Dr Donald has been my parents' dermatologist forever and I saw him as a teenager for acne. I went…read moreto two other dermatologists on my insurance plan for a rash-- the rash didn't get better until I went back to Dr Donald. He knew just what it was and what to do. Now I see his daughter Dr Heidi who does more fun stuff like botox for me and now checks my skin (and found a melanoma on me!) I also like that their nurses remember the patients and make you feel comfortable. It is worth paying off my insurance to go to this office!

Serious Concern Regarding Unprofessional, Unsafe Blood Draw, poor technique and poor hygiene on…read more8/20/2026 by Kalinda Smith MA On Thursday, August 20, I visited Dr. Thomas Avella with my son for our annual physicals. My initial encounter with Medical Assistant Bryan was excellent -- he was friendly, professional, and thorough while obtaining our vitals and medical history. However, the blood draw performed afterward by Kalinda Smith, MA, was deeply concerning and did not meet basic standards of hygiene, professionalism, or safe phlebotomy technique. Smith entered the room without introducing herself. When I asked whether she was a nurse or phlebotomist, she stated she was a medical assistant. Immediately afterward, she stepped into the cabinet area and tied her shoelaces. She did not wash her hands before preparing the blood draw equipment and after she tied her shoelaces. As a medical professional myself, I found this extremely unhygienic and unacceptable. During the blood draw, she inserted the needle into my left arm but did not obtain blood. She repeatedly moved and manipulated the needle inside my vein, causing significant pain. When I told her she was hurting me, she argued and insisted I "did not drink enough water," despite the fact that I told her I did. Eventually the blood began flowing normally. Additionally, she left the tourniquet on for the entire duration of the blood draw, which increases the risk of hemolysis and is not appropriate technique. Her communication throughout the encounter was dismissive and unprofessional. When I asked her to confirm whether Dr. Avella had sent my prescription, she responded in an annoyed tone and rushed me to provide a urine sample. I only learned her name from the printed visit summary. After leaving the practice, my arm became swollen, painful, and later developed bruising, which I have documented in photos. In my entire life, I have never experienced swelling or bruising after a blood draw in any hospital or clinic. This was the worst blood‑draw experience I have ever had, caused by Kalinda Smith's poor technique and poor hygiene. She didn't even deserve one star for her unprofessional behavior. Crystal Run has always maintained high standards, which is why this experience was so disappointing. If Smith is not yet proficient in blood draws, patients should not be used as test subjects. She requires additional training in phlebotomy technique, hygiene, and patient communication to ensure safety and maintain the quality of care your practice is known for. For other patients: if you encounter Kalinda Smith, please be careful. Based on my experience, I strongly recommend not letting her draw your blood. I trust Crystal Run will take this matter seriously and address it promptly.

A great staff of doctors and technicians. I love the all in one location aspect. A bit disappointed…read morein the staff turnover and lack of replacement at the w nyack location. They do have options at other locations but sometimes I don't feel like going to them.

Everyone was professional and courteous. My appointment started on time and was completed with a…read morethorough exam and procedure quite quickly. Dr. Friedman was knowledgeable and professional.

Terrible, in April 2019 I went to see this doctor, the wait was almost 20 minutes past my scheduled…read moretime and the wait was longer than the actual appointment, He didn't even bother to put on his gloves or look at my skin, He stood on the other side of the room like I had some kind of infectious disease and proceeded to tell me that he's going to just give me some kind of prescription and to come back in 30 days. The cherry on top of all of that is that he is now asking for more money on top of the $30 copay that was already paid simply because they messed up when running my insurance. By far the worst doctors visit I've ever had!

Dr. Bowden was very patient and listened to all our concerns. We finally got some answers, that…read moreseemed so simple we couldn't believe that no one had suggested them to use before. We appreciated how thorough Dr. Bowden was, and follow up suggestions he made

My dog had been sick for months and I took a chance to take my dog to see Dr. Bowden. HOWEVER... I…read morehad asked him during the appointment to contact my primary vet and he agreed. He did call my vet once but when she called him back to speak about other concerns, he never called my vet back. He never called to even see how she was doing after the appointment. His office put the wrong label on her medication, and sent my vet the wrong dog's records! How quickly they accepted payment of $750 for less than an hour appointment...unreal! Will never go back again.

The office is clean, comfortable and bright. The staff is…read morecordial and timely. Dr Frey is both thorough and professional. She puts you at ease with her friendly personality. I am very pleased with the care I get there!

Dr . Frey is highly recommended. She is very efficient and caring. I have been her patient for…read moreseveral years for post 9/11 skin cancers. She also has a very efficient office staff.

I had such a great experience with Dr. Joseph! I had 60 units of Botox done and I'm so happy with…read morethe results. My face looks refreshed and more youthful, but still completely natural, definitely not overdone, which was exactly what I wanted. Dr. Joseph was wonderful. She was honest, knowledgeable, and really took her time to understand what I was looking for. I never felt rushed or pressured, and I really appreciated her attention to detail and natural approach. I'm so happy with how everything turned out and will definitely be a returning customer! Highly recommend Dr. Joseph if you're looking for someone who will enhance your features while still keeping you looking like you.

I loved spending time getting to know Jessy and hear about her passion for her work and wellness…read more She was caring and I also appreciate her knowledge and continued education to stay current.

I came here the other day with a friend after she recommended I join her for a Groupon facial…read morespecial. Helene was working on my face and was super knowledgeable and caring with my skin. I had a few burns from a previous acne treatment and she was gentle and suggested great alternatives to correct it. I was super happy with my service. My skin feels more refreshed and clean. Helene did a great job! I will most certainly be returning back here for another facial by her. I was not disappointed and recommend checking her out if you're in the area - even if you're not, it's worth taking the drive as I did myself. Also a huge plus she's so sweet. Only con was I was informed the service would cost me $50. When going up to the desk to pay I was charged $65. Not sure why it went up $15 dollars. Looks like next time I'll have to triple ask before getting into the room for a service.

Let me begin but saying my skin journey has been a turbulent one, to say the least. Helene really…read moretook the time to evaluate my skin & picked products that wouldn't irritate my sensitive, combination skin. She was extremely communicative & always checked in on me. I told her about a really traumatic experience I had with an esthetician & she put me at ease entirely. It was truly a wonderful experience & I already have booked my next follow up appointment. I felt like I had know her for years upon meeting her! She was truly interested in my skin concerns & addresses the problems directly. She also provided me with some samples that were for my skin type. I knew I was in safe hands. 1000% recommend. PS You can see by the pic [no filter] how smooth & texture free my skin is. Literally glowing. All I have on it is a little bit of sunscreen that Helene put on.

This place is ridiculous. They make you come in 3x as if people don't have jobs. AND make you pay a…read morecopay EACH time for nothing but a consultation or to fill out forms. Then you have your appointment for a removal and they make you wait an hour past your appointment. It's so chaotic and unorganized. Plus they do the removal in one site but then you must travel to a different site to see the plastic surgeon. So you are traveling to different sites in one day.

Clean office ladies in the front or cordial. Very thankful the location has an opening I've been on…read morea wait list for Montefiore for over 9 months to see a Dermatologist. Here I received a appointment in less then a week. I was extremely happy with the service I received.

Dr Levine is a very compassionate Doctor…read more I have been seeing Dr. Levine for over fifteen years. For several different foot problems. He has always taken care of whatever I'm going through at the time. He cares how I feel. I highly recommend this practice.

One of the best podiatrists in the area. Very knowledgeable about medicine and will be able to…read moresolve your problem.