The worst pharmacy I have ever dealt with. Cannot call them. They just keep putting you on hold. The worst customer service I've ever experienced going to CVS. read more

Neighborhood drug stores are not the same as the days of grandma. I am thankful and appreciative for Walgreens; always in and out leaving with just what I need. Allergies were acting up and while waiting for my prescription, I took a look at all of the pretty things for Memorial Day. Which could definitely double for July 4th. read more

See all

Been trying to get breathing medication for over a week!!!. This is the worst, incompetent pharmacy I have ever seen. Been with this store since they opened it. But it has gone downhill ever since. You will be sorry if you need medication on a regular basis. Because no one seems to know what they are doing. I am changing my store,even though this one is right by my house. If you are thinking about going there, Don't do it, you will be sorry!!! read more

Was sitting in the pharmacy line for 10 mins just for no one to come to the window. When they finally came to the window they said the pharmacy was closed. If they're not gonna pay attention to the pharmacy window why even have it. read more

Place is always dirty outside trash everywhere even the drive thru window is dirty seems like nobody takes care of the outside read more

Walgreens - Pig sty walgreens crestwood - Drugstores Near Me - Crestwood, Illinois

See all

Needed item in baby dept. Asked pharmacist and she just told me anything and sent me off searching for item. Whelp... item not in store per cashier. What! He stated the pharmacy is a separate intitity from store and has no idea what is on shelves. Okay.... So why is she misleading people and raising their time????? Who by the way had a nasty attitude upon me entering the store. Karma kicked in when he had to check me out and I said I was going on YELP to do a review. Location with rude employees: 13501 Cicero, Crestwood IL. I've gone here on several occasions and it's the same vibe. Employees appear as if you wasting their time. read more

1 star is too high! I was using the Walgreens Pharmacy in Crestwood, IL. Thanks to the horrendous experience and customer service, I will never use a Walgreens Pharmacy for the rest of my life. I take testosterone and I inject it once a week because my testosterone was extremely low, it was 69 and I am only 36 years old. The last time I filled my testosterone and needles at Walgreens, the Pharmacy said they did not have my regular needles, they stated the insurance would not cover the other needles and I had to pay out of pocket. I assumed it was just a better quality/brand needle, that was not the case, it was a smaller gage needle that does not work with Testosterone (Probably why the insurance does not cover them). I was not able to fill the needle it was too small so minimal amounts of testosterone would suck up with majority air and basically just get wasted as it could not properly come out of the needle either. I went back to the pharmacy to explain this. Immediately the Pharmacy manager said it was my fault that it was my technique. I tried explaining that it was a smaller needle but she stated the doctor changed my prescription, which was false. She very rudely told me step by step how to use the needle. She told me because of Covid to go out to my car and try the steps to properly use a needle. I did, had the same issue. I came back in and explained that it was just wasting my medicine. She said for me to show her how I was doing it now (I guess Covid was no longer a factor) I did, again, it did not work, it sucked up 90% air. She told me I was doing it wrong that the needle was not in the testosterone liquid as I tried to fill it, which it was. She made me sit down and wait for over 20 minutes as she took other customers. She called my doctors office and told them she watched me do it incorrectly and it was because of flawed technique. Not sure what was said after but she abruptly hung up on them. I proceeded to call my doctors office and I was able to get through. After explaining everything to my doctors office. I reacd the prescription from the needles to the lady from my doctors office, the lady explained that the 25Gage needle was too small and would not be able to fill, we needed the 20Gage needle which is what I usually have. She said the doctor would not have prescribed the thinner needle as they know it would not work. She called the Walgreens Pharmacy and spoke to the Pharmacy manager who continued to say it was my technique that was the reason. I asked her for a 5thtime to please show me if she could fill the needle herself to prove that it works, but she refused. She told me that she would not help me unless I went away and sat down. I was there for over and hour at this point, I was sitting majority of the time, I heard her insult me several times, so I stated that I wanted to stand right there and listen to what she was saying about me and hear what she was doing to resolve my issue. She said she would not assist me unless I sat down 20 feet away from her. She ended up calling security over, I explained the issue to them, they then went and spoke to her. After security spoke to the Pharmacist, they told me I needed to sit down or she would not assist me. They said she felt threatened, even though I did nothing to threaten anyone. They told me I needed to sit down, I explained that I am allowed to stand instead of sit, it is a free country. They proceeded to demand I sit down until I knew this was pointless for me to stay any longer, I had already been here well over an hour, so I left. I now have a month worth of needles that I cannot use and which I paid out of pocket for. So for a month I cannot take my prescription because the Pharmacy manager did not want to help me. This seems like something a pharmacy manager should know, now because she does not know what needle is required and is ignorant, I cannot take my medication for a month. I WILL NEVER GO BACK to any Walgreens Pharmacy!! read more

I have used the Walgreens in Crestwood for many years and am seldom disappointed in their customer service. Kathy in the Pharmacy is so helpful and handles every question or request that I throw at her. I love being able to schedule vaccinations, etc., on the portal. read more

I have to pay for prescriptions out of my own pocket due to a loss of medical insurance after being laid off from COVID-19 circumstances. I tried to use the good RX program but they said that their program through the Walgreens card would save me a lot more money. This was a lie. I tried to drop off a prescription for pregabalin and they wanted almost $100 for a 90 day supply. The pharmacy at Meier's Had the same prescription through with the good RX program for $20.18. When I told them to just give me back the prescription so I can go fill it with the other pharmacy they told me that they lost the paper copy of my prescription. Now I have to go back to my doctor and get them to re-issue the prescription. I guarantee I will never fill another prescription or buy anything at this Walgreens. read more

I ordered a few items from Walgreens to accompany my food order. Much appreciation to the DoorDash drivers with assisting customers to obtain items separate from our food orders, the convenience factor alone speaks volume as to how accommodating the DoorDash drivers are. Thank you! read more

Been going here for a few years. It's highly annoying when you ask for ID on a 60 year old man (myself) to buy beer. I'm sure some recent MBA graduate came up with this brilliant idea, but as a customer who just wanted to buy and go home to relax after a very hard day at work, it annoyed me enough to make this complaint and give you one star for low customer service. read more

This review is solely based on my experience with the pharmacy, but it's enough to keep me from ever setting foot in another Walgreens again. Trying to bill someone $149.99 for a generic prescription, that at a number of your competitors is $45-80 is insane, then to try and charge over $25 for a generic that is $4-5 at your competitors shows a blatant disregard for your customers. What's the point if doing business with a local company when they feel it's okay to stick it to you. I give you the insurance information, you bill it, I shouldn't have to jump through hoops to get my prescriptions due to a clerical issue. For this reason I will never do business with this company again. I really wish I could give no stars. read more

Not too much to say, except that I found this to be a very nice, orderly, convenient place to stop in and grab a few two liters and a bag of chips for the kids. the staff was nice and it seemed like a typical Walgreens. I always give walgreens 4 stars since they usually are very good and have pretty much everything I am seeking. read more

This particular wahlgreens doesnt even deserve one star. The Pharmacy has filled wrong prescriptions more than once. Trisha the Pharmacy Manager was unapologetic and could care less if her staff filled wrong prescriptions. I had a prescription change due to reaction from the first medication. Brought that bottle back to the pharmacy, handed them the medication yo destroy. Asked them to make a note in my file and had the other prescription filled. Not only does the staff not add the note but refills the wring medication, telling me I called for a refill!! Really how could I call for a refill of a bottle I handed back to them to destroy! Oh no my fault they filled the wrong prescription. Unless u like to play Russian Roulette with your health stay far away from this team!! No responsibility to their patients! Lucky they have not killed snyone that we know of!!! read more

When I went today (mid-July during the 2020 pandemic) none of the three employees I saw were wearing their masks properly. Two had them pulled down exposing their nose, the equivalant of wearing a condom with the tip cut off for masks, and the third who rang me up had hers pulled down to her chin. I almost walked out. They also let in several people without masks, as I saw two people leaving without one and another walking in as I left. This was probably the most unsafe I felt in a store since this outbreak started. You would think people working in such close quarters and SELLING MASKS IN THEIR STORE would have some common courtesy to each other, or at least their customers. I don't think I'll be going back to this location anytime soon. read more

I switched pharmacy's because I never want to deal with the incompetence and rude behavior of this pharmacy again. Mainly the head male pharmacist is the root of it all. My insurance had changed so I brought my temporary ID card to fill my monthly prescription. These people who get paid 80 grand a year to count obviously don't get paid to read because they sent me away 3 times saying the proper information (wouldnt even look at the paper) wasn't on my temp card. Then when I left the third time the lead pharmacist calls me to say he's sorry he didn't know the bin number was actually on it. So I missed my pill for 2 days which I need daily, got attitude for no reason and then got turned away all because they don't know how to fulfill their job descriptions. The Walgreens on 148th and cicero is a million times better. read more

I've never been to a store that didn't help the customer out one bit. I went up to Stephanie and asked her to help me because the 20 dollar charger I bought from Walgreens broke, Marcus the manager said sorry he couldn't do anything because they don't carry it. (They do) they have a 6foot cord sitting out but it was white not blue so I guess that means it's different. I had to buy a whole different charger full price even though the first one I bought was faulty. Thanks guys, I spend so much at Walgreens as it is you'd think they'd care. Will no longer be going there. Walmart is right next door they have all the same stuff anyway. Have a great day! read more

This is my favorite Walgreens ever. The employees are amazing and helpful: Stephanie is the nicest cashier out there. I would also like to say that Margaret is an asshole, and she be lying about this store. Her first mistake was being a cheap ass and buying a charger from Walgreens. Her second mistake was being an asshole customer expecting the employees to kiss her ass because she shops there a lot. Bye Felicia read more

I had a great experience here. The associate was really nice and kind. That was enough for me to give it 5 stars because it's all about customer service and I rarely experience exceptional customer service. I purchased greeting and gift cards. I didn't go to the pharmacy but the guy in the store was so nice that this is my new Walgreens because the one in midlothian next to oak forest does not have associates as nice. read more

This location has unbelievably bad customer service do not trust them with your prescriptions. I dropped one off about noon today and it is 6:30 now and I still don't have it. When I dropped it off I was told that my insurance didn't cover it but I said fill it anyway and I'll pay out of pocket they told me it would be an hour and a half. Went back after an hour and a half only to be told your insurance doesn't cover it do you want us to fill it yeah like I said earlier I do. Now I was told to kill 15 minutes driving around and they would get to it right away. 15 minutes later I popped back in I am told again my insurance doesn't cover it do I want to fill it and it'll be another 15 minutes. Needless to say at this point I was about to kill someone so I literally just pulled away my husband is now on his way to pick up my prescription because I literally will not deal with them anymore. To avoid the wrath of my husband who is less patient than myself I decided to call to confirm that 6 hours later my prescription is ready. When I called I was asked for a fourth time since my insurance does it cover it do I want it filled? For the fourth time I said yes I do they said it will be ready in 15 minutes I told the girl it better be because my husband's on his way to get it and if it's not done he's taking the prescription back and I will go elsewhere f*** Walgreens. They have now wasted 6 hours of my day a lot of my time and gas going back and forth I can't even express how angry I am they have literally lost a customer for life. read more

We will NEVER go back to this location, due to our negative experience over this past wknd. Specifically, it was the store mgr. on duty (evening shift; 7/2/17; afr. amer. man) in which made our visit so rotten. He had ZERO customer service or customer relations skills, to the point that it ended up in my husband losing his temper...when nothing like that even needed to happen - since this was all over being mis-informed about their return policy. I don't care for Walgreens in the first place, but this location is especially crappy-(the manager and store & prices). read more

I drop off the one prescription that I still have at Walgreens today. I am told to return in an hour and a half and it would be ready. I gave them two and a half hours. First person I encounter is a sour face young lady who basically barked at me and said somebody would be with me shortly. 5 minutes later someone else comes to the counter I give them my name and they're looking all over for the prescription. Mind you I was buying a quart of ice cream at this time so that's sitting at the counter waiting and melting. He comes back up to me and tells me it'll be another 10 minutes. I proceeded to put the ice cream back in the freezer yes I'm not going to buy soupy ice cream and wait and wait and wait. The woman who was filling my prescription stopped at least twice once to take care of the person behind me and the second time to confirm another woman who was behind me for her shots. 15 minutes after that I finally have my prescription. Now my debit card cannot be read by their card reader. Every time I am in this Walgreens this happens and I guess I should know better but I was in a hurry and I didn't think to bring cash. Then the guy waiting on me proceed to take my debit card to a different register so it's now out of my possession which I don't appreciate as my identity was stolen once. He manages to get the card through and brings the card back to me with my receipt. Unfortunately I really wanted cash back which didn't happen. Address was a one-time shot I wouldn't say anything but every single time I I get a prescription it's the same run around. We've actually moved everything to CVS mail order besides this one thing because I need to actually bring this prescription in in order to get the medication. But I'm pretty much done. Yes it's 3 minutes away from my house but it's not convenient if it takes me an hour to get one lousy medication. So I'm sorry Walgreens between your rude employees in your Pharmacy and your total incompetence you have just lost a customer for good read more