expertise. I received a thorough report documenting areas of concern and he performed his work on time and completely aligned with my expectations for this important work. Well Done.