A first time customer to this store location. Primarily went to get pictures taken for a Passport…read moreon Saturday, 11/08/25, at 4:20 PM. Browsed around the store and saw some good deals on collectible cards, drinks and snacks. Bought a few things that caught my eye while waiting for the pictures to be developed. Received very good customer service during my visit.

I'm done with this store. The pharmacy sucks and tired of the beggars at the front doors…read more Transferring my prescriptions elsewhere, and definitely not to another Walgreens. Hard to believe this store hasn't been shutdown.

I was searching for a pharmacy that accepted my insurance and had always driven past this one, so I…read moredecided to look into getting my prescriptions filled here. I was pleased to find out they took my insurance, and I've been coming back ever since. Every time I've picked up my medications, I've been warmly welcomed and remembered. Jin's consultations have been handled with genuine care and attentiveness, a refreshing change from the typical rush-in, rush-out pharmacy experience. She takes the time to walk me through my medications and has even helped ensure I can get my prescriptions continuously filled without any gaps. I truly feel well taken care of here, and as someone who always tries to support local businesses, I'm especially grateful to have found a gem like this right in my own community. Highly recommend!

First visit today to check the pharmacy out. Impressed with the customer service and quick help by…read moreJin. I explained that we moved from Renton to Federal Way and used to pick up our Rx's Fred Meyer's, but wished to transfer our preferred pharmacy closer to our residence. And besides, customer service at Fred Meyer's is somewhat lacking. Jin quickly took my personal information to put me on her customer list. Very small business located about two blocks west of PAC Hwy. Jin indicates they offered competitive prices. While waiting for my info to be transferred, a customer stated I would like the personal service received at Onuri. She's been coming for a while and has always been treated well. Good enough for me. A good review/suggestion by a complete stranger.

not one employee knew how to do money orders... weird. Then…read moresaid they didn't have enough money didnt want to help me from the moment I stepped in. Go else where

Shout out tomthe pharmacy! We had miscommunication, but it all got figured out, my baby got his…read moremeds. I have tried other rite aids closer to home & they are garbage in comparison. Ride AF. I will drive out here every month just to have the experience of human decency! Thank you

Often shop around at this Walmart location when need to. The store usually has discounts and sales…read moregoing on for seasonal decors and items, so nice to see what new things might be available. Normally find eccentric things for the Holidays or old inventory much more discounted than the regular retail prices. Like to go to this store at odd hours to try and avoid the rush. Kind of odd that prices for certain items do not match online vs. in-store and they won't price match.

This store is a joke, and the leadership culture is exactly why people hate working for big…read morecorporations. Walmart loves to talk about respect, opportunity, and teamwork, but this location runs on favoritism, fragile egos, and managers protecting themselves. Kris, the store manager, is a clear example of poor leadership. The store is managed like a high school popularity contest, where the people in the inner circle get protected and everyone else is disposable. Coaches care more about metrics, bonuses, and covering their own backs than recognizing which employees actually work hard. The management culture here is lazy, political, and unprofessional. Employees are expected to carry the workload while leadership plays favorites and avoids accountability. I would not recommend this store to anyone looking for a fair, respectful, or professionally managed workplace. This location needs a serious leadership review from above.

The pharmacy here is so busy so I try to be empathetic but this group is always so rude and have a…read morelack of empathy on their end. I understand it's a thankless job but it really is this location. In Auburn, the experience is completely different. Will be transferring our prescriptions elsewhere.

Do not use this pharmacy for anything they are so incompetent they had already messed up in the…read morepast and still doing it. Don't waste your time and they are very rude as well.

CVS on 21st Ave has everything you'd expect from a well-stocked pharmacy. From the basic…read morenecessities, toiletries, and over-the-counter meds were all readily available. They used to have a small health clinic inside, but it's no longer in operation. The bathroom is located toward the back, which is convenient if you know where to look. The cashier on duty wasn't particularly warm, but with another employee available to help with general questions, it balanced out the experience. Parking is plentiful, but the store can be a bit tricky to access depending on the direction you're coming from or heading out to. Overall, it gets the job done, but not the most welcoming vibe. JY review

This is one of the most unorganized pharmacies. I have ever done business with they give you wrong…read moreinformation about your prescriptions. They have multiple profiles that they don't check and just give you an answer. That is incorrect. They leave messages for you that are incomplete and incorrect I hate this Pharmacy with a passion. Their lines are always long. They will close the window for you even though you've been sitting there for a long time before their lunch break. They don't care they will shut the window in front of your face this is a horrible place. I am going to be finding a new Pharmacy. I have been dealing with them after leaving the horrible Rite Aid that I went to now I'm in the search of another Pharmacy.

CVS Pharmacy has honestly become very hit or miss lately, and I say that as someone who has visited…read moremultiple locations over time trying to give the experience another chance. The biggest issue for me is consistency. Almost every time I walk into a CVS, I struggle to find the item I came in for because the shelves are either partially stocked, completely empty in certain sections, or the inventory system says something is available when it actually isn't. At times, it genuinely feels like the stores are just being maintained rather than actively improved or fully supported operationally. And unfortunately, the customer service experience often reflects that same energy. It's rare that I walk into a CVS location and encounter employees who seem genuinely happy, supported, or engaged. I'm not even saying that critically toward the staff themselves because honestly, it feels bigger than individual employees. It feels like there may be pressure from corporate expectations, staffing shortages, impossible metrics, burnout, or operational stress that eventually trickles down into the customer experience. But customers feel it. The worst experiences I've personally had tend to happen at the pharmacy counters, where interactions can sometimes come across rushed, cold, dismissive, or lacking empathy altogether. And when someone is already stressed, sick, or simply trying to locate an item they need, that type of environment makes the experience even more frustrating. My most recent visit was honestly simple: I walked in looking for a specific item and couldn't find it. But what stood out wasn't just the missing product -- it was the overall atmosphere. The store felt disconnected from the actual customer experience. Retail today is competitive, and customers notice when businesses stop feeling welcoming or fully functional. I've left positive reviews for many businesses because I believe in recognizing good service when it's deserved. I also understand retail is difficult right now. But I also believe companies need to revisit employee support, staffing, inventory management, and customer service culture because people absolutely notice when those things decline. At the end of the day, customers don't expect perfection. They just want to feel helped, acknowledged, and able to find what they came in for.

What a terrible interaction. I was standing in the drop off line because that was the only spot…read morewith a pharmacy worker. I'm there maybe 5 minutes and all of a sudden the shudders start coming down and a small older lady appears and says "we are closed". I said, I was standing in line already. She responds very rudely and says "well what do you need!?" So I say, "there is no need for attitude, I was in line." I tell her that I needed a Plan B. She then says very loudly (now I'm not embarrassed to buy plan B) "Plan B!? Do you have a prescription!?" Now I didn't even know you could get it prescribed but that's another question for another time. But I told her that I do not. "She then says "you have to ask Target for Plan B. We don't have it." I then found the contraception aisle and it was there. All this terrible woman had to say was "oh it's in that aisle right there next to the pharmacy". Not to mention"go ask Target". Terrible customer service. What if I had been some teenage girl who needed the medication because she made a mistake or god forbid was raped!? Would she talk to the girl like that? My step daughter is 18 and I would lose my shit if she came home and told me she was treated like this. I will be moving all of my pharmacy needs from CVS because this interaction was absolutely absurd and her attitude was unwarranted. If I could give zero stars I would.

My husband picks up my medications because I'm handicapped. He really likes all of the employees…read morethere. When I call to get refills I never feel judged and they've never been rude to me. Every pharmacy I've ever been to without them knowing why I was taking the medicine they would give him bad looks and were so rude to him. My husband's so glad he goes in and isn't embarrassed. Peggy Brown

Very friendly and the prescriptions are filled very quickly. Also get to support a local business…read morewhich is good

Horrible. Nothing on the shelves meanwhile they're taking the time to stock the chip aisle while…read morethere's no tampons or women's products. Rude service as well when i asked if they only had the one box. Also $25 for pain medicine and tampons is RIDICULOUS!! Wish i had time to go somewhere else unfortunately my period came unexpected 30 minutes before i have to be at work. I'd expect a pharmacy store to do better.

My kids had immunizations here and the pharmacy staff who administered them was magic. They didn't…read moreeven feel the shots. They were so surprised and pleased. They said for any shots they only want to come here. A lot of pharmacies don't carry children's doses so I'm appreciative to know where we can go in the future. Plus the toy section had some really great stuff marked down. It was a great trip.

I had an interaction with a lady in the pharmacy today Nov 27th,2023 at 1:29pm and was turned away…read moredue to the closing hours for lunch being 1:30-2pm The gentlemen was ready to help me and offer assistance since I was in line. However the lady belted outed rudely "we are closed, we are closed" I walked away realizing seconds later it was 1:29pm and not 1:30pm and turned around to tell her that it was 1:29pm which she agreed but still would not help me and I told her she was rude! Very very rude. She did not care and held her phone up to me and says "now it's 1:30" and I left. I will not continue to use this pharmacy Terrible customer service. Terrible.

Imagine calling to find out if your medication is ready for pickup. You're told someone will assist…read moreyou shortly, so you wait around for about 8-10 minutes. Finally, someone picks up the phone but then just hangs up without helping. It feels unprofessional, especially when you're in pain and just want to know when you can get your medicine. It's easy to see how frustrating it could be for someone with important questions about their medication.