This Walgreens has improved since switching managers recently. John R., provided excellent customer service and was polite and respectful. I will definitely recommend this Walgreens to our friends and family. read more

Yesterday at 11:25 am I went to the drive thru to pick up my medicine. There was only one car in front of me and it took 35 minutes for the car in front of me to finally move out the dispensary. This takes customer service to a whole new level read more

I wish I could give zero stars. This is hands-down the worst pharmacy. Every time I pick a prescription for my wife or myself it's a disaster. The people who work here are so in adequate read more

After going to CVS pharmacy for 8 years and literally getting frustrated every single time I go.... Walgreens has been a delight! The pharmacy is quick... they actually have things ready when they say they will. They go above and beyond to contact the dr if your prescription isn't covered. They've been a breath of fresh air! read more

This pharmacy sucks! We were here for a COVID vaccine for my son and had made an appointment. We got here 5 minutes before time and still had to wait 45 minutes before my son got his vaccine! So many other customers were also waiting and getting frustrated... really slow service! read more

Don't bother using curbside pickup. The entire thing is a waste of time, they take forever to bring out your order and they make you jump through hoops when they don't bother to bring out your order read more

I went to pick someone up and asked the lady at the register where she was. She just kept making the noise for I don't know and shrugging rather than either saying I don't know sir or offering to page her. She was very rude and when I said she was rude for not using words she argued with me and said I was rude for saying she was rude. Is it so wrong to expect to be spoken to like a human rather then just given noises and shrugs? Her name was Lisa. read more

Just got checked out by the most friendly Walgreens employee ever!! I didn't catch his name but he helped me sign up for the rewards program and was really nice. I've been sick and needed some high quality electrolyte powder. The brand I wanted was on sale with the store card only so this kind man helped save me money on my purchase! I will be back. Someone give that man a raise! read more

I've come here twice, the first time looking for gripe water for the newborn. I couldn't find it and had to ask for help. The person at the counter never heard of it but he asked the manager and he was able to find it. Great customer service. The location sucks as it is not easy to get in and out of depending on which way you are coming or going. But this also explains the awesome Redbox. I probably shouldn't say anything but if you want a hard to find movie try this one. Due to the difficult location no one uses the Redbox here. read more

I have used Walgreens photo for years for gifts. (Canvas Prints mostly) I order to be picked up at another store (Out of my area or out of state) I was informed by Walgreens, they no longer let you pre-pay! The "GIFT" has to be paid for when picked up... So now the person receiving the gift has to pay for their own gift.. Or I will have to send them the money... They have to cash a check... before they can go get their "GIFT" The last Canvas print I ordered at the Chino store was destroyed by the person behind the counter, who by first getting the order wrong, (It was supposed to have a black frame)nI paid for a frame!! So... in trying to fix the problem (They didn't have the correct frame) they tried to jam the canvas print into a frame that wasn't the right one. While my husband waited... A half hour or more. They destroyed the Canvas print they had just made. Walgreens has deteriorated in customer service, service on line, and the Pharmacy is not any better (per the reviews i've read) I sorry to see this co. go down hill, but I will not go there anymore. I will transfer my prescriptions to a neighboring drug store. It's a shame, Walgreens used to be a good store. eventually they will be closing stores, and gone will be jobs, I feel sorry for the workers, but customers leave when they are no longer satisfied with the service they get. I'm now a former Walgreens customer! read more

I am forced to give them one star. Went to Walgreens, because I had a horrible cough + a fractured wrist, and CVS did not have the cough syrup I needed, along with the pain meds, so I ended up at Walgreens. Tired and irritated, I settled for " we will need to verify your prescription tomorrow." Okay, fine. 6 DAYS LATER, I am yet to get my script, and my doctors office told me that they (Walgreens) said they will not be filling any narcotics for me in the future, because the signatures on the script and the verification form are not identical, and it is really fishy (Although, they spoke to the doctor). FISHY? My chest is hurting and my wrist is throbbing, but your "opinion" is that it's fishy. Well Walgreens- I am okay with not giving you my hard earned money. CVS is directly across the street, and they never treat my like a druggie criminal. Rant over. Driving across the way for my Narcotics. read more

I'm not necessarily a fan of Walgreens but I received good customer service at thus location both times I've been in! Print your own photos is easy, fast and they are right there to help! They also sell Carmex lip balm in the tube. Now there's ZERO reason to ever go to WalMart ever again. read more

Walgreens Pharmacy used to be better then CVS pre Covid; but now they are terrible!! Long wait times to speak to a pharmacy employee; long wait time to pick up a refill; long wait time to get a vaccine. Poor staffing and slowwwwwww service! Also some of the staff is rude! What should take no more than 10 mins to run in and pick up a prescription takes an hour!! Get it together!!! read more

I have never been to a pharmacy that refused to call another Walgreens to see if they had medication available. They told me I needed to call myself read more

I was really disappointed with Walgreens Chino Hills for inefficiency in sampling for PCR test and very very slow handling/processing of the samples. I got sampled around 3PM Friday, checked at Aegis lab website late Sat, Sun, and Mon AM but the lab hasn't received the sample yet. I needed result for travel but Walgreens does not seem to practice urgency in this matter. Folks, I don't recommend Walgreens for COVID 19 PCR testing at all...their management in this matter is very very poor. read more

This Walgreens gets a shining 5 star rating solely because of Dorothy. I've come in a few times to grab a few things and Dorothy is always behind that register greeting EVERY customer that comes in. She's extremely professional and always such a bright ray of sunshine. She is very kind and patient with every customer she helps, she never fails to make my day when I swing by. I look forward to seeing her whenever I visit and I consciously choose this Walgreens over other nearby stores to receive her fantastic customer service. Thank you Dorothy for your work, I appreciate your dedication and love you put into your job, you brighten my day and I'm positive you're a breath of fresh air for whoever visits your lovely Walgreens! read more

This Walgreens helped me with my prescriptions. They made it easy to get it contact with my doctor to be sure my prescriptions were covered by my insurance. They also had fast service. read more

I do not recommend ordering any kind of photos from this Walgreens. Terrible quality. I've had multiple issues with canvases and basic 4x6 prints and they never seem to be able to fix the issue. Better off going to CVS or Costco. read more

They are competent and helpful. Great customer service. Never a problem like the CVS that'll test your patience. Trust me!

Pharmacy is awful and beyond slow. Every time I have been there, no employees are ever around and it takes forever. I will no longer use this location. read more

Not a bad store for simple things. CVs is across the street which has similar items. Both have redbox and lotto machines...pick your choice. Great place! read more

Pharmacy is very SLOW. Been here a couple of times this month and it's the same story each time. They need to hire more assistance. The last time I came, the car at the drive thru window took over 20 mins! Finally had to get the car behind me to reverse to go inside. Was still very slow inside. read more

Just had a very bad customer service from a store clerk Johanna and all I need to do was to drop off 2 packages for FedEx to pick up. She was there at FedEx counter and leaving for the cashiers area as soon as she saw me heading there. No customers or any one at the cashiers area at that time! After a while she headed back to the FedEx counter after a customer signaled to her on his way out that I've been waiting. she was full of attitude on handling a simple request. I'm glad I've been going to CVS across the street and didn't need to deal with this until now. read more

The pharmacists are terrible. I have had many interactions with them and feel they are on a powertrip. I take the same medication everyday and get it filled monthly. Every single time I pick up my refill I am questioned and interrogated. I've since changed pharmacies with no problems whatsoever. read more

The worst pharmacy ever. Stay away! We had an appointment for my kid's COVID vaccine. We arrived on time and no one checked the temperature when we arrived. There were only two staffs at pharmacy section. After we provided all information to the front desk girl, she just left us and for the next 30 minutes all we saw was she answered phones and busy at something else. Eventually we had to ask the other staff, who I believe should be pharmacist, when we may get a shot. She checked and seemed confused that we actually were waiting to get a shot. That was the time she asked us to fill out a paper form because they don't have information. Apparently the form we filled out online meant nothing to them. The front desk girl didn't even tell us the form was needed when we provided our appointment time and insurance card to her. What worse was we then heard the pharmacist gave a shot to someone who came after us without an appointment! I had my own shot at CVS in Walnut. Compare with this one, it is much better and professional. The Walgreens doesn't have a person to check your temperature at the check in counter. They don't really care at all and are not well prepared for doing shots. They are unorganized and seems too busy at their regular schedules already. I will suggest to avoid this pharmacy if you have other choices. I am not sure how well they may handle their daily works. It seems to me that the assistant in the pharmacy is not too helpful. If a pharmacist needs to take care of most things, it definitely means this pharmacy has some problems. This Walgreens is a place you should try to avoid. read more

HORRIBLE customer service in the Pharmacy! My prescription was taken, I'm also a new patient, I was told that they wouldn't fill my prescription because I don't live in Chino Hills. Funny, CVS across the street filled it without a problem. Thanks for being ignorant, I'm absolutely writing corporate with this woman's info! read more

This pharmacy store is clueless on customer service . I had to wait for a long time on drive thru fact that 2 cars after my car left that shows you how long I was waiting They claim they don't know when there is other cars besides what is in front of the window . No wonder this store has a three star. Will consider moving my prescription to the pharmacy across the street . read more

Best pharmacy. The pharmacist is very professional and the drive thru is always fast, faster than the CVS across the street. CVS has two drive-thrus but only one window, wth? Also, CVS does not have space to pull over in case there is a wait, so you have to exit the the area and turn around. Sounds like no big deal but it's kind of annoying when there is traffic and you can't make the u-turn. Not the case at Walgreens. read more

Love this place. It's huge I think I was in there a good hour. Anything you are looking for they have it. Clean and well stocked. I'm going back again for some more things. A plus they open up early read more

Very friendly staff and they even help you with coupons if you don't have any. Only fault is that they sometimes make you go back to beauty to pay for your stuff when there is a long line. I would rather stay where I am and wait a little bit or why don't they open the cash register right next to the other one. In the time it takes you to go back and forth from beauty, the person that was in back of you in the original line is already done. :( read more

As a customer who is visiting for school, I've never experienced worse customer service. Not willing to help find anything I needed. Just pointed in a direction. Every single time I try to pick up a prescription they can't figure it out, nor are they willing to help. read more

I always go to Walgreens to develop all my photos. They alway have great deals. There is always someone there to help.

This is the worst Walgreens I ever been to. The pharmacists there are inadequate. I can drop a prescription off in the morning and it still won't be ready by closing time. Serveral times they said they call my doctor office. When I call my doctor office they told me they try to call the pharmacist but no one pick up the phone. My doctor office also try to fax info. to Walgreens without any response. I told one of the male pharmacist there about the incident. He treated me like I wasn't telling the truth. One of the medicine I try to refill cannot be stopped all of a sudden, it causes withdraw symptoms. I was going to Walgreens on Central but decided to go with Walgreens Chino hills parkway it was closer. Not worth it!!! I plan on moving my precription back to Central Walgreens on the corner of Central and Walnuts. They are more professional. I gave a 2 stars because Carl the pharmacist tech is awesome. read more

I rented a movie and returned it the next day. But Redbox says I never returned it. I'm not a liar and if I never returned it I would pay $27.54 however they refuse to return my money. They actually told me since I have it I should enjoy watching it as often as I want. That would be great if the machine hadn't sucked it in after 1 day. I'm livid over this and will never rent a movie again from them. What makes me really mad is they don't even pretend to care. read more

I have been to many different Walgreens in my life, and this one is BY FAR my favorite! I don't even live in Chino Hills, yet it is well worth the drive to go to this location! Not only is the store always clean and fully stocked, the employees are so personable and make you feel like family! I know them all by name (as well as they always use mine.) I am so impressed with this Walgreens that I actually look forward to shopping there! I go there twice a week for my shopping needs and have never had a bad experience! I love Chino Hills Walgreens! read more

Customer service is a big deal to me, and it's a mixed experience at this one. Maria is the one person there who is wonderful with service and she's always running around helping everybody. She'll check my insurance if something's wrong with the medication. But if I go through the drive-through and she's not working it, they take forever. At times, they say they'll be right with me, and then I sit there in my car for literally ten minutes. They're just slow and not attentive. It would help if they got more organized there. The only reason I go is because it's nearby. read more

I have to agree with many others that claim the drive through window is SUPER SLOW. I've learned not to wait if there is more than one car in line. I think this is a training store because I rarely get the same pharmacist. I've been too lazy to change over to CVS across the street which I've heard is better. read more

It's 9pm, tired and I just came back from Walgreen. I came for the Itunes giftcards I saw online, buy $50 and get $10 Walmart giftcard. I went directly to the giftcard section and didn't see the sign I expect to find. So I asked the salesgirl and she checked her advertisement flyer and told me that spend $50 giftcard then I'll get a $10 jingle cash. Oh well, that's about the same concept, I've just have to spend $10 at Walmart next time. Not a big deal. So instead of $50, I took $100 giftcard and have her ring up the sales. At the end of the transaction, I've asked where's the jingle cash. Oh, I've no idea. Let check the ad again, it says that not good for giftcard. Well since she's the one works there, guess who's suppose to be knowledgable on the advertisement. No problem, you can return the gift cards since you didn't get what you expected. She then went back to talk to the manager. She came out and said, the $50 Itunes is only good on thanksgiving. I already don't feel so good, here we go with the poor excuses. So since she offered the return earlier, I just asked I'll return it then. She went back again to talk to the manager. The manager came out and said, "I cannot do the return either, go call the number on the receipt". What a great service!!! I worked in retail before, this is not how you treat a customer after all mistakes they've done. First not knowing the advertisement and 2ndly making poor excuses, and arguing with the customer. Good customer service would offer the $20 walgreen for their own screw-up. Oh well. what can I say. Me thinks I won't be back just because of two people.....not fair statement but I don't believe I receive a good customer service. No one apologize for their mistakes. read more

Great and helpful pharmacy department! Better than the CVS across the street.

This is the worest walgreens I have ever been to and will never shop here again. I ran in to grab a few items when I got to the register the clerk was very nice. My chip on my card was not work and it would not let me run it as credit. I run my card as credit everywhere for the points. The clerk called the manager for assistance. We waited patiently and continued with small talk. Once the manger whose name is Sincliar Loi showed up he was very rude. He made me feel like I was a piece of trash. He first asked if it was even my card!! Then demanded to see my id which I handed over willingly. Afterwards he refused to even try to run it manually. I asked him why he could not when I could see on the screen the option to enter card. He firmly and cold replied with he couldn't. I felt so embrassed and told him that it was a shame that they have a huge sign for Navy federal and MILITARY bank hang up but refused to except my USAA card which is another military bank. my card was not declined just not working properly. I am disgusted with this manager's level of professionalism. He should not be allowed to work at a store that supports the military let alone be a manager. read more