I really appreciated Thaddious professionalism and willingness to answer my questions.

I had an exceptional experience with Thaddious at Wade Ford. From the moment I walked in, he treated me with professionalism, respect, and genuine care. He worked tirelessly to make sure I received the best deal possible and never made me feel pressured throughout the process. Thaddious took the time to answer all of my questions, explained every step clearly, and went above and beyond to ensure I left completely satisfied. His honesty, dedication, and commitment to outstanding customer service truly set him apart. If you're looking for a vehicle and want someone who will work hard to earn your business and get you the best possible deal, I highly recommend asking for Thaddious at Wade Ford. Thank you for making this one of the best car-buying experiences I've ever had! read more

Hello Wade Ford + Catherine Jackson!!! Ive had this car 5/6 months now and it's has been back in the shop with u guys 6/7 times this is a Nightmare You guys supplied me with a loaner one time due to needing a New Engine since then orther then that I have to pay for uber to get back and forward to work u guys just said u fix the crack I the oil pan on a new engine IWell, I got it back from you guys it's only been a week and I'm back putting oil in it it's back leaking again and of course You guys don't have any loaner cars for me I don't know how I supposed to keep getting to work if my car is there with you guys every other week you guys gotta help me. I'm gonna have to go Legal with this I know this is not right because I was sold a bad this is crazy Catherine I met with you. You're very nice and passive. I don't know if you're really trying to help me or you just the person who read the reviews and send back messages saying that you want to help I'm not for sure but somebody needs to help me. Why can't I talk to a general manager who is the top person that I can talk to at this location? You guys never let me talk to nobody up top. It's always the people in the service department which they can't do much!!! where do I go from here? Summer keeps saying bring it back. What do I do without having a car to get to work while paying a car note I'm constantly paying on a car that I've never really have to used no more than a week or so before it's back in the you guys shop I need a car to get to work can I rent one and h guys reimburse me or something I know if I bring it back like Summer said it's gonna be there a week and a week and a half I just can't be without a car. I can't afford it. read more

I would never buy. car from Wade Ford again. currently my car is in the shop. they don't even consider looking at the car for about 5 days. they never have loaner cars. you just have to wait and be without a car. what kind of customer service is this. how can you not have loaner cars and the lot is full of cars. I would never do this to a customer... the customer service alone is what would allow me to make more business by word of mouth from my customers... read more

Thad is wonderful to interact with . He's very knowledgeable about what he does! I will definitely comeback due to his professionalism.

Thaddious was super kind and respectful. I didn't know exactly what I wanted but he showed me plenty of options and isn't rushing me into anything which I really appreciate. I will surely be back. read more

They responded with fake concern because they did not want the negative review. Their only "solution" was to replace the radio and revert to the factory setup, but the required parts are discontinued, so that wasn't even possible. It took way too long to get straight answers and details about the actual diagnosis only came out after I pushed for them. Communication was poor, and the end result was no real fix. Would not recommend them if you need them, unless you want to lose thousands of dollars and weeks of time. read more

I want to shout out David Gibbs at Wade Ford in Smyrna. I had an awesome experience and the overall process was smooth. I love the fact they have a huge used collection and David was very knowledgeable and willing to work with me to meet my needs. I recommend anyone who's looking for a Ford truck to checkout this dealership. read more

I came in the dealership with no money , low credit score and very low expectations. Not because they are not awesome but because I was not in a good place. David Gibbs showed up and showed out. I got a great car, payments 1/2 of what I was paying. This is the 3rd car that I purchased from David Gibbs. I keep coming back and I will be back. David is patient ,knowledgeable and very kind. Go see jim ? You will be glad that you did! read more

Called the dealership as soon as they opened at 9am to ask about a truck. Priced well at 18k, spent all day trying to get Larizza to work this deal even ran a credit app, then finally after about the 4th call of the day she sends the finance information. $1800 in "protection packages" $300 in "theft protection" $1000 "dealer doc fee" And then only offered $650 on a trade in of a 2010 Expedition with 130k miles. Attempted to text the sales woman back and correct some of these numbers, then called and spoke to her again when she says "oh there's someone in here looking at it let me make sure they didn't buy it" to which 30 minutes go by and she texts back and says sorry someone in person bought this vehicle. Not a mention of anything before they had me run a credit inquiry or anything. Obvious bait and switch dealership that I will avoid going forward. Oh even better just checked the dealership website and this truck they had listed at 18k, which I called and made sure I verified the price for, is now priced at $30,000 on their website. read more

I came to this dealership looking at a 2021Used lexus NX 300 F sport, with 74000 Miles on it. upon getting there. I saw that the car was overpriced. Because it had a damaged front spoiler that the dealer said they would fix and they had the parts coming for it. But upon further inspections the body lines on the front end did not match up, which shows that there has been body work done to the car. And the car fax that they showed me did not have enough information about the car and all the maintenance work done on the car. They act like they did not know that the car had been in an accident That was not reported, but the body lines on the front end of the car are so unaligned that you would have to be a fool Not to notice this when they initially received this car. This car is priced so high. And that going out the door they wanted 28.000 after fees. They try to sell you anything and will tell a lie quickly. They tried to sell me a 2015 Tahoe with a 90.000 miles commenting on how reliable those tahoes are. When the 2015 is considerably unreliable any where you get information about them. Watch out for their phony, smiles and fake integrity. I asked them to work with me with a ten thousand dollar cash, payment and a trade and sale me the car for 23.000. and they refused to budge on that price. The whole time acting like they didn't know about what happened to the car to cause the front end to be unaligned that bad on the left and right of the bumper body lines. The fact that they are still tried to ask so much for this car with knowing that there is evidence of an unreported accident after I showed it to them shows me that they have zero integrity and did not have any respect for a man that has the knowledge about cars. read more

We found the truck on the lot that we wanted to purchase today. Called and spoke with Juan at 12:00 gave him the lot Number off the truck ad, he says it's still on the lot. Made an appointment for 2:00pm. He said he'd have the truck pulled up and ready for us to test drive Drove for over an hour. Got here at 2:15 and he was with a customer. Gave us some one else. Didn't have the truck pulled up. 3 different people looked for the truck for an hour. Then drove us around and showed us absolutely nothing we wanted. After 30 minutes they apologized and we left. Absolutely unprofessional, unorganized and wasted our entire Saturday. So disappointed read more

Jacob and Thaddious did a great job helping me source and purchase our new company truck. They made the entire process smooth, straightforward, and easy from start to finish. They were professional, responsive, and worked hard to help us find the right truck for our business needs. We're very happy with the purchase and appreciate the great service. Highly recommend working with them if you're in the market for a vehicle! read more

Great service from start to finish. The team is very friendly and helpful. I was reminded to schedule a recommended preventive service visit. read more

BUYER BEWARE - I found a used Lexus LX470 for sale at this dealership on facebook. I flew in from NC to purchase the vehicle and the salesperson was nice enough to pick me up from the airport. The sales person told me when their service department inspected the truck, when it arrived at the dealership, any necessary service had been performed. That turned out not to be the case. When I finally arrived at the dealership to inspect the vehicle in person, I found many issues indicative of neglect and deferred maintenance which had not been disclosed to me - active oil leaks, transmission shuttered and hesitated between gears, warped brake rotors, sunroof inoperable, cracked/worn ball joints, literal caked-on mud on the undercarriage from being off-roaded. Bottom line, either the dealership knew the vehicle had these issues and chose not to disclose them to me, or their service department is not competent enough to catch things that I was able to find looking at the truck in the parking lot for 5 minutes (I'm not a mechanic btw). I'm out several hundred dollars in air fare to purchase a truck that was not accurately represented by this dealership. I spoke to the sales manager and asked for my travel costs to be reimbursed and he told me the dealership would not reimburse me. He said the oil leak and transmission issues are normal but then also said I should assume the vehicle had issues that were not disclosed in the ad. Who tells someone interested in buying a product they are selling "assume this product is flawed"? Pretty wild, right? If you plan to buy a vehicle from them, take the sales manager's advice and "assume the vehicle has mechanical issues" that have not been disclosed or be gaslit into believing the oil leaks and malfunctioning transmissions are not actual problems. If it were possible to give this place zero stars, I would. read more

Its simple. Dont buy a used car here. Or a new one either. Or a leased one. The managers will lie if caught adding fees or inflating the cost of your car in your agreement. They will add service costs you did not want. The pressure on sales and finance employees to max out their take from you and every customer leads to dealers mostly employing folks that lie easily. A big tell is how long they keep you waiting as they put you through the two to four hour sales process. Once you point to the car you like the slow down starts. It's all about wearing you down mentally and physically. Keeoing you waiting and stressed is on purpose. Because at the end of your wait time suddenly things speed up. Sign here, initial here. Lots of paperwork. They know you want out of there and use it against you. Get control of the situation and say you want to study every number they have added to your contract. Is the car Value higher that the sticker? Is there one of those Service Warranty fees ($425-$500) in there? In particular look out for this fee. Know this useless Service Warranty is THE #1 pure profit line every car dealer tries to get you to pay. It's #1 on the to-do list of every salesman, finance manager and sales manager. If you catch them they hope you are so ready to get out of there they will give you some excuse or lie about a refund after the sale, etc to get you to sign now. Stand your ground. Make them take it out now. The big threat to the buyer is at the end of the long wait time of hours sitting there. Car salesmen are not there to become your friend. Stay focused on the business. As they feel you out with questions - answer back, without emotion, that you want to stay focused in getting a good price. Repeat it as an answer to most every question they throw at you about your family, job, friends, travel, finances, etc. Stay focused and alert. Be prepared to follow through on your threat to walk out because of the crazy long wait. Dont worry - they will come get you back from the parking lot. Always remember - THE DEALER NEEDS YOU MORE THAN YOU NEED IT. Its a pain in the butt but accept when you walk into that first dealer you may need to go elsewhere...where the wait time isn't quite as bad and the added/inflated fees are quite so high. read more

If I could give my salesman a 10-star rating, I absolutely would! Thaddious is a true gem in automotive sales knowledgeable, professional, and genuinely focused on helping customers find the perfect vehicle. From the moment I arrived, he made me feel valued and ensured the process was smooth and pressure-free. Thaddious took time to explain my options, arranged a convenient test drive, and went the extra mile to make sure I left satisfied. A big thank you to Thaddious, Juan, the receptionist, and the entire Wade Ford team for their outstanding service. I drove off in my dream truck and couldn't be happier! read more

Mr Gibbs was excellent and answered every question and got me a great deal. I will be back to purchase again or bring a friend or family member. read more

Fred called ... said that I needed to replace the front Brakes, I told Fred I would call him back, I didn't return the call Wade ford replaced the brakes. I paid $1000.00 for the Keyless entry pad to be replaced because it blinked and killed the battery now it doesn't blink, no power to the pad, I came to Wade Ford not because I trusted them, I expected the work to be done correctly because I paid them... $10.500.00 half was paid in cash, read more

Patrick and team at were fantastic. We were traveling through Atlanta and had a transmission issue. We drove into Wade Ford where we met Patrick. He was willing to help and was able to work with his team to get diagnosed quickly. While they were able to fix it that day, they were able to have it fixed and ready to go when we were driving through Atlanta on the return from our vacation. Patrick's communication was outstanding and kept us up to speed on the repairs to our vehicle. Thank you Patrick and the Wade Ford Team for your outstanding customer service. read more

Boyfriend bought a truck last week. It broke down 10 days later with a repair quote of 7k. They say they do inspections, they're liars. The entire back end of the underside of the truck needs to be replaced including the drive shaft. Management couldn't have cared less about the situation and offered no assistance. read more

I had a really bad experience at Wade Ford, Smyrna, GA with Salesperson, Thaddeus. I got responses back from AI confirming price of a 24 Ford Transit. It took 3 days to get a person to call back. Then, Thaddeus, who kept running to his "quote" manager about a price on the Van that kept esculating from around $21,000- to about $24,000 roughlyover a three day period. I asked myself, "is this a bait and switch?" He would wait days later to respond saying each time, he would talk again with his mgr & see what he could do each time, but never did anything. I live out of town. I told him, I had an OTD on another van the last time he called, but really wanted this one, and lived out of town, but was ready for cash deal. He waited another week to call today and ask if I bought the other van, which I did buy the other van from another dealer in town. He refused to give me an out the door price on the vehicle. He acted like he did not think I was serious. Very poor service, slow follow up, and very nonchalant, unconcerned about selling. Personally, I would not buy from Wade Ford, because I was not taken seriously. This is my personal perception from my experience with Wade Ford. I would not recommend this dealership. read more

Wade Ford sales team shows great hospitality to their guests definitely recommend. Thank you Wade Ford

Kirs And Thaddious were my salesmen and I will rate there service a 10 out of 10. They were knowledgeable about the car I wanted and they got me in and out read more

I wish i could give a 0 star for customer service. I don't have time to driver there to have a conversation with their team so I call them. I've tried to get in touch with someone in their finance department for multiple days and every time I get forwarded on to someone who ends/hangs up my call. I asked what the best way to talk to their finance department and the operator says the best thing to do is come in. If their team is that busy, at least let me leave my number so you can call me back. Disappointing that I have given them my business and continue to try to, only to get this kind of treatment. read more

My experience at WadeFord was fantastic. Sales guy Anthony was very professional and knowledgeable during the whole experience. Phillip was a great as well! All good! read more

Just bought my second truck from Mr Gibbs at Wade Ford. Both purchases have been stellar. I'd definitely recommend Wade Ford to anyone looking for a new or used vehicle. read more

Great store and all around great people to be around. If you or your family needs a vehicle don't hesitate to reach out to Wade Ford for any brand new or used vehicles. read more

Walked into the building Nov 30 with a quote they had supplied me with two hours earlier. Was so confident that I was driving a new car home, I had my wife drop me off. Not only did they refuse to honor the quote, there were items added on that totaled over a grand. While walking out on the "deal" some asshat started talking shit. Had to call my wife to come pick me up. Then the phone calls and texts started. "General manager will honor the quote if you come back and buy today" "what can we do to earn your business" At this point there is nothing you could offer that would entice me back to Wade and I will bad mouth you to anyone that will listen. Felt like such a bait and switch read more

Any dealership that charges markup for a vehicle like they do on the ranger raptor is a 1 star !!! Any smart consumer knows that any vehicle regardless of trim or anything depreciates off the lot read more

Beware the bait and switch. Initially quoted $200 for car inspection and stated that the $200 would be applied against any repairs. Took it in and got a report from '200 point' inspection that told me what I already knew from NAPA computer diagnostic. I know two things that need to be replaced that aren't even mentioned. I called to find out what 1 of the parts would cost to replace and was quoted 40% more than other mechanics. I asked if it included the $200 inspection cost.cant He said no, their labor rate is $200/ hour and he couldn't change it. So I have spent $200 for a 100 point inspection that wasn't even 10 points and read more

Amazing customer service from my guy Thaddious! Came in looking for a new Mustang and was kind of nervous about the "new car buying process". He made sure to break everything down in a clear, concise manner and try to get me as comfortable as possible with my new car. I never knew buying a new car could go so smoothly haha. If you're in the market for a new vehicle, look no further than Thaddious at Wade Ford Smyrna! You won't be disappointed. 10 out of 10 read more

If you need a car, go see Tehran. He's, quick, honest and will go above and beyond for you. 10 out of 10 service. read more

Wade Ford - 2011 Honda accord - Auto Repair Near Me - Smyrna, Georgia

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I wouldn't say I wouldn't come back because I bought a car from here 10 years ago compared to visiting recently a few days ago for service. Customer service was very friendly & nice. Very courteous and respectful. My disappointment, not upset. Just disappointment. Was when I tried to order a part and they did not have it. The follow up communication wasn't there for me. I understand places get busy. But in the course of 3 days. I had to contact them about the status of a part I was trying to order. No one ever reached out to me first. Because of that. I just went to a 3rd party. And though I'm still waiting. The 3rd party has been way more attentive. And I did have to prepay 50%. But at least I know I will have my part and installed since money has been exchanged. And because I didn't do that here. Maybe that played into the disconnect. But I'm willing to give this place another chance. Maybe even the same sells man. They do have a cafeteria on site while you wait. And the lady is very nice. Speaking of waiting. I waited full hour on the second day before someone said they're sorry but the part isn't in yet. So, a waste of time, but a lesson earned, not learned. That's my peace. read more

Quiero agradecer especialmente a Juan y a todos los trabajadores de Wade Ford por su excelente servicio. Juan fue muy paciente, y respondió todas mis preguntas y me ayudó a conseguir la mejor oferta. El dealer completamente tiene un ambiente muy confiable y profesional. Salímos con nuestro carro súper contentos.! Muchas Gracias!" Juan y Wade ford son los mejores recomendados al 100%.... Laura & Cesar read more

This service team is fantastic. Once again my husband and I were treated like family! Who knew that something as simple as a service for our truck could create such a comfortable day! Thank you all again for yet ANOTHER superior experience! Reverend Ochoa read more

I had probably one of the best experiences of purchasing a car at Wade Ford. The folks there gave me a pretty good deal the first time without the hassle and pressure you would normally get elsewhere. They gave me a pretty good deal on my trade-in, which was a Dodge Challenger they convinced me to switch to Ford. I would recommend them to family and friends And will definitely be back when I'm ready to get a new car! read more

Wade Ford - Auto Repair Near Me - Smyrna, Georgia

Wade Ford's "No Service" department is the worst I have ever encountered. They have been such a waste of my time, money and energy. It would take me so long to describe all the offenses, so I will highlight the best of the worst. 1) You can't get anyone on the phone. EVER. Online chat was no better. 2) They don't offer service. EVER. One time they had my car for 4 days and never touched it or bothered to call me. I had to walk there to find out because (see #1). 3) They sold me a lifetime oil change package when I bought my car that I can't use because (see #1 and #2). read more

EDIT OF ORIGINAL REVIEW: After five weeks of non-response from the dealership (who offered below to come to a resolution) about our original complaint, we then filed with the BBB. After three weeks of non-response to the BBB someone from the national customer satisfaction department reached out. After two more days of the dealership not responding to their own customer satisfaction department, they finally answered their internal department and agreed to resolve our complaint about changing the terms of purchase after we had transferred a down payment on the written and negotiated terms. I am updating my review from zero (one) to three stars because they finally did resolve the complaint after great reluctance. ORIGINAL COMPLAINT: Written document with terms of purchase. Verbal agreement. Handshakes all around. Several documents progressively signed. $9000 down payment transferred on these terms. - Terms then changed by the dealership midway through the purchase process due to a "mistake." They would no longer honor the terms of purchase as agreed upon. - If I could give zero stars I would. This is the third vehicle I have ever bought from a dealership and, by many times over, the worst, most dishonest experience I have had. Buyer beware. read more

I would never recommend this dealership to anyone looking for a used car. The truck I purchased did not come with the tires/wheels as advertised. Their service department decided to swap out them out with another truck. The dealership made ZERO effort to correct the issue and made no offer for replacements. They clearly do not put their customer's needs first and will never get another dollar out of me or anyone I know looking for recommendations where to buy their next vehicle. Returned business is not something they value. Management had an opportunity to remedy the situation after admitting they "fell short" and still decided to ignore any request. Do not trust these people for your next vehicle. read more