Today, April 17th, 2025, around 4:30pm to pick up paperwork signed by my awesome doctor. Two…read moreemployees were at the front desk having a conversation while I walked in and their was no acknowledgement. I stood there patient ly waiting and still no one said a word to me. So I had to stand there for over 5 minutes for them to finish their conversation before the employee sitting at the desk asked how she could help. I stated my name and it took her a split second to hand me the paperwork signed by my awesome doctor. Both of these employees were discouteous, and unprofessional. They both need remedial training on how to treat patients when they enter the doctors office. This has never happened before at Duke Primary care in wake forest and I hope this review finds them both well. ​

Jessica Rodriguez is great most of the staff there are very attentive and caring. My children have…read morebeen going to see Jessica Rodriguez for years and she has been nothing more then outstanding with caring for them I appreciate you Jessica Rodriguez and your team.

Can't recommend them enough- I love everything about this practice from check in, to the ease of…read moreblood work, to the compassionate nursing staff to the doctors- especially Dr.Konopka! They are always punctual and very thorough and I've never felt rushed. I've been a patient for many years now and I'm grateful for them!!

I have been a patient at Village Family Care for many years. I love the doctors there. My doctor…read morewas Jenna Hoh and she is fantastic. Unfortunately, the billing department provides poor service. I have twice been charged during a well visit for services that have been previously mentioned in other appointments. When I spoke to the billing department they said that I could not discuss anything that was a new illness during a well check up. I told them that I did not do this and they said that I must have brought up things other than what was allowed during my well checkup. I called Blue Cross and they told me that the office was improperly coding the visit and this should not have occurred. I will not be going to Village Family Care anymore or any Novant affiliated office.

My mom now resides at the Gardens at Wakefield Plantation senior living apartment complex and we…read moreneeded a new general medical practice near by for her. We found Avance Primary Care while searching online. Their staff and care reviews were excellent and appt days and times seemed very easily accessible so we called. That very first phone conversation with the receptionist (unfortunately I didn't write down her name :/ it may have been Victoria??) was extremely warm and patient and helpful as I explained mom's needs. She listened carefully and asked thoughtful questions and recommended Dr. Lam. (Mom had definitely not been exactly keen on this whole new doctor plan and had been dragging her feet for a very long time.) Upon entering the office we were immediately greeted cheerfully and warmly by Anthony and Shirley at the front desk. They definitely put mom at ease throughout the check in process with their easy lighthearted banter and professionalism. Anthony directed us to a private computer cubby and very patiently explained how to fill out all the new patient forms electronically. Medical Assistant, Cierra, brought us back to the exam room and completed the initial assessment and vitals with just as easy and welcoming and professional manner. She was also very caring and thoughtful and concerned as I expressed some thoughts about mom with her privately. Dr. Lam came in and from the moment she stepped into the room she worked some magic and absolutely engaged mom from the get go! She was smart, insightful, caring, respectful, and gently got right to the heart of mom's needs while addressing and calming her fears and concerns. We made follow up appts with Dr. Lam and two of their other on site health care practitioners to additionally address mom's varied needs. She also set up referrals to two other outside practitioners in the area for more specialized health care needs. We feel we definitely made the right choice! Mom expressed that she would feel very comfortable going to see them on her own for any care she may need!! Thank you to the whole staff for a wonderful first experience! I'm sure mom will talk about this positively with her friends at The Gardens and I would without hesitation recommend this practice! Elaine Elbeery (for Barbara Poole) Winterville NC

Please don't get a job in the medical industry if you're going to act like every single human who…read morewalks through the door and call the phone is an inconvenience to you. Very rude attitude.

I my BP has been nutty all of a sudden and Dr. Tang upped my drug. I had been feeling "off" and…read moretook my BP again a couple of days after drug increase. It was high. I called the office and left a message about how I was feeling and within 5 minutes my phone rang. MY PHONE RANG!@!! It was Dr. Tang, the best MD on the planet. I had an appointment the next day and she tweaked a med and now I am fine. This wasn't the first time she called me over something. Once she called me on her way home from her car and she sat in her garage for 5 minutes until we finished!. Okay, people, when is the last time you had a doctor call you at home?????? WHEN??? I have no idea if she is accepting new patients but if you are looking for a practitioner, ask if there is a waiting list and GET ON IT!!

Love my providers there. Truly. The admin, not as much. They leave messages but then their callback…read morenumber doesn't work. Also, I don't like how the practice does lab work through someone affiliated with Labcorp bc it's hard to track billing, deal with insurance, and they charge a lot for bloodwork that's a part of a physical.

Excellent physician! I have been part of Duke Medical system for years. Dr. Troiano has been my…read moreDoctor for the past five years. He is always attentive and allows ample time for healthcare discussions and questions. I am very pleased with him as my primary care physician.

To save other folks time - if you want to be established as a new patient, you have to go to the…read moreoffice in person to collect a "new patient packet" that you fill out and return. After that, a coordinator will contact you to schedule. They do not offer an electronic version of the documents that are required. Requiring patients to make two physical visits to the clinic during standard business hours before being able to schedule an appointment is an unreasonable hoop to jump through for access to care. I can't comment on the quality of care that may or may not be provided by the team at this office once you are an established patient. My rating is based solely on the practice having a policy that limits patient access to healthcare.

If you are willing to take a chance on this doctor's office, take my advice and steer clear of Ami…read moreCrabtree. She is rude, difficult, and incompetent. She has no bedside manner. Most of her diagnoses have been wrong, and I have had her prescribe me multiple medications that cured nothing. I cannot say enough negative things about Ami Crabtree.

I have been going to Dr. Bruce for over 10 years. He takes the time to explain what is necessary to…read morehis patients. He can be brash and let you know when you are not taking care of yourself as he instructed and some don't like this. I have never not been able to get results from testing because now that are on the portal and has been for years.

Went in for bloodwork over a month ago. Have called multiple times and they WILL NOT give me my…read moreresults. Dr KOFI BRUCE has had my results in his office and simply "needs to review them." Ridiculous.

Doctor Sicking is the best doctor I've seen in my adult life. He is smart, he always seems to know…read morewhat's wrong and how to fix it. He is kind and funny. He is old school and knowledgeable and shoots you straight every time. His medical assistant Gabby is so sweet, she held my hand while I underwent minor scalping and patted my hair. The maternal presence was so appreciated. I hope he is my healthcare provider for many more years.

Wakefield Internal Medicine is wonderful! Very friendly staff and great service throughout my…read moreappointment. 10/10 recommend!

Telehealth was very convenient, can get in quickly and always get the support I'm looking forread more

Horrible! Would never come here again. Would rather use AI to diagnosis myself at home. I was…read morehaving stomach pains with a rash on my stomach as well as sinus issues, tightness in throat, cough, etc.. and the physician did not examine me at ALL! Never examined my rash or felt around my stomach to figure out where exactly the pain was coming from. We did agree to do blood work, but she would not let me know which blood tests she wanted to order and the cost for each. She just wanted me to show up and have blood vials taken--could be 1-5 vials. Who knows! I said this was not acceptable and that I wanted to know what tests were going to be performed and the cost. They said they could only tell that to me the morning of the blood draw. I said, nope...I would like to know ahead of time so I have time to research each test and decide which ones make sense to me. They finally agreed they would call me in a few days with this information. They NEVER did!! They called, but it was to schedule my follow-up appointment for a few months from then. They also ordered some kind of sleep test for me without my approval, which of course I would then have to pay out-of-pocket. I immediately cancelled the sleep test with the company. This is a money-making racket! They clearly don't care about patient care and cost to the patient. I will NEVER return!! Lastly, the front desk people are grumpy and unfriendly, and the place is dirty. Yuck!

Not worth the time or money. Better off at urgent care or simply someplace else. consistently 30-45…read moremin late on appointments and theyll make sure you pay even if you have concerns about the billing. you have to push for any Treatment becuase they just want you to come back and have to pay more again, for nothing...

The physicians were good, the rest of the staff leaves something to be desired. After my 1 year old…read moresuffered what seemed to be an allergic reaction to peanuts we took him to WF Peds (Our primary care at the time) to draw blood for allergy testing. They drew blood but warned us that they may not have gotten enough. They said they should know the next day of the lab needed more blood. A couple days passed and we never heard anything so we assumed they got enough blood and were running the tests. A week later we call to see if they got the test results back and we are told "We didn't get enough blood". We were told that the lab would know right away if we didnt have enough blood, why did it take us calling a week later to find out instead of someone calling us? So we go to WakeMed to get someone who knows what they're doing to redraw the blood for allergy testing. Told it will take 1-2 weeks for results, and they will send them to Wake Forest Peds. We get a call 2 weeks later saying my son does have a peanut allergy, so we set up an appointment with an allergist. The next day, they call my wife to say "Hey sorry, we didnt get enough blood for testing, we need to redraw". Confused she tells me about the phone call so I call back into Wake Forest Peds, ask if he as an allergy or not since they just told us 2 different things. The nurse I talked to says "yes he does have a peanut allergy". At this point, they have now flip flopped multiple times on whether or not my kid is allergic to peanuts or not so I ask for a physical copy of the test results. I go into the office to pick up the paperwork, which shows there is a peanut allergy. What frustrates me the most is that not a single person took any responsibility and just simply said "Hey, sorry about the miscommunication". After this we decide that were done and so move to a different primary care provider. Our Allergist appointment finally comes up, my wife takes my son and the Allergist tells us, WF Peds never sent his results over. The allergists, calls WF Peds, who set this appointment up for us, and they tell them 1) that they never told us he's allergic to peanuts, and 2) that they can't send them the paperwork because it's against policy. Luckily, I kept the paper copy they gave me and was able to scan it over to the Allergist. Even the Allergist said "I see why you left that place." This place is unorganized and unprofessional. Do not take your kids here. TLDR: Son had allergic reaction to peanuts, was told he didn't have an allergy then told he did have an allergy, WF Peds flip flopped multiple times.