We've been taking our girls to Wags in all of its iterations for almost a decade. They treat them all like princesses and show us every appointment that they love and care for them (and all the dogs in their care, both grooming and walks!) almost as much as we do. Especially when they put a little bow on this silly's head. read more

WAGS Charlestown - Freshly groomed dog with a bow on her head - Dog Walkers Near Me - Charlestown, Massachusetts

I have been taking my golden doodle to wags for the past 5 years! I can always count on a consistent, high quality groom. Everyone is so nice especially since my dog can be anxious about grooming. read more

WAGS Charlestown - Dog Walkers Near Me - Charlestown, Massachusetts

My life does not work without WAGS! I've been a loyal client for almost 5.5 years, and hope to be one for many decades to come. The ability to have a caring and excellent team taking care of my dear pup everyday with walking, monthly with stellar and thoughtful grooming, and overnight care cannot be over appreclisted. The team is one that I trust implicitly and I am so grateful that WAGS will continue on in its currently location under Lindsay's leadership over walking and grooming services. Thank you WAGS for being you and for the unwavering support to Penny pup and me. read more

WAGS Charlestown - Walking crew. - Dog Walkers Near Me - Charlestown, Massachusetts

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We love WAGS! We have used them for dog walking, grooming, and pet sitting since our golden retriever was 12 weeks old. It is very clear everyone who works at WAGS absolutely loves their job and cares about your pup as much as you do! We are lucky to have found WAGS when we did. read more

WAGS Charlestown - Dog Walkers Near Me - Charlestown, Massachusetts

Unprofessional ownership. Owner rude and was not interested in my business. I understand she is new owner. I had been customer for many years. Services overpriced. Not worth the aggrevation. read more

We love Wags walking and grooming. We've trusted our pups w the Wags team since the inception of Wags.

We cannot say enough wonderful things about Lindsay from Wags! She has been walking and caring for our dog, Scooter, for over 10 years, and we honestly don't know what we'd do without her. Lindsay is patient, dependable, and incredibly loving -- the kind of person who treats every dog like her own. Our little chihuahua, Scooter, adores Lindsay. He can be a bit reactive and a little crazy (understatement), but Lindsay has always understood him perfectly. The bond they share is so special. When Scooter was injured unexpectedly during the pandemic, Lindsay was the very first person to reach out -- offering advice, care, and genuine support as he recovered. That level of compassion goes far beyond what anyone could expect. She is so attentive to his needs and always reaches out if she notices anything unusual, whether it's a change in his behavior, energy, or health. Her care and attention make such a difference, and we know Scooter is always safe and happy with her. Lindsay is truly one of a kind. She is caring, professional, great with communication, and truly amazing. Knowing Scooter is in her hands brings us total peace of mind. If you're looking for someone who will love and care for your dog like family, Lindsay is it! -Gina and Jay Powers read more

The only place I will ever take my dog. The best of the best! I've always been a nervous dog mom but I know that he is always in the best of hands. They always treat your dog as if they were their own. Katie is also absolutely incredible and truly understands how to manage my dog who has known medical issues. Can't recommend them enough! read more

The best! We are so lucky to have Wags in our community. I have a working dog that supports immunocompromised children so she needs to be groomed frequently. Wags goes above and beyond to make sure she is taken care of and ready to offer her clean, soft fur to the kids who need it most. read more

I've been using Wags' services for many years -- from dog walking and grooming to getting invaluable help and advice when rescuing our current pup. The entire team is incredibly knowledgeable, supportive, and professional, yet always warm and caring. I can't recommend them highly enough -- truly the best in the Boston area! read more

My doodle is almost 7 and we have been going to groomers all over greater Boston for years, until just recently we joined the WAGS grooming party. Not only is it the most affordable of all the grooms we've ever gotten, but they're kind and EFFICIENT- shortest groom time of them all. And my pup looks perfect and polished each time. So much so that my pup will be groomed every 4 weeks now at WAGS rather than every 6 weeks, her previous norm. We love all the staff at WAGS! Proud to not only support local neighborhood business as a Charlestown local, but also a female owned one! read more

I brought my last dog here a Maltese, over 2 years ago, I brought her in in her travel bag because of the large loose dogs. The second time she came home I couldn't tell exactly what was wrong but she cried in her sleep, on our final (3rd) visit she cried all night long, something was going on here and it wasn't good. I stopped by and explained the issue and instead of an apology I was pestered to please continue to purchase food here ...... Hah, don't know what you did to my dog but why would I continue to give you any business when she came home and cried all night. read more

They give my toy poodle such a great cut! I like their setup as my dog gets anxious in larger places...she does the best with a boutique salon experience. I can tell they have a passion for what they do and are very friendly and kind. My dog gets so many compliments when we leave. Thanks for the great service and cut WAGS team! We will be back. read more

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My dog roxy was groomed by katie in Brookline in walking distance from my house. I went to wags because she's worth every mile I drive to have her take care of my most valued possession! I love everyone that works here and when I moved to California it was one of the things I knew I'd miss the most. I don't have enough good things to say about wags. And I certainly don't have enough gold stars to give to katie!!! 4 paws up! read more

WAGS Charlestown - She wasn't crazy about Christmas photos!! - Dog Walkers Near Me - Charlestown, Massachusetts

I called and was able to get a cancellation spot for my little Louisiana POM!! Ringo seemed to have enjoyed himself and he smelled so sweet‼ read more

Our Dash was desperately in need of a grooming after being quarantined since March. We had waited one month for an appointment at another place (who shall remain nameless) that wanted to keep Dash in a cage for four hours until they could get to him (and that was with an appointment). No way were we going to subject Dash to that so we walked out. We asked around and WAGS came highly recommended. Dropped him off for his appointment (not a crate in sight)and he was ready one hour later. They did a magnificent job. Dash looks and feels like a puppy again! Reasonably priced too. You will now be our go to place for grooming! Two paws up! read more

WAGS Charlestown - We didn't take any before shots, but here's an after shot...two paws up for WAGS! - Dog Walkers Near Me - Charlestown, Massachusetts

I take my shihtzu there for grooming and what I like about them is they are very quick. It's only one hour! They did a spur job on my puppy, and he is very hard to handle. The body is perfectly cut! The only reason I give 4 Star instead of 5 is that the last groom the mustache was cut a bit uneven. And also they cut off my dogs eye lashes! I wanna cry because the time before they didn't. So I will remember to tell them not to cut the mustache too short and do not touch the eye lashes. Over all everyone is super friendly and nice and we are very happy here and are royal customer there. read more

WAGS Charlestown - Dog Walkers Near Me - Charlestown, Massachusetts

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WAGS Charlestown is the best dog walker and groomer around! My experience with them started a little over three years ago when I adopted my rescue dog, Ricky! I emailed them to get him a groom and they got him in and added some extra services since he had just taken a bus all the way from Texas. Soon after they became his walkers. Not only are they super flexible with my schedule, but the way they love my dog makes me so happy. I think Ricky actually loves Mel more than he loves me sometimes.... They are so accommodating, squeezing him in for a groom during a walk, switching around his schedule etc. and are truly the biggest dog lovers in town! Ricky and I are lucky to have them down the street! read more

The previous review is very much similar to my experiences. They are very good at what they do, and professional. But it feels like they don't want me as a customer. Every time I pickup my dog, I get critical feedback. They just don't ever seem happy to see me or my pup. Every time. And the cost fluctuates with little explanation around $10 - I inquired once and they really didn't have an explanation. And I understand things are tough for small businesses during this pandemic, but can't they add existing existing clients to a waitlist for an appointment upon re-opening without a lecture on how they need to reschedule 500 appointments? I'm a client, maybe I don't run a grooming business but I'm not stupid, I get it... save me the lecture. My dog recently has become terrified of this place (in the past year), so I don't know if they are mean to him too? I really don't understand the attitude by businesses who don't exhibit friendliness to their customers.. do you not want me as a customer? Did I ruin your day by coming in with my dog ? Bottom line - they are a good groomer and conveniently located for me... but I wish they were nicer! read more

I would recommend!! All the good reviews are reflective of the service and attention they put into each pup. I have a doodle (like most people in Charlestown). They listen and groom to what you ask. If they cannot accommodate, then they would tell you on the spot. Cut = 5 stars: great attention to details Smell = 5 stars: my pup comes back smelling like baby powder / cream puff Service = 4 stars: staff is a little short with costumers because they know they can with bookings 2 months out Price = 4 stars: a bit pricey. I usually pay $100-$120 for my 65 lbs doodle read more

At every visit we got critical feedback on our dog. Maybe they just hate grooming my dog...maybe it's just a Boston/north east lack of warmth thing, but it always felt like they wished we didn't go to them. Unfortunately for them, they always did an amazing job and their location is convenient for Charlestown. Prices are city prices. You don't know the total price until after the grooming is already complete. Our total varies by $10-15 almost every visit. Bottom line though, they do a good job and I'd still recommend them. I'm not the only one--good luck getting an appointment! read more

WAGS has been a wonderful go-to for us since they opened! We originally went to Durty Harry's for our pup's nail trims and were thrilled when we still had that small town shop to go to when WAGS opened up. Nail trims are definitely not our pup's favorite (he's a bit of a baby), but once we get him in the door, they are trimmed seamlessly, leaving the parents and dog happy :) Most importantly, we trust WAGS - the team is honest, friendly, fun and incredibly caring - Brittany has been a joy to see every time we go in there, truly getting to know her customers (both dogs and parents!), making us all feel right at home. An added bonus are all the treats and the assortment of doggie bow ties - hard to leave without one! Highly recommend this wonderful local spot for any pup parents! read more

WAGS did such a good job with my pup! She is an older dog who always acts out at the groomers, but when I picked her up she was happily resting in the corner of the spa on a dog bed with other dogs walking around. They did a great job giving her a spring cut, and were careful around a growth on her ear that has caused complications in the past. The doggy spa is adorably decorated, and they carry a great assortment of dog treats- I ended up with an organic soft chew cookie that the pup loves. They book out pretty far in advance, but I was happy that they were able to squeeze us in on short notice due to a cancellation. Definitely plan at least a month in advance for an appointment! The only things I miss from my previous groomer was that they'd put bows and/or a bandana on the dogs after a grooming, and here there's no doggy day care before and after grooming, so plan to drop off at the appointment time and pick up shortly after-which is totally fair just something to be noted. Overall, a great experience and we will be coming back. :) read more

WAGs is the absolute best - they truly care for our pup and we couldn't be happier with them! Wholeheartedly recommend.

I think Wags is overrun right now with Covid puppies and could not give my pre-Covid puppy the attention he deserved. I took him two times in the span of two weeks (because Wags said we needed to go more often to get him used to it!) and paid a total of $130 and I don't think they ever actually cut his hair. Sorry, not going back, even though friends recommended it highly. read more

1 star for customer service, I just moved to Boston and it has been stressful to find a groomer for my dog. I found WAGS online and saw the great reviews and called to make an appointment. The first guy tried to make an appointment for me but then passed me on to someone else, he told me "we are not taking on any new clients now and this policy was just put in yesterday" What the heck is this? He did not even try to take my information down so when they do they can call me or give me recommendations for another place. Just didn't even want to try and help me. I am very upset and disappointed because I had high hopes for this place. read more

Love, Love, Love the ladies of Wags. They are friendly, knowledgeable, helpful and really care about the dogs they work with. I trust them fully with my girl and they are the first people I turn to for advise on any doggy related issues that come up. read more

We have had a great experiences with WAGS in Charlestown. We especially like working with Katie to groom our sweet Havanese--she always comes home looking great and smelling fresh. The price is reasonable, but you do have to book in advance. read more

I brought my dog here for a grooming and was really disappointed. When I dropped her off, I told them that she is anxious with new things and noise sensitive to make sure she wouldn't have a bad experience. The staff ensured me they understood and then promptly picked my dog up and put her in the bath area. Not the gentlest of approaches but I figured, they know what they are doing, I'll just wait to see what happens. As this was the first time I had brought her here for a grooming, I waited outside downstairs for a few minutes to make sure it was ok. Less than 10 mins after dropping her off I could here her screaming. I was sitting inside my car. Figuring they would stop doing whatever they were doing that was causing her to scream, I waited a few mins more. To my utter horror, they didn't. In fact, when I went back inside, the groomer had put ear protection on and continued doing what she was doing. When I asked them to stop, I was told my dog was over reacting because she could see me and the groomer pulled the curtains closed. At this point I was so upset at the distress they were causing my dog, I asked them to give me back my dog. They didn't want to do that, assuring me they know what they are doing. I asked them to stop using the dryer on her, or to put it on a lower setting because it was obviously too loud for her and they said it only has one setting. So I asked them to stop using it and let her air dry. How you can say you care for animals when your behavior is causing an animal distress, and you don't stop doing it, is beyond me. I get that many dogs don't like getting groomed. But if you have to put ear protection on because a dog is screaming so loud, maybe you should find another way to do your job without making them scream. But that would mean they couldn't groom as many dogs in a day and they'd earn less money. I wouldn't recommend bringing your dog here. Probably one of the worst grooming experiences my dog has ever had. read more

I have 4 pups, two are mini schnauzers who need grooming consistently. They are now seniors and have always been very VERY stubborn and fresh at the groomers. I was so afraid when I first started seeing Brittany at her previous shop 5 years ago. My boy, Zander, has bitten every single groomer he ever had until he met his "Auntie Britt". He LOVES her so much, she's so gentle with him and all my babies and even takes extra care of him because he also doesn't like other dogs. My female Schnauzer is still fresh and causes a scene. She's VERY dramatic, I don't know where she gets it from () but Auntie Britt is always a saint. I feel bad for her every time but somehow she still loves them like her own. Not to mention the countless fosters that I have had that needed grooming. There need to be more amazing animal lovers like Brittany and the WAGS team. I wish Auntie Lindsay would start walking in Medford though. read more

WAGS Charlestown - Dog Walkers Near Me - Charlestown, Massachusetts

I can't say enough wonderful things about this business!!! I always feel so welcome and the employees make my pup feel SO at home. They treat every dog as if he/she was their own. Best grooming and walking in town and I highly recommend you tell your friends! Your pups will thank you read more

WAGS Charlestown is by far the best grooming shop that I've ever taken my dogs to. It is a great feeling when you see people take such good care of your dogs. Both of my dogs are on the skittish side and Katie and Britt really treat them as if they were their own dogs. You can really tell that they both take great pride in their work and the quality is unmatched. It's also nice to get such an energetic welcome from Louis and the other cute shop dogs. read more

I don't even know where to begin! WAGS is incredible. Our 10 month old Bernese Mountain Dog started walking with the WAGS walking club when he was just 14 weeks old. Lindsay and her amazing walking staff take such incredible care of him - always sending pupdates, whether it's a snap or Facebook picture. As a crazy dog mom, you want someone who adores your dog as much as you do when you can't be there during the day. That is exactly what WAGS does! They really love all of the dogs they walk and it shows! Lindsay is incredibly flexible with scheduling and extremely easy to reach if anything is ever needed! I can't say enough good things about her as a business owner and fellow dog lover! We've done both staff washes and grooms for our pup a few times and he always comes back looking great! Britt and Katie are wonderful - along with all of the other staff that have bathed our dog! Britt even checked in on me when I came to give our puppy his very first bath - I had my hands full and she was totally willing to step in and help out if need be. If you're looking for a walker or groomer, seriously, look no further than WAGS. They really are the best! read more

If I could give them ten stars I would. These ladies are the absolute best. They go out of their way to treat each pup like it's their own. The owners are incredibly responsive, flexible and passionate. The walkers are caring and trustworthy. The grooming services is consistent, gentle, and convenient. They do small buddy walks rather than huge pack walks so I know my dog is getting the attention she needs but is still getting the opportunity to be social. Thank you WAGS for all you do! read more

Went in today to get my rescue pup groomed. He has had bad experiences in the past with groomers, and this was the first time I had ever taken him since we adopted him, so I was very nervous about the whole process. Brittany did a great job working with him and making me feel more comfortable. It turns out he was too anxious and nervous to finish the whole grooming process, but she did as much as she could and was really good about communicating with me. I really appreciate Brittany's efforts and would highly recommend!! read more

My pup and I had a GREAT experience at WAGS! I've had my 5 month old Cavalier for a month and it was time for a bath and a nail trim. The salon was super clean and cute! We were late for our appointment due to parking issues, but I felt welcomed when we walked in! When I returned after about an hour, my little guy was clean, smelling great and happy! Prices are extremely reasonable and my pup and I were very happy! We will definitely be back to WAGS! read more

Big Kudos to Brittany and her team.. My Dog has been getting groomed from Brittany for over 5 years. since her Durty Harry days. My family Pup is 6 and on 3-29-18 she was groomed and Brittany brought to my attention ""something was wrong" with my dog.. i rushed her to the Vet..my poor Baby had zero Platelets. without platelets you can bleed to death .she was diagnosed with a severe Immuno Disease.. called iMT.. she had a heart worm check for lyme it was negative.. so it is systemic ideopathic.. oh what a month ..Grateful Grandma to our Dog Daisy. she is on tons of meds and doing great .. her Platelets are now normal.. Thank you Brittany.. read more

Friendly, easy and they clearly love animals! Love that they are always willing to squeeze my dog in for a nail trim. Finding somewhere that's clean, responsibly priced and convenient to get to is a challenge, and this place surpassed all my expectations. read more

We have been using Wags as our dog walker and grooming service for almost 2 years now, and we cannot say enough good things about them. They consistently go above and beyond for our dog, from caring for him when he's gotten sick, to helping train him to walk better on his leash. All of the employees truly love him like he's their own, and my husband and I trust them completely to care for him while we are gone during the day. They're a huge asset (and a women owned business, to boot) to Charlestown- we don't know what we'd do without them! read more

Wags is the best! Walkers that truly love your dogs and treat them great! They update you on how the walks went and also incorporate baths upon request. read more