I've been coming to Wake Family Eye Care for about 5 years, as referred by a family friend. I was blown away the very first visit. From the thoroughness of the tests/exam to the help in finding the perfect frames that fit my face it has been first rate. On my second visit, Dr Badwan noted an eye condition and prescribed special lenses (Neurolens) and they are correcting my issue over time. I will only trust this office & staff and above all, Dr. Badwan. read more

A bit on the pricey side but they do provide top notch service. Plus Dr. Keller Hopkins is an easy going doctor and I thought he did a very thorough job during my eye exam. read more

Sorry to break up the party, but this was anything but a 5 star experience. It all started when my wife stepped on my glasses and I needed a new prescription. And, as my glasses would no longer stay on my face (one of the prerequisites), I needed it quickly. But I also have a potentially serious eye issue and am new to the state. So I figured, beyond the prescription, I would look to find a well-vetted optometrist, as it might come in handy in the future as a complement to my ophthalmologist / specialist. I chose to wait 10 days to see Dr. Badwan, though it meant I'd need to wait about three weeks for new eyeglasses, which was less than ideal. And Dr. Badwan may well have been great. But I don't know because after making clear I wanted to book an appointment with him only, I found out a day before the the appointment, that they had scheduled me with Dr. Hopkins. And while I'm sure Dr. Hopkins is a fine doctor, he's not as well-vetted to an outsider with nothing else but reviews to go on. And if I was going to see someone not as well-vetted, I didn't need to wait ten days to do so (could have gone somewhere else sooner). Prior to the appointment, the practice texted me three times to fill in their paperwork before arrival. I did this diligently, describing my eye condition and checking the box that affirmed that I was only looking for a refractory exam, not a full eye exam. Unfortunately, it was clear after I arrived that no one had read the paperwork or knew anything about my condition or history. The personable tech / assistant I saw initially led me to a room where I was asked to sit at various machines, almost all completely new to me. Information as to what was being tested wasn't provided, which I would have greatly preferred. It was at the third machine that I realized the practice was, contrary to what I had signed off on in the paperwork, giving me a full workup. At this point, there seemed no sense in turning back. One of the tests asked me to look at animals and select the ones in 3D. I didn't see any in 3D. Was that a trick (none were in 3D to healthy eyes) or did it indicate another issue with my eyes? Seemingly, from what I've since read, I should have seen 3D, but I'll never know since it was never brought up again. More importantly, I seemingly failed the peripheral vision test on one side - potentially a very big deal given my eye history. It was also never brought up again. Then why test it? I finally met with Dr. Hopkins and offered him a printout of the current status of my eye issue from my specialist. I assumed it would be relevant to his exam and that he would want to know the significant (eye) history of a potentially new patient. He didn't look at the printout or ask about any of the specifics of my condition. Now, the crazy part: He had me look into another machine and asked me to identify the letters. In the context of all the "new to me" tests that preceded it, I thought this was another new test because all I saw was a white tv-like screen - no letters at all. Dr. Hopkins seems surprised / startled and made the letters bigger apparently. Still I saw only white. This went on for at least ten minutes, him expecting me to see letters, me seeing essentially NOTHING (some blurs). He wiped the lens, gave me an artificial tear, which was obviously doomed to failure. Same deal. I was freaked the f out because it seemed like not only was I seemingly going blind but I was doing it so markedly, that the Dr had never seen anything like it! My stress level at this point was off the charts. Eventually Dr Hopkins realized the machine had been set to the exact opposite of the prescription I used. When it was fixed, I was able to read the letters (thankfully). When the exam was over, I just wanted to get out there. But they sat me a table with a woman who, with no input from me, immediately started selling me on the indecipherable, to any non-lenses-expert-human, differences between various lenses. I couldn't believe it. First of all, I never said I was looking to purchase eyeglass there (though, I was open to it, despite my fear that "family" in the name didn't portend cool frames). Second, why are we talking about lenses when my old, broken frames are dangling off my face and I would need new frames first? It felt like when you leave an amusement park ride and they just deposit you in the gift shop. I considered asking the woman to help me find frames first, but as it was clear she was on sales autopilot, I had no confidence I would receive honest assistance. So I just asked her is she could print out the results of my eye exam. She promised instead to email them to me. I confirmed my email with her. A week later, I'm still waiting. I'm sure on a different day this all could have gone differently. Certainly, the mistake in setting the machine was just that. Still, a pretty bad experience, beginning-to-end. read more

If I could give them zero stars I would. Wake Family Eye Care tried to add a contact lens evaluation that costs $150-200 out of pocket. When I booked the appointment they did not tell me about the fee. I will never use this optical center again. read more

High quality exams coupled with high quality eyewear and products. I enjoy the professional, positive spirits and candor of this medical practice. All members of our family are patients and thankfully, not a single complaint. read more

I'm adding to my previous review of them in regards to a wrong prescription for glasses, after my exam yesterday from Someone else it seems in addition to my Glasses prescription being Soooooo wrong that it was strongly suggested I Stop wearing my glasses on that wrong prescription it turns out my contact prescription was Also Wrong . So I've purchased glasses and contacts on a wrong prescription! I called to ask them and whomever I talked to was dismissive and refused to own up to Their mistake not only to me but also to the technician who Also spoke to them ! I understand mistakes happen but to be dismissive and refuse to own up to 2 people is why I'll warn people Don't go here ! Thankfully the place where I purchased the glasses (albeit they should've caught the mistake) will correct the wrong prescription but they're fixing someone else's mistake! read more

Wake Family Eye Care is one of the best clinics I experienced. Dr. Hopkins explained my eye condition thoroughly, answered my questions and concerns and recommended the solution. Technician Brittany was super nice as well. She arranged all the tests professionally before Dr. Hopkins diagnosed me. The entire staff was friendly and helpful. It was such a pleasant experience! I highly recommend this practice if you need any eye care service. Echo read more

If you are looking for a great eye doctor with a great selection of glasses then look no further! This practice came highly recommended from friends and when I saw they accepted my employers vision savings plan I scheduled the whole family here. The lady on the phone was extremely nice and had the 5 of us on the calendar within the week. From start to finish the entire staff and Dr Badwan were so friendly and accomadating. We already knew we needed glasses but Dr Badwan took time to talk about each of our unique situations and the best plan for each of us. Our vision plan covered the cost our eye exams and most of the price of the glasses that we picked. Most of us picked the Nikes but one of our daughters loved the Lacoste one. In terms of quality care, quality glasses, and customer service they have it all covered. read more

Wake Family Eye Care - 2 adult glasses and 3 kids glasses. Nike/Lacoste. - Eyewear & Opticians Near Me - Cary, North Carolina

Doctors at this facility changed, and the doctor we visited recently has no idea how to treat my kids eye sight. His prescription caused more eye sight damage for my child. Though the staff is very friendly, the doctor who recently joined this facility has no much experience. He need to really be patient and answer the questions and suggest how to correct or improve the kids vision. I am not going to this facility anymore. There are a lot better Eye care center for kids in the Triangle area, would be looking out for a more experienced doctor. read more

Love the staff here!! So kind, professional, helpful, and honest. My first time there, and i am so glad i chose them! Really a terrific experience !! So many of my friends have had awful experiences thru covid time. But not here folks ! Highly recommend. read more

I am blown away by the kindness and generosity of everyone in this business. Yesterday, they went above and beyond for a patient admitted to the hospital with no family members whose glasses broke a month ago! She had the arm of the glasses taped with scotch tape. They made multiple phone calls to try to figure out her prescription and the entire team worked to get her lenses fitted into their own frame. When we asked to pay, they refused to let us pay out of pure kindness. What an amazing and powerful gesture of humanity! read more

my entire experience was wonderful and the staff is so nice! everyone explained everything to me and my dr. recommended a great meat market to check out for christmas dinner! and the best part was talking to rick. hes truly a joy to talk to and a complex multi faceted human being. two thumbs up. coming here honestly made my day lol read more

When my regular eye doc cancelled my appt due to the corona pandemic. Wake family eye care called me to say my children's glasses were ready and I used the opportunity to schedule with them. They took great care of me and I have not ever been so happy to be seen by the eye doctor. The staff are really nice and kept everything clean. After every patient they disinfected chairs, pens, and counters my old eye dr just lost a patient. read more

No better place in this world. The team is outstanding. Customer service is well worth coming here. The main thing is Dr Badwan. He is the absolute best, most caring and knowledgeable doctor of optometry I have ever had. Highly recommend. read more

I visited Wake Family Eye Care while in NC and Dr. Badwan is great. He knows his stuff and is very outgoing and easy to talk to. He addressed all my concerns and even gave great advice on new and upcoming procedures for my eye condition. I would definitely recommend Dr. Badwan and his colleagues to my friends and family! read more

I came in earlier today to get a pair of glasses, and I couldn't have been more impressed with the staff. The doctor that helped me was very kind and patient and he answered all my questions throughly. All of the techs that helped me and did my exams were extremely polite, explained things clearly and were very professional. The tech who helped me pick out my frames, Zack, went above and beyond. He helped me look through dozens of frames, as well as also working some magic finding me some great frames within my price range and with my insurance copays he was able to find me an extra $20 off I had no idea about. On top of that, I was told the glasses I purchased would probably take a week or two to arrive, depending on shipping. I understand that, there are shipping delays and shortages everywhere you look. Zack called me AN HOUR AND A HALF LATER to tell me my glasses were ready for pickup. Amazing! Zack was great as well as the rest of the staff here along with the overall experience. I can't recommend this place highly enough. read more

I love the staff and Dr Badwan! This is my second time getting an exam and glasses there and this experience was just as great as the first one two years ago. Dr. Badwan puts you at ease and the staff is so helpful when helping you pick out your glasses. I appreciated their input in choosing the perfect frames for me. read more

I love this place! Dr Shenk is great. You feel like you're talking to a friend that cares about your eye health! The front office staff are very friendly and helpful when scheduling appointments and helping pick out glasses! My husband hates going to any type of Doctor but they really take the time to make it a great experience and we always leave happy. They want to help maximize your insurance to help you get the most for your money. I won't go anywhere else for my eye care! I wish I could give them 10 stars! read more

Finally! After ten years and several eye doctors, I was fitted with contacts that are comfortable and give me 20/20 vision. No one has been able to get me into contacts that I could wear for longer than a couple hours before having to take them out. It was usually blamed on my astigmatism. I would typically give up after trialing 3 sample lenses and say that 80% was good enough and regret it until my next appt. Thank you Dr. Shenk and Anna. Not only did you get it right, you did it on the first try. You were both warm, friendly, knowledgeable and efficient. Lenses feel great and I can see better than I did with my glasses. I highly recommend them. read more

This practice is great for the whole family! Brought my 3 year old in for her first eye exam today. Dr. Schenk was so wonderful. The entire staff was helpful and friendly! My husband and I have gone here for years and have seen both Dr. Schenk and Dr. Badwan for routine exams and for help with my dry eyes! They have a good selection of glasses if you need them and can make your lenses right in the office! Definitely recommend! read more

This was my first time visiting Wake Family Eye Care. Dr Badwan was extremely thorough and explained to me details about my eyes that I never understood before (but finally made sense). I had been satisfied with the same brand of contacts for years and years, but he suggested that I switch it up and try a new and more technology-forward brand. I was reluctant, but it's Day 2, and they truly better than the old brand! He also asked if I needed eyeglasses, and I said I want new ones, but that I didn't see any styles I liked in the front of the store. But after my eye exam, he walked me out to the front of the store and said, "Try these." I wouldn't even have picked those glasses but they looked great! Long story short, I left ultimately loving a new brand of contacts and buying new glasses that I absolutely love. I'd like to also mention Anna, who prepped me for Dr Badwan. She had a delightful and friendly personality and was a pleasure to meet. His front desk staff were incredibly friendly and emotionally invested in my eyeglasses quest, too. :) read more

Dr. Shenk went the extra mile to help me find the best-fitting contact lenses for astigmatism. The staff is great and I was able to get my first appointment the same day I called. Definitely recommend! read more

My son had a severe eye injury a year ago and we were referred to Dr. Badwan by our pediatrician. Thank goodness for that! Dr. Badwan was extremely thorough and kind. My son felt comfortable and safe and Dr. Badwan helped to make me feel confident that my son would be fine. Dr. Badwan is considerate and goes out of his way to make you feel welcome and at ease. We actually followed him from his old practice to this one and he now sees both of my children! He is extremely good at what he does. My son was passing the general eye exams, but after a more thorough examination, additional tests and by asking my son some questions, he discovered that my son was having a problem seeing when he was reading! It explains why he struggles with reading comprehension! He couldn't see clearly!! We would follow Dr. Badwan anywhere!! Also - the office staff is awesome. Chandler is so friendly and genuinely kind! We love her! read more