rospective patients, BEWARE! Let me be abundantly clear: I will never set foot in this pharmacy again. The pharmacy technician, Belle, couldn't even muster basic professionalism. Normally, I'd attach "CPhT" to her name out of respect, but frankly, I have no idea if she's even passed her PTCE or if she's capable of it. Her combative attitude was completely unprovoked, yet she took zero accountability for her behavior. To make matters worse, the so-called pharmacist in charge, Katie, didn't have the backbone to address Belle's egregious conduct or her inability to respect healthy boundaries. Also, good luck escalating your concerns, because district manager David Flammia is apparently unreachable, which says everything you need to know about his ability to effectively manage this location. So unless you're a connoisseur of emotional abuse, delighting in being demeaned by someone as hostile and intimidating as Belle, do yourself a favor and steer clear of this pharmacy. Her behavior isn't just unprofessional; it's a calculated and aggressive attempt to belittle and impugn the intelligence of anyone who has the misfortune of dealing with her. Her actions make it painfully clear she's unfit for a role requiring empathy and care, turning this pharmacy into something more akin to a hostile interrogation chamber than a place where people can feel safe getting the medications they need. If you've been treated poorly here, I strongly recommend filing a formal complaint with the pharmacy's corporate office (1-800-853-3033) or the Virginia Board of Pharmacy (804-367-4456). read more

A close family member had left the ER and they sent in the prescription to Kroger in Chester, VA. As with other previous prescriptions when ready ; they will text you. The prescription was sent at 1:45pm on a Sunday 3 1/2 later the stated it was in progress, with an understanding it will be ready in a few. Well, no other text came so family called to see was it ready to be picked up. We were wondering because we had not heard anything This truly sarcastic young man proceeds to say, well you should have called earlier because you aren't someone special who has high regard over 100 other people waiting for theirs. Matter of fact, if y'all think you can get here in 11 minutes before we close I will have it ready. Non professional and ignorant; I was angry beyond measure. It was a disgrace. I wonder how he would have felt if this was his family member being verbally abused. People in this business have to be caring in whatever capacity. I loved everything about Kroger. But, when it comes to a person in extreme pain and need those pills for relief; but instead get ridiculed is horrible. There is a certain way you reach people. It's the courtesy of the individual. Just because this is your profession; you do not know the physical pain that they feel or the family that have to see their loved ones suffer. Then, having an absurd employee acting liking this read more

Hopefully, we will have a happy resolution to abysmal service, pricing, and filling of prescription or this will remain 1 star, a review I've never left a pharmacy, commercial chain or independent alike, of over 10 pharmacies utilized. Kroger Pharmacy on Jefferson Davis Hwy in Chester, VA had a few faux pas. Let's begin: 1.) I called to review my new patient info and was told they had everything they needed already on the scripts submitted digitally care of my gastroenterologist. Usually, pharmacies want my full contact and identification info prior to filling scripts. Not here... 2.) I inquired about a family member picking up my prescriptions. The pharmacy tech stated as long as they know my name and birthdate, they can pick 'em up. I asked about the pharmacy club rate, applying and paying for it ahead of time. She stated she couldn't help us apply and start membership. We'd need to do that ourselves later. 3.) The Kroger Pharmacy Club can only be initiated online according to the pharmacy staff when my mother tried to start the club membership, to apply to the two prescriptions she was picking up. 3a.) Mom has difficulty reading and seeing. They could've helped her sign up in store. 3b.) Mom has difficulty utilizing technology sometimes, such as voice to text feature and signing into WIFI. As stated above, They could've helped her. 4.) I inquired about using GoodRx BIN and discount code when talking with the tech on the phone. She stated the staff would be able to help my mother with this. No Kroger Pharmacy Club membership with discount, No GoodRx discount applied to either prescription. 5.) This was for $60 in prescriptions, Kroger Pharmacy on Jefferson Davis Hwy, Chester, VA. I have 3 asthma medications I fill monthly valued over $600, and 3 prescriptions for pain and nausea, which are worth over $200/month. I utilize patient assistance programs, pharmaceutical manufacturer drug discount cards with BINs, and online discount Rx companies like GoodRx, Needymeds, and WellRx. Good pharmacy techs were the first to turn me onto PAPs, PBMs, and discount cards/BINs. The techs here couldn't even assist my mother in applying the codes she came with, or applying for their pharmacy club, let alone take initiative to help patients afford their medications. 6.) One of my prescriptions usually comes in 20mg tablets. This pharmacy chose to fill this rx with 10mg tablets. Even though 1000 count bottle of the 20mg is less than $20. It would appear: 6a) This Kroger Pharmacy chooses to arbitrarily give patients more pills to swallow. 6b) This Kroger Pharmacy has poor inventory management and did not even have 28 tablets of a very very common, very very inexpensive oral drug. Methinks we will go with one of a hundred other options between work and home, hospital and specialist, sister's and mom's house, versus this Kroger Pharmacy again. $60 would have bought 10-15 prescriptions for me typically. This is ridiculous customer/patient gouging, lazy filling/service, and I cannot imagine what other chronically ill, chronically medicated patients are enduring when a pharmacy doesn't have their patient as their focus. Geriatrics/Seniors beware of Kroger Pharmacy on Jefferson Davis Hwy in Chester, VA. Limited incomes, restricted budgets, and poverty level adults with no government assistance have you prescriptions transferred and do not believe when you're told they can't process/honor drug discount codes, cards, coupons, or BINs. Kroger is one of the corporate members listed as participating in drug discounts on the sites/apps commonly utilized by patients and medical professionals seeking to help their patients. Legally, they can't decline the discount codes presented from online sites/apps listing Kroger as an applicable pharmacy with a discount price for the medication they input into the search engine. Let's see what customer service or pharmacy management yields when we call next business day. We won't hold our breath. Consider contacting for some training from Kroger Pharmacy on North Pointe Dr, Durham, NC, Harris Teeter on MLK Jr Pkwy, Durham, NC, Central Pharmacy of Durham, Piedmont Pharmacy of Danville, VA, five star staff, attention to detail with prescriptions, taking initiative to help save money and keep patients on their meds, and educate about cross-commitant meds or what to ask their PCP to manage specific side effects or reactions to meds. read more

My family has been using kroger pharmacy 10+ years. They have a great retention rate so you always seem to be dealing with the same pharmacist and techs. They're wait times and fill times have gotten longer since the beginning of 2020, but that cannot really be blamed on them. The employees are just completely overwhelmed right now, But we have still chosen to stick with them Because all in all they have been amazing over the last 10 plus years read more

I called at 3:20 to ask when a prescription would be ready for pick-up and was told it would be ready in 45 minutes. So I went to pick it up an hour later at 4:20 and was told "it says here it will be ready at 5:39" I told the lady I had already called and she didn't seem to care. So I road up there for nothing and had to go back home. Sent my boyfriend to pick it up at 5:45 and it STILL WASNT READY. He had to wait around and when was handed the bag of liquid medicine she said "oh I think it's leaking. You might want to hold the bag up" needless to say I won't be using their pharmacy anymore. read more

First off, I never write reviews on here but I felt that the way I was treated deserved to be known. Let's start with awful service. They did not even check to see if the medication was available and I waited for 45 minutes. Clearly, they were 'out of stock.' A text or phone call would have been the professional thing to do. The pharmacists would interrupt me and not listen. Then they were sarcastic on the phone and not helpful. The waiting time is absurd. I think everyone there needs a vacation or maybe take some of the drugs there!!! Please Kroger...get it together...terrible experience. Hope y'all go out of business ASAP (pharmacy part) read more

Staff is wonderful at this pharmacy. Super sweet and filled my meds quickly. Would highly recommend!

I always get my prescriptions here! The service is always top notch, the staff is very personal and always knows my name, as well as all my needs are quickly taken care of. Despite being short staffed multiple times throughout the years this Kroger team continues to go above and beyond in their efforts to love and serve the Chester community well. read more

Great Pharmacy! They are knowledgeable about my prescriptions and always go the extra mile to answer any of my questions.