I have been using this Spa for my 4 dogs shortly after they opened. I changed Groomers only because…read morethis Spa was in the same Town I lived in + I appreciated that they used organic oils and aromatherapy. I have never been disappointed with these lovely Ladies! Their love of animals is clearly evident....there is NO doubt about their expertise & sincere care for your Fur-Baby OR Babies (in my case ).

Due to abuse before I adopted him, my dog absolutely cannot be around other animals. Toby's anal…read moreglands often need to be expressed. Mud Puppy opens up early so I can bring Toby in before any other canine and feline customers arrive. I don't know what I'd do if they didn't help me like that.

Very professional. Good prices. Our dog loves coming here. She was itching. Was recommended a…read moreoatmeal shampoo, wow what a difference. Been going to flying for for about 3 years. We will continue.

Kyle and Crew are great! They take care of our dogs beautifully and lovingly. Dogs are exhausted…read moreafter playing all day at daycare. They also look great after a spa day.

Cat gave us a timely appointment, which is nearly impossible to find in our area. She did a…read morefantastic job with our puppy. He looks amazing! Attached are photos she took. We are so happy we found her!

From the owner: Have an anxious pup for grooming who needs to be pulled out of the car and dragged in?…read moreLet me try to build a connection with them based on trust and love to help your furry family member have the best trimming experience. Grooming is my passion, I strive to further my education constantly. Although I love working with any dog with any hair type, I found a special passion for dogs with behavioral, anxious, and/or aggressive tendencies for any reason. De-sheds are my specialty, and I have spent years trying different methods of removing coat painlessly and effectively. I aim to work with each dog and client individually, every trim is different as needs change from household to household and pet to pet.

Finding a groomer for a giant breed is not easy. Many groomers steer away from the big guys because…read moreof the time and sheer size makes them difficult to groom. Also, I like to use small businesses when I can so I was happy to find Bonsai groomers. I took my Leonberger to Bonsai and frankly he was a mess. Bonsai has a groomer who is very experienced with large breeds. Bonus! I can't even begin to describe the dog I picked up. He was absolutely beautiful. Perfectly groomed, beautiful trim on his head, clean, and truly amazing. His body clipping was perfect. He was not traumatize, he was happy. I have had my dogs groomed before but this grooming was extraordinary. Thanks Bonsai for excellent service.

My pomeranian was groomed once at Bonsai. I took him to a national chain store for grooming just to…read morecheck it out. I'll never return to a chain store. All of his appointments will be at Bonsai for sure!

This is my neighborhood pet store. It's huge and, while they don't carry all the fancy upscale…read morebrands, they do have a large variety of most common brands of foods, toys, medical supplies, clothing, and a convenient grooming shop on site. They are very helpful and willing to work with you to get what you want from their suppliers. They also cover more types of pets than some of the smaller specialty stores. The prices are competitive and they offer lots of sales, bargains, and coupons. They still do delivery and will bring your package to the car if you order mobile! The workers are friendly and helpful if you need assistance. The best part is you can bring your well behaved shopping assistant inside on a leash! Everyone is always happy to see your well-behaved helper. Nobody, however, appreciates a pest and please clean up the mess on the aisle if you're "baby" makes it! Okay? You'll find great value! You'll find great service. You'll find great products. There's lots of parking! What more could you ask for?

Zero Stars. Booked a bath and brush/nail trim appointment for my 5 month-old pup; he has been there…read moretwice previously for the same service and never had a problem. When I brought him in, the person at the front desk was short and rude. After 2.5 hours, they called that he was done. When I arrived, they charged me $35 for a $25 service, then after I paid, was told they couldn't trim his nails because he kept peeing. Stated he "peed on me, don't know if he had to go the bathroom or what, but we didn't trim his nails". I asked, but you still charged me the full amount? She stated it was the package. I will never be back. I purchased all my animal feed, cat litter and treats at this location; I will never go inside this establishment again.

We havent used them ever since the second time we attempted to secure their services. 4 phone calls…read moreand 3 emails later finally got an email back from Angela in all CAPS, bsically saying they will not care for our dog ..thats what neighbors are for. blew my mind, as Tom was very responsible the time we used him and he said how much he liked our dog and definately looking forward to the next time.

for several years we relied on Tom and Angela to care for our pets. communication was ok, not…read moreawesome and not poor. Our trips ranged in length from 2-3 days to 14 days. Things were going fine for several years until this past year when we installed ring cameras, with the worst event occurring yesterday evening while we are still away out of the country on day 4 of a 7 day trip. We hired Tom and Angela to come to our home for 4 visits per day, 3x15 minutes and 1x30 minute visit daily to feed our fish, two cats, and care for our blind dog. We requested that our dog be walked, played with, brushed, and generally shown empathetic treatment and attention while we are away. Numerous times over the past year, we have observed Tom during the 30 minute visits sitting on his phone and not engaging whatsoever with our dog other than feeding her and taking her outside to go to the bathroom. We were not thrilled about that, but we had been working with them for so long we overlooked it. Last night was the worst though... Our dog is blind, so she needs to be treated with extra care and love. Tom spoke to her gruffly and yanked on her collar/leash to try to get her to stand up, and she slipped her collar. He put the collar back on her, and started to drag her once again. She slipped her collar, and he aggressively grabbed her so firmly by the scruff of her neck that she was yelping and crying. I tried to call him twice to address what I felt was very inappropriate treatment of our beloved pet, and received no response by phone text or email. I emailed their main email address trying to get in touch with Angela for a conversation, also no response. When Angela came to our home to do the bedtime visit, I spoke to her through the cameras and asked her to give me a call at which time I explained the situation and my concerns regarding Tom's treatment of our dog. I requested that Angela performed the remaining visits for the next three days until our return. I sent her the video and Tom the video from the incident yesterday evening. I received a text message this morning from them that they are not willing to care for our pets any longer. Upon our return, I was not planning to use their services ever again. So here we are, in a foreign country, without care for our pets. You will find more empathetic and caring, pet sitters elsewhere, do not put your beloved pets at risk by putting them into the care of people may decide they are no longer able/willing to care for them while you are out of town.

My wife brought our dog in to have it groomed. When she picked him up/German Shepherd,he did not…read morewant the employee near him and my wife had to go get him. Our dog is normally playful,likes kids and other dogs. The female employee made a snide remark,that German Shepherd owners should groom their own dogs. Apparently this employee was either too lazy, in a lousy mood and I suspect may have mistreated our dog.. After speaking with other dog owners who took their dogs to Pet Smart,she also was a groomer there,she had a poor attitude. We won't be back.

My dog boarded at the Fredonia Autumnglo and when I took her to be groomed in Cedarburg they still…read moreremembered her. Great staff, great haircut for the pooch!

I went to this vet from the very first day it opened until we moved away a bit ago. Nan Boss is the…read morebest Vet we have ever had over 40+ years. We miss her dedication and truth telling. Appreciate her and all her staff. You are lucky to have her.

This is an addendum to my previous review. The regional director of VCA contacted me to discuss my…read moreconcerns. She went above and beyond to make sure I was heard. We had multiple conversations, some quite long, as well as a conversation with the clinic manager. They explained their reasoning to me and apologized for the way the change was communicated to me. We did come to an understanding to where I am comfortable continuing to bring my animals there. I really did not want to start over at a new clinic with people that did not know my animals. I appreciate Joanna, the regional director, caring enough to reach out to me to get this resolved.