Nice clean store. One of the few open on Christmas Day. We were very thankful as we needed OTC Cold…read moreand Flu Medicine! And of course some holiday candies to help me "feel better" too. The staff was present, productive and helpful. I was nervous whether or not they would have any medicine given the news and they had plenty of supply/options for us to choose from. I'm very grateful for the staff and this location. Thank you!

Pharmacy lost my prescription and then when that was finally straightened out they didn't have my…read moremeds in stock. Meds not in stock is a frequent occurrence. What was the company thinking when they closed the other CVS in the town? There is just too much business for one pharmacy to handle.

For several weeks I have been dealing with Chuck in the South Portland office of Kennebec Pharmacy…read more He has been helping me to select, set up, adjust to my new CPAP machine. His service has been excellent in every way. He responds to my phone calls immediately, works with my pulmonologist, and makes the necessary adjustments. (These last are crucial to its operation.) Best of all, he is careful to keep me informed.

I ordered a cpap machine from Kennebec Pharmacy back in May. They promised it would be sent out…read moredirectly. They didn't. I have called at least three times since and have gotten the run around each time. Them promising they would ship it, but not really shipping it. Oh, and They have charged my credit card for it. If I don't get any satisfaction within the week, I am going to call the Better Business Bureau. I am totally fed up with their ineptness!

To say this store is disorganized is a major understatement. They may seem under staffed, but the…read moreemployees who were working that day were off doing who knows what. My wife and I walk in to do a Passport photo. There appears to be only one male worker in the front, but he has a few customers looking to check out at the front. He uses the overhead speaker system to request assistance in Photo. He helps a few customers, while we wait in photo, and then he makes a second announcement when he can't step away from the register. No one responded to either request for assistance. He finally has time and proceeds to help us. Photo is taken, first kiosk he uses to edit the photo stops working and he has to move to new kiosk. He has trouble loading SD card onto second kiosk and then he can't find the photo. I found it for him. He edits the photo and then sends it to the printer. As he tries to print the label for the order, he is locked out and needs a password reset. So he calls for a female (likely Manager) to assist over the radio (CB radio). She doesn't come to the Photo center. We wait 2 minutes and he radios her again, still she doesn't respond. Another female employee in a plan shirt (no Walgreen logo shirt) and she offers to assist but then states she is locked out and needs a password reset. At this point a Passport photo has taken over 15+ minutes which includes waiting time. A male employee, who seems fairly tech savvy, enters the photo center and he is able to login and check us out. This store is one of the worse I have seen. I understand there are staff shortages, but when an employee asks for assistance 4 times, and no one responds, that is either their own refusal to assist, or they were busy doing something that they couldn't stop by policy (unlikely). I looked at the rear mirror that helps you see the backside of the store and I couldn't locate another employee anywhere so they must have been in off the main floor. To top this entire experience off, the passport photo take is borderline non-compliant, but we will only find out if the Passport agency notifies us it cannot be accepted. So we spent 15 minutes to get a passport photo and my wife's Passport application could be rejected simply because of a poor passport photo we paid $17 for.

Who do I contact with a complaint about Walgreens Pharmacy in Augusta?…read more I called them on Tuesday to have a prescription transferred and they said it would be available on Wednesday for pickup. My husband has stopped in every day and they keep telling him come back the next day. Bad enough they had me on hold for 25 minutes when I called, but they told me they had it in stock when I called on Tuesday. Liars. Now they are saying come back Monday. This was a total waste of time. I wouldn't use this pharmacy again if it was the last one left.

No stars but to write this needed to hit 1 star ... the rudest most miserable techs .. the…read morepharmacists themselves are cool but the 4 years I've been coming here I recently switched to hannaford about a year ago but some scripts are still showing up at walgreens .. Remind me to fix this they are so rude the females and I dread going in.

I have been on hold for over 50 minutes this morning. I was calling about a short, simple question…read morethat I couldn't go there myself and figure out. it said there were "multiple callers" ahead of me, but i've been the "next caller in line" for over 20 minutes now. I'm wondering if my call is simply being ignored because there's no way the store is busy enough for me to be on hold for almost an hour at 8:15am.

Time 2:46 PM Est, I called the CVS 24 Stone Street, Augusta, Maine Pharmacy store to get them to…read moretake a prescription off my account I do not need and my doctor never ordered to have made or refilled, and they had me down for a auto-refill of ALBUTEROL HFA (PROVENTIL) INH Asthma inhaler, and I already been taking the VENTIL only inhaler, the other one makes me sick to my stomach and I told them this over the phone too, and the workers was rude and interrupted me more then once and then said I as being rude for interrupting them when they were speaking to me over the phone, and their auto-operator phone program kept hanging up on me too and then the female Pharmacist as well cause her works said I was being rude over the phone when I was not !! She also threaten me by telling me if I don't change my attitude that she was going to call my doctors and tell them I won't be allowed to use the Pharmacy at CVS 24 Stone Street Store anymore cause I am rude and will not change my attitude, when it was the workers doing it to me first and their auto-operator hanging up on me when I asked to speak to a "Live Person" or "Live Agent" !!! Then the Female Pharmacist was Hanging up on me too, on purpose and she admitted to it as well !!! I will be contacting CVS head office about this outrage !!!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.