Make sure you get there at least an hour before they close. They close before their set time. They…read morewill look you in your eyes at the door and not let you in.

I had an absolutely horrible experience at Beautiful. I purchased two packs of extensions, took…read morethem home, and quickly realized the wefts were way too thick for what I needed. I wrapped everything back up in the original packaging and went to return them, well within the 7-day return window that is printed on the receipt. When I got there, the employee refused the return simply because I had taken the hair out of the bundle to look at it. That "policy" is nowhere on the receipt, yet she wouldn't even bother looking at it when I tried to show her. What happened next was beyond unprofessional. She aggressively grabbed my bag, pulling at me and my belongings in an attempt to shove the hair back inside. She even came out from behind the counter to continue acting aggressive and confrontational. I repeatedly told her to stop touching me and my things, and she completely ignored me. The behavior from these women was disgusting, totally lacking in basic customer service, and honestly bizarre. No customer should be treated the way I was. Shes lucky it's only a bad review because between not returning my money based on the "policy" that is not there, and her aggressive nature such as grabbing at me, I should've called the cops. I will never shop here again, and I highly recommend others think twice before giving this place their business. Absolutely insane.

I heard about this new Black, woman-owned beauty supply store on Instagram. I instantly knew I'd be…read moredropping in because of ease of access and I needed to re-up on a couple of products. The store is organized and there were plenty of brand products (Mielle, Camille Rose, Taliah Waajid, and more) for natural and relaxed hair. There was a section for tools and I believe some wigs and braiding hair extensions. The owner was pleasant and even looked up a product she didn't have to see if she could order it for future inventory, loved that. I also got some free press ons with my purchase. I will definitely be back in!

So excited for this new beauty, skin and hair supply shop! The owner is knowledgeable, friendly,…read moreprofessional and just a joy. I'm so glad I stopped by yesterday! Her location is convenient to my work and it is clean, organized, well-stocked, and very inviting. It is refreshing to see a new woman-owned, African-American-owned company in the area! Hoping for the absolute best for TruLoyalty & Sharonda!!

The last time I was there I was able to find what I wanted at the price I wanted to pay. The…read morecashier was very helpful also. Great place to go in Henrico.

This is my go-to store because it's very close to me. I love that I can run by real quick to get…read morewhat I need. They have almost everything I need. The one th8ng I can't get there is a brand called Argan hair dye. I have to go elsewhere for that. I hope they read this and start to carry it so I can only shop there. Aside from that, they're great for all things hair color, jewelry, perfumes, hair accessories, some purses, make up and so much more,. Definitely worth a trip to see what they have.

Absolutely would not recommend. I can't stand being watched and hounded as if I'll steal something…read moreespecially when I frequent the store. Definitely would NOT recommend. Spend too much money for DISRESPECT

Amazing beauty store! Great quality and rare wigs hair is nice great owners love them!! Always…read moregreat customer service check them out!! Don't listen to the bad reviews trust!

Super cute place. I had a book club meeting there and it was absolutely perfect for that. I will be…read moreback.

Such a relaxing place, wonderful selections of tea and the staff are all so kind and knowledgeable…read more I love trying different teas every time I go!

I liked this beauty store until they closed at 6:54 when I needed one thing. Like i understand ur…read moreabout to close but it was gonna one second for me to get it. A girl just needed lash glue for Halloween tmr and I live near here. It's fine but like ok tf.

12/3/21: This store is located in a busy shopping center. There's plenty of parking available…read more The store is clean and neat. It is extremely OVERWHELMING because they have SO MANY different products. If you don't know what you're looking for, you will be there forever. I walked around that store today for over an hour & I couldn't find what I was looking for. I still found a lot of things that I didn't need but am excited to try though. :) The customer service is just ok. They aren't the friendliest. I was in and out though, so I won't complain. I will definitely go back.

The second person that helped me the same day. Was perfect. Everything she sold me. Was just what…read moreI wanted

I usually love going to the store to spend a little self care money. This day I went with my…read moremother. Everything was going fine....UNTIL. As we were looking for specific items, my mother asked one of the store employees for a basket. She was really nice, got a basket then brought it back to my mother. As we picked up almost $200 worth of items, and came to the register, things took a turn. The same woman who gave us the basket, began to ring us up. Just as she began to swipe the first item, she stated to my mother- "We don't have any bags, you have to buy one". Because I wasn't sure I heard what I did, I asked her to repeat herself. She did and added that we could buy a bag for $.16. I told my mother that we didn't need to buy one, we can just place the items in the stroller and get an additional bag when we go grocery shopping. The store employee - GLORIA - began to make sly comments to my mother about how she was the only one who had been nice to her, and how she would give my mom a bag because she was nice to her, but not me. Lol, my mother and I were TOGETHER!!! It's very unfortunate that she acted this way, my mother and I were both confused as to why she was being rude towards me, but on the way out, I ensured that I left a whole quarter to pay for the bag that she "gifted" to my mom. KEEP THE CHANGE!

One of my favorite beauty supply stores in the area, there was a fire that destroyed the building…read moreand they rebuilt and are back to business as usual. They carry everything from hair care products to hats and bags, but my main reason for visiting this store is that they carry the nubian heritage line of natural soaps and creams at lower prices than the health food stores so I tend to get a hefty supply on my visits:-)

Very clean. The clerk was extremely friendly and helpful and I loved how organized things were. The…read moreprices were great too. I'll definitely be returning in the near future.

Love the selection and always find what I need. The staff is very friendly and the store is cleanread more

Love coming to this location. They're the quickest with online pickup orders in my option. I've…read morealso been successfully shade matched here 3 times (shoutout to Toya and Chaya)! Customer service is always great and they always have helpful staff floating around the store.

They pretty much have EVERYTHING. If you are a stylist it is one stop shopping. They don't sell…read moreRedken products which kinda sucks but the have most other major product lines.

I frequent this Cosmoprof bc it is closest to my residence. They usually do have everything…read moreadvertised in their flyers and seem to be well stocked. However the staff is not very attentive and not very informed on products and specials. In my most recent experience today I arrived at the location at 9:07 am. They open at 8:30 am on Saturdays. When I walked to the door the lights were on but it was locked with a sign that said "be right back, thank you". I waited bc I had no choice, today is prom and I needed to stick up on bobby pins. 25 minutes later the employee arrived back to unlock the door. I am a stylist, my time is important. I arrived at work last bc of this. It was inexcusable. If you are in the retail business you need to have someone at your location to assist customers the hours you state you are open.