Amazing customer service. All options were showed to us along with the great prices. We are very…read morepleased with the unit. Mahalo

Watch out for management setting up autopay without permission and when you don't even have a…read morerental contract. I stepped in to assist in making one payment. The tenant used my credit card, with my permission, while I was in Tanzania as she was moving out. Management automatically charged my credit card for three subsequent payments.

I have had a great experience with My Self Storage Space in Kailua. I rented for over a year. It…read morehas been positive from my initial contact with Erin, who was a superb customer service rep, through the end working with Kanekoa, an absolute helpful gem and with David, who made our move out experience easy breezy, allowing us to use the company truck to transport our items on site to our shipping container that we were allowed to keep on property while we loaded it. Everyone was super helpful and easy to work with. The place is clean, well maintained and feels secure, unlike other facilities I found. I moved from another facility that had so many homeless in it that I did not feel safe. My Self Storage Space Kailua is conveniently located directly across from Costco. It is by far the best storage facility I have found in all of Kona.

Storage places are a "dime a dozen," except a lot more expensive…read more My Self Storage Place is different, though. Why? The "people." Manager, especially. My time there was short, while in transition, but whatever my concern or question was, the manager there in Kona (her name escapes me but I will revise this review when I remember it) was more than glad and able to help. Wonderful human being, she is. Oh, did I mention My Self Storage is different? It's the people.

We were long time clients of theirs but shut our space down after they upped the fees to…read more$550/month. While we were there, they broke into our locker to change the locks, and threw their garbage on the ground. Didn't bother to notify us that they were going to crack our space open, and didn't care to clean up after themselves. When we called to have them open our locker so we could access it, they were rude & acted like we were hassling them-- this after making us wait for over a half an hour in the Kona heat. They lock their dumpsters, block the driveways with their own personal vehicles and don't do anything about the severe RAT infestation they have there. We had to dump so much of our things because they were chewed up and/or defecated on by dirty disease carrying RATS. Disgusting and totally defeats the whole purpose of having a space to store and protect your personal belongings! Not happy, which is why we closed our unit down and moved elsewhere. You can try and take your chances with them though. Good luck.

My unit had RATS that damaged my personal items, with RAT URINE and droppings and coach roaches…read morethroughout the space. It was really gross. In addition, I do not live in the town. Staff took my new credit card details and charged my card, then told me they could not send me a receipt because of a one-letter typo in the email address on file. It is my right as a consumer to receive receipts for my payments, yet they refused to provide them despite having all my other information, including taking my new credit card details. They told me I could only collect receipts "in person". The women was extremely rude. Overall, this is a poorly managed facility and staff with unacceptable customer service. They also constantly push customers to use their "apps" every time you are onsite. Price was recently increased steeply with no warning. Sadly, I cannot recommend this place.

We've had two units at this complex for about nine months, and I could say the customer service…read morewith Chloe is always outstanding! Roaches are a real problem in this area so I would always recommend having roach traps in your unit, and also be aware that there are a few people who partially work and house themselves out of some of the spaces here.

Nice facility the problem is they has a grumpy old man running the place. I've paid $200 a month to…read morebe treated rudely. Plus the units are smaller than advertised. My unit was supposed to be 10 feet wide yet. My 9 foot surfboard won't even fit inside.

Crew came to the house on time. Moved everything efficiently. They were done in less than half the…read moretime of the estimate. The two guys worked well together. No damage to personal property. For a local move, you really can't beat Royal Hawaiian Movers.

After considering four different Kona-area moving concerns, we hired the company only on approx…read more April 24, with an expected move on April 29th. It entailed the contents of a two-story, 3-br townhome with some heavy, bulky upper and lower lanai stuff (all the large items - we would handle all the kitchen, bathroom, and pantry items) going to a smaller house Regina and staff worked with us, and when the 29th became problematic for us, they were able to shift the move date to May 1st, which helped us tremendously. The three young but surprisingly strong movers - Jason and two polite chaps - showed up on time (8:30 am) and, after an orienting walk-through, they went to work in a very expeditious manner. They were able to fit everything into the truck for one trip about 2.5 miles to the other house. They positioned the 3 disassembled bedsets, two couch sectionals, three roller racks of tubs, a large, very heavy dining room table, four other smaller tables and many other items in short order where we wanted them, and the move was concluded in 4.25 hours - well under the estimated time on the contract and for less than the quotes from the other movers that were available. We were very impressed by how hard and consistently they worked and their professional, engaging, and positive demeanors, given the exertion required. We will surely seek out Royal Hawaiian for any future moves on the Big Island.

So I get a call today from Margret and some Other lady…read moresaying she is going to sue my ass for writing an honest review of my experience. She kept repeating, if I was her tenant. No, I was not. My deceased Father was. Today marks the 2 year of his passing.

Ive been storing my things here for almost 5 years and I feel confident my things are safe and…read moresecure. I appreciate the business!

Kailua storage kings are kind, friendly and professional! They are helpful and very trust worthy…read more The units are safe, affordable and located conviently across from costco. I had a very positive experience with them and highly recommend them.

Luv this place! Why because I travel a lot and have to store a lot of files for business and other…read morehousehold things that don't fit in my super expensive tiny condo lol- I'm hardly in Hawaii but when I return I always bring back something that I either bought or was given to me and I like to keep my place clutter free so I have it stored till it's needed at this conveniently AC unit! It's not cheap but I can say it's super clean and they maintain it well, had no issues with bugs and that's my biggest concern! I can sit there and go thru files and it's gated safe for me to be there by myself and Will does his checks so it makes me feel like hey someone knows I'm here! No weirdos lurking around - and security cameras everywhere! Will was super helpful so my experience with management is positive!

New facility! William & Gilbert were so knowledgeable and guided me as to what size storage I…read morewould need based on my household goods etc...Offered me a few different options, including promotions. They were very clear on what the terms were, what I will be paying, move out info etc....I am confident my items will be safe and their transparency is what sold me.