We have dealt with this vacation mgmt company for years, and have had nothing but successful…read morecommunication and excellent stays. When the pandemic hit, they worked with us on a unit we had booked in April 2020 to get our vacation rescheduled - twice. Phone calls were returned promptly and they exhibited a great amount of patience with our situation. I highly recommend them

I write this review as a warning to anyone who might be considering doing business with Kauai…read morePacific Real Estate. We rented unit 8233/8234 at Hanalei Bay Resort managed by Kauai Pacific Real Estate this summer and were extremely disappointed in our unit and how we were treated. Our unit had a broken air conditioner, broken floor tiles, broken shower, mold, cockroaches, etc. Additionally, there were some safety issues like hot electrical switches and lack of fire alarms and extinguishers. We paid for and spent 2 weeks in this unit because there was no option for us to move to another unit or find a different rental on short notice. Kauai Pacific Real Estate did nothing to help us during our stay and ultimately seemed dismissive of our concerns. This company took payment for a unit they knew was in disrepair, then acted like they would get it fixed for us, in the end they did absolutely nothing. I have to wonder how many other unsuspecting guests they have treated this way. Kauai is a busy place in July, it's not like we had the option to get another room, move to another resort, or come back another time. We wasted too much of our hard earned vacation time trying to figure things out with this company only to be ignored in the end. Kauai Pacific Real Estate is a predatory rental agency that couldn't care less about your experience once they have your money. They did not care we were uncomfortable, they did not care that we were not receiving the services we paid for. My family spent years of planning and a lot of money on this vacation and unfortunately our time was horribly impacted by the fact that we didn't have a comfortable place to call home and get rest. If you are considering a place to stay or a management company for your property, please take your business elsewhere!

Aloha! This was our…read moresecond stay in #104 at the lovely Prince Kuhio. Unfortunately, management knew our toilet was broken before we arrived and did not fix it after we requested it on day 2. For 8 days, our commode would not flush properly, and the seat was sliding as if it would fall off at any moment. Then the sliding screen door kept blowing open because there was no latch or lock mechanism. Geckos, lizards, grasshoppers, and crickets were constant guests in the condo. Not only was my partner scared to death of these creepy critters constantly roaming the room (a gecko in bed), but the crickets chirping in the wee hours of the morning inside the condo kept us up, and me on the hunt to give my girl peace of mind and some shut-eye. We either kept the door closed (which kept the room hot/no AC) or propped it closed with something, but it always seemed to find its way open. I chose #104 after a lovely experience during our first stay in 2025. In May of 2026, to celebrate my 60th and my partner's 50th birthday in #104 at the Prince Kuhio made perfect sense. After all, it was a very special occasion, as two milestones were to be celebrated. We may as well have slept on the beach. I asked for some compensation, and all we received was an "I'm sorry." I asked for a follow-up and received none. If this were you, how would you feel? Exactly. We provided Kauai Exclusive Management plenty of time to respond before letting them know I'd leave a review, because it was the right thing to do for a business to make something that was wrong, right. They did not care. And of course, they will likely reply with some, "We're so sorry you had a bad experience during your stay and... blah blah... blah blah blah. We've all been there and know the feeling of frustration afterward when their words subtly mock our words to smooth things over, reassuring future customers that they really do care. They did not care, and they don't care now. If I were the owner of #104, I'd be ashamed to have this place manage my condo. Next year, we're staying at the Prince Kuhio again, though in a different unit, booked through VRBO. In fact, I already booked the room! As I said, The Prince Kuhio is a lovely place, and I encourage any visitor to stay there. But I will never use Kauai Exclusive Management LLC again. They care more about the money than about the paying client's experience and comfort. Aloha. Seattle, WA USA

I booked a condo at the Waipouli Beach Resort about 8 months ahead of time. Before booking, I…read morecalled this management company and asked what happens if someone in my family is sick and is not able to travel. The person on the phone told me they would allow us to move our dates if needed. Of course, 2 of my young kids came down with a virus 3 days before my trip, I called to change dates, told them we were flexible, but they would NOT let us change dates. The manager, Sean, told me "All of my staff knows our policy and they would not tell you that." Essentially calling me a liar. They had no compassion or empathy and said "We aren't doing anything wrong, this is our policy." We were going to lose out on $3000 so we ended up still going but it wasn't the easiest or most enjoyable. We also called to request a late checkout the day of leaving but they wouldn't honor that either, 10am sharp. Update: After reading Sean's response, I would like to make it clear he is incorrect in a few details. 1.I did not ask for a cancellation, I wanted to move dates. Prior to booking, I called and the person I spoke to said if I had a sick kid they would be able to move dates. This led me to book, feeling I had insurance from them. 2. I was not upset on the phone when they told me I couldn't late checkout. I told them I understood, but I just wanted to mention on the review that there was no late checkout. 3. I did not have 3 separate people call and threaten them with bad reviews. The other person who called was my mother in law who was going to book with them if they let us change our dates. Even after reading Sean's response, I still feel no empathy from him or the company. I really wish we could have changed dates. This was my 40th birthday, and having to deal with 2 sick kids on vacation was tough. They were not able to enjoy the beach or pool at all. Not to mention, I was shaking and in tears on the phone with him and he just kept saying "this is our policy."

The room was clean, comfortable, and had plenty of accommodations. The pool area was great and the…read morebeach was beautiful. We also loved the location of this resort on the island.

This is the beach to catch the most amazing sunrises!…read more The sounds of the waves plus the picturesque scenery makes the place ideal.

Everything about this cottage is so Aloha but honestly the bed and linens made me feel like a…read morequeen! It was incredibly comfy. Here's my morning around the cottage...

These cottages are adorable and so well maintained. The owners go to great lenghts to make sure…read moreyour stay is fabulous! The location is great, close to many good places to eat and the beach is very close (within walking distance). This is the place to stay and very reasonably priced. Much better then staying at a hotel. Very relaxing and private area. Two thumbs up!

I have had ten transaction on the island of Kauai, all with Robb Wall and the level of service has…read morebeen the same for each one: steadfast and thorough. Robb thinks several steps ahead, anticipates potential issues, and never sugar coats the situation. Real estate transactions are fickle creatures that seem to get crazier in escrow. Robb has always been sure to present realistic scenarios as they might occur, provide problem solving solutions if need be, and provide a realistic sense of how the transaction will turn out. Buying and selling real estate can be an emotional experience and Robb has always done his best to be sure I was informed and prepared as the transactions progressed. Highly recommended.

Robb Wall is a long time resident of Kauai and is very knowledgeable regarding the island and the…read morereal estate here. He is extremely competent and personable. He impressed me over and over again during our buying experience with his vast knowledge and attention to detail. He was attentive and available, and made me laugh, as well. I would highly recommend Robb Wall.

Stayed her for 3 nights, though I wished I would have stayed here all 5 nights. This is a…read morebeautiful property and probably one of the nicest in Kapaa. Walking in to the lobby felt like we were at a premium resort and definitely put us in the right mood. There's a bar and Hukilau Lanai right in the lobby. You can make reservations through Open Table for the restaurant. There's no valet that I saw when we pulled up or a bellboy to help with your bags. Or at least, I didn't see one or ask for one. The check-in process was normal, but after checking in, you are directed to go see the Concierge. I waited a good 15 minutes just to find out that since I'm a member, he doesn't have access to my account and was asked to come back in the morning to talk to someone that does. I wish that all Shell properties would stop this practice altogether. It's already enough that we spent hours traveling to this beautiful property and want to get to our rooms to unwind and freshen up. We do not have time to sit through some kind of pitch. Because I didn't see the Concierge the next morning, they sent me a text and also placed a door tag on my door to remind me to come see them. First off, you're on vacation and do not want to spend an hour or two sitting through some kind of pitch or upsell. I don't know what the point of the wristbands was for, besides not having to carry the room key with you, it was pointless. So I would ignore going to the Concierge altogether. I don't know what was in the Welcome package and didn't want to fall in to that trap, so I just ignored having to go see the Concierge. The property grounds had 1 large pool, 2 smaller 1.5' deep pools and a jacuzzi. There were also a couple of grills and a bar by the pool, which was great. And I saw them being used throughout our stay. There's a nice walkway to other properties or to the beach. Unfortunately, there's no beach access right on the property. Parking was free and you didn't have to hang any parking permit on the car. One big drawback is that there are no elevators. So you'll have to lug all of your items up the stairs. We stayed on the 3rd floor and had our luggage and stuff we bought at Costco. I wished they would have turned on the A/C in the hallways to help with the heat. It was stuffy by the time we got to the top floor. Luckily, the A/C in our room was working well. Our suite was nice and big with all of the amenities needed for our stay. We even did some laundry on our last day and there were 2 packs of detergent provided. We had bath & pool towels in the room. WiFi was just ok, it wasn't the fastest being at 20mbps up and down. It's fine for 2 people, but could bog down with more devices. One of the best things about this location is it's right across the street from the Coconut Marketplace. You'll be able to find pretty much anything you need there. We stopped by here on our way out to Waimea Canyon and also picked up dinner at the store in the deli area. Was also able to grab some souvenirs and shopping on our last day. We've only stayed at Poipu our last 2 visits, but would definitely come back here again. If you decide to come here, ignore going to the Concierge please and don't believe that you need to get their wristbands. We were able to walk around the property and nobody stopped us.

Clean, comfortable rooms in a stunning setting on the Kaua'i coast. I've heard that resorts are no…read morelonger allowed to build so close to the coast, so this is a real gem, especially if you want to get right out on the beach for a beautiful sunrise. The pool area and all the landscaping is especially lovely. All the staff we interacted with were very nice, especially when I lost an item and the front desk gave us a call later for a status update. Parking is easy and convenient, and the Coconut Marketplace with ABC store within walking distance really made this location awesome with easy access to shops, grocery, and food. We really missed the convenience later in the trip at another resort. Downtown Kapaa is also a short drive or walk away. The lack of elevators is a major downside at this location, however. For our party, staying three floors up with no elevators was inconvenient but doable, but for others it could be impossible so please be aware and call ahead if this is an issue for you. I did hear that the resort will be undergoing a renovation soon, and I sincerely hope elevators are a priority.

Had the most amazing stay at Fern Grotto Inn. It's a very cozy property with different sized guest…read morehouses and cottages. I stayed in CANAL A (Perfect for one person or 2 max). I was welcomed / greeted with a beautiful tropical floral arrangement. There were hibiscus flowers all over the room. The provided me a fresh lei on one of the towel arrangements, that I got to wear around my 1st day there. The place was so immaculate and clean! It was cleaner than my own house! It made me feel so good! Housekeeping prepared a welcome card and note with phone #'s for calls and txts. There was a kauai guidebook on the coffee table. They also had a binder with alot of tips, local recommendations and guides. The mattress is nice and firm, pillows are of a good quality. You will get wonderful sleep there. The plumbing worked well. The hot hot showers were amazing. It is on a removable shower head (just like I have at home) that is so convenient. You do have to take out your own trash, but they provide the trash liners under the bathroom sink. Paul and housekeeping happened to be on site when I arrived. They greeted me so warmly. I was having pain in my knees, and needed help with my luggage. Paul was so kind and helped me out. Cottage A was a charming studio. With a queen sized bed. There is absolutely everything you could need. Paul even prepared 2 beers, 2 water bottles and a box of chocolate in the fridge. It has both a fan and A/C wall unit that works very well! The kitchenette is stocked with everything you could need in terms of appliances, cookware, utensils, houswares, and even tupperware and ziploc bags. The cottage was well stocked with towels, bug spray, sunblock, extra blankets, etc. It was so thoughtful. Oh and the property has free laundry for the guests. They even provide laundry soap. It was outstanding. Such a huge blessing. They even have equipment: kayaking, SUP, ice boxes, beach chairs, beach umbrellas, water shoes, snorkeling equipment, etc. The freezer even has an ice tray and blue ice things to use for your daily picnics on the beach! I property has gorgeous flowers that bloom every day. You will be greeted daily with new orchids, ginger plants, ti leaves, etc. There is even a star fruit tree. Paul showed me how to pick when it's ripe (yellow color). I didn't have to buy fruit, I had so much organic star fruit, it was great! I had an amazing 7 night, 8 day stay. It was so quiet and serene. It's right on the river. Other guests were very nice to me. Every one is pretty quiet and keeps to themselves. It is well located 12 min from the airport. It is on the east side of the island, so you are pretty central to the north and south portions of the island. Nearby is a nice beach within 2 minutes - Lydgate Park. There are chickens everywhere on Kauai. But Paul thought of it all, the room comes with ear plugs. I enjoyed the roosters - it was a pleasant change from city life. I would like to return and stay at the larger cottage - the Ohana house next time! I would recommend this place to anybody looking for a safe, quiet, serene place to enjoy Kauai.

Best place to stay if you want to be centrally located. They provide a home away from home for you…read morewith everything you need. You can even kayak or paddle board right from your backyard on the Wailua River. They have a special personalized touch with all the fine details specific to your stay. Very clean, efficient, and warm home feeling.