Shame on you Wag Hotel! I scheduled boarding for my dog Hans at your facility back on 1/28 in preparation for a trip to Japan on May 3 - 8, which you accepted on 1/31. However, when we arrived at your facility on May 2nd, the day before my flight to Japan, your front desk staff informed me that Hans' 5/2 - 5/8 boarding was being denied due to him having a heart murmur condition. Even though I've been a loyal customer to you for over 10 years; and that Hans' heart murmur condition had already been noted in your system since 2024; and given that my flight to Japan was less than 24 hours away; and given the fact that your facility waited until I was at the checkin desk in order to inform me of Hans' boarding denial; I was still told that there was nothing that your facility could do and that it was simply following company policy. Luckily for me, I demanded to speak with a manager who then took it upon himself to assist me in finding another facility that would board Hans at the very last minute. So kudos to that manager. However, you should know that he had to make several calls going down your "other recommended facilities" list in order to find a facility that was willing to board Hans on such short notice even with him having a preexisting heart murmur condition. So again, kudos to that manager. So unfortunately, this is how our relationship ends after I've been a loyal customer to you for over 10 years. Policy aside, not only should I have been notified far in advance to my May 2nd boarding schedule, but that I should have also been given an accommodation due to the last minute nature of your notification. It was simply amazing to me to hear both your Manager, and your front desk staff all admit that a notification error had, in fact, been made by your boarding authorization unit, but due to company policy there was nothing that could be done and that Hans would simply have to boarded elsewhere. Obviously, both my years of customer loyalty and the fact that your authorization unit had made a horrendous mistake, made absolutely no difference whatsoever in my situation. So goodbye, and again shame on you Wag Hotel! read more

When I first adopted a shelter dog at 7 yo, he stayed here and was overwhelmed and had anxiety from his past. The staff here was able to accommodate him and updated me. I trusted that he would be safe with them. I took him to boarding school for two months to fix his past traumas and let him do a one month daycare here afterwards. He seemed a lot better with more socialization. Thank you to wag hotel Oakland for being patient and letting my dog thrive. I would recommend the 30 day daycare if pet parents are busy with their day or want socialization for their dogs read more

Not for cats I should have known from the marketing but while it is possible to room a cat here, this place and its employees clearly cater to dogs exclusively. My cat refused to eat or drink, or even come out of her carrier the entire time she was here (as I watched the whole time on the provided camera stream) and yet Wag kept sending me these emails like YOUR PET IS SO HAPPY, SHE'S DREAMING OF TREATS!!!!1! the whole time. When I picked her up they made a comment like "oh she was very sleepy and shy, we tried to pet her but she didn't seem into it" like ma'am that is the most miserable a cat has ever been, she's not "sleepy." Luckily when we got home she perked back up and ate her normal food again. They also gave her Wag-provided food, not her regular food (which I gave them a bag of to use), which is the only thing she will eat. I was genuinely afraid that she would become seriously malnourished/dehydrated before I could get back to her. Never again. read more

Wag Hotels - Oakland - "dreaming of treats and tummy rubs" - meanwhile, the most miserable cat ever - Pet Sitting Near Me - Oakland, California

I've been bringing my dog Ashley here for over a year and so far am pleased with the service. When I first adopted Ashley she had a difficult time being around other dogs. Initially I had to have her with a dedicated staff person, but now she goes to regular play time with the other dogs. The last time I had to board Ashley at Wag, I was out of the state. I realized she would be there on her birthday so I sent a quick email letting them know her birthday. This is where they truly provided exceptional service. Jamilah sent me pictures and a video of Ashley in a cute little birthday hat, while she sang Happy Birthday. This warmed my heart. Jamilah tried to give Ashley a sundae, but she didn't eat it. It looked yummy however. Everyone I've met there has been super sweet, clearly very dog friendly. I like the daily dog updates. I'll likely board Ashley here again when my dog sitter can't take her. read more

Wag Hotels - Oakland - My Sweet Ashley - Pet Sitting Near Me - Oakland, California

I see a lot of mixed reviews, this is specifically for the Oakland location. I have two small dogs, one is a somewhat unsocialized covid puppy and the other is a puppy mill rescue. Both are very attached to us and they are out kids. Boarding them causes a lot of anxiety for all of us. I love wag. 1. Tour of the facility left me confident that they would be in sanitary and safe conditions. 2. 24/7 on-site staff allowed us to pick up our dogs whenever we wanted. We came home a day early our first stay, and did not have to pay for the cancelled night. 3. In suite and play area wag-cameras- love them, I was able to see my little ones whenever I wanted, and was really pleased with the care they received. I watched them come out of their shell and actually start playing. 4. Daily photos and "report card". Loved it. I highly suggest one of the larger suites with camera if you are apprehensive about leaving your doggos. It really helped with my anxiety. When they weren't eating, which isn't uncommon when they are away from me, staff called and asked if they could add a chicken topping to their food. I really appreciate that level of care and commitment. It's pricey, but worth it. read more

Wag Hotels - Oakland - Report card - Pet Sitting Near Me - Oakland, California

We used the Cat Suite for 4 nights and got a free night from a promotion. Nate helped us at check out and it was very fast and efficient. Throughout the stay, we were emailed photos of our cat and could see him through the wag cam. The rooms are minimal and clean and staff are always friendly. Very grateful to have wag available for boarding. Nothing negative to say about this location! Great experience every time! read more

LOVE WAG IN OAKLAND, CA!!! Our little guy is off the charts anxious. We have him stay in a small private room AND he doesn't event do the (complimentary) all day play when boarding. We also have him with one on one/specialized care (additional expense). Milo is SO loved there, it is AMAZING to us!!! I HIGHLY recommend WAG in Oakland!!! read more

We checked out Wag for the first time today in person and it was great! Just picked our girl up after an afternoon of play and she is all wags; plus she smells delicious after her bath and brush. The morning started with a call from Leo confirming our reservation and doing a pre-checkin. As this was her first visit we wanted to make sure she had an awesome time so we booked splash time (puppy pool play) and an ice cream sundae. We also scored a late grooming appointment that someone had canceled. Leo was super helpful answering my questions over the phone. When we arrived, we parked out front, but note that they have indoor parking for quick and convenient check in. This was useful and appreciated at our evening pickup. After the quick desk check-in Leo gave us a walking tour the facility features. (So impressive!) They have spacious rooms for the different sized dogs to run and play, they have space for 1:1 time if you want additional exercise, training or a dog that needs a little more attention. The large dog play area opens into a secure outdoor space. They offer a range of boarding options from glass, high walled kennels, deluxe suites (w raised bed and tv) all the way up to a posh oversized room with an actual queen sized bed, tv and more. We toured the kitchen where they are fully equipped to feed their provided food or food brought from home (wet or dry). The kitchen also included an impressive sanitation setup for dishes and toys. (Bowls were being scrubbed in hot soapy water as we made our way through.) We also peeked at out the grooming salon and even took a peek at the kitty kennel options. That is one observation about Wag that I wanted to share -- from my initial outreach on the phone asking questions to the in person interactions -- all have been really pleasant exchanges with helpful information and nice people who genuinely seem to like what they do for a living. We've been driving by the Oakland location for years and were always curious. Glad we finally checked it out. They had a promo where your first day is free, so that was cool too. Did I mention the coffee in the lobby? It was nice to grab a quick cup at the end of the day. Will definitely bring Elphie back for more fun in the future. Thanks, Team Wag! read more

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Always super kind and communicative. Ronye is always great, knows my pup and even helped me out with a leash in a pinch. Shout out to Yaminah who was gentle and explained how my pups day went. Love that they take the time to give feedback and care enough about all the pups to recall how each day went. read more

Wag Hotels - Oakland - Jam loves the daycare party :) - Pet Sitting Near Me - Oakland, California

I recently used Wag Hotel's services for my nervous Rottweiler Lab Mix, Hazel. I was so impressed! The staff were flexible with check-in times, sent daily updates via their app, and offered a live stream where I could see her playing with the other dogs. I was a new customer, so seeing these updates was such a relief. We could see her adjust more and more each day. Seeing her smile made my day. When I picked her up she was bathed and happy. Ready to come home, but smiley and happy. She was clearly well taken care of. Special shout out to Walter, Jamilah, and Arianna. Thank you for taking care of my baby. We'll be back next time we travel! read more

Wag Hotels - Oakland - Hazel enjoying all-day play with the other large dogs - Pet Sitting Near Me - Oakland, California

This is an incredible place, team and service! Our dog, Jada, loves it at the Wag Hotel - Oakland. We've been loyal customers for over seven (7) years and they have never missed an opportunity to let us - and Jada (by way of belly rubs) -know how much we are appreciated. They have been dependable through times of necessary travel, unexpected family medical issues and simple date nights. We don't worry or wonder whether Jada is getting the best care. Thanks, Wag Hotel team, for showing up for us rain or shine, boarding, grooming or all day play. We sincerely appreciate you! read more

Wag Hotels - Oakland - Jada - Pet Sitting Near Me - Oakland, California

I took my senior dog there the first time in December 2025, they forgot to feed him so he went all day without eating. he threw up in the evening when we got home. Then I was in need of a couple of hours the other day because they offered me two free days when I signed up so I used my second free day and they ended up charging me. I don't think I'll be going there again at least to Oakland. read more

I left my dog her over Thanksgiving for 4 days. When I got her back I got her back with 2 days worth of dog food. They did not feed my dog according to the instructions I verbally gave them at the front desk when they asked about feeding. When I got my dog back she stunk so much!!! read more

First time at dog hotel ever! My dog is not spayed, but this place is accepting my dog. Also they offered me a "discovery stay" = free trial while day, prior to boarding to see how my dog does. Webcam is available to watch during the day (night at deluxe room) and it works. All staff were friendly and kind. My dog stayed 2 nights and she was very nervous and uneasy on the first day, but I think she calmed down the second day. They accept refrigerated food to be fed so I was able to leave my dog some cooked chicken, which she prefer over dry food. Although they didn't let me bring the dog bed from home, but I left my daughter's shirt so it has familiar smell. My dog barks and unfriendly, but this place accepted my dog and looks like my dog did okay. I was more nervous!! read more

I started taking my Border Terrier (Pinky) to Jen at Wag Hotesl in Oakland. It's hard finding groomers who hand strip! Jen does am amazing job with Pinky! Pinky comes back smelling and looking like a new dog! Thanks Jen! read more

Wag Hotels - Oakland - Pinky and her pile of fur! - Pet Sitting Near Me - Oakland, California

It's great for dogs but not so much for cats. I was in a bind for cat care for my 2 cats as construction unexpectedly began on our building the day we were to leave on vacation. We couldn't leave them with all the noise, worker entry (horrible timing we couldn't control), and a home cat sitter for just an hour or 2 per day. Got them boarded at Wag last minute. But the rooms are terrible, maybe ~8' x 4', no windows, very little air flow. Just a cat tree, the beds we brought and food. We paid extra for play time but my normally outgoing cats were miserable in a cramped, stinky space. Took them a while to return to themselves after getting home. Cats love space and windows to watch the world go by. The pics on the website for cats are misleading. Wag, if you are going to board cats and charge over $1k for 5 days (for 2 cats), do better research on cat behavior and needs to keep cats and owners happy. It really just looks like cat boarding (and minimal care) at Wag is an afterthought for revenue. The staff was great so 3 stars. read more

Great staff. Three years with them and Sunny still loves to go there everyday. They take great care of the dogs in their care.

I've been bringing Ace here for grooming and boarding for about 4 years now, and I've always been happy with their service. Recently, I've noticed some positive changes that make the experience even better. The daily updates and pictures during boarding have become more consistent, and I really appreciate getting those, it's something I always look forward to when I'm away. The staff is incredibly patient and understanding with Ace, who can get anxious and easily overstimulated. They know how to handle him, which gives me peace of mind whenever I have leave him. I just had Ace groomed by Jen, and she did a great job! He came home looking so soft, fluffy, and perfectly trimmed. Jen was great at communicating throughout the process. read more

Wag Hotels - Oakland - Pet Sitting Near Me - Oakland, California

I dropped my dog at daycare for 2 consecutive days. It's convenient how this is the only daycare in the bay that is open 24 hours! They watch your dog for a 12 hour time frame from the time you drop them off until you pick them up. The first night I brought him home, he seemed happy but reeked of urine. I should've seen that as a red flag, but still proceeded to send him back the next day. After I picked him up from the 2nd day, he had diarrhea all night long. Although the image of this facility looks pristine and professional, I'm sure they overcrowd their facility and keep the dogs in filthy conditions. Don't leave your dog here unless it's the last resort. This was based on my experience back in Aug 2022. read more

I just want to say, all the staff and management at Oakland Wag have been absolutely amazing to deal with. The amount of kindness, love, attention, generosity that everybody has shown to my dog as well as myself has been way above and beyond anything I could have expected. I am so grateful for the care they deliver to my dog daily I truly can't state it enough. Everybody has been wonderful. To anybody thinking of bringing their dog to this facility I can't recommend them enough. Thank you so much to all the staff and management at Oakland Wag! read more

Been taking my dog here for two years, went to drop her off today and was turned away bc her bordatella vaccine was one month overdue. No warning, no email alerting me, nothing - just an unpleasant surprise that ruined my plans for the day. Bordatella isn't rabies folks, let's keep a little perspective, and maybe think about alerting your customer if a slightly overdue vaccine is that big of a deal to you. read more

5-Star Review for Jamilah and Wag Jamilah from Wag took exceptional care of my Great Dane, Darla, during her 8-day stay over the holidays, and I couldn't be more impressed! Darla, being the gentle giant she is, received all the love, pets, and attention she could ask for. Jamilah even spent time watching The Great British Baking Show with her--such a thoughtful and sweet touch! Jamilah's professionalism and responsiveness were outstanding. They quickly completed any requests, kept me updated with regular check-ins, and patiently took all my calls (yes, I was definitely being a helicopter mom). Knowing Darla was in such loving and capable hands made all the difference. Wag and Jamilah provided a seamless experience, and I couldn't recommend them enough. Darla came home happy, healthy, and clearly adored. If you're looking for someone who will go above and beyond for your pup, Jamilah is the one! Thank you, Jamilah and Wag, for taking such amazing care of my girl! read more

I would highly recommend this place to anyone who has a fur baby. We took our 5 month husky here and the staff was very friendly. The first time there was free which was amazing! She was there all day and we got to see her live on a webcam, all day. That was such a peace of mind. We have taken her to other places and we got no updates whatsoever from them. At Wag Hotels in Oakland they sent me update on Nala and even a little progress report. It was located in such a convenient location, we will definitely continue to use Wag Hotels in the future. read more

Needed a pet boarding since our last boarder stopped taking animals. Another issue is our dog is intact and many places do not accept intact dogs. So decided to give Wags a try. You pay more for having an intact dog but they had availability and we took it. Dropping off was super easy and staff were very helpful and friendly. Got a dog wash while he was there. They will send you pictures of your dog daily and that was cool because he looked happy. Pick up was a breeze and he smelled great after the wash. Will use again. read more

Wag Hotels - Oakland - Happy dog - Pet Sitting Near Me - Oakland, California

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I dropped my dog off at Wag Oakland Hotels for the week of Christmas Holidays and these wonderful young ladies, Ronye',Davianna and Jamilah provided excellent customer service, great attitudes and a friendly spirit! I am so thankful for you all. We hope to see you all again. Soon! With love Sage Sincerely, Lucille read more

Wag Hotels - Oakland - Pet Sitting Near Me - Oakland, California

Found a stray dog in the street today 15 blocks from the hotel with a Wag sticker. I called the facility, the staff was great and immediately came to pick him up. Obviously their security measures are poor if the dog was able to escape the boarding facility. read more

I took my sweet boy for a grooming yesterday and it was a phenomenal experience! Jennette gave Charlie the best haircut I've ever seen on him. Thoroughly impressed! read more

Wag Hotels - Oakland - Styling and Profiling - Pet Sitting Near Me - Oakland, California

We needed to board our two little dogs for a few days while engaged in business in the Bay Area. The Oakland site met our needs and our dogs clearly approved. Staff were pleasant, knowledgeable, and helpful. It's a beautiful place. Clean, nicely designed and maintained. We had a great experience. I highly recommend these folks. They run a fine business. The doggies both agree. read more

Wag Hotels - Oakland - Clyde, 12 year old Maltese. - Pet Sitting Near Me - Oakland, California

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I can't say enough about the staff and the Wag facility in Oakland. I've had to leave my dogs in other places and they were ok but I never felt as relaxed and reassured of their care as I did when they stayed at Wag Hotel in Oakland. It is TOP NOTCH!!! I'm never worried about my 2 dogs there. When I'm out of town I've received periodic reports with photos on their stay. As a dog or any pet owner you couldn't ask for more. I truly recommend Wag Hotel in Oakland. You won't be sorry read more

Wag Hotels - Oakland - Chiquis loving life at Wag!!! - Pet Sitting Near Me - Oakland, California

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Welcoming, professional, friendly staff were great over the course of a full week as I visited a friend of mine's dog there, taking him out each evening. These "soft departures" always went smoothly, and after a few visits, the staff would greet me with a friendly "We'll go get him." My friend's dog seemed happy there, and calm, over a long stay -- and I so appreciated being able to take the dog out every night for a week, as well as hang with him in the lobby for some cuddle time on the provided chairs or sofa. The ins/outs involve staff, and they make it so easy-- never made me feel like extra work was being created fro them. The lobby is always clean and smell-free, and I saw many other animals and their humans do smooth drop-offs and pickups. I especially appreciate the vibe of the staff, and I'm sure my friend's dog did too. read more

My standard Parti golden doodle is regularly groomed by Rachel. She is the best of the best. I love how she grooms my doodle and just how perfect he looks afterwards. What I love the most is her attention to detail and her love for dogs. It shows. My dog is a bit anxious but never around her. It's so nice to have a quality groomer. I was pretty surprised to find such a quality groomer at wag hotel as it is a business that specializes in boarding. But I have to say hands down Rachel is the best groomer you can find. I hate to announce it and have her get fully booked. But it's the truth! I have attached some pics of my dog post groom Over the last year that Rachel has been my pups groomer. read more

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Most rude and obnoxious manager last night picking up my dog. They told us one price then we return from our trip and it's almost double the price they told . Unacceptable. I will be filing a complaint against this manager. Needs to be checked and this needs to be addressed cause this is no way to talk to anyone when u clearly can't remember what you told someone is insane. Claimed everything was thoroughly explained and we "misinterpreted" then when charges were broken down she was wrong. Never got an apology nor could she explain why the numbers were not adding up to the prices per night. Asked me to call management in the morning so they can explain. read more

When I first got there I was just expecting a place that someone can just watch my dog(Koa). But the care that I actually got was more then I expected. First time adopted a dog. They were patient with me and Koa, with this high energy. Nate helped me every step of the way, to doggy supplements, dog trainers and other resources. Everytime I need to drop Koa, very early in the morning, the staffers are so reliable on answering the phone, opening the door, check in and greet Koa with a lot of love all in a timely manner like Ashley. When I pick Koa up before I even walk into the door most of the time, when they are not busy, Wanda, Ariana and others already radioed for Koa and asking about my day. Now this is the fun part. Koa has a reputation to be so overly excited that he looks like a tasmanian devil going through the lobby. So, the dog handlers in the back make me wait a little longer. Because they are trying their best to teach Koa to slow down and I know they don't have to do that, which I appreciate so much to the handlers like Jenny, Robert, and others. I know some people will find some discrepancies. To me, I have a genuine feeling that they're trying their best. And that was way more than I expected. read more

Personally I like wag hotels. They're convenient and quick. But they're really just ok and not as personal as some other places.

My brother brought his dog in over the weekend and got the best service he could've possibly had. I'm so grateful we found this hotel, it's incredibly clean and everyone is so friendly, Luka brought our dog to us in the lobby and we had a fun chat. Very personable staff! I will definitely be coming back in the future! Our dog was super happy and in great condition. Thank you so much Wags Hotel! Love this company read more

We LOVE wag hotel. I am extremely impressed w the attentiveness, kindness, and empathy of the staff. I've had great interactions w Norma, the gm, and Deshawn, the manager ,and every person who has helped us! My 11 yr old arthritic pitbull always comes home clean , very happy , and very tired! I love being able to view him on the cameras. Great facility! I trust them w my baby. read more

Wag Hotels - Oakland - Pet Sitting Near Me - Oakland, California

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They are great and very friendly. My Rottweiler always comes home happy and tired. Location is convenient right off the 880 freeway read more

Wag Hotels - Oakland - Pet Sitting Near Me - Oakland, California

My yorkie and I have been coming here regularly for just over a year now and I'm very grateful to have a clean, safe, convenient and friendly place in my neighborhood for my dog to stay. We are always greeted warmly and the staff are so sweet to my Furbaby. I enjoy getting pictures of him looking mischievous, or playing with other doggies throughout the day. The staff there really love the dogs they care for. My pup is showered in attention most mornings we come in and they often have funny stories to report about his antics at the end of the day. Shout out to Link, Leo, Jamilah, Sydney, Ms. Waaaanda, and all of the other folks whose names I should know by now. You guys are really great. Thank you for all you do! read more

We love Wag Oakland! One of the most important things for my daughter and I is that Cocoa has the chance to socialize and exercise. With the themed activities, which we love, and daily activity plans, we know she is getting just that. The Wag staff is awesome, helpful, and always smiling. I can tell Cocoa loves them by the way she reacts when they come out to get her. From the staff at the front desk to the handlers in the back, we know she is well taken care of. And, by the way Cocoa pulls me into the lobby, I know she loves Wag and is in excellent hands. We have recommended Wag to our friends and will continue to do so. You guys are the best. Hattie read more

Amazing! My guys were thrilled here! WH picked up on my guy's unique personalities. I can't say enough good things about the staff and my first experience! My only negative is that they didn't seem excited to see me. Thanks WH and we'll be back! read more

Wag Hotels - Oakland - Not too excited to leave Waggs... - Pet Sitting Near Me - Oakland, California