I'm really disappointed with my first (and last) purchase from What's In The Bowl. My husband and I…read morestopped in for the first time this week and I purchased a plush toy (for $25!) along with a second toy for my small special needs dog. He loves plush toys (he's missing most of his teeth) that have a larger plush component and then inside there are smaller plush's they can pull out. I purchased this "premium" one that had 3 birds in a "birdhouse" (or a grass hut?) for him. The next day I gave it to him and within minutes I noticed a plastic piece on the ground and saw that the bird he had in his mouth had a hole in it. I immediately sent a message to WITB because I couldn't believe I spent $25 on a toy there and plastic was coming out. Today I got a message back from someone there. I was really ticked by the message (included). It came across as a "too bad, so sad" reply. How am I supposed to know what your policy is? I've been there one time. It could've been worded much differently even without a refund. It left a bad taste in my mouth and I won't be back.

Always friendly service and the brands I want for my dogs are stocked. Prefer smaller shop to the…read morebigger stores.

The selection of hard to find items is amazing. If they don't have it, they'll find it. The staff…read moreis incredibly knowledgeable and helpful. Wonderful store.

Long-time customer. Stopped in as I've wanted to start bird watching. Staff was very helpful,…read morewith feeder options and what seed options worked for which type of bird I was looking to attract. I've purchased dog-related items from this location for the past three years (how long I've owned my dog). Their prices are a bit higher than box or online retailers... but knowledge and supporting local businesses is worth the couple of dollars.

I've had a pretty disappointing experience at Marine Pet Life. There were multiple times where I…read morefelt ignored as a customer, and the overall environment just didn't feel very welcoming. Some employees came across as negative or uninterested, which made the experience uncomfortable. I think the store really needs to work on communication and customer service. Customers should feel acknowledged and respected when they walk in. The one positive experience I consistently had was with Mary -- she was kind, attentive, and actually listened when I had questions or concerns. I hope the business takes customer feedback seriously and improves the way they interact with people moving forward.

My family loves Marine Land Pets! We typically buy lots of crickets for our tarantulas and visit…read moreoften. Just brought home a Pacman Frog last week though and great customer service with that purchase and our little frog is doing great! Sometimes we just come in for 6 crickets and to say hi to Mary and the tortoise Pebbles!

I needed buddy's cat food so I remember that this newer location was across from Meijer where I…read morecould shop both places. I don't know how new the store is but it's definitely not a legacy store like Whole Foods from the beginning of the mall. While I was there I looked at the cats for adoption and inquired about the adoption process and I was surprised at how easy it is and a filly fixed 3 year old cat with all its vaccines is only $40, I have been adopting cats for years from shelters and never paid that little ever so it's very affordable. The young woman with the glasses was very helpful on the adoption process and I asked some questions that the regular person probably wouldn't ask and she was honest about not having the knowledge on some of my questions. Overall a great experience and I will make this my new location

I ordered a replacement pump for our aquarium from PetCo on Burleigh Road in Wauwatosa through…read moretheir website. I got a discount as a first time customer on their site and the filter was promised to be delivered in one day. We left for dinner that evening where I received an email and a text stating that my order had been delivered. On returning home and searching both entrance areas I found no order anywhere on our property. I did chat with their service representative, who looked up the order and agreed that it had been listed as delivered, but there was no attending photo on the text or email which was their usual requirement. He replaced the order at no charge and it was delivered promptly the next day. It was disappointing that the item hadn't arrived as promised due to either the DoorDash driver not fulfilling their responsibility or delivering it to the wrong address. But the service PetCo provided via their service representative was exceptional. This won't stop me from ordering items from PetCo in the future.