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Waimea Self Storage

1.0 (1 review)

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4 years ago

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Royal Hawaiian Movers - Kailua-Kona

Royal Hawaiian Movers - Kailua-Kona

(21 reviews)

Crew came to the house on time. Moved everything efficiently. They were done in less than half the…read moretime of the estimate. The two guys worked well together. No damage to personal property. For a local move, you really can't beat Royal Hawaiian Movers.

This company is HANDS DOWN the absolute WORST moving experience I've had in my 57 years on this…read moreplanet, and only reinforces my belief that the only thing companies in Hawaii are in a hurry to do is SLOW DOWN. After CLEARLY telling these people that my shipment was for my BUSINESS, not my home, and that these items were urgently needed ASAP, they spent nearly a MONTH doing NOTHING to expedite shipment, while giving excuses about "consolidation", thus my items simply sat in Kona for a MONTH, not moving AT ALL. Furthermore, I couldn't even get answers from their staff on the shipment's progress until I finally got angry at them, which I CONSTANTLY had to do to get further answers about it. After spending a mind-boggling $6,200+ on shipping what amounts to a CLOSET, (7x7x4 box) these people should have had SUPERIOR customer service, and showed at least SOME effort to get my shop equipment moved in a reasonable amount of time.....they told me "6-8 weeks"...it has now been almost 3 MONTHS, and my equipment is STILL not here, because, apparently, their parent company, DeWitt, is just as incompetent, so here I am, wondering why my items are just sitting at the harbor in California, having arrived there 8 days ago, and are STILL NOT MOVING, while I'm getting MORE stupid excuses about "consolidation". If you REALLY need your items moved off the Big Island, I would consider finding something more trustworthy, like a blind shark to swim it over, and a set of 3-legged pack mules to hike it the rest of the way, because BUYER'S REMORSE is all you're getting with this company.

My Self Storage Space Kona - I really wish there was light

My Self Storage Space Kona

(5 reviews)

Do not use here!! It's a scam!! I booked online and got a deal for first two months March and…read moreApril, and the male stuff in the office said that too when I moved in. I have an online receipt as well. However after a month they told me second month wouldn't be discounted! if I don't pay full amount by 4/10, there will be a $26 late fee added on the 11th. That's bullshit! There's no paperwork says "you booked two months deal but you won't get second month." or something like that. They can't ask money if it's not showing and threatening to charge late fee. They change story and they change the deal without telling you whenever they want to! Isn't that fraud? If I knew it I wouldn't use the unit!! They will steal your money! Don't use here. Safety and Trust are must. Find somewhere else!!

So I was tasked with going into what looks like a set of a horror movie in order to retrieve things…read morefrom a storage unit. I wasn't aware that I'd be digging around in pitch blackness with only my phone for light and the possibility of being murdered and shoved into a ten gallon drum and left there. I am exaggerating a bit but these units need actual lighting and not from a feeble cellphone. I know it was just my mind playing tricks on me or possibly the building settling or the sound of plastic sheeting flapping mysteriously without any wind but being in that cramped, hot, dark storage unit brought out all sorts of possible horrors to the forefront of my mind! Do better! Actually get lights!

Waimea Self Storage - selfstorage - Updated May 2026

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