I called about a part I needed and was told to photo the make and serial number to ensure the correct part is ordered. I did as instructed, they ordered the part, but it was the wrong part. I was told it was a special order and couldn't be returned when it was them that ordered it, not me. I told the owner I wanted to go to a local store like his but did not expect to be treated this way. His response was "you shoulda went to Home Depot where you could have returned it" read more

My gas stove stopped working and I called thinking I was going to need an expensive service call. I left a message, I was called back the same day, and Kristine, the office manager, was incredibly helpful. I explained the problem, Kristine suggested I only needed to change some batteries, emailed me the instructions within minutes, and then when I wasn't sure what to do, talked me through it on the phone. It works perfectly. AWESOME CUSTOMER SERVICE! read more

From setting up an appointment to the thoroughness of the technician at the end, Wow! What professionalism, timeliness and my stove works again! read more

I have nothing but issues with this company. a few years back I caught their tech nick going through my house and fridge. I see he's done that to other people as well. last year I called and the lady who was on the phone was so rude. my husband tried calling later on and said she was very rude to him too. This year they canceled my service last minute and I havnt heard back from them yet. I will never use this company again. read more

I recently wrote a review about their technician Nick going through my fridge. Well, recently I went to request Brandon F because he was here last and was the best technician I have ever met. Kind, friendly, very intelligent, and a hard worker. He knows what he is doing and I don't want anyone else to work on my units other than him. Apparently he no longer works there. Never going back here again. brandon used his personal phone for work so I will be trying to get ahold of him that way. Thank god I saved it when he called me before my service. read more

In the middle of September, scheduled service for early December - tune-up for 2 gas log sets. November 20, I had a call rescheduling in January at the earliest. this is not the first time Wakefield Fireplace has let me down, but it IS the last. read more

Rip off! Used their service last summer for a grill part and cleaning. Satisfied with service and cost. Went to fire up grill for this summer season and had trouble with igniter. Called and person came out, in less than 2 minutes he said battery was installed wrong and we were charged $85. We live less than 4 miles from their location. They have lost us as a customer. read more

I also caught their service technician Nick on camera  going through my house and fridge. I'm glad to hear he is no longer a technician for this company. This year my husband set up a service and he told me that the technician that came out this year was fantastic. He knew exactly what questions to ask and what tests to perform in order to quickly and accurately diagnose why our fireplace insert was not lighting.  He was very thorough and detail oriented. Also, he was very friendly, professional  and personable. We will be requesting Brandon F for all our future services. read more

I recently had a service from this establishment on my 2 fireplace inserts. I live in a very high end home in narragansett and am well esstablished with the community. I havw hidden cameras throughout my home and watched in awe as the guy they sent out walked through my house bed and bathrooms and then took a drink from my family's fridge. I am appalled.. Beware of letting them in if you arent home.. So sad.. I trusted them.. Linda read more

Purchased a fireplace insert from Wakefield 5 years ago for approximately $5000. Bought a gasket kit for the door two months ago, and noticed last week that Wakefield Fireplace charged me $56 for a $10 part. Went there today to ask for an explanation, and a refund of at least part of the difference. No cooperation from them, so be warned. They may overcharge you, and your good money may not be rewarded with good customer service. read more

We were in the market for a backup heat source since our heat pumps are only rated to a certain temp. Being in real estate, we recommend lots of clients to this place based on excellent feedback, but this was the first time we've used for our own needs. The whole team was super helpful, friendly & prompt-even the drivers that came out for the install. I'm glad we found them & we will certainly continue to highly recommend to any of our clients that have a need. Thanks, guys! read more

Horrible customer service! I had set up an appointment to have my gas fireplace serviced. When I had to call to reschedule the day of service due to an unexpected family conflict he swore on the phone and said that I had "screwed up his whole day" needless to say I will NEVER do business with them and would strongly encourage anyone even slightly considering going there to head the other way! They clearly don't need the business with that attitude and don't deserve the business. read more